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Old August 23rd, 2013, 07:22 AM   #101 (permalink)
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Mine has now got something loose inside, not happy. Sounds like a demented bee when it vibrates now, tapping on the back near the camera gets the noise, so it's back to the shop tomorrow.

Enjoying the phone though, no beats logos, long gone, but phone itself is great, shame about a quality issue or two.

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Old August 25th, 2013, 03:43 PM   #102 (permalink)
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Having my Verizon One replaced tomorrow to correct the 'zero gap' flaw. Minor issue but having paid for it I expect a flawless phone!
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Old August 25th, 2013, 11:25 PM   #103 (permalink)
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I think if anyone here understood how the fabrication process works, you'd be surprised you got anything close to gap-less for $200! That said, I picked up the Verizon HTC One, my location only got ten, and the one I got seems to be flawless. Though I'm not quite as anal as some users out there, so maybe I missed something.
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Old August 27th, 2013, 01:42 AM   #104 (permalink)
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I think if anyone here understood how the fabrication process works, you'd be surprised you got anything close to gap-less for $200! That said, I picked up the Verizon HTC One, my location only got ten, and the one I got seems to be flawless. Though I'm not quite as anal as some users out there, so maybe I missed something.
It's a $700 phone...I have other electronics that actually are cheaper than $200 that use similar construction techniques that don't have gaps. So excuse those of us who care about our phone which cost close to a grand, which was touted as gapless, and the flagship, not being up to par with the quality one should expect from a device like this.
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Old August 29th, 2013, 12:53 AM   #105 (permalink)
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Luckily mine is beautifully put together. I was inspecting it with a lighted jewellers loop, it looks like the bottom and sides are probably put together first then the top, speaker grills and screen are added later. The top edge of the sides, where they mate with the screen look like the have a slight taper/bevel on the edge. This can appear to be a gap. However most of the photos I've seen look like legit gaps.

I'd return mine if there were obvious gaps.
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Old August 31st, 2013, 08:04 AM   #106 (permalink)
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Default Has your HTC One sustained any scratch yet?

After 3 months of extremely careful use and handling of my precious One, I noticed some fine scratches on the screen which really upsets me. I didn't put on a screen protector because I believe I paid so much to touch the screen and hold the aluminum body, etc...
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Old August 31st, 2013, 08:26 AM   #107 (permalink)
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Sadly, Gorilla Glass isn't perfect so if you do go naked it shouldn't be too surprising that you have some scratches. Still, if that's the worst you have you're doing pretty good in keeping it in great shape. I keep a case and screen protector on mine because I work in the outdoors part of the time so haven't had a problem. While you may not want a case, I'd experiment with some screen protectors to see if there's one that suits your aesthetics while keeping the screen protected. You may find something that works for you.
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Old September 2nd, 2013, 06:57 AM   #108 (permalink)
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im a bit concerned about dis colouration of the white plastic strip.. i know its an off white, but it seems to need daily attention to keep it clean.. ive heard a pencil eraser can help with mucky marks...
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Old September 2nd, 2013, 09:41 AM   #109 (permalink)
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im a bit concerned about dis colouration of the white plastic strip.. i know its an off white, but it seems to need daily attention to keep it clean.. ive heard a pencil eraser can help with mucky marks...
it's ivory, and I think it's meant to look better with age. mines in an otterbox commuter and looks great to me.(when i remove the phone)
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Old September 8th, 2013, 09:23 PM   #110 (permalink)
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Sad Getting rather disappointed with my One

I've been running in to problems with my phone that I see as poor build quality.

First up is the speakers are blown. Apparently the same speakers for music and the earpiece are the same because it's now pretty useless for calls with me always saying "what" when it crackles.

This happened on a Sunday night after the closest T-Mobile store closed, and pre-update that limited volume. Later that night my phone fell out of my pocket when getting out of my car (a Miata... Short drop) and the screen has a tiny crack that I don't see as needing replaced, but ruins my warranty replacement idea.

Now my phone won't charge because the port is loose.

Unhappy.
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Old September 8th, 2013, 09:30 PM   #111 (permalink)
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Do you have insurance on the device?
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Old September 8th, 2013, 09:36 PM   #112 (permalink)
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Yep, but a $175 deductible. I'm not bothered by the crack since it's so tiny and off the display area so I'm not too happy about needing my insurance to replace what should be warranty issues.
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Old September 8th, 2013, 10:28 PM   #113 (permalink)
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First up is the speakers are blown. Apparently the same speakers for music and the earpiece are the same because it's now pretty useless for calls with me always saying "what" when it crackles.

This happened on a Sunday night after the closest T-Mobile store closed, and pre-update that limited volume. Later that night my phone fell out of my pocket when getting out of my car (a Miata... Short drop) and the screen has a tiny crack that I don't see as needing replaced, but ruins my warranty replacement idea.
That REALLY sucks. I would be really frustrated if I was in the same situation.

You posted about your blown speaker way back on July 26th... I know how hectic life can get but why not try to get your warranty replacement right away after the device was damaged from circumstances within the carrier's control (this was pretty clearly T-Mobile's fault as they had enough issues that they had to issue an update to lower their volume setting - other carriers did not seem to have this same problem).

Also I see a number of posts of yours past and present regarding dropping devices. If you have a track record of working in an adverse environment or being hard on your devices, why not take some extra precaution when handling the device? Yeah, the old slick smartphone sliding out of angled dress pants pockets right out the car door trick. I had that one happen with an older device when getting out of my 2-seater too, really frustrating (luckily no cracks). I don't put a phone in my dress pants pockets anymore before or after driving.

Hindsight = 20/20 sometimes
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Old September 12th, 2013, 11:07 AM   #114 (permalink)
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Default My white bits are no longer white!

I have only had my HTC ONE for a week and the white strips top and bottom (on the back) have started to discolour.
They have seemingly taken on the colour of my slip case.

I now have a clear plastic case on it to stop it happening again, but disappointed that it has happened so soon.

Any tips for cleaning these strips??

The strips on the top and bottom of the phone (headphone socket end and USB end) also had discolouration, but they were soon cleaned with a wet wipe.

It's a little strange that a phone as pretty as this has a "weak" point when it comes to aesthetics.
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Old September 12th, 2013, 02:04 PM   #115 (permalink)
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No, you should realize that cheap cases will bleed onto a white antenna. It's like putting cheap wax on a car. You get what you pay for. My cases from Radio Shack, Seidio, and itskins have not caused any problems.
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Old September 12th, 2013, 03:10 PM   #116 (permalink)
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No, you should realize that cheap cases will bleed onto a white antenna. It's like putting cheap wax on a car. You get what you pay for. My cases from Radio Shack, Seidio, and itskins have not caused any problems.
You are making an assumption that he/she was using a cheap case. They didn't specify the case they were using. It may have nothing to do with the case. They said it APPEARS to be taking on the color of the case. We don't know that for a fact yet.

We need more information to help. Personally, I have not seen any issue with the white portions discoloring. I alternate between my Otterbox Defender, or having no case at all on it. I agree that the most likely culprit is the case being used, since I haven't seen any discoloration on a naked one so far (just talking about mine, not the community at large).

Pagdodd, what actual case were you using when you noticed this happening? Were you in a place with high humidity, or did your phone/case get wet at some point? Could be dyes leeching. That would also help determine how to clean it.
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Old September 12th, 2013, 07:37 PM   #117 (permalink)
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Any tips for cleaning these strips??

The strips on the top and bottom of the phone (headphone socket end and USB end) also had discolouration, but they were soon cleaned with a wet wipe.
If the wet wipe did an effective job at cleaning on the ends, maybe it would be a good candidate for the insulator strips too?
You could wrap the wet wipe of your choice around the end of a cotton swab (Q-Tip or is it a Queue-Tip in the UK ) or something else that will help direct the material to the small area. You don't want too much liquid involved though.
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Old September 13th, 2013, 12:59 AM   #118 (permalink)
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The man already self diagnosed his problem. The HTC One Fairy did not turn the antenna strips the same color as his case. What does humidity have to do with anything? A case shouldn't bleed onto a phone period and no matter the climate. Cases are cheap and expensive because of the processing and materials that goes into a case. If it's a cheap case then what do you expect a manufacturer to put into that case to keep profits high and manufacturing costs low? Business 101
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Old September 13th, 2013, 06:09 AM   #119 (permalink)
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A phones ability to get dirty isn't a manufacturing failure. White plastic will yellow with time and will eventually get dirty. You can get some flitz metal and plastic polish and a cu-tip or try and alcohol wipe.

The cost of a case has nothing to do with dye bleeding. I can't imagine a tpu case straining it but certainly a leather case could.
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Old September 13th, 2013, 07:21 AM   #120 (permalink)
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Pagdodd, what actual case were you using when you noticed this happening? Were you in a place with high humidity, or did your phone/case get wet at some point? Could be dyes leeching. That would also help determine how to clean it.

Firstly, thank you all for defending my argument

I used the case as an example of where the colour MAY be coming from.
It might have been while it was "naked" in my jeans pocket.

My point was that it, sadly, has a "weak" point. (for want of a better word)

I still love the phone
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Old September 13th, 2013, 10:01 AM   #121 (permalink)
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A phones ability to get dirty isn't a manufacturing failure. White plastic will yellow with time and will eventually get dirty. You can get some flitz metal and plastic polish and a cu-tip or try and alcohol wipe.

The cost of a case has nothing to do with dye bleeding. I can't imagine a tpu case straining it but certainly a leather case could.
Fact: There is no expensive Seidio, itskins, or Ottorbox cases bleeding all over HTC Ones. Shoe me an expensive case that bleeds. Name one and the price.
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Old September 13th, 2013, 11:55 AM   #122 (permalink)
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The man already self diagnosed his problem. The HTC One Fairy did not turn the antenna strips the same color as his case. What does humidity have to do with anything? A case shouldn't bleed onto a phone period and no matter the climate. Cases are cheap and expensive because of the processing and materials that goes into a case. If it's a cheap case then what do you expect a manufacturer to put into that case to keep profits high and manufacturing costs low? Business 101
That was my point. He didn't say it was a cheap case, or whether it had cloth or leather. Depending on the material of the case and the quality of it, temperature or humidity could very much be the cause for bleeding color from the case. The person suggested it might have come from the case, but gave no information as to what the case was. Also, heat and humidity could make the plastic more able to take on discoloration even on the phone itself, although I doubt it is a problem with the HTC plastic, just from my own experience, unless the poster just got a bad phone.
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Old September 13th, 2013, 12:29 PM   #123 (permalink)
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Fact: There is no expensive Seidio, itskins, or Ottorbox cases bleeding all over HTC Ones. Shoe me an expensive case that bleeds. Name one and the price.
A plastic, polycarbonate, or $0.50 amazon tpu case will not bleed. Unless they are painted or stained. A $60.00+ Italian leather case may. Cost has nothing at all to do with staining. I've had many cheap cases and expensive cases, everything from leather to rubber and never ever had one bleed color. The leather would be the only one that could.

But this is a silly argument (and detracting from the thread topic). The guy admitted it could have been his jeans anyway.
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Old September 13th, 2013, 12:44 PM   #124 (permalink)
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lets not keep splitting hairs on this. valid points have been made so lets move on shall we?
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Old September 14th, 2013, 08:34 AM   #125 (permalink)
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oops....can of worms!

I only wanted advice on cleaning it, whilst making an assumption where the colour came from
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Old September 14th, 2013, 11:19 AM   #126 (permalink)
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No apologies necessary,just got more than you bargained for.

Keep the questions & feedback comin'!
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Old September 20th, 2013, 12:43 AM   #127 (permalink)
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Default HTC boom sound speaker issues. On my 3rd phone in two weeks?

Long story short I'm a new customer at ATT, left Sprint. I have a 32g black HTC one. Within about 4 days I noticed the top speaker has become completely distorted, I return it they replace it. Now I'm on the second phone and the top speaker does the same exact thing again. I will have to try and get a replacement tomorrow. What is going on?
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Old September 20th, 2013, 12:57 AM   #128 (permalink)
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Long story short.

I am on Sprint. I have a launch day silver/white htc one.

Use the front speakers at least 2-3 days a week watching YouTube and the occasional blinkfeed video.

no speaker issues at all.

my point?

massed produced products can have issues with build quality as it seems you are experiencing.

so, either return this 3rd one and go to another att store that may have a different batch of units, or simply return the phone as it has failed your expectations.

Perhaps writing a letter to htc and expressing your experience with their products may help them in the future with their product assembly lines.

coming on a website that is not official to htc and asking users "what is going on" will not merit much fruit i am afraid...

if you are that upset and let down (not me as the phone has exceeded my expectations), speak loudly with your money. Walk away and pick up another phone with another manufacturer.
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Old September 20th, 2013, 01:18 AM   #129 (permalink)
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Idk why people are crying about build my htc one is kinda like this but the speaker hasn't come off. Although the beats audio logo is starting to come off and makes my phone look like a knock off
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Old September 20th, 2013, 01:50 AM   #130 (permalink)
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Long story short.

I am on Sprint. I have a launch day silver/white htc one.

Use the front speakers at least 2-3 days a week watching YouTube and the occasional blinkfeed video.

no speaker issues at all.

my point?

massed produced products can have issues with build quality as it seems you are experiencing.

so, either return this 3rd one and go to another att store that may have a different batch of units, or simply return the phone as it has failed your expectations.

Perhaps writing a letter to htc and expressing your experience with their products may help them in the future with their product assembly lines.

coming on a website that is not official to htc and asking users "what is going on" will not merit much fruit i am afraid...

if you are that upset and let down (not me as the phone has exceeded my expectations), speak loudly with your money. Walk away and pick up another phone with another manufacturer.
I have had the Evo 4g, Evo 3d, 2 Evo 4g LTE.

I was one of the customers who had to wait on my pre ordered HTC Evo 4g LTE because of Apple. I know how this stuff works. I have already sent HTC a message but they will not fix my phone tomorrow. I like this phone and HTC too much to give up on it. I was simply hoping for a simple solution.
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Old September 20th, 2013, 02:57 AM   #131 (permalink)
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ive been an htc user since 2001. Loyal to a fault.

i too have had all flavors of the evo series; each phone a lunch day device. one or two i received free by being a beta tester (the good old days).

prior to that i had their pocket pc phones (i still kinda miss that big juicy physical keyboard).

ive not had any physical issues with any phone from them...AT ALL. this is MY experience and as always YMMV..

i understand your frustrations, and I would be disappointed if I had 3 phones whose build quality was not up to snuff, however, and with all due respect, coming here to complain is only at best an avenue to vent. going direct to the source and complaining is the only way to get your voice heard.

strength is in numbers, so if more people have these issues and send in tickets to htc and/or return their devices if they are not up to snuff, this could only help htc and eventually their customers down the road.

I appreciate your honesty and sharing your experience with the class.

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Old September 20th, 2013, 03:01 AM   #132 (permalink)
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Idk why people are crying about build my htc one is kinda like this but the speaker hasn't come off. Although the beats audio logo is starting to come off and makes my phone look like a knock off
I've had my One for three months now and the only problem I've had is the beats logo started to come off a few weeks ago. I managed to remove it all by very gently scratching it with a finger nail. Took about 20 minutes but it now looks better without it, so I'm still well happy with my One - best phone ever for me.

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Old September 22nd, 2013, 12:53 AM   #133 (permalink)
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I have some gaps but they seem uniform so it doesn't bother me too much. The small gap between the screen and bottom speaker is having some very small muck get into it and I have tried everything I can like cleaning it out with my nails, blowing it out, and even cleaning it out with the smallest pin I could find but it seems to only have pressed it further in. Anyone have a fix to it?
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Old September 23rd, 2013, 07:09 AM   #134 (permalink)
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Default screen wear

I have a HTC one for just over 7 months.
ive recently noticed that in the middle of the screen there is a noticeable area where the coating on the screen has worn away. around the edges the coating is still visible.

Ive tried cleaning it ( only ever with microfiber cloth) but this doesn't help. ive had a desire before this and an iphone but never had this happen.

just wondering:

- is this a known issue?
- is there any remedy besides replacing the screen? Ive read somewhere that car polish might help, but im reluctant to try that on a screen.

thanks for any help you can provide.
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Old September 23rd, 2013, 09:40 PM   #135 (permalink)
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Just an update on my phone situation.

Got a refurbished replacement via insurance. Replacement has the camera noise issue. Using the HTC double dip case with cloth tape over the inside of the speaker grilles to keep metal dust out.

Speakers just blown again tonight from default alarm sound on less than max volume. This was post-update that lowers max volume also. Not happy.

I disable beats due to it sounding terrible over bluetooth to my car's head unit. Maybe that's why this keeps happening?


Ah well, haven't dropped this one so warranty applies.


EDIT: Scratch that, apparently the cloth tape caught enough dust to block the speakers enough to make them rattle. Removed it, everything sounds clear again. Figures I'd try that after flashing the old RUU so I could use Revone again to remove all signs of tampering. >.>

Yay I'm an idiot.
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Old September 24th, 2013, 12:02 PM   #136 (permalink)
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I have the same problem with my phone like the OP and the video mention. It doesn't come flush.

What can we do?
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Old October 5th, 2013, 08:33 PM   #137 (permalink)
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Default Scuff marks on the back of Black HTC One

I've been looking all over the internet for someone with the same problem, but it seems like only I have been getting scuff marks on my black HTC One. I say scuff marks because I don't think they're scratches, but I can't wipe them off. Does anyone know if it's possible to get rid of them?

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Old October 5th, 2013, 08:52 PM   #138 (permalink)
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Very fine jeweler's rouge, a fine flannel cloth and a very careful hand.
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Old October 6th, 2013, 09:54 AM   #139 (permalink)
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Old October 7th, 2013, 07:51 PM   #140 (permalink)
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I picked up the blue Best Buy variant and have no gaps and no rough edges. Fingerprints are an issue that you need to wipe off. The only issue was finding a good transparent case that took a while to show up so a corner did get some digs in the finish. Other than that excellent build for me.
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Old January 6th, 2014, 03:36 AM   #141 (permalink)
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Default Cracked camera lens cover

Has anyone else had this issue with their One?

I can't believe I've only had my One for less than 2 months, and I see that my camera lens cover has 4 cracks splaying in different directions from a central point - meaning that photos come out fuzzy at the edges. No idea how it happened. Reading around, I don't seem to be the only one with this problem.

I don't really want the hassle and cost of sending it back to HTC for repair, so wonder if anyone has attempted replacing the camera lens cover themselves? So far I've found a few solutions (for example this one), so I've just ordered myself one of these to give it a go.

Just wondered if anyone has tried similar before, and can give some hints or tips before I try it myself!

Thanks,
Rhyan
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Old January 6th, 2014, 03:44 AM   #142 (permalink)
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I am sure you are not the only one who has a damaged camera lens. just a search of this entire website you will find such stories.

replacing the back cover should not be an issue as long as the cover is verified to be an original fit and finish OEM htc part, especially if the lens cover is attached to the back of the phone, the replacement process should be easy.

i think sprint (maybe other carriers) can do this type of repair in store, so you should be good to go.
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Old January 11th, 2014, 12:35 PM   #143 (permalink)
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Rhyan, not attempted this myself, but here's a guide to replacing the lens cover:

HTC One Camera Lens Glass Replacement - iFixit

The instructions are for three different lens cover options.
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Old January 13th, 2014, 03:43 AM   #144 (permalink)
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Quote:
Originally Posted by Android Wafer View Post
Rhyan, not attempted this myself, but here's a guide to replacing the lens cover:

HTC One Camera Lens Glass Replacement - iFixit

The instructions are for three different lens cover options.
Thanks. I had seen that one too. I received my replacement back cover (with lens bits) last week, but haven't had a chance to try swapping the lens cover over yet. I hope to do it this week, time permitting. I'll report back when it's done!

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Old February 15th, 2014, 06:57 AM   #145 (permalink)
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Default New HTC One difficult to start

Bought a new HTC One for my wife the other day. It's extremely difficult to start. Have to keep pressing the power button for about a minute before it comes to life. Once it's running it seems to work fine. Wonder if I should take it back.
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Old February 15th, 2014, 07:22 AM   #146 (permalink)
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I would definitely have it looked at for a replacement, since it is potentially a faulty switch or something.
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Old February 15th, 2014, 10:39 AM   #147 (permalink)
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no brainer. its new and still in a grace period at the store? take it back as it sounds like a physical issue with the build of the power button, the connector inside or a combination of factors.
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Old March 26th, 2014, 10:53 AM   #148 (permalink)
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Quote:
Originally Posted by Rhyan View Post
Has anyone else had this issue with their One?

I can't believe I've only had my One for less than 2 months, and I see that my camera lens cover has 4 cracks splaying in different directions from a central point - meaning that photos come out fuzzy at the edges. No idea how it happened. Reading around, I don't seem to be the only one with this problem.

I don't really want the hassle and cost of sending it back to HTC for repair, so wonder if anyone has attempted replacing the camera lens cover themselves? So far I've found a few solutions (for example this one), so I've just ordered myself one of these to give it a go.

Just wondered if anyone has tried similar before, and can give some hints or tips before I try it myself!

Thanks,
Rhyan
Just to follow up on this, I replaced the lens cover myself in the end, once I'd found a decent pair of tweezers to remove the old lens (and enough time when the kids weren't around and I didn't have a load of other stuff to do).

Probably took me less than 10 minutes. To separate the new lens cover from the new back, I had to destroy the little (white) plastic tray to which it's glued. Other than that, it was pretty easy. All in all, the repair cost me less than 20, and it seems like new again.

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