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Old May 9th, 2013, 10:36 AM   #51 (permalink)
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Have you experienced the problem from other received texts? The problem might not be on your phone but the GF's. There is a text size limit and when exceeded the phone's or third party software will segment the texts into multiple texts. It's possible that her phone is not sending the multiple texts. You might try receiving a multi text from another sender to narrow down the problem. Good luck.
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Old May 16th, 2013, 04:48 PM   #52 (permalink)
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I have opened a ticket with HTC in regards to MMS over compressing attachments to send and got this initial response:

"We are sorry to hear that you are experiencing issues with the MMS on your HTC One. While we can certainly see what options are available to resolve the issue, we have no known issues with the application supposedly over-compressing pictures and compromising the quality of the image. There are a few steps that we can take to help resolve the issue.

To start, we will need to compare two different pictures sent via MMS. To start, send one picture through MMS that has already been taken and saved to the Gallery. From there, open Messages to send another MMS but this time, tap the attach option and select camera. Take the picture then and send it. Once both images have been received by the same device, see if there is any difference in quality.

In addition, we can clear data from the Messages application itself. From the Home screen, open the application list and tap Settings>Apps>All. Locate and select Messages followed by Clear Data and, if available, Force Stop. Once done, you can then perform a soft reset by pressing and holding the power button for approximately one minute. This will not remove any personal information but will ensure the software is properly rebooted. Then power the phone on and test the MMS again.

Feel free to reply should you have any further questions. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 8 am to 1 am ET, 7 days a week.

If you would like to leave feedback regarding your experience with HTC, you can click the feedback link below to close the ticket and access a brief survey.

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Something about the use of the word "supposedly" has really ticked me off.
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Old May 17th, 2013, 10:34 AM   #53 (permalink)
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And after I sent them samples of Pictures and Screenshots here is their response:

"Thank you for your response. We have taken a look a look at the images you sent. We do not really see a difference in the picture taken with the camera but we do indeed see a difference in quality when it comes to the screenshots. As previously stated, we do not have a known issue with this issue on the One. That being said, we are committed to delivering a great customer experience and investigate all reported issues. If a hardware or software change is found to improve a customer experience, it will be deployed according to our standard, required processes. We apologize for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this issue."

So basically it sounds to me like this will be ignored just like it was on the HTC Evo 4G LTE which I personally opened 5 tickets on. The current workarounds are to use another SMS App, which I am stubbornly refusing to do, or attach a picture to a text then attach a second and delete the first. As long as the second picture is under 2 MB it leaves it completely uncompressed.

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Old May 30th, 2013, 10:41 PM   #54 (permalink)
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Has there been any update on this? I'm still getting crappy, highly compressed video when sent via MMS. I followed the above procedure. Didn't help. Uninstalled 3rd party text app, didn't help.
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Old May 31st, 2013, 04:14 PM   #55 (permalink)
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I too am having this issue...but on ATT. However, not with email, only with texting, both SMS and MMS. I'm using the stock Text app, no root...bone stock. I receive duplicates, sometimes 15 mins later, and send multiple texts as well.

The sending icon shows for quite a while, which is when i'm sure the error occurs. I went to my local ATT store and they said it was a SIM card issue...whoever performed my upgrade gave me a SIM card for the iPhone rather than Android/Windows 4g LTE. I had no idea that there are different SIMS for different mobile platforms, so i checked the ATT site and sure enough, there are.

I don't get the duplicates as often as i did before...it was at least 30%-50% of my texts before the SIM card change, where as now, it is <5%. Still, that is unsatisfactory.

Since you were having this issue on the Sprint network, i'm starting to think this is more of a handset software/hardware issue...i'm hoping it's software.
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Old June 3rd, 2013, 11:10 PM   #56 (permalink)
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Default MMS solution needed

So I recently picked up my One and I love it. Here's my issue I encountered tonight:

I recorded a 2min video of my son. Later I trimmed the length to 14sec and the size was 44MB. When I tried to send it via MMS, it let me know the file size was too large. So I thought I'd send it via email. Then I got the same message. I want to be able to record videos in a high quality to save to my computer. Now I know I can select an MMS size and send it that way, but I don't know when recording if I'll be sending it out or not. So I'd like the option of recording in high quality while still being able to send it off.

With that being said, is there a way to further compress the video after the fact for MMS or email? Or a 3rd party app I can use?
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Old June 4th, 2013, 03:06 AM   #57 (permalink)
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Quote:
Originally Posted by ChrisPdx View Post
So I recently picked up my One and I love it. Here's my issue I encountered tonight:

I recorded a 2min video of my son. Later I trimmed the length to 14sec and the size was 44MB. When I tried to send it via MMS, it let me know the file size was too large. So I thought I'd send it via email. Then I got the same message. I want to be able to record videos in a high quality to save to my computer.

With that being said, is there a way to further compress the video after the fact for MMS or email? Or a 3rd party app I can use?
Have you tried to upload to something like GOOGLE DRIVE/DROPBOX/etc...?
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Old June 4th, 2013, 09:10 AM   #58 (permalink)
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Quote:
Originally Posted by KOLIO View Post
Have you tried to upload to something like GOOGLE DRIVE/DROPBOX/etc...?
I have not tried either if those. I'm looking for a way to use MMS or email without sacrificing quality. But I'll keep your suggestions in mind! Thanks!
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Old June 4th, 2013, 09:29 AM   #59 (permalink)
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Quote:
Originally Posted by emf1138 View Post
Has there been any update on this? I'm still getting crappy, highly compressed video when sent via MMS. I followed the above procedure. Didn't help. Uninstalled 3rd party text app, didn't help.
Video will always be compressed and crappy via MMS. That really is a size limitation but it is slightly less crappy if you record it from the Messaging App by clicking attach and then Video and then Camcorder. I have been using Dropbox to share videos; I just text them the public link to the video.
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Old June 4th, 2013, 09:36 AM   #60 (permalink)
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Quote:
Originally Posted by ChrisPdx View Post
So I recently picked up my One and I love it. Here's my issue I encountered tonight:

I recorded a 2min video of my son. Later I trimmed the length to 14sec and the size was 44MB. When I tried to send it via MMS, it let me know the file size was too large. So I thought I'd send it via email. Then I got the same message. I want to be able to record videos in a high quality to save to my computer. Now I know I can select an MMS size and send it that way, but I don't know when recording if I'll be sending it out or not. So I'd like the option of recording in high quality while still being able to send it off.

With that being said, is there a way to further compress the video after the fact for MMS or email? Or a 3rd party app I can use?
There are quite a few Apps in the Play store to accomplish what you want to do. As mentioned already Google Drive and Dropbox are excellent at storage and you can then provide a link for someone to download the video. Or if you do a search you would find Apps like SizableSend.com, SendItz, SendSpace, and SendStuffNow that accomplish what you are looking for. I haven't downloaded any of the latter but the reviews are all pretty good.
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Old June 4th, 2013, 01:58 PM   #61 (permalink)
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im in the same boat.. when i get a message from people.. they are small.. and cant be zoomed in.
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Old June 4th, 2013, 02:06 PM   #62 (permalink)
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Quote:
Originally Posted by dgrobe2112 View Post
im in the same boat.. when i get a message from people.. they are small.. and cant be zoomed in.
MMS that you receive will have been compressed by the Sender's phone.
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Old June 11th, 2013, 01:23 AM   #63 (permalink)
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Default "frequent" feature in stock SMS app

When I go to create an SMS I start to choose a contact and I see this Frequent part at the top, the first few people are folks I want deleted. Ex: I got a tracking text and it is showing as frequent.

Any one know how to remove this. Exhaustive trial and error and google searches have netted me nothing so far

HTC One is my device if that matters. Sort of a pain in the butt since I have my contact list in order of most preferred at the top, this negates that. I am not sure if there is a fix for non rooted phones. Appreciate any input in advance.

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Old June 11th, 2013, 05:14 AM   #64 (permalink)
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Old June 11th, 2013, 07:59 AM   #65 (permalink)
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I think this is a "feature" of the stock app.

if you go directly to the stock sms app and type in the number in the "To:" field, you should also see names and/or numbers pop up as you type. again a "feature".

I am on sprint, and i have not seen this image popup when i am in the stock app, just numbers and/or names as i start to type the name or number in the "To:" field...

If you want different options, you may want to look into other messaging apps or perhaps root your device.
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Old June 11th, 2013, 12:16 PM   #66 (permalink)
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Ugh - I was afraid of that. This "feature" sucks

Thanks for the help!
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Old June 11th, 2013, 02:19 PM   #67 (permalink)
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i am on sprint.. it dont show anyone until i start typing a name..

edit.. i do have that screen.. only when i hit the icon of the person next to the TO box.. why not just type in the TO box.. instead of hitting the little person icon.. and typing there?
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Old June 11th, 2013, 06:13 PM   #68 (permalink)
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Its a way around it (typing the name instead of using the person icon) just not used to it. Guess I will have to, unless they fix it or I root the device... Neither of them do I see happening heh.
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Old June 11th, 2013, 10:31 PM   #69 (permalink)
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Take a peek in the People Application settings. All Messaging contacts are derived from People, so all it can show you is what People is allowing pretty much.
(I would check but I sent my One back, I didn't have it long enough to remember the People settings very well)

Within Sense 4, 'Frequent' is a categorized Smart group within People. There is a Group edit function (look under edit, menu/stack overflow/3-dots, or try long pressing for a context menu) which allows you to limit the number of contacts that can be displayed in the Frequent group.
In Sense 4 you can't set it to 0, but it lets you take it down to 1.
I think if Sense 5 has some similar setting you will be more satisfied in seeing 1 typical contact there rather than 4 random ones.

If HTC removed this edit ability, forgot it, or if your carrier changed People in some way, you might be able to contact HTC and kindly request that it be restored in the next update of Sense...
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Old June 12th, 2013, 12:02 PM   #70 (permalink)
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Appreciate the reply. Tried what you said, no dice. I guess I will just wait or deal with it for now. No worries

Thanks again
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Old June 13th, 2013, 07:41 AM   #71 (permalink)
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Quote:
Originally Posted by sikclown View Post
MMS that you receive will have been compressed by the Sender's phone.
Hi Sikclown,

Our issue is that the One is compressing the images even more when it receives them - ie sender's phone/carrier will compress to maybe 20% of the original when sending, but the One will FURTHER compress the image another 35-50%.
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Old June 19th, 2013, 11:10 AM   #72 (permalink)
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Default MMS Messages - Subject: no subject

I have a T-Mobile HTC One that I have set up group messaging on and when the incoming group messages are changed to MMS I get the texts with:
The persons name
Subject: no subject
Actual text

I know on an iPhone you can turn the display of the subject off, I have found no way to do that in Android, or in this case Sense as I don't have the issue on my GNex.

I guess it's not a huge problem but it is a major annoyance, does anyone know how to hide the subject on group/MMS messages?

Thanks.
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Old June 20th, 2013, 05:06 AM   #73 (permalink)
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Delete "no subject" and the line goes away.
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Old June 20th, 2013, 07:11 AM   #74 (permalink)
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Quote:
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Delete "no subject" and the line goes away.
Thank you for your response but since this issue occurs on incoming MMS group messages, I don't think that will fix the issue.
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Old July 4th, 2013, 10:44 PM   #75 (permalink)
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Quote:
Originally Posted by eibook View Post
Thank you for your response but since this issue occurs on incoming MMS group messages, I don't think that will fix the issue.
Did you ever find a solution for this? I have a Samsung galaxy s4 doing this exact same thing. Only in group texts. In one to one text messages, it's normal (no subject line at all) but in the group message it shows <Subject: no subject> then the actual text below that. I don't have to download anything, its just annoying and I can't figure out where to turn it off. Any insight would be appreciated.
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Old July 5th, 2013, 07:29 AM   #76 (permalink)
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Quote:
Originally Posted by Joegrammer View Post
Did you ever find a solution for this? I have a Samsung galaxy s4 doing this exact same thing. Only in group texts. In one to one text messages, it's normal (no subject line at all) but in the group message it shows <Subject: no subject> then the actual text below that. I don't have to download anything, its just annoying and I can't figure out where to turn it off. Any insight would be appreciated.
Unfortunately I have not found a solution to this. I have tried Handcent and Chomp but it still does the same thing. I guess since the phone is so kick-ass I will just have to deal with it.

Sorry.
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Old August 25th, 2013, 12:44 PM   #77 (permalink)
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Default No contact picture on lock screen when receiving SMS message

Hi guys,

So I've just upgraded from HTC One X to the HTC One and so far it is awesome.

On the HTC One X when I received a text the contact picture would show with the message on the lock screen, but I can't seem to get it to work on the HTC One (The contact pictures are there).

Any ideas?
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Old August 25th, 2013, 03:20 PM   #78 (permalink)
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I only get the picture on incoming calls
no pic with txt, i guess it's normal
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Old August 25th, 2013, 06:11 PM   #79 (permalink)
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Quote:
Originally Posted by R Deep Singh View Post
Hi guys,

So I've just upgraded from HTC One X to the HTC One and so far it is awesome.

On the HTC One X when I received a text the contact picture would show with the message on the lock screen, but I can't seem to get it to work on the HTC One (The contact pictures are there).

Any ideas?
Do you still see the message?

I don't get the picture either as I think it's meant to be that way to blend in with the minimalistic look.
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Old August 30th, 2013, 05:15 AM   #80 (permalink)
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I get contact photos on lock screen for everything. Missed calls, emails, texts, WhatsApp etc. etc.
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Old September 1st, 2013, 04:06 PM   #81 (permalink)
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Works for me. I am on Sprint, 4.1.2, using a Nova launcher and Handcent SMS for messages. Pictures from my contact show right up from the locked screen.
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Old September 1st, 2013, 06:05 PM   #82 (permalink)
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Quote:
Originally Posted by R Deep Singh View Post
Hi guys,

So I've just upgraded from HTC One X to the HTC One and so far it is awesome.

On the HTC One X when I received a text the contact picture would show with the message on the lock screen, but I can't seem to get it to work on the HTC One (The contact pictures are there).

Any ideas?
Any change you have duplicate contacts for their phone number and Facebook account (or wherever the picture comes from)? If so, just open up their contact and from the top right menu choose "Link".
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Old September 2nd, 2013, 05:37 AM   #83 (permalink)
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Thanks for the reply guys. Seems very strange that some people get them and some don't. I've checked all the links and made sure there's no duplicates etc. It worked perfectly fine on my HTC One X.

Quote:
Originally Posted by Clemaux View Post
I get contact photos on lock screen for everything. Missed calls, emails, texts, WhatsApp etc. etc.
Interesting, are you using stock launcher and messaging apps? I really need this to work!!
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Old September 2nd, 2013, 09:45 AM   #84 (permalink)
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Quote:
Originally Posted by rottonj View Post
Works for me. I am on Sprint, 4.1.2, using a Nova launcher and Handcent SMS for messages. Pictures from my contact show right up from the locked screen.
you're not using the sense launcher or messaging app so it doesn't apply to you.
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Old September 2nd, 2013, 01:32 PM   #85 (permalink)
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you're not using the sense launcher or messaging app so it doesn't apply to you.
Launcher shouldn't matter, but the MMS app might.

I'm having the same issue actually - the productivity lockscreen is functional enough but pictures would be cool. Option's checked and all that.
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Old September 5th, 2013, 08:34 AM   #86 (permalink)
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you're not using the sense launcher or messaging app so it doesn't apply to you.
Just offering some input, op didnt say what he was or wasn't using.
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Old September 5th, 2013, 09:56 AM   #87 (permalink)
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Just offering some input, op didnt say what he was or wasn't using.
yeah but it's like saying my S4 has them ...not doing much good to someone with a New Stock One
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Old September 5th, 2013, 11:53 AM   #88 (permalink)
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yeah but it's like saying my S4 has them ...not doing much good to someone with a New Stock One
Ok well as long as You knew he was stock thats good enough I guess.
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Old October 2nd, 2013, 11:45 PM   #89 (permalink)
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Unhappy No MMS are being downloaded

Ive had my HTC ONE from Tmobile USA for about 5-6 mos now and out of the blue today my phone stopped notifying me of incoming MMS. Once I was informed that my boss had sent these messages to me I checked my phone and I had to go in and download these pictures. As I said before this has never happened. So once I got home I began to dig around my phone and see if something had changed in the settings that i was unaware of. My max file size is set to 1000KB and the files sent to me were 600KB so that ruled that out. So then I thought it was a memory issue with my texts messages, so i went in and deleted a lot of old stuff there. But, still nothing. I even tried Tmobiles support team, but still nothing. At this point I dont know what to do.... Can anyone help?
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Old October 3rd, 2013, 12:08 AM   #90 (permalink)
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could be a temporary issues with the network. the phone will not just stop doing something on its own. I see these type of message a lot (no data, phone wont go to websites) and most often its the network.

test your phone with people on different networks. if you know people from other carriers, have them send you a mms message and see if the same issue is occurring.

you have attempted soft resets i am sure.

you are NOT rooted correct?

try this time to press and hold the power button until the phone shuts off and restarts, then release the button and reattempt.

are you getting conventional SMS messages? phone calls working ok?

does this issue happen when you are in a cellular area AND wifi?

are you using the stock message app or 3rd party?
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Old October 3rd, 2013, 12:53 AM   #91 (permalink)
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Yes have tried soft resets. No I AM not rooted. Phone works fine with SMS and during calls. Have tried the power restart as well but did not resolve issues. Have not tried having someone send me something from a different provider though, didn't even cross my mind that this could be the issue. Two more things though that could be, I have been using Google Voice due to my job as our phone system is set up through this and I had to enable their Google number as my default and disable mine on my phone. But if that were the issue the other people I work with would have the same issue. I also have been using WiFi a lot lately just to safe my data so most of the time I am my messages MMS/SMS come through via WiFi. Actually my phone is set up to look for a WiFi connection and if there is a pin saved it automatically connects to it. Hope I didn't leave anything out.
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Old October 3rd, 2013, 01:09 AM   #92 (permalink)
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sounds like google voice is the culprit. if you have it set up to default to use google voice this can influence how you receive mms. google voice does not accept mms messages only sms.

try other people who are on other carriers and compare notes. being on wifi only can also cause issues.

perhaps remove or deactivate google voice and keep cellular data on and re attempt this test.
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Old October 3rd, 2013, 08:00 AM   #93 (permalink)
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Thanks I will try these suggestions.
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Old October 16th, 2013, 04:49 AM   #94 (permalink)
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Default Possible to retrieve SMS messages from damaged phone (unresponsive touchscreen)?

Hi all,

HTC One. Had a slight incident today which resulted in the screen becoming external to the phone

Phone is powered on, but screen is (obviously) blank and unresponsive.

However, I can it in. It's not recognised by HTC Sync, however it does display as an external drive.

Does anyone know if it's possible to locate the SMS files to copy to the replacement phone? Would love to be able to transfer the conversation threads across if at all possible.

Thanks in advance.
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Old October 16th, 2013, 03:40 PM   #95 (permalink)
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I like your definition of "slight"

Seriously though, the answer probably depends on whether you are rooted and whether you have usb debugging switched on. If the answers to both of those are yes then you should be able to "adb pull" the message database off the phone.

The problem otherwise is that the messages will be in a database in the /data/data area (/data/data/com.android.providers.telephony/databases is the standard folder), and you'll need root to view or copy it. And I doubt that area will mount on the computer anyway, in which case you'd need to use adb to pull the file, which is where usb debugging comes in: if that's off it's going to be very hard to turn on without the screen!

If you could run a backup app you could copy the messages from the backup, but the problem is running it without a screen.

That's one reason I like SMS Backup+ - you set it to automatically back up and you have the backup in your GMail account, off the device, if anything like this happens (less essential for me now that Titanium can back up SMS in a portable format, but still a nice insurance). But no use unless you were already running that as it needs setting up.
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Old October 22nd, 2013, 04:13 PM   #96 (permalink)
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I agree with your assessment. Patpending will need to get a new screen. There's no way to launch any remote control app (teamviewer quicksupport comes to mind) (unless someone knows of one that will launch on boot), even though they can be installed from the store over the air.
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Old October 22nd, 2013, 04:59 PM   #97 (permalink)
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Oh heck, I forgot that!

Scary wrote a little app that would start on boot and fire up another app - search "AF Rescue" in the Play Store. The original version would try to launch WiFi File Explorer, and I'm sure that wouldn't let you access the SMS database, but I knew there was a second one, and I've just checked and that one will try to launch MyPhoneExplorer client, which if you can start it up might be useful here (at least from the not very detailed description on the Play Store). Might have been worth a try, though I guess too late now
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Old November 5th, 2013, 07:39 PM   #98 (permalink)
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Default MMS Problem

Okay I can't receive MMS messages for the life of me. I don't get a notification, I don't get a download, I don't get anything. It is very frustrating. I have no idea what it is or what to do. It happened out of the blue. I have a 4.2.2 Verizon HTC One stock. Thanks for the responses.
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Old November 5th, 2013, 08:07 PM   #99 (permalink)
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Did you PAY THE BILL. Can you use the phone to make calls .
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Old November 5th, 2013, 08:20 PM   #100 (permalink)
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Yes I can make calls and send and receive texts
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