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Old April 30th, 2013, 07:52 PM   #1 (permalink)
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Default [Resolved] Screen on/off settting during/ending a call

Ok, during calls, my screen goes dark to save power. My question is how do you wake it up? I tried pressing the button on the top of the phone but that hangs up the call. Is there a way to change what the top button does during the call?

I had an app called call light ever since my HTC Hero that kept the screen lit.

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Old April 30th, 2013, 10:38 PM   #2 (permalink)
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why not let the light sensor do its trick?


when you remove your face from the screen the screen should light up. when you put your face back to the phone the lamp goes out...
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Old May 1st, 2013, 12:37 AM   #3 (permalink)
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Originally Posted by marctronixx View Post
why not let the light sensor do its trick?


when you remove your face from the screen the screen should light up. when you put your face back to the phone the lamp goes out...

THis happened while using a wired headset during a long phone call. So the phone was never next to my face. After about a few minutes, the screen went dark during my call but the call was uninterrupted. THis makes it kind of hard to look things up on the phone if I cannot get the screen to resume during the call.
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Old May 1st, 2013, 12:52 AM   #4 (permalink)
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For future reference (others)

In this photo, to the left of the earpiece, you will see the sensor ports for the Proximity Sensor and adjacent Ambient Light sensor for the HTC One. For optimum performance of these sensors you'll want to ensure that these ports are not blocked in any way (cases/skins) or have any dust/dirt/oil covering their "eyes".


Image credit: HTC One | Sprint eGuide (Online site of Sprint's User Guide)
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Old May 1st, 2013, 02:03 AM   #5 (permalink)
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well that changes the game a bit... major piece of info..

still, I can turn the phone screen OFF during a call and then press the power button and the phone comes immediately back up from standby. i enter my code and boom! back in.

not really sure why your model does not resume from a power button on call from being in a sleep mode. perhaps the wired headset was the culprit? maybe try a different wired headset and test again. I have read a few posts from users of this model phone having issues with wired headsets...

are they BEATS headsets by any chance?

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THis happened...
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Old May 1st, 2013, 04:13 AM   #6 (permalink)
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I'll take a stab at this although I'm not that familiar with Sense. From the Dialer screen (AKA Keypad) tap on the settings soft key, tap on Call settings, then uncheck Turn off screen during calls. Also while your in call settings tap on Answering/ending calls, then make sure the box for The power key ends calls is unchecked.
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Old May 1st, 2013, 06:51 AM   #7 (permalink)
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Originally Posted by dontpanicbobby View Post
I'll take a stab at this although I'm not that familiar with Sense. From the Dialer screen (AKA Keypad) tap on the settings soft key, tap on Call settings, then uncheck Turn off screen during calls. Also while your in call settings tap on Answering/ending calls, then make sure the box for The power key ends calls is unchecked.

Well, I would think that would do it but I do not see a button like that.

When I open the dial pad, I have a button that is ... That is the closest thing I have to a settings button. Inside that, there is a 'Settings' option. In side that, I see no Call Settings option. Closest thing is CDMA Call Settings. It seems this would be the logical place to put that option though.

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well that changes the game a bit... major piece of info..

still, I can turn the phone screen OFF during a call and then press the power button and the phone comes immediately back up from standby. i enter my code and boom! back in.

not really sure why your model does not resume from a power button on call from being in a sleep mode. perhaps the wired headset was the culprit? maybe try a different wired headset and test again. I have read a few posts from users of this model phone having issues with wired headsets...

are they BEATS headsets by any chance?

I was using the headset that came with it. Just not sure how to lookup contacts while on a call if the screen goes dark on the headset.
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Old May 1st, 2013, 10:36 PM   #8 (permalink)
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It appears after reading the manual that all app settings are handled through the notification panel So in order to get to call settings you should click on the phone icon from the home screen, Slide the notification panel open then tap on the icon that looks like a cog/gear. That should get you into call settings. Can anyone verify this for me?

I just finished a conversation with one of my co-workers who is a long time HTC phone user. His current phone runs Sense UI version 3.6 and while he is making calls with his included headset the screen does not turn off and the power button does not terminate a call. After I explained what was happening with rscarawa's phone he advised that what he should do is press the home button when the screen goes off which will return him to the home screen where he can look up other things while still in the call. The Sense UI does not allow you to shut off the proximity sensor or stop the power button from turning off calls.

Once before I said I'd have to stop trying to help HTC users with their Android problems. Now after having a long talk with an HTC user I have to admit that there is really, really nothing I can do to help you folks. I always thought that Android was Android and what works on one phone with the the same OS would work for them all. Now I know for sure that HTC in all its wisdom has decided to run things their own way.
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Old May 2nd, 2013, 04:01 PM   #9 (permalink)
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Quote:
Originally Posted by dontpanicbobby View Post
It appears after reading the manual that all app settings are handled through the notification panel So in order to get to call settings you should click on the phone icon from the home screen, Slide the notification panel open then tap on the icon that looks like a cog/gear. That should get you into call settings. Can anyone verify this for me?

I just finished a conversation with one of my co-workers who is a long time HTC phone user. His current phone runs Sense UI version 3.6 and while he is making calls with his included headset the screen does not turn off and the power button does not terminate a call. After I explained what was happening with rscarawa's phone he advised that what he should do is press the home button when the screen goes off which will return him to the home screen where he can look up other things while still in the call. The Sense UI does not allow you to shut off the proximity sensor or stop the power button from turning off calls.

Once before I said I'd have to stop trying to help HTC users with their Android problems. Now after having a long talk with an HTC user I have to admit that there is really, really nothing I can do to help you folks. I always thought that Android was Android and what works on one phone with the the same OS would work for them all. Now I know for sure that HTC in all its wisdom has decided to run things their own way.
Don't panic, bobby.


Very simple solution, Ladies and Gentlemen.

Settings (The icon that looks like a Gear in your app drawer, or the gear to the top right of your screen after you pull down the status bar) -> Accessibility -> Uncheck "Power Button Ends Call"

When your phone goes to sleep during a call, you can now use the Power button to bring it back.

Literally just did this. Called my HTC One from my office line, picked up the call with my cell and then hit the power button multiple times to put it to sleep AND to bring it out of sleep without ever losing the call.
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Old May 2nd, 2013, 07:59 PM   #10 (permalink)
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Don't panic, bobby.


Very simple solution, Ladies and Gentlemen.

Settings (The icon that looks like a Gear in your app drawer, or the gear to the top right of your screen after you pull down the status bar) -> Accessibility -> Uncheck "Power Button Ends Call"

When your phone goes to sleep during a call, you can now use the Power button to bring it back.

Literally just did this. Called my HTC One from my office line, picked up the call with my cell and then hit the power button multiple times to put it to sleep AND to bring it out of sleep without ever losing the call.
Yep. That fixed it. What a crazy place to put that setting. I thought ACCESSIBILITY was for people with bad hearing or eyesight. Maybe they should have had this option two places. Seems call settings is a more appropriate place for this type of setting.

Any how, Thanks for the fix, if you want to call it that.
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Old May 3rd, 2013, 03:56 PM   #11 (permalink)
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Originally Posted by rscarawa View Post
Yep. That fixed it. What a crazy place to put that setting. I thought ACCESSIBILITY was for people with bad hearing or eyesight. Maybe they should have had this option two places. Seems call settings is a more appropriate place for this type of setting.

Any how, Thanks for the fix, if you want to call it that.
I found that option in the first 15 minutes of owning the phone. It's kind of a dummy button...just turn it off and forget about it. I'm guessing you wouldn't want a somewhat useless toggle taking up space in a high-traffic options menu.

I'm just glad I could help, if you can call it that.
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Old May 28th, 2013, 05:04 PM   #12 (permalink)
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Default Screen during a phone call

Maybe this was already posted on another thread. But has anyone had an issue with the screen not shutting off when you are on a phone call and the phone is by your cheek?
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Old May 28th, 2013, 05:42 PM   #13 (permalink)
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Damar, let's chat here. :-)

Do you have a photon or are you using the htc one?

If you do have the one, has this issue occurred since day one?

Are you using a screen protector? I what about a case?

Are you rooted?

What carrier are you on?

Soft reset didn't fix it?

Cleaned off the sensor recently?

Do you have a lot of home screens/live wallpaper? Low memory?
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Old May 28th, 2013, 05:53 PM   #14 (permalink)
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Originally Posted by marctronixx View Post
Damar, let's chat here. :-)

Do you have a photon or are you using the htc one?

If you do have the one, has this issue occurred since day one?

Are you using a screen protector? I what about a case?

Are you rooted?

What carrier are you on?

Soft reset didn't fix it?

Cleaned off the sensor recently?

Do you have a lot of home screens/live wallpaper? Low memory?

HTC one, not rooted, screen protector isn't on the sensor, sprint, nope on the soft reset, out the box 3 home screens with no live wallpaper and I have 10 gigs left of memory.
I thought that phones with proximity sensors should automatically put the screen in sleep mode when on a call so that your cheek doesn't accidentally press buttons during a call. As much as I like this phone, I'm surprised that this phone doesn't do that.
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Old May 29th, 2013, 09:06 AM   #15 (permalink)
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HTC one, not rooted, screen protector isn't on the sensor, sprint, nope on the soft reset, out the box 3 home screens with no live wallpaper and I have 10 gigs left of memory.
I thought that phones with proximity sensors should automatically put the screen in sleep mode when on a call so that your cheek doesn't accidentally press buttons during a call. As much as I like this phone, I'm surprised that this phone doesn't do that.
It does do that. Mine does that, anyway.

You might have a defective one? Try making a call to an information line or something (or a number where you know nobody will pick up right away) and then hold your finger over the sensor to see if it goes dim. It should go black almost immediately if it is working properly with stock settings in place.
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Old June 13th, 2013, 10:29 AM   #16 (permalink)
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Default Calling - Do you have this problem

Hi my friends,
While on a long call and when I put the speaker phone "ON' the screen will be dark, is there a way to reverse to Speaker OFF without terminating the call? The only button that can be accessed is the power and that automatically ends the call.
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Old June 13th, 2013, 10:51 AM   #17 (permalink)
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Yes,go to SETTINGS>ACCESSIBILITY>& disable the Power button ends call option.
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Old June 27th, 2013, 02:04 AM   #18 (permalink)
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Default Avoid screen turning on when ending a call

Hi

I've been searching around for an answer, but have come up empty to this puzzle :-)

I mostly use BlueTooth devices during calls on my HTC One (and One S before that), and it really annoys me that the screen turns on, unlocked, when ending a call from the BlueTooth device. Most of the time the phone is in my pocket, so it's rumbling around in there changing settings, calling random contacts and so on.

How do I stop the screen from turning on when ending a call from a BlueTooth device?

Thanks a lot.
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Old July 22nd, 2013, 02:14 PM   #19 (permalink)
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For people having issues with the phone's display staying in sleep after moving it away from your cheek at the end of a call. I may have found the solution. This took me a while to troubleshoot.

There seems to be a problem when What'sApp contacts are synced to the phones address book. Choose not to sync your What'sApp contacts and hopefully this will fix this issue for you. It did for me anyway. I believe it's when you have a contact with a saved number to the phone or sim etc... and also a What'sApp contact number saved to the same person. It must be a bug in the phone's software/app.

I hope this helped you all.

Thanks,
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Old September 4th, 2013, 04:45 PM   #20 (permalink)
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Default proximity sensor concern

Hi
I am new to android, and used to have an iPhone. The main problem I have is the proximity sensor. During a call, the screen comes on and the mute button gets pressed or the speaker button. I went back to the retailer and they swapped it for a brand new handset. Has anyone else encountered this? I am running 4.2.2. The software number is 2.24.401.8
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Old October 10th, 2013, 05:55 AM   #21 (permalink)
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Talking Proximity sensor questions regarding screen during calls

Hi, I have a question, I used to have the SGS4 and you could change how the screen reacted when you were on a call via the sensors, on my HTC One, when I am on the call, the screen goes black, and stays black even if I move it from my face, and I have to use the power key to turn it back on, which is annoying, is there a way that you can set the sensors to behave differently so when I move the phone from my face the screen comes back on? Thanks for your help in advance
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Old October 10th, 2013, 07:14 AM   #22 (permalink)
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Are you sure you don't have a case or some dirt blocking the sensor? My screen comes on fine if I remove the phone from my ear while in a call.
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Old October 10th, 2013, 08:29 AM   #23 (permalink)
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Hi, Thanks for your reply, I have a case, but it doesn't cover the front of the screen at all, it's a slim case, and none of the screen is covered, it just holds the phone in place in the 4 corners. Could you suggest anything else, I have looked through the settings and cannot find anything in there to turn it on or off, there was one with my old SGS4 though? Thanks
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Old October 10th, 2013, 11:37 AM   #24 (permalink)
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No, I'm not aware of a setting to disable the screen turning back on. TBH I can't see what the point would be - screen staying on, ok, but turning off and staying off would seem a weird option to me.

I see this post has been moved to a new thread, so maybe one of the other posts in this thread might help? JoshShep's post (#19) suggests a solution to the same symptoms, though may be a different cause for you.
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Old October 10th, 2013, 01:30 PM   #25 (permalink)
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Quote:
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Hi, I have a question, I used to have the SGS4 and you could change how the screen reacted when you were on a call via the sensors, on my HTC One, when I am on the call, the screen goes black, and stays black even if I move it from my face, and I have to use the power key to turn it back on, which is annoying, is there a way that you can set the sensors to behave differently so when I move the phone from my face the screen comes back on? Thanks for your help in advance

I have noticed the same thing, but it does not happen all the time, I think it's a bug in the phone itself
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Old October 23rd, 2013, 10:43 AM   #26 (permalink)
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Default How to keep HTC1 on while on call.

Sorry if this has already been asked and answered but i cant find it, but how do you or can you keep the HTC1 on while you're on a call. i dont like it when the phone goes into sleep or whatever you call it and i have to hit the power button to get it back on. all i have seen is 1 min and 2 min up to 10 min and auto sleep but is there something else im not seeing. thanks.
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Old October 23rd, 2013, 11:36 AM   #27 (permalink)
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huh. i guess maybe I never noticed. My phone appears to stay on for the duration of my call. I never made any changes to it. The only thing that DOES happen, is the screen turns off when the phone is up to my head, but it comes right back on when I take the phone away from my head. It doesn't actually go to sleep unless I hit the power button. I've used it multiple times for multi-hour conference calls at work. Mine is a Sprint HTC One. Wouldn't think it would be different for other carriers, but maybe it is.

That doesn't preclude there being some option for that, but I don't know what it is, and never set it. This was the default behavior from the first day I got my phone.

I wonder if it is related to what kind of lockscreen behavior you have? I don't use a password or PIN or anything to unlock. I just swipe to unlock. I know that a lot of times, if you sync to some Exchange servers, they can force security policies onto your phone. Several co-workers have that on their various Android phones. Even though they are personal phones, because they connect to the Exchange server, certain security policies are pushed down, one of which requires the use of an actual lock screen with PIN or password.
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Old October 23rd, 2013, 12:12 PM   #28 (permalink)
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Im the same as you i don't use a lock i just swipe to open. like i said i have looked around and i dont see an option. thanks for replying.

Whoever did this i thank you sir.
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Old November 8th, 2013, 01:26 PM   #29 (permalink)
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Default Phone not waking up when away from face (sprint)

I have started having an intermittent problem with my phone screen during and after a call. As it is supposed to do, my phone screen goes black when next to my face. However there are times when I take it away from my face and the screen does not light back up. I try pushing the power button and touching the screen, but it does not work. When I push the power button the screen will flash showing the green bar (call in progress if you leave call screen) on the top and my home screen very briefly, but not long enough that I can actually drag the call screen back up. I do not have a screen protector or case that interferes with or is over the proximity sensor. I keep my phone in power save mode. I have updated to the latest software version. Any help greatly appreciated.
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Old January 4th, 2014, 09:49 PM   #30 (permalink)
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Default Phone Unusable During Call (proximity sensor)

Hey guys, new to the forum and hope somebody can help me out with this issue I've been having for a few months with my HTC One. Not sure if it's Android or Phone specific.

When I'm on a call and pull the phone away from my face to do something, I basically can't use the phone. As soon as I try to do something the screen will go blank. Though it was the proximity sensor, but if you look at the vid below you can see my hands aren't need there when it turns off.

Today for example, I tried to unlock the phone to respond to an SMS when I was on a call... and I just couldn't ever get to it. I made a video of what I'm trying to describe. Hope someone can be of help:

youtube.com/watch?v=5b-k6GZLLhs (I can't post links yet)
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Old January 4th, 2014, 10:02 PM   #31 (permalink)
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Pm me the link and ill post it
You should be able to use the phone while on a call
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Old January 4th, 2014, 10:08 PM   #32 (permalink)
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I think maybe I can post links now on my second post: HTC One Bug - On-Call, Can't Unlock Phone - YouTube
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Old January 4th, 2014, 11:03 PM   #33 (permalink)
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I noticed every time you turned the screen on, your fingers went over the prox' sensor. I take it youve tried doing it differently?
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Old January 4th, 2014, 11:06 PM   #34 (permalink)
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Yes, tried different ways. Even when I press the button from behind it does it. And even when I pull it away from my face but do nothing it will promptly switch off.

Tried resetting the device to factory settings, took off all cases and screen protectors, etc.
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Old January 4th, 2014, 11:17 PM   #35 (permalink)
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Im stumped then bro sorry. Maybe its an HTC thing.
Want me to ask a mod to move this to the HTC One forum?
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Old January 4th, 2014, 11:25 PM   #36 (permalink)
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Wherever is most appropriate and most likely to get an answer. Thanks funkylogik! You're up late for a Scotsman
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Old January 4th, 2014, 11:31 PM   #37 (permalink)
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I know man. 5:30am lol. My sleeping habits are a mess! Gona try n stay awake till tonight to fix it.
Keep an eye on your PMs mate. A mod should send you a link.
Good luck
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Old January 4th, 2014, 11:35 PM   #38 (permalink)
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Originally Posted by funkylogik View Post
Im stumped then bro sorry. Maybe its an HTC thing.
Want me to ask a mod to move this to the HTC One forum?
Took care of it.


Proximity sensor is my first thought too, hut that's very strange

What happens if you hold it up to a light source?
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Old January 4th, 2014, 11:39 PM   #39 (permalink)
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Took care of it.


Proximity sensor is my first thought too, hut that's very strange
Thanks boss. Yes, strange and very annoying.
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Old January 4th, 2014, 11:53 PM   #40 (permalink)
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Thanks boss. Yes, strange and very annoying.
What happens If you repeat what your doing in the video with a flashlight shone on the portion of the phone where the proximity sensor is?

It *should* stay on.

Obviously not a solution to the problem, but it can help diagnose
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Old January 4th, 2014, 11:56 PM   #41 (permalink)
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I've tried that a few times when I was outside in daylight, and also inside under lights - still shuts off.
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Old January 5th, 2014, 04:46 PM   #42 (permalink)
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I've tried that a few times when I was outside in daylight, and also inside under lights - still shuts off.
Download an app called elixir 2. It can show you all of your phones sensors and you can test them from there

Test the proximity sensor and verify its working correctly
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Old May 6th, 2014, 10:03 AM   #43 (permalink)
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Quote:
Originally Posted by Rxpert83 View Post
Proximity sensor is my first thought too,
So what if a phone is in an Otterbox and is BLOCKING the Proximity sensor preventing it from working right ?

My phone's screen goes dark and STAYS dark whenever I have it on Speakerphone. Can't change ANY functions except Volume and ending the call with the Power button. Can NOT get the screen back on to take the phone OFF Speakerphone!

Extremely FRUSTRATING !

I'll Post a separate thread since it's not directly related to the original topic.
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Old May 6th, 2014, 12:12 PM   #44 (permalink)
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no need to start a thread on that.

if you remove the case form the phone, does the phone act properly? if it does, then you know its the case.
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Old May 10th, 2014, 02:00 PM   #45 (permalink)
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A simple test with an app like Android sensor box will help you to isolate the issue further. Simply run the app and use the proximity sensor test and it wil let you know if it is working properly.
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Old June 8th, 2014, 06:24 AM   #46 (permalink)
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Hi I am having trouble with the phone randomly going to speaker phone when I am in a call and nearly deafening me. also it has gone into mute when I am making a call. I know it has to be the sensor that is allowing the icons to be active and I normally hold the phone to my cheek . any advice to stop this or can I turn off the mute speaker buttons or make the sensor stay on... Thank you..
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Old June 8th, 2014, 07:28 AM   #47 (permalink)
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Hi and welcome to the forums!

Normally the screen goes off when you hold the phone near your head during calls:

With the phone dialler open:

menu button
call settings
tick "Auto screen off during calls"

(Dont have your phone but it will be similar I think)

Roger
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