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Old April 20th, 2013, 02:09 AM   #1 (permalink)
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Default HTC one build quality

Hey Guys,

Just got my HTC One in Canada and was wondering if anyone else had the same issues with fit and finish?

a) There is a gap at the top and bottom of the phone between the plastic and the speaker grills of approx. the thickness of a piece of paper on the left side only. The plastic finish is also a bit rough, you can definately feel some roughness along the edge with your finger tip

b) the speaker grill and the glass do not sit flush with each other, one side definately feels a bit raised than the other (say the right side) for both top and bottom speaker grills.

Is this a common issue with everyone? Or did I just get a lemon out of the bunch and should I exchange?

Thanks!
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Old April 20th, 2013, 02:14 AM   #2 (permalink)
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The small gap is on every phone as far as I know. I saw it in a review. And I have it in my One as well. Everything else is all good
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Old April 20th, 2013, 02:39 PM   #3 (permalink)
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Nope not on mine...send 'em back
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Old April 21st, 2013, 06:34 PM   #4 (permalink)
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Hmm, don't see it on mine.
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Old April 21st, 2013, 06:44 PM   #5 (permalink)
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My Phone has no gaps or rough edges
the Screen is not perfectly smooth with the speaker grills
but its not an issue to me
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Old April 21st, 2013, 07:03 PM   #6 (permalink)
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Nothing like that on my phone. Exchange it if you can.
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Old April 21st, 2013, 07:55 PM   #7 (permalink)
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Could someone who has a phone that does not have the gaps/finish issues please post some pix,for those who aren't pleased w/the quality to have something to show the CSR's what the ONE should look like.

I'm anticipating an ETA of 4/24-25 & if mine has the gaps,I'm taking/sending it right back to BEST BUY w/o activating it & getting another one.

THX!
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Old April 21st, 2013, 09:04 PM   #8 (permalink)
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I agree I'd like to see a picture of one from someone who doesn't have a gap. After seeing the post I looked at mine and I have a gap but I would say it's not even as thick as a piece of paper...maybe half the width of a piece of paper and I would have never noticed it unless I had seen this post. I would say it's not perfect but honestly I would feel embarrassed trying to take it back. It's only on the bottom right corner.
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Old April 21st, 2013, 09:19 PM   #9 (permalink)
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I do not have this issue on my phone, you should mos def take it back before your validity period expires.
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Old April 21st, 2013, 09:34 PM   #10 (permalink)
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Quote:
Originally Posted by ttusomeone View Post
I agree I'd like to see a picture of one from someone who doesn't have a gap. After seeing the post I looked at mine and I have a gap but I would say it's not even as thick as a piece of paper...maybe half the width of a piece of paper and I would have never noticed it unless I had seen this post. I would say it's not perfect but honestly I would feel embarrassed trying to take it back. It's only on the bottom right corner.
I get the sentiment ,but,considering how much $ the phone cost,I quickly let go of such notions.

A lot of other items that I purchase,I'd let some fit/finish issues slide.However,as most here,I have my phone at the ready from sunrise to sunset,everyday & for a premium price,I expect a premium product.

It's nothing personal between me & HTC/BEST BUY,purely business,just as it is on their end, & the ZERO-GAP construction is their marketing creation.
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Old April 21st, 2013, 09:42 PM   #11 (permalink)
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Originally Posted by KOLIO View Post
I get the sentiment ,but,considering how much $ the phone cost,I quickly let go of such notions.

A lot of other items that I purchase,I'd let some fit/finish issues slide.However,as most here,I have my phone at the ready from sunrise to sunset,everyday & for a premium price,I expect a premium product.

It's nothing personal between me & HTC/BEST BUY,purely business,just as it is on their end, & the ZERO-GAP construction is their marketing creation.
I agree and am definitely not above taking something back that doesn't meet my expectations. You pay this month for something you expect it to be high quality. I guess I'm not clear on perfection. My phone definitely doesn't have the same size gap as the OP but if you look closely you can see something. Again I was actually closely looking at the phone trying to find something. Seeing pictures from someone who has no gaps would definitely help me decide.
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Old April 21st, 2013, 11:40 PM   #12 (permalink)
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FYI: It turns out that the speaker covers are actually a separate part from the zero-gap, uni-body back piece. I saw in a drop test where the speaker cover popped off when the phone landed on its corner.

HTC One vs iPhone 5 Drop Test! - YouTube
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Old April 21st, 2013, 11:59 PM   #13 (permalink)
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I'd like to see a photo as well. I don't think anyone can produce one, so please prove me wrong. As far my phone. Paper thin gap on the top and bottom. Everything is fine. My speaker grills sit flush and the edges are not rough
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Old April 22nd, 2013, 12:31 AM   #14 (permalink)
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I'd like to see a photo as well. I don't think anyone can produce one, so please prove me wrong. As far my phone. Paper thin gap on the top and bottom. Everything is fine. My speaker grills sit flush and the edges are not rough

This was actually my main concern,a flush & smooth fit/finish,with the buttons properly fitted/position.The gaps were/are still a concern & from some accounts,the gap(s) & uneven fit of the glass seemed to go hand-in-hand.

Still awaiting delivery,so,in the meantime,I won't be fretting over it,as I'll have a satisfactory outcome one way or the other.
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Old April 22nd, 2013, 01:03 AM   #15 (permalink)
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After getting up close, under a nice light, and getting somewhat intimate with my phone I noticed a super tiny gap in the lower left corner of my phone and the top speaker grill is a little higher than my screen. Other than that it is fine. Nothing as noticeable as OP's pictures but hey, I guess JimKnuckles has a point.
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Old April 22nd, 2013, 04:24 AM   #16 (permalink)
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I don't have a gap on the top of the phone or where the speaker meets the screen but there is a barely noticeable one on the bottom left hand side
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Old April 22nd, 2013, 07:48 AM   #17 (permalink)
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I created a Thread with some Videos that outline the problems with some of the build quality issues, however I didn't know where it is guys...Somewhere merged within one of our other threads if anyone feels like looking.

Anyway I'm sorry to report that I went to my local at&t store yesterday evening and yes they're demo had it the gaps and a few other very noticeable issues as far as build quality goes, this is a different store that I visited the other day. But that's not the bad news...I actually was going to go through with an upgrade and maybe try to over look some of these BUILD QUALITY ISSUES, and the sales rep assured me it was not wide spread what I was talking about...Well we went through 3 freshly opened brand new devices and before activating he allowed me to check all of them...All 3 had the Gap issue and all 3 exhibited a rough surface where the plastic is on either the sides, the top, or the bottom of the phone...One was extremely sharp at the top. Needless to say these build quality issues are unexceptable IMHO and I ended up for second time not picking up a phone that I have been waiting months for.

Is this exceptable to some, maybe, but to me this is 100% not cool and not going to cut it for me. I'm a person who goes through about a half dozen Android phones a year along with IOS devices as well in which I post in another Forum all together. However the point is I go through alot of phones and expect pretty much any device I'm spending good money on whether purchased through retail or with an upgrade to at least be issue free out of the Box. Not the case with the ONE.

I will be skipping this phone and moving along with my nexus 4 and iphone 5 until something else comes out and not be posting anything else about my experiences with trying to buy the ONE twice. Reason being because some people think its just me maybe being hard on a device...lol, or my experiences just getting lost in the shuffle somewhere when they shouldn't because I've been a pretty honest contributer the last few years trying to help fellow members really get a feel for a device before they go out and pull the trigger and pick up the device being spoken about. I've done this with god knows how many Android devices the last few years. Either way it's all cool...Good luck peeps.
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Old April 22nd, 2013, 08:03 AM   #18 (permalink)
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Quote:
Originally Posted by sean76 View Post
I created a Thread with some Videos that outline the problems with some of the build quality issues, however I didn't know where it is guys...Somewhere merged within one of our other threads if anyone feels like looking.

Anyway I'm sorry to report that I went to my local at&t store yesterday evening and yes they're demo had it the gaps and a few other very noticeable issues as far as build quality goes, this is a different store that I visited the other day. But that's not the bad news...I actually was going to go through with an upgrade and maybe try to over look some of these BUILD QUALITY ISSUES, and the sales rep assured me it was not wide spread what I was talking about...Well we went through 3 freshly opened brand new devices and before activating he allowed me to check all of them...All 3 had the Gap issue and all 3 exhibited a rough surface where the plastic is on either the sides, the top, or the bottom of the phone...One was extremely sharp at the top. Needless to say these build quality issues are unexceptable IMHO and I ended up for second time not picking up a phone that I have been waiting months for.

Is this exceptable to some, maybe, but to me this is 100% not cool and not going to cut it for me. I'm a person who goes through about a half dozen Android phones a year along with IOS devices as well in which I post in another Forum all together. However the point is I go through alot of phones and expect pretty much any device I'm spending good money on whether purchased through retail or with an upgrade to at least be issue free out of the Box. Not the case with the ONE.

I will be skipping this phone and moving along with my nexus 4 and iphone 5 until something else comes out and not be posting anything else about my experiences with trying to buy the ONE twice. Reason being because some people think its just me maybe being hard on a device...lol, or my experiences just getting lost in the shuffle somewhere when they shouldn't because I've been a pretty honest contributer the last few years trying to help fellow members really get a feel for a device before they go out and pull the trigger and pick up the device being spoken about. I've done this with god knows how many Android devices the last few years. Either way it's all cool...Good luck peeps.

I honestly don't blame you one bit, when I get mine today I will be checking it thoroughly to make sure it is okay.

All phones have faults though, my iPhone 5 power button is barely working now and that has happened to 3 other people I know as well. Also I remember a ton of people talking about poor quality of the chips being on the black iPhone 5 when it was first released.

My point is that a lot of first batch phones have some problems and this is to be expected.

With that said I still wouldn't settle for something until you find it acceptable.

My only regret in the back of my mind right now is that being on AT&T again is that I really want a nexus 4 now. Hehe, my wife is going to kill me with all my phones.
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Old April 22nd, 2013, 09:48 AM   #19 (permalink)
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i have all the same issues the OP has. rough edges, making it look like they used a carving knife to cut the plastic. n theres a very tiny gap.

you'd only notice this if you are closely examining the phone. so its not that big of a deal for me. the glass on my phone is a hair sliver off center as well.
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Old April 23rd, 2013, 01:18 PM   #20 (permalink)
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Old April 23rd, 2013, 01:48 PM   #21 (permalink)
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haha what the hell? That is some serious issue if your phone has jagged edges and a gap that big to make that kind of noise. My plastic is perfectly smooth I think if you aren't getting that go and exchange your phone ASAP.
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Old April 23rd, 2013, 01:53 PM   #22 (permalink)
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She makes good videos, and is usually very honest from jump street. I posted this video a few days ago and it got pushed to the side and lost in the shuffle somewhere?

Apparently some don't want to hear any negative feedback about the ONE whether it's true or not. Which is a shame because I had some pretty high hopes for this phone. But those swearing these issues don't exist sound as bad as the Apple fan boys and girls that refuse to except the fact that the iphone 5 had some serious build flaws when it was first released, that actually still exist 6 months later. unexceptable IMO when someone is spending roughly $600+ on a phone. If I was in the market for a phone right now I'd skip the ONE for about a month and see if HTC starts using correct build techniques instead of a dull knife to cut the plastic that inserts into the aluminum unibody frame.
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Old April 23rd, 2013, 01:54 PM   #23 (permalink)
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I honestly don't blame you one bit, when I get mine today I will be checking it thoroughly to make sure it is okay.

All phones have faults though, my iPhone 5 power button is barely working now and that has happened to 3 other people I know as well. Also I remember a ton of people talking about poor quality of the chips being on the black iPhone 5 when it was first released.

My point is that a lot of first batch phones have some problems and this is to be expected.

With that said I still wouldn't settle for something until you find it acceptable.

My only regret in the back of my mind right now is that being on AT&T again is that I really want a nexus 4 now. Hehe, my wife is going to kill me with all my phones.

Wolf hows yours out of the box today?
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Old April 23rd, 2013, 02:14 PM   #24 (permalink)
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Quote:
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She makes good videos, and is usually very honest from jump street. I posted this video a few days ago and it got pushed to the side and lost in the shuffle somewhere?

Apparently some don't want to hear any negative feedback about the ONE whether it's true or not.
Don't go there, it's not how we roll, thank you.

And those not having the issue is not the same as anyone saying the issue doesn't exist.

So, the fanboy thing - also not on topic, ok.
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Old April 23rd, 2013, 02:31 PM   #25 (permalink)
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Wouldn't have even noticed if it wasn't for this thread.

Looked at my phone and there's a bit of a gap above the microUSB slot. Shrugged it off...I couldn't care less, to be honest.
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Old April 23rd, 2013, 03:17 PM   #26 (permalink)
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Default Tiny gaps

Took my cover off to check, and it does appear that I have those gaps - small ones on the top and bottom of the phone. They are literally the thickness of a piece of paper, as some have described, and I never would have noticed them if not for this forum. I don't seem to have any jagged edges as described in the video - thankfully. Guess I'm just not concerned about it. The phone is encased in a cover to protect it, so I don't see the gaps causing any problems that are worth trying to get and set up a replacement phone.
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Old April 23rd, 2013, 03:39 PM   #27 (permalink)
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Just got mine yesterday and didn't notice the gap until the video. I don't think I care, the phone works flawlessly. That's what I care about
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Old April 23rd, 2013, 07:25 PM   #28 (permalink)
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Quote:
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Wolf hows yours out of the box today?
Mine looked perfect but my wife's had a small gap on the bottom, not as bad as some I have seen now but she definitely had a gap on hers. Didn't bother her though so she is fine with keeping it.

Mine is perfect so I cannot complain.
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Old April 24th, 2013, 06:35 PM   #29 (permalink)
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I email HTC Support about this just to see what they would say and here is the response I got. "we understand your concern, but at this moment there is no official statement on this matter. As soon as we determine this, we shall issue a resolution for it. Please stay tuned for further news regarding this problem."

Sounds to me like they know there's a problem and they are going to address it somehow.
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Old April 27th, 2013, 11:06 AM   #30 (permalink)
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i got to see and touch one today at a Radio Shack ATT store. I did not see any gaps on it, or any of the serrated edges shown in the video. I did notice, and maybe its by design, but the white center piece seemed to be slightly smaller than the aluminum shell. Almost like an ice cream sandwich..i expected it to be flush.

But overall the phone is very cool looking and feels great in the hand. Can't wait to buy my Verizon version...if only it was that easy.
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Old April 27th, 2013, 11:18 AM   #31 (permalink)
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Yeah it seems to be a small number of devices that have the gaps, but it's a big enough number that HTC is investigating and preparing to issue a statement. They keep telling me to watch their website and their forums for an update. Like I said before mine isn't bad enough to take back to AT&T but at the same time it's an expensive device so if they are going to do something to address it, I'll take them up on it.
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Old April 27th, 2013, 11:29 AM   #32 (permalink)
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Like I said before mine isn't bad enough to take back to AT&T but at the same time it's an expensive device so if they are going to do something to address it, I'll take them up on it.
Expensive ? my was $199 - 90 (free media link) - 100 (Tradeup program) = $9. Seems like a pretty good deal to me

O and my phone doesn't have any gaps or problems so far (knock on wood).
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Old April 27th, 2013, 11:30 AM   #33 (permalink)
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Expensive ? my was $199 - 90 (free media link) - 100 (Tradeup program) = $9. Seems like a pretty good deal to me
Nice job.
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Old April 27th, 2013, 01:04 PM   #34 (permalink)
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Expensive ? my was $199 - 90 (free media link) - 100 (Tradeup program) = $9. Seems like a pretty good deal to me

O and my phone doesn't have any gaps or problems so far (knock on wood).
While it was nice to get the media link unless you sold it for 90 bucks you still paid for it. Also the price you are talking about it being subsidized so you are still paying more than that. The device is actually $575, so if you break it and don't have insurance that is what it will cost plus tax for another one.

I honestly don't care if I am spending $30 or $1000 I want my purchases to be as close to perfect as I want them to be. I can live with certain imperfections others cant.


Heck even if I got the phone free on contract I would want it to look perfect.

Still while like you said you got the device pretty cheap it still is an expensive purchase especially since you are locked in for the next two years now.
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Old April 27th, 2013, 01:31 PM   #35 (permalink)
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Still while like you said you got the device pretty cheap it still is an expensive purchase especially since you are locked in for the next two years now.
So far no problems with my phone. And yes I insured the phone. As far as the contract I have 5 lines and joined AT&T in 2007. Not really looking at going anywhere else anytime soon, espically considering they have full 4G LTE here.
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Old April 27th, 2013, 05:12 PM   #36 (permalink)
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Same here, I have no jagged edges and my phone is all good for me. The spacing at the top and bottom I would not have notice until I came here but it's so small I see no reason to fuss about it. My phone looks great and is functioning just fine.
 
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Old May 5th, 2013, 07:12 PM   #37 (permalink)
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Default Any chipping of the black paint?

I was hoping to get a black htc one. I have had a black iPhone 5 and had HUGE problems with keys and coins in my pocket chipping off the black paint on the aluminum. Is this a problem on the one?
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Old May 5th, 2013, 08:14 PM   #38 (permalink)
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Default HTC ONE FINISH Durability

Not too many of these in circulation ATM,but,take a look @ the following & you be the judge:

https://www.youtube.com/watch?v=_EWqPpYVE08

https://www.youtube.com/watch?v=EvDqIyfibFQ

Better yet,get a transparent body skin & carry on worry-free:

HTC ONE M7 Screen Protector
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Old May 5th, 2013, 10:07 PM   #39 (permalink)
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I was hoping to get a black HTC One. I have had a black iPhone 5 and had HUGE problems with keys and coins in my pocket chipping off the black paint on the aluminum. Is this a problem on the one?
My black One has a screen lift and separation near the volume buttons. No coloring issues.

The black One is not painted, rather, I suspect the main aluminum body has received an electrochemical surface treatment as used on prior HTC devices like the Evo 4G LTE (One-X) and HTC One-S. See this post for further information on this process:
Androidforums.com | HTC One - Release Date thread - Post # 119
This surface is very hard and does not scratch very easily in normal situations like riding in pockets or purses.

My black One's main body looks and feels nearly identical to my black Evo 4G LTE's main body. Helping to further support my theory.

It sounds like the problem is not the device, manufacturer, paint, or other coloring processes, rather how you carry your phone. Dropping the phone will mar the black surface (my Evo 4G LTE has one knick on the side from a drop), and carrying the device in a pocket with coins and keys will likely not immediately hurt the main body surface, but over time could cause issues on the edges of the device. It is not recommended that you carry this device in a pocket with loose coins or keys.
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Old May 5th, 2013, 10:24 PM   #40 (permalink)
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Mine has a .0055 gap by the charge port and the plastic appears to be warped outwards. I e-mailed HTC about this and received this reply.

"Dear Jesse Anderson,

Thank you for contacting HTC Technical Support in regards to the issue you are having with your device.

Jesse, I would like to apologize for this inconvenience you are going through with your order and that this will not detract from your overall use and enjoyment of the phone. Our goal is to provide you with top of the line devices as well as a spectacular HTC experience.

In regards to the “Zero gap construction”, is referring to our refined back cover design and you could see the in-depth design concept in our YouTube channel, “Behind the breakthrough --Building the HTC One.” (Behind the breakthrough -- Building the HTC One. - YouTube). Please keep in mind that the front speaker grills are cosmetic and not part of the “zero gap construction.” And that the hairline gaps between speaker grill and frame have no impact to performance.

In regards to the softkeys of your device not working properly, please follow the steps below to troubleshoot this issue:

Calibrate keyboard

• Slide the Notification panel open
• Tap Settings
• Tap Languages and keyboard
• Tap HTC Sense Input
• Tap Advanced
• Then tap Calibration tool

• Since dust, metal and moisture on the screen will impact the touch function; clean the surface of the screen to make sure you get the correct response from the Touch Screen.
• To exclude the possibility of conflicts from 3rd party applications, try restarting your phone by pressing and holding the "Power" button, choose "Restart" in the Pone options pop up window.
• The protection film might impact the sensitivity of the virtual keys. Touch the virtual key with finger on "Home or Back icon directly.

Please keep in mind that we have already started developing a sensitivity improvement for this issue."

So they are basically sticking up their middle finger to any of us with that issue. Also, after taking the case off for the first time I noticed a small dent in the back, there is virtually no way I could have put it there because my phone went from the box, to my bed, and right into a dual layer case. The issue I have is, aside from these cosmetic issues (and the macro function on the camera being worthless) the phone has been rock solid, if I send this one back and get one with another problem, I may not be able to exchange it before my 14 days are up. I'm kinda between a rock and a hard place here.
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Old May 6th, 2013, 08:48 AM   #41 (permalink)
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very helpful. thank you.
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Old May 8th, 2013, 06:17 AM   #42 (permalink)
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So what do you think HTC will do with the defective phones?
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Old May 8th, 2013, 08:46 AM   #43 (permalink)
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So what do you think HTC will do with the defective phones?
I think eventually they will sell them as refurbs.

BOb
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Old May 8th, 2013, 10:29 AM   #44 (permalink)
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So what do you think HTC will do with the defective phones?
How are they defective?
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Old May 8th, 2013, 11:34 AM   #45 (permalink)
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How are they defective?
I assume he means phones people are returning because there are some small gaps around the border or the screen alignment with the case isn't perfect.

BOb
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Old May 8th, 2013, 01:39 PM   #46 (permalink)
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I assume he means phones people are returning because there are some small gaps around the border or the screen alignment with the case isn't perfect.

BOb
That's not defective. the devices look great and work flawlessly. Ppl will find anything they can to complain about.
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Old May 8th, 2013, 09:00 PM   #47 (permalink)
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That's not defective. the devices look great and work flawlessly. Ppl will find anything they can to complain about.
Yes, yes they are. Fit and finish is not up to snuff, would you buy a brand new car where the doors didn't line up? Or would you call it defective? I would call it defective and look for a car where the doors did line up I.E Missing the cosmetic defect.
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Old May 9th, 2013, 01:40 PM   #48 (permalink)
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Yes, yes they are. Fit and finish is not up to snuff, would you buy a brand new car where the doors didn't line up? Or would you call it defective? I would call it defective and look for a car where the doors did line up I.E Missing the cosmetic defect.
You're comparing a car where doors don't line up to a '.0055' gap on your One? If you handed that phone to 100 ppl , 99 would say, wow what a beautiful phone. Not..what's this thinner than loose leaf paper space right here.
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Old May 9th, 2013, 01:53 PM   #49 (permalink)
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I think that we're starting to get a little hypothetical up in here. Hypotheticals never really get anywhere.

How about this then?

Nothing physical can ever be perfect but some manufacturing defects go too far and consumer protections exist for those cases.

That seems fair enough, yeah?
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Old May 9th, 2013, 01:56 PM   #50 (permalink)
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very hypothetical. if this is an issue for concern..its safe to say that i've never owned one single phone that was "up to snuff" in the fit and finish department.
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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