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Old April 19th, 2013, 04:21 PM   #1 (permalink)
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Default USB Mass Storage help (issues connecting with devices? )

i got my one as i was leaving for work. i'm here at work now, with my evo and One connected to my pc. i'm trying to move all my songs, videos, and photos over to my one.

however...i cannot find how to enable mass storage on the One. i dont see it anywhere. any help would be appreciated!!

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Old April 19th, 2013, 04:49 PM   #2 (permalink)
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Android 4.0 and above does not support mass storage it supports MTP transfer. I was just messing around with the wife's S3 *unrooting it to return it, buggy as heck, she's only had it a week. I suspect it's a faulty model.) and to my dismay I found this out. it has upsides, but the downsides are pretty big as well, one such example being that it is going to be virtually impossible to recover accidentally deleted data on the internal memory.
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Old April 19th, 2013, 04:54 PM   #3 (permalink)
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mtp? so how do i move my content from my evo lte to the One? i cant get my pc to recognize the One. well...it recognizes it, but i cant get into it.
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Old April 19th, 2013, 05:19 PM   #4 (permalink)
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Originally Posted by JimKnuckles View Post
mtp? so how do i move my content from my evo lte to the One? i cant get my pc to recognize the One. well...it recognizes it, but i cant get into it.
With the Wife's Samsung I had to download the software to get my PC to recognize it even. It showed up as an icon with the words "portable media player" under it in "my computer" kinda like this.





Getting files to it at this point is as simple as opening the device in my computer and copying the files over to the folder in the device.
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Old April 19th, 2013, 05:37 PM   #5 (permalink)
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Quote:
Originally Posted by JimKnuckles View Post
mtp? so how do i move my content from my evo lte to the One? i cant get my pc to recognize the One. well...it recognizes it, but i cant get into it.
On the old phone, down the HTC transfer app, and go into set up on your One. It brings in your pics, songs (even if named different folders). I did it on mine and it took about 15-20 mins.
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Old April 19th, 2013, 05:56 PM   #6 (permalink)
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Originally Posted by ironman187 View Post
With the Wife's Samsung I had to download the software to get my PC to recognize it even. It showed up as an icon with the words "portable media player" under it in "my computer" kinda like this.








Getting files to it at this point is as simple as opening the device in my computer and copying the files over to the folder in the device.
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On the old phone, down the HTC transfer app, and go into set up on your One. It brings in your pics, songs (even if named different folders). I did it on mine and it took about 15-20 mins.
oh okay. Well I'm at work and don't have permissions to download anything. And it's a really old windows version. That's probably why. Thanks a lot guys

got home and connected my One to my laptop. It downloaded the drivers and all was well. This is better than mass storage because I was able to access my media files while it was connected. You couldnt do that during mass storage
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Old May 1st, 2013, 08:28 AM   #7 (permalink)
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Default Connecting phone to computer

Do I have to download HTC Sync for my laptop to connect to my phone? Didn't have a problem with the Evo.
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Old May 1st, 2013, 09:57 AM   #8 (permalink)
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You don't have to use it, but....

I installed it to get the latest USB drivers.

It installs two items: HTC Sync Manager & HTC Driver Installer.

Once its installed & rebooted you can use it. But I unistalled HTC Sync Manager & left HTC Driver Installer then plugged my phone.

You can navigate, drag & drop just like a normal file system.

This uses the MTP file system. (Media Transfer Protocol)

I hope this helps
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Old May 1st, 2013, 11:00 AM   #9 (permalink)
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Ugghh...since all I have is a work laptop I am hit with permission requests which means a call to IT for approval.
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Old May 1st, 2013, 11:26 AM   #10 (permalink)
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Ugghh...since all I have is a work laptop I am hit with permission requests which means a call to IT for approval.
Yup... I did NOT install Sync Manager (that sometimes interferes with some rooting activities), and just plugged my One into my laptop (Win 7 SP1). It found the required drivers with no problem, but I don't have the same restrictions you do. I'm replying only because you don't necessarily have to install HTC Sync Manager to get the required drivers. Good luck!
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Old May 1st, 2013, 12:38 PM   #11 (permalink)
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Stupid administration issues.. :-P

Bro if you have a PC, just plug up to the USB and have a ball... :-)

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Do I have to download HTC Sync for my laptop to connect to my phone? Didn't have a problem with the Evo.
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Old May 1st, 2013, 01:27 PM   #12 (permalink)
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Stupid administration issues.. :-P

Bro if you have a PC, just plug up to the USB and have a ball... :-)
It won't let me, I have to either have HTC sync or the drivers. Gonna try to install the drivers alone and see if it will fly under the permissions radar, I really don't want the sync package.
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Old May 1st, 2013, 02:00 PM   #13 (permalink)
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I just plugged up to a work pc I've never used and I was able to see the htc one's guts in the Explorer.

Can you just test on another computer?
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Old May 1st, 2013, 02:45 PM   #14 (permalink)
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Quote:
Originally Posted by marctronixx View Post
I just plugged up to a work pc I've never used and I was able to see the htc one's guts in the Explorer.

Can you just test on another computer?
Hmmmm....I'll try. When I use my laptop instead of it being a removable device it has the HTC sync icon. I will have to try it on another computer.

Update: I plugged in to another computer and it installed the drivers automatically and let me go in w/out the sync manager or anything. Must be my work laptop.
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Old May 1st, 2013, 04:43 PM   #15 (permalink)
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Airdroid was just suggested for use by Early Mon in the USB debugging thread, and thought it might be of some use to you. I just tried it and found it great! It's all web-based so no software or drivers to install (on the PC) and very simple interface.
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Old May 2nd, 2013, 08:27 AM   #16 (permalink)
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Airdroid was just suggested for use by Early Mon in the USB debugging thread, and thought it might be of some use to you. I just tried it and found it great! It's all web-based so no software or drivers to install (on the PC) and very simple interface.
Thanks for the idea, I may explore that if I can't get my company IT people to help me.
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Old May 2nd, 2013, 10:12 AM   #17 (permalink)
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i use wifi explorer pro which is the same type of app as airdroid.

the issue you may see if using these types of apps over a company wifi network is that some ports may be blocked preventing you from accessing the phone from a computer.

may no be an issue in your company, but just a friendly heads up...
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Old May 2nd, 2013, 12:13 PM   #18 (permalink)
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I found that Airdroid wouldn't let me upload music by the folder to my device, so I'm sticking with the USB plug-in at work. It's old-tech, but it works quickly and efficiently.

The only reason I wanted to use the HTC Sync was to see if it pulled off Zoes in their Zoe form, and not broken up into frames like it does with the typical USB file manager.
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Old May 2nd, 2013, 01:25 PM   #19 (permalink)
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Another option to play with - FTP Server.

Pretty easy to get to, allows folders to transfer. One-way only on Macs, that's an artificial limitation by Apple (what else is new).
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Old May 3rd, 2013, 12:10 AM   #20 (permalink)
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I dunno what you guys are talking about. I plugged my One into my PC and I got this...

I can drag and drop files onto my One without any issues.
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Old May 3rd, 2013, 12:31 AM   #21 (permalink)
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Yes, correct.

What we're talking about is when a PC fails to do that.

Think of it like a flat tire. Yours may not be, but that doesn't keep others from getting a flat, or explain what to do when you get one.

Cheers.
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Old May 3rd, 2013, 07:00 AM   #22 (permalink)
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So I ended up having to get the company IT guy to install the sync manager and then un-install it to get the drivers my laptop needed, problem solved. Originally all the laptop would do is recognize it as a camera and not allow any file transfers.
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Old May 3rd, 2013, 09:16 PM   #23 (permalink)
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Quote:
Originally Posted by Samcanadian View Post
I found that Airdroid wouldn't let me upload music by the folder to my device, so I'm sticking with the USB plug-in at work. It's old-tech, but it works quickly and efficiently.

The only reason I wanted to use the HTC Sync was to see if it pulled off Zoes in their Zoe form, and not broken up into frames like it does with the typical USB file manager.
Hi Sam, Glad to know you got it working how you like, but wanted to let you know that you CAN drag/drop folders using Airdroid. That was the big deal for me, too, cuz Wifi Explorer Pro does NOT do that, which was my biggest complaint with it. But Airdroid DOES allow that, and now I can move an entire audiobook via WiFi. Check about 4 o'clock on the Airdroid browser window:
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Old May 22nd, 2013, 04:13 PM   #24 (permalink)
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Default Not connecting to my PS3

Hey I've had my HTC One for about a month now and it is an amazing phone in all aspects for myself. The problem I have is that it will not connect to the PS3 like the old OS. How do I get around this so I can put pictures and videos on my PS3?
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Old May 22nd, 2013, 04:29 PM   #25 (permalink)
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How are you connecting? DLNA or directly using a USB cable?
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Old May 22nd, 2013, 04:57 PM   #26 (permalink)
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Direct usb
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Old May 22nd, 2013, 05:20 PM   #27 (permalink)
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OK well are you getting an error message? Does the USB icon populate in the notification bar?

I'm assuming your not rooted.

What carrier are you using?

Can you access the phone when it's connected to a laptop or desktop computer?

Have you tried another cable?
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Old May 22nd, 2013, 06:01 PM   #28 (permalink)
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Ok I have no computer that works lol to try this on and yes the usb sign pops up and debugging icon pops up in status bar on phone.

Phone not rooted yet and on rogers network
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Old May 22nd, 2013, 07:12 PM   #29 (permalink)
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Pull down the notification bar and you should see some options...
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Old May 28th, 2013, 04:12 PM   #30 (permalink)
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Default Do I Need Encryption?

Hi all i just from an iPhone to htc One. I am very happy with it so far. Since this phone does not have removable storage and when I plug it into my computer I need a password to use it as a MSD do I still need encryption?

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Old May 28th, 2013, 04:56 PM   #31 (permalink)
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No you DONT need encryption. It's personal choice
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Old May 29th, 2013, 02:52 PM   #32 (permalink)
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I get debugging settings and usb network settings
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Old July 17th, 2013, 08:48 AM   #33 (permalink)
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Got my One two days ago and for two days I couldn't get it to mass storage, using the USB wire that came with it. Then I noticed a tiny amount of wiggle inside the phones USB connection. So then I GENTLY lifted the USB wire UP as I kept the phone flat, voila, my Windows 7 laptop gave its customary 'ba-ding' and I was in business!
Guess the USB tolerances inside my One are a bit out. Hope this helps you guys :-)
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Old July 17th, 2013, 09:00 AM   #34 (permalink)
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Ya I'm trying to hookup to a ps3 not a computer this is my problem.
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Old July 17th, 2013, 11:58 AM   #35 (permalink)
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Got my One two days ago and for two days I couldn't get it to mass storage, using the USB wire that came with it. Then I noticed a tiny amount of wiggle inside the phones USB connection. So then I GENTLY lifted the USB wire UP as I kept the phone flat, voila, my Windows 7 laptop gave its customary 'ba-ding' and I was in business!
Guess the USB tolerances inside my One are a bit out. Hope this helps you guys :-)
You may want to exchange that, it's only gonna get worse.
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Old July 18th, 2013, 10:54 AM   #36 (permalink)
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You may want to exchange that, it's only gonna get worse.
Oh no, that's took the air out of my sails! Really? I've tried it with three different USB cables from two manufacturers and none are 'tight'.
I'll keep my eye on it and be careful, thanks for the heads up
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Old August 30th, 2013, 03:37 AM   #37 (permalink)
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Default Using the One as an HDD drive/USB stick

Both my Desire & Desire HD had a feature under Settings to set the phone to act as an HDD drive or USB stick to feed the USB port on a TV or car radio etc.

It is probably straightforward but I can't see how to do this on the One.

I have contacted HTC support who have tried to help but, because of the language difficulties in Thailand where I currently am, cannot understand the question.

Can anybody advise?

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Old August 30th, 2013, 05:17 AM   #38 (permalink)
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Quote:
Originally Posted by handyandy View Post
Both my Desire & Desire HD had a feature under Settings to set the phone to act as an HDD drive or USB stick to feed the USB port on a TV or car radio etc.

It is probably straightforward but I can't see how to do this on the One.

I have contacted HTC support who have tried to help but, because of the language difficulties in Thailand where I currently am, cannot understand the question.

Can anybody advise?

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Don't you have to plug in a usb cable and the phone will ask you what do you want to do? Charge, sync, etc...
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Old August 30th, 2013, 05:21 AM   #39 (permalink)
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But it won't support usb mass storage, because that was removed in android 4.something. So it will depend on whether these devices support MTP.
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Old August 30th, 2013, 06:33 AM   #40 (permalink)
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Thanks for the replies.

When I plug the phone via a USB cable into my television the phone reports a USB connection and that USB debugging is set. The phone does not display any message asking for further instructions. There must be some option in Settings that I am overlooking.

I'm surprised that this feature may have been removed from later versions of Android as I would think it is a popular feature.

Any further guidance welcomed.
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Old August 30th, 2013, 08:01 AM   #41 (permalink)
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There need not be something you are missing in settings.

I've never done this, but I think what you need to investigate is a Media Link HD (MHL) adapter, which will let you connect from microusb to HDMI. That should work for your TV at any rate
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Old September 2nd, 2013, 07:34 PM   #42 (permalink)
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Hey guys. Not the most savvy guy with this stuff. Is there any way I can mount my One as Mass Storage on Mac OSX? Just got the Verizon One and realized today that this feature doesn't seem to work. I've scoured forums to find an answer and haven't found one yet. Is there a USB driver for mac? One of the main reasons I switched back to android after having an iphone for 2 years was the ability to drag and drop from my computer (I despise iTunes, and HTC Sync manager seems even crappier so far).
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Old September 3rd, 2013, 02:42 AM   #43 (permalink)
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The problem isn't a lack of usb storage drivers for the Mac - OSX works out if the box with devices which support usb mass storage. The problem is that that is deprecated in Android, and its replacement, MTP, is a Microsoft thing, and isn't included with OSX or Linux.

The answer is to install Google's Android File Transfer tool on the Mac. On my phone so no link, but Google it and it will be the top result.
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Old October 11th, 2013, 06:53 AM   #44 (permalink)
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Default [Troubleshooting] Can't use USB

Hi, I have a problem with my HTC One's USB.I want to connect it to my PC so I can transfer music but when I plug the USB into my device nothing happens, instead my phone is trying to charge but again, nothing happens, it just switches between charging/not charging.
What's wrong with my USB ?
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Old October 11th, 2013, 07:37 AM   #45 (permalink)
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have you got another cable you can try bratone, just to rule out a damaged usb cable.
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Old October 11th, 2013, 07:55 AM   #46 (permalink)
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It is the same USB Cable frome my Phone Charger and it works perfectly when I charge my phone at a power source.
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Old October 11th, 2013, 10:12 AM   #47 (permalink)
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try another cable. try another computer.
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Old October 11th, 2013, 10:40 AM   #48 (permalink)
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How can the cable be the problem if it works with my phone charger ? It is the same one.

I don't have other computer to use ...
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Old October 11th, 2013, 11:04 AM   #49 (permalink)
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The data lines and power line are separate. A data line can break and the cable will still be good for charging. It's not unheard of around here.

What's the version of your operating system?
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Old October 11th, 2013, 12:05 PM   #50 (permalink)
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Android 4.1.2

I just bought the phone 2 weeks ago and now is the first time when I try to copy files from my computer to my phone so I seriously doubt that the USB is broken or something like that.
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