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Old April 22nd, 2013, 07:30 AM   #1 (permalink)
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Default Sending MMS messages

Hi all,

Was today gifted with the pleasure of finally getting my mitts on a new One!!

Brilliant all round. A few little things to get used to but fantastic either way. But I digress...

When sending MMS messages, everything's perfect.

Receiving them, tho, is a different story. All received images are of greatly reduced size and quality.

Have checked the settings and confirmed it's on the maximum 600k size....any ideas as to how to make them come through like normal?

Thank you in advance

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Old April 22nd, 2013, 08:14 AM   #2 (permalink)
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Have you opened the picture in the gallery app instead of just viewing on the email?It may just be reduced in the email for sake of space / bandwidth / speed. Haven't received a MMS yet so I'm just shooting in the dark.
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Old April 22nd, 2013, 08:42 AM   #3 (permalink)
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Thanks for the quick reply

Emailed attachments are perfect. It's only receiving mms that mutates it somewhat.

I took a photo and sent it myself. I'll upload the details of both the original image and of the received image.
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Old April 22nd, 2013, 10:41 AM   #4 (permalink)
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picturemail aka MMS will be reduced in quality due to the restrictions Sprint have in place for sending such files.

OP, are you new to sprint? if not, this reduced quality of picture mail has been the same for quite some time. more than likely what you're seeing is normal.

take a video and then attach it. you don't have to send it just take it, and after the phone converts it to send via SMS, click it and look at the quality.

in the stock SMS app, there are settings you can adjust, but probably they won't make much of a difference.
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Old April 22nd, 2013, 10:53 AM   #5 (permalink)
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I have the same issue.

Facebook has the same problems as well.

I uploaded some pics and they were very pixelated.
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Old April 22nd, 2013, 02:54 PM   #6 (permalink)
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so this is kind of related and i am getting the one very shortly here. my buddy who i converted from an iphone to the one said that with his old iphone he could take previously recorded videos that are any length (1minute+) and all he would have to do is hit share in mms and it would send the long video file. Now with the androids I tried on multiple phones to do this but they all say the file size is too big where the iphone never said that and would compress and make it a small crappy image and could send long videos. Is there any way to fix this for androids?
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Old April 22nd, 2013, 03:35 PM   #7 (permalink)
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Not sure about other carriers, but with Sprint there is no way in the stock configuration to do this on the fly.

It may be possible to get a third party app and compress that way but that's speculation on my part.

If it's a large file, I either use Gmail or Dropbox to send out.
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Old April 22nd, 2013, 03:46 PM   #8 (permalink)
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UGH! Chomp is doing this too. I just emailed them. LAME!!!!!!!!!!!!!!!!

So, doing a little more digging on the Chomp app, I went to Settings>Mobile Carrier Network>MMS Network Settings>Send Size limit, set it to No limit. It has a "preserve image resolution" setting, which was already checked. Sent it to my wifes iphone 5. Of course she cant check the resolution on her iphone, so I had her send it back to me. The resolution was slightly smaller when it came back to my One. Though, this could be the iphone doing some compression on its end.

However, the picture looked fine on both units when sent and re-sent.
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Old April 22nd, 2013, 06:34 PM   #9 (permalink)
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Hi Marctronixx,

Actually on Telstra in Australia. Been with the same carrier for years without issue, so unfortunately the compression and reduction issue is unique to the phone
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Old April 22nd, 2013, 06:40 PM   #10 (permalink)
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Hello,

Sprint compresses mms messages before they are sent. HTC does not add any code in the phone themselves. Sprint has always had this setup for years, so at least on Sprint this is not specific to the phone.

I don't have experience with any other carriers. Thank you for posting your experience.
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Old April 22nd, 2013, 07:18 PM   #11 (permalink)
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I don't have the HTC One but I do have Sprint and I do not experience this at all. All my MMS and anything I upload to FB looks just fine. It's the same full res it started out with for me and has been that way since...forever for me.
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Old April 22nd, 2013, 07:37 PM   #12 (permalink)
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Just so what I'm saying is not confused,

Mms messages (video, photograph) are indeed compressed. The file size is reduced to fit within the limits set by the network. That's all I'm talking about.
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Old April 24th, 2013, 04:56 AM   #13 (permalink)
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Quote:
Originally Posted by marctronixx View Post
Just so what I'm saying is not confused,

Mms messages (video, photograph) are indeed compressed. The file size is reduced to fit within the limits set by the network. That's all I'm talking about.
same as what i think
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Old April 26th, 2013, 02:01 PM   #14 (permalink)
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When saving attachments from a text message, where is it saved to? I cannot find it anywhere? Downloads no gallery no.
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Old April 26th, 2013, 04:54 PM   #15 (permalink)
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Mine saves to here....

Is anybody else having an issue with this? Surely I can't be the only one
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Old April 29th, 2013, 12:10 PM   #16 (permalink)
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Default Incoming MMS are at a lower resolution then other peoples phones?

I posted this over at XDA but havent' got any responses.

So I always thought other peoples phones just sent a picture at a smaller resolution but last night my buddy and I recieved the same picture at the same time from someone and his was at a much higher resolution. He was using the stock SMS program and I was using Handcent. I uninstalled Handcent and had the person resend the picture so I would get it via the stock program and the picture came at a higher resolution, but not as great as the other persons. I was using my T-Mobile HTC One and he was using a Verizon HTC One X.

I was thinking it was maybe a T-Mobile thing limiting the MMS size, but today I sent a picture to both my wife and myself to compare. Hers is the Nexus 4 and I have the HTC One.

The original size of the picture being sent (after being compressed by the texting app is 235KB and 1909x1080.

My wife received that picture at 235KB @ 1909x1080 and I received the picture at 405KB 1023x579.

Does anyone have an explanation for why it's coming in like that and a fix for it? This was on the stock texting program on the phones.

Also FWIW, when Handcent is installed and I send from the stock app to myself and Handcent recieves the picture, it comes in at 188KB @ 639x362. I'm no longer a Handcent user. None of the other SMS apps did this
I also just tested another picture that I sent to myself. It went out at 647KB @ 1088x1920 and came back at 258KB @ 435x767.

Any ideas?
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Old April 29th, 2013, 12:21 PM   #17 (permalink)
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Quote:
Originally Posted by Chase-HFD View Post
I posted this over at XDA but havent' got any responses.

So I always thought other peoples phones just sent a picture at a smaller resolution but last night my buddy and I recieved the same picture at the same time from someone and his was at a much higher resolution. He was using the stock SMS program and I was using Handcent. I uninstalled Handcent and had the person resend the picture so I would get it via the stock program and the picture came at a higher resolution, but not as great as the other persons. I was using my T-Mobile HTC One and he was using a Verizon HTC One X.

I was thinking it was maybe a T-Mobile thing limiting the MMS size, but today I sent a picture to both my wife and myself to compare. Hers is the Nexus 4 and I have the HTC One.

The original size of the picture being sent (after being compressed by the texting app is 235KB and 1909x1080.

My wife received that picture at 235KB @ 1909x1080 and I received the picture at 405KB 1023x579.

Does anyone have an explanation for why it's coming in like that and a fix for it? This was on the stock texting program on the phones.

Also FWIW, when Handcent is installed and I send from the stock app to myself and Handcent recieves the picture, it comes in at 188KB @ 639x362. I'm no longer a Handcent user. None of the other SMS apps did this
I also just tested another picture that I sent to myself. It went out at 647KB @ 1088x1920 and came back at 258KB @ 435x767.

Any ideas?
Do you have your Maximum Message Size set to 2M in Messaging Settings under MMS?
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Old April 29th, 2013, 12:44 PM   #18 (permalink)
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Do you have your Maximum Message Size set to 2M in Messaging Settings under MMS?
No, it's set at 1MB which is the highest it shows. Even still, the phone should be able to receive what it's sending and the same that the other phones are receiving. The size is under 1MB which shows the limit to be. Makes no sense to me
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Old April 29th, 2013, 12:49 PM   #19 (permalink)
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No, it's set at 1MB which is the highest it shows. Even still, the phone should be able to receive what it's sending and the same that the other phones are receiving. The size is under 1MB which shows the limit to be. Makes no sense to me
Is that 1MB in Handcent? The Stock Messaging App has it at 300k, 600k, or 2M. Even though the size is under 1MB, that setting still affects compression.
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Old April 29th, 2013, 12:53 PM   #20 (permalink)
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Is that 1MB in Handcent? The Stock Messaging App has it at 300k, 600k, or 2M. Even though the size is under 1MB, that setting still affects compression.
What carrier do you have? Mine shows 300k, 600k, 1000k. That's on the HTC One on T-Mobile on the stock sms.
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Old April 29th, 2013, 12:57 PM   #21 (permalink)
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What carrier do you have? Mine shows 300k, 600k, 1000k. That's on the HTC One on T-Mobile on the stock sms.
I have Sprint. We may have found the issue here. Just to make sure though I want to make sure we are in the same spot. I open Messaging and then click the 3 Button Menu key in the upper right and corner. Then I go to Settings and then MMS and Maximum Message Size is set to 2M. Same for you minus the 2M?
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Old April 29th, 2013, 02:55 PM   #22 (permalink)
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I see these threads got merged..I had posted a reply but it looks like it didn't go through.

Yes we are in the same settings w/ the different options due to carriers. I originally wanted to blame T-Mobile, but that wouldn't explain my wifes Nexus 4 on the same carrier is able to get the higher res pictures and my HTC One is getting lower quality. I'm currently using the stock SMS but I've tried Handcent, Go SMS, and Chomp.
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Old April 29th, 2013, 03:05 PM   #23 (permalink)
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Quote:
Originally Posted by Chase-HFD View Post
I see these threads got merged..I had posted a reply but it looks like it didn't go through.

Yes we are in the same settings w/ the different options due to carriers. I originally wanted to blame T-Mobile, but that wouldn't explain my wifes Nexus 4 on the same carrier is able to get the higher res pictures and my HTC One is getting lower quality. I'm currently using the stock SMS but I've tried Handcent, Go SMS, and Chomp.
Well the Nexus 4 uses stock Android while the One uses Sense (I know you know both of these things). When HTC finalizes their ROMS they are then sent to the carriers labs so they go do their modifications and customizations (which is why updates seem to take to long). So either Sprint increased their size to 2M or T-Mobile reduced theirs. With the Nexus 4 everything stays stock so the Carriers don't get to change anything (not 100% positive in that though). Having said that, HTC has a habit of over compression when sending MMS, I just haven't noticed it on my received pictures at all.
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Old April 29th, 2013, 06:28 PM   #24 (permalink)
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I've been playing with these settings since day one trying to get a resolution.

On the Telstra version, the maximum message size is 600kb

TBH, I don't feel this has anything to do with it - my One XL, same carrier, was actually set to 300kb (for whatever reason), but it NEVER reduced incoming pictures this much.

It's definitely a ROM issue, not just a 'settings' issue.

Out of interest, anyone in this thread rooted and using a custom ROM? Care to post your experiences?
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Old April 29th, 2013, 08:56 PM   #25 (permalink)
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Quote:
Originally Posted by patpending View Post
I've been playing with these settings since day one trying to get a resolution.

On the Telstra version, the maximum message size is 600kb

TBH, I don't feel this has anything to do with it - my One XL, same carrier, was actually set to 300kb (for whatever reason), but it NEVER reduced incoming pictures this much.

It's definitely a ROM issue, not just a 'settings' issue.

Out of interest, anyone in this thread rooted and using a custom ROM? Care to post your experiences?
I am having no compression issues with received MMS but when I attach a picture to send out the compression is way too much. Screenshots become unreadable much like they were on the EVO 4G LTE which I think (not positive) is a product of Sprint increasing the amount of compression within the ROM.
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Old May 2nd, 2013, 04:21 AM   #26 (permalink)
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I am having similar trouble... In hopes of increasing the outgoing picture compression limit of my pictures via text message, I rooted my Samsung Galaxy S2 (SPH-D710 - Boost Mobile) and I am looking for a ROM or something on how I can raise the limit. If I take a picture at the lowest setting (640x480), sometimes the size of the photo will be under 300kb and it won't compress it, but other times it will and any photos above that threshold will trigger the messaging program to compress the photo. My girlfriend has an iPhone 5 on the AT&T network and she sends me pictures all the time to my phone between 700kb-1.5MB, so I'm figuring that there is some way around this besides e-mail or using a different messaging app to bounce the picture off of a server. Can anyone help?
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Old May 2nd, 2013, 09:44 AM   #27 (permalink)
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Mms will compress the size of a photo down dramatically. Whenever someone is trying to send me a picture I tell them to email it, so that way I get the photo in it's full resolution.
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Old May 3rd, 2013, 02:38 AM   #28 (permalink)
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I know exactly what you are referring to patpending. I am also a Tmo HTC One user, and the drastic reduction in our MMS is pretty disgusting. There is usually a size reduction in an MMS, but the HTC One on Tmo is definitely drastic and extremely annoying and discouraging. I do not use facebook, and can not attest to any reduction with that program, but stock messaging on this phone on this carrier sucks. Maybe it is a Tmo thing, as opposed to an HTC thing, but why they, or anyone, would reduce the size this drastically seems to be a foolish move, on such a flagship device, in this day and age. The size reduction seems to vary from image to image, but each and every one I send gets reduced to an unbelievable size.

If you happen to find a fix, please let us know (I also have mine set to 1000k).

Actually I just sent an image of 11 kb, and it didn't compress it whatsoever. But when do we ever have the need to send a pic that small in size?
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Old May 7th, 2013, 04:51 AM   #29 (permalink)
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**UPDATE**

Today received a call from Telstra about the tech enquiry I asked for.

They've done some in-house testing, and have confirmed it is a unique issue to the One, nothing to do with carriers.

I've lodged 2 separate support 'tickets' with HTC, and am currently in the middle of email trails trying to find a resolution.

Will report back with more info when available.
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Old May 16th, 2013, 04:48 PM   #30 (permalink)
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I have opened a ticket with HTC in regards to MMS over compressing attachments to send and got this initial response:

"We are sorry to hear that you are experiencing issues with the MMS on your HTC One. While we can certainly see what options are available to resolve the issue, we have no known issues with the application supposedly over-compressing pictures and compromising the quality of the image. There are a few steps that we can take to help resolve the issue.

To start, we will need to compare two different pictures sent via MMS. To start, send one picture through MMS that has already been taken and saved to the Gallery. From there, open Messages to send another MMS but this time, tap the attach option and select camera. Take the picture then and send it. Once both images have been received by the same device, see if there is any difference in quality.

In addition, we can clear data from the Messages application itself. From the Home screen, open the application list and tap Settings>Apps>All. Locate and select Messages followed by Clear Data and, if available, Force Stop. Once done, you can then perform a soft reset by pressing and holding the power button for approximately one minute. This will not remove any personal information but will ensure the software is properly rebooted. Then power the phone on and test the MMS again.

Feel free to reply should you have any further questions. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 8 am to 1 am ET, 7 days a week.

If you would like to leave feedback regarding your experience with HTC, you can click the feedback link below to close the ticket and access a brief survey.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Dayton

HTC"

Something about the use of the word "supposedly" has really ticked me off.
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Old May 17th, 2013, 10:34 AM   #31 (permalink)
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And after I sent them samples of Pictures and Screenshots here is their response:

"Thank you for your response. We have taken a look a look at the images you sent. We do not really see a difference in the picture taken with the camera but we do indeed see a difference in quality when it comes to the screenshots. As previously stated, we do not have a known issue with this issue on the One. That being said, we are committed to delivering a great customer experience and investigate all reported issues. If a hardware or software change is found to improve a customer experience, it will be deployed according to our standard, required processes. We apologize for any inconvenience you have experienced and appreciate your patience as we work quickly to investigate this issue."

So basically it sounds to me like this will be ignored just like it was on the HTC Evo 4G LTE which I personally opened 5 tickets on. The current workarounds are to use another SMS App, which I am stubbornly refusing to do, or attach a picture to a text then attach a second and delete the first. As long as the second picture is under 2 MB it leaves it completely uncompressed.

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Old May 30th, 2013, 10:41 PM   #32 (permalink)
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Has there been any update on this? I'm still getting crappy, highly compressed video when sent via MMS. I followed the above procedure. Didn't help. Uninstalled 3rd party text app, didn't help.
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Old June 3rd, 2013, 11:10 PM   #33 (permalink)
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Default MMS solution needed

So I recently picked up my One and I love it. Here's my issue I encountered tonight:

I recorded a 2min video of my son. Later I trimmed the length to 14sec and the size was 44MB. When I tried to send it via MMS, it let me know the file size was too large. So I thought I'd send it via email. Then I got the same message. I want to be able to record videos in a high quality to save to my computer. Now I know I can select an MMS size and send it that way, but I don't know when recording if I'll be sending it out or not. So I'd like the option of recording in high quality while still being able to send it off.

With that being said, is there a way to further compress the video after the fact for MMS or email? Or a 3rd party app I can use?
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Old June 4th, 2013, 03:06 AM   #34 (permalink)
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Quote:
Originally Posted by ChrisPdx View Post
So I recently picked up my One and I love it. Here's my issue I encountered tonight:

I recorded a 2min video of my son. Later I trimmed the length to 14sec and the size was 44MB. When I tried to send it via MMS, it let me know the file size was too large. So I thought I'd send it via email. Then I got the same message. I want to be able to record videos in a high quality to save to my computer.

With that being said, is there a way to further compress the video after the fact for MMS or email? Or a 3rd party app I can use?
Have you tried to upload to something like GOOGLE DRIVE/DROPBOX/etc...?
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Old June 4th, 2013, 09:10 AM   #35 (permalink)
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Have you tried to upload to something like GOOGLE DRIVE/DROPBOX/etc...?
I have not tried either if those. I'm looking for a way to use MMS or email without sacrificing quality. But I'll keep your suggestions in mind! Thanks!
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Old June 4th, 2013, 09:29 AM   #36 (permalink)
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Originally Posted by emf1138 View Post
Has there been any update on this? I'm still getting crappy, highly compressed video when sent via MMS. I followed the above procedure. Didn't help. Uninstalled 3rd party text app, didn't help.
Video will always be compressed and crappy via MMS. That really is a size limitation but it is slightly less crappy if you record it from the Messaging App by clicking attach and then Video and then Camcorder. I have been using Dropbox to share videos; I just text them the public link to the video.
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Old June 4th, 2013, 09:36 AM   #37 (permalink)
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Quote:
Originally Posted by ChrisPdx View Post
So I recently picked up my One and I love it. Here's my issue I encountered tonight:

I recorded a 2min video of my son. Later I trimmed the length to 14sec and the size was 44MB. When I tried to send it via MMS, it let me know the file size was too large. So I thought I'd send it via email. Then I got the same message. I want to be able to record videos in a high quality to save to my computer. Now I know I can select an MMS size and send it that way, but I don't know when recording if I'll be sending it out or not. So I'd like the option of recording in high quality while still being able to send it off.

With that being said, is there a way to further compress the video after the fact for MMS or email? Or a 3rd party app I can use?
There are quite a few Apps in the Play store to accomplish what you want to do. As mentioned already Google Drive and Dropbox are excellent at storage and you can then provide a link for someone to download the video. Or if you do a search you would find Apps like SizableSend.com, SendItz, SendSpace, and SendStuffNow that accomplish what you are looking for. I haven't downloaded any of the latter but the reviews are all pretty good.
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Old June 4th, 2013, 01:58 PM   #38 (permalink)
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im in the same boat.. when i get a message from people.. they are small.. and cant be zoomed in.
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Old June 4th, 2013, 02:06 PM   #39 (permalink)
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im in the same boat.. when i get a message from people.. they are small.. and cant be zoomed in.
MMS that you receive will have been compressed by the Sender's phone.
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Old June 11th, 2013, 01:23 AM   #40 (permalink)
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Default "frequent" feature in stock SMS app

When I go to create an SMS I start to choose a contact and I see this Frequent part at the top, the first few people are folks I want deleted. Ex: I got a tracking text and it is showing as frequent.

Any one know how to remove this. Exhaustive trial and error and google searches have netted me nothing so far

HTC One is my device if that matters. Sort of a pain in the butt since I have my contact list in order of most preferred at the top, this negates that. I am not sure if there is a fix for non rooted phones. Appreciate any input in advance.

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Old June 11th, 2013, 05:14 AM   #41 (permalink)
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Old June 11th, 2013, 07:59 AM   #42 (permalink)
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I think this is a "feature" of the stock app.

if you go directly to the stock sms app and type in the number in the "To:" field, you should also see names and/or numbers pop up as you type. again a "feature".

I am on sprint, and i have not seen this image popup when i am in the stock app, just numbers and/or names as i start to type the name or number in the "To:" field...

If you want different options, you may want to look into other messaging apps or perhaps root your device.
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Old June 11th, 2013, 12:16 PM   #43 (permalink)
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Ugh - I was afraid of that. This "feature" sucks

Thanks for the help!
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Old June 11th, 2013, 02:19 PM   #44 (permalink)
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i am on sprint.. it dont show anyone until i start typing a name..

edit.. i do have that screen.. only when i hit the icon of the person next to the TO box.. why not just type in the TO box.. instead of hitting the little person icon.. and typing there?
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Old June 11th, 2013, 06:13 PM   #45 (permalink)
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Its a way around it (typing the name instead of using the person icon) just not used to it. Guess I will have to, unless they fix it or I root the device... Neither of them do I see happening heh.
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Old June 11th, 2013, 10:31 PM   #46 (permalink)
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Take a peek in the People Application settings. All Messaging contacts are derived from People, so all it can show you is what People is allowing pretty much.
(I would check but I sent my One back, I didn't have it long enough to remember the People settings very well)

Within Sense 4, 'Frequent' is a categorized Smart group within People. There is a Group edit function (look under edit, menu/stack overflow/3-dots, or try long pressing for a context menu) which allows you to limit the number of contacts that can be displayed in the Frequent group.
In Sense 4 you can't set it to 0, but it lets you take it down to 1.
I think if Sense 5 has some similar setting you will be more satisfied in seeing 1 typical contact there rather than 4 random ones.

If HTC removed this edit ability, forgot it, or if your carrier changed People in some way, you might be able to contact HTC and kindly request that it be restored in the next update of Sense...
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Old June 12th, 2013, 12:02 PM   #47 (permalink)
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Appreciate the reply. Tried what you said, no dice. I guess I will just wait or deal with it for now. No worries

Thanks again
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Old June 13th, 2013, 07:41 AM   #48 (permalink)
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Quote:
Originally Posted by sikclown View Post
MMS that you receive will have been compressed by the Sender's phone.
Hi Sikclown,

Our issue is that the One is compressing the images even more when it receives them - ie sender's phone/carrier will compress to maybe 20% of the original when sending, but the One will FURTHER compress the image another 35-50%.
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Old June 19th, 2013, 11:10 AM   #49 (permalink)
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Default MMS Messages - Subject: no subject

I have a T-Mobile HTC One that I have set up group messaging on and when the incoming group messages are changed to MMS I get the texts with:
The persons name
Subject: no subject
Actual text

I know on an iPhone you can turn the display of the subject off, I have found no way to do that in Android, or in this case Sense as I don't have the issue on my GNex.

I guess it's not a huge problem but it is a major annoyance, does anyone know how to hide the subject on group/MMS messages?

Thanks.
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Old June 20th, 2013, 05:06 AM   #50 (permalink)
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Delete "no subject" and the line goes away.
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