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Old May 2nd, 2013, 08:05 PM   #1 (permalink)
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Default Mobile data/connectivity issues

Hello i just bought htc one today,(excellent phone)and i have a problem with my Mobile data.i cant connect,it says "disconnected because service is unavailable".I really need some help here i cant work :/ thanks a lot.

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Old May 2nd, 2013, 09:21 PM   #2 (permalink)
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did you do a PRL and profile update?

if you did not,, go to settings and "system updates" and do a PRL and profile.

also, have you called sprint? its possible your account is not set up.

if all of that has been done,

give them your zip code and see if there is an outage in your area. could be LTE upgrading going on and mobile service could be TEMPORARILY interrupted.

this is an easy fix so no worries....
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Old May 2nd, 2013, 11:33 PM   #3 (permalink)
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If you did a port in of an existing number, the issue you described would easily be caused by the port not being done. Or the data portion of your phone didn't configure correctly. I'd recommend reaching out to Sprint Tech Support to have them take a few cracks at what's up with your phone. Also, be sure to call from a phone that isn't your HTC One. =)
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Old October 4th, 2013, 10:32 PM   #4 (permalink)
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Default Mobile data randomly turns off and on.

Anyone having issues w/ the mobile data turning itself off and on again? It happens like 10 - 15 times a day. Drives me crazy. There will be no 3G or 4G symbol, i go to the setting and i see the data has turned off and its turning itself back on. I called HTC support but nothing is really helping.. They are sending me a new tray for the sim card thinking sim card is disconnecting briefly causing it. This is a Sprint phone, it could be.. something with that as I notice usually when its fighting for a 4G signal. I'm in Tampa and LTE is spotty here. I also get a NO SIM CARD error from time to time.. Never at the same time the mobile data is turning itself off and on though.
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Old October 6th, 2013, 01:32 AM   #5 (permalink)
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Default MetroPCS, Data but no mms

Hello,

I just flashed my HTC one to metro and at first I did not have data or mms but when I entered a APN I found browsing around or turned on my data but still no mms. If anyone knows how to fix this that would be great, ether a APN fix or something else.

Thank you
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Old November 3rd, 2013, 01:33 AM   #6 (permalink)
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Default HTC One Mobile data connectivity

hello

upgraded to Android 4.3 and HTC Sense 5.5 but losing data connectivity after few minutes of surfing. this issue started 2 days prior to upgrading.

please advise.

regards,
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Old November 12th, 2013, 02:49 PM   #7 (permalink)
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Default HTC One mobile data disconnected

So I bought an unlocked htc one and connected it to metropcs, i can make calls and send messages without problems, however it says my mobile data is disconnected even though i get the 4g lte logo on top of the screen, i can only use the internet on my phone when im connected to a wifi network, any tips on how i can fix this?
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HTC One
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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