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Old May 3rd, 2013, 01:34 PM   #1 (permalink)
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Default Phone in reboot loop

hey guys, i need help here. please someone.
i have brand new One. have just used it once with a sim. and turned off for two days. today when i checked it. its just bootlooping. just reached till the HTC logo and turns off again and same cycle.
i kept pressing the volume down key, i think it enters some mode but just shuts down again in 2secs and loops again.
i am so frustated. what to do guys.
please advice.

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Old May 3rd, 2013, 02:25 PM   #2 (permalink)
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Is it charged?
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Old May 3rd, 2013, 03:19 PM   #3 (permalink)
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Please take the phone into your local repair center and have them check it.

Agree above, is the phone charged?
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Old May 4th, 2013, 03:23 AM   #4 (permalink)
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it kept on bootlooping the whole night. now its stopped doing that. when i connect it to charger, after sometime it gets very warm and starts bootlooping again. now its not even turning on till the htc logo when the charger is not connected.
so frustated, as i bought it brand new and sealed off ebay. didnt even start using it.
warranty is for 1yr rite. would it be a problem when i contact HTC service, since i dont have the bill and stuff.
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Old May 4th, 2013, 04:20 AM   #5 (permalink)
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if you purchased form a legitimate htc seller, just contact htc for warranty service or contact the ebay seller to see if there is a warranty grace period from them.

the phone has been released in less than a year so you should not need a bill of sale, but its best to contact HTC and have them officially tell you.

if you purchased off ebay, you have a transaction for that online in your ebay account.
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Old May 4th, 2013, 01:46 PM   #6 (permalink)
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Quote:
Originally Posted by marctronixx View Post
if you purchased form a legitimate htc seller, just contact htc for warranty service or contact the ebay seller to see if there is a warranty grace period from them.

the phone has been released in less than a year so you should not need a bill of sale, but its best to contact HTC and have them officially tell you.

if you purchased off ebay, you have a transaction for that online in your ebay account.
what is warranty grace period?
i contacted the ebay seller. but he says he wont refund and that its my responsilibity now, to do whatever is needed.
since this model is clearly less than an yr old, HTC would repair or replace it without any original bill, i hope.
but how could this be. can it be mostly a hardware issue? coz i tried a sim in that, to check whether its unlocked. matter of 45mts. no problems during that period. but when i turned it on again, the second time, after 2 days, the two soft capacitative keys were in a state of blinking while i was opening the box.
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Old May 4th, 2013, 01:56 PM   #7 (permalink)
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if the ebay sellers policy does not give you a replacement or money back, then your only recourse is to contact htc. no one can speak about what htc will do.

the transaction you did with the ebay seller sounds suspicious, but if he or she stated that in their rules, then the burden falls on you.

bottom line, contact htc. the is the best course of action from what i gather after reading your messages here.
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Old May 6th, 2013, 07:08 AM   #8 (permalink)
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Have you tried a hard reset?

With the phone off, press and hold the Volume Down" button & switch on.
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Old May 6th, 2013, 11:15 AM   #9 (permalink)
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Did you pay via Paypal?....raise a dispute with them if you did, goods not fit for use.
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Old May 6th, 2013, 12:46 PM   #10 (permalink)
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If the seller had specific terms in that the phone is sold as is, there is nothing the buyer can do.
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Old May 6th, 2013, 01:04 PM   #11 (permalink)
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Is he/she a private seller or a business seller?........if he/she is a business seller then they are bound by distance selling Regs, and should refund or replace......you would be better looking on Ebay forums for advice, but raise a Paypal or Ebay dispute regarding the item in the first instance.

EDIT:

Any update on your issue?
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Old September 6th, 2013, 06:00 PM   #12 (permalink)
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Default [Resolved]Rebooting & losing settings/data

Hey everyone,

I have had my HTC One less than 24 hours and am already having a pretty frustrating problem. My phone is randomly restarting itself and when it cuts back on I have lost all the following:

- setting / preference changes (most of them)
- pictures / videos (all)
- text message / call history (back to a certain point)
- downloaded apps / updates (some of them)

I love the phone and want to get this sorted out but it has been very aggravating already. Any ideas what may be causing this, or how to fix it?

I have tried doing the factory reset, but it does not clear everything like I have read it should. It leaves all my downloaded apps, settings, etc... It does clear some recent items, but not back to factory.

I am on Verizon if that matters.

Thanks everyone.
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Old September 6th, 2013, 06:16 PM   #13 (permalink)
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just take the phone back to the store, show it to the tech and get a replacement. you should be well within your 14 days since verizon just started selling this phone not too long ago.

i assume you are not rooted
i assume you did a full factory reset and not just a soft reset

if you have NO APPS on the phone that you installed and the phone keeps mis-behaving, it seems to be a phone defect.


if it keeps acting up EVEN after a factory reset, there could be something internally wrong with it, and unfortunately there could be a million things causing the issue.

having someone locally can offer you better help than over the internet.
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Old September 6th, 2013, 06:22 PM   #14 (permalink)
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Yes, I followed the directions for a hard reset from the HTC support site (https://support.htc.com/en-uk/005-HTC_One/0A0/030/010). It is more like it reset it back to a certain point last evening, but not all the way to factory settings.

I was hoping to avoid the store, but I am starting to come to the same conclusion that I probably just need to start from scratch again with a new phone.

Thank you for the quick response.
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Old September 6th, 2013, 07:13 PM   #15 (permalink)
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If the phone can't perform a full factory reset, it's quite possibly defective.
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