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Old May 3rd, 2013, 01:34 PM   #1 (permalink)
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Default Phone in reboot loop

hey guys, i need help here. please someone.
i have brand new One. have just used it once with a sim. and turned off for two days. today when i checked it. its just bootlooping. just reached till the HTC logo and turns off again and same cycle.
i kept pressing the volume down key, i think it enters some mode but just shuts down again in 2secs and loops again.
i am so frustated. what to do guys.
please advice.

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Old May 3rd, 2013, 02:25 PM   #2 (permalink)
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Is it charged?
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Old May 3rd, 2013, 03:19 PM   #3 (permalink)
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Please take the phone into your local repair center and have them check it.

Agree above, is the phone charged?
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Old May 4th, 2013, 03:23 AM   #4 (permalink)
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it kept on bootlooping the whole night. now its stopped doing that. when i connect it to charger, after sometime it gets very warm and starts bootlooping again. now its not even turning on till the htc logo when the charger is not connected.
so frustated, as i bought it brand new and sealed off ebay. didnt even start using it.
warranty is for 1yr rite. would it be a problem when i contact HTC service, since i dont have the bill and stuff.
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Old May 4th, 2013, 04:20 AM   #5 (permalink)
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if you purchased form a legitimate htc seller, just contact htc for warranty service or contact the ebay seller to see if there is a warranty grace period from them.

the phone has been released in less than a year so you should not need a bill of sale, but its best to contact HTC and have them officially tell you.

if you purchased off ebay, you have a transaction for that online in your ebay account.
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Old May 4th, 2013, 01:46 PM   #6 (permalink)
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Quote:
Originally Posted by marctronixx View Post
if you purchased form a legitimate htc seller, just contact htc for warranty service or contact the ebay seller to see if there is a warranty grace period from them.

the phone has been released in less than a year so you should not need a bill of sale, but its best to contact HTC and have them officially tell you.

if you purchased off ebay, you have a transaction for that online in your ebay account.
what is warranty grace period?
i contacted the ebay seller. but he says he wont refund and that its my responsilibity now, to do whatever is needed.
since this model is clearly less than an yr old, HTC would repair or replace it without any original bill, i hope.
but how could this be. can it be mostly a hardware issue? coz i tried a sim in that, to check whether its unlocked. matter of 45mts. no problems during that period. but when i turned it on again, the second time, after 2 days, the two soft capacitative keys were in a state of blinking while i was opening the box.
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Old May 4th, 2013, 01:56 PM   #7 (permalink)
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if the ebay sellers policy does not give you a replacement or money back, then your only recourse is to contact htc. no one can speak about what htc will do.

the transaction you did with the ebay seller sounds suspicious, but if he or she stated that in their rules, then the burden falls on you.

bottom line, contact htc. the is the best course of action from what i gather after reading your messages here.
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Old May 6th, 2013, 07:08 AM   #8 (permalink)
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Have you tried a hard reset?

With the phone off, press and hold the Volume Down" button & switch on.
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Old May 6th, 2013, 11:15 AM   #9 (permalink)
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Did you pay via Paypal?....raise a dispute with them if you did, goods not fit for use.
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Old May 6th, 2013, 12:46 PM   #10 (permalink)
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If the seller had specific terms in that the phone is sold as is, there is nothing the buyer can do.
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Old May 6th, 2013, 01:04 PM   #11 (permalink)
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Is he/she a private seller or a business seller?........if he/she is a business seller then they are bound by distance selling Regs, and should refund or replace......you would be better looking on Ebay forums for advice, but raise a Paypal or Ebay dispute regarding the item in the first instance.

EDIT:

Any update on your issue?
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Old September 6th, 2013, 06:00 PM   #12 (permalink)
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Default [Resolved]Rebooting & losing settings/data

Hey everyone,

I have had my HTC One less than 24 hours and am already having a pretty frustrating problem. My phone is randomly restarting itself and when it cuts back on I have lost all the following:

- setting / preference changes (most of them)
- pictures / videos (all)
- text message / call history (back to a certain point)
- downloaded apps / updates (some of them)

I love the phone and want to get this sorted out but it has been very aggravating already. Any ideas what may be causing this, or how to fix it?

I have tried doing the factory reset, but it does not clear everything like I have read it should. It leaves all my downloaded apps, settings, etc... It does clear some recent items, but not back to factory.

I am on Verizon if that matters.

Thanks everyone.
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Old September 6th, 2013, 06:16 PM   #13 (permalink)
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just take the phone back to the store, show it to the tech and get a replacement. you should be well within your 14 days since verizon just started selling this phone not too long ago.

i assume you are not rooted
i assume you did a full factory reset and not just a soft reset

if you have NO APPS on the phone that you installed and the phone keeps mis-behaving, it seems to be a phone defect.


if it keeps acting up EVEN after a factory reset, there could be something internally wrong with it, and unfortunately there could be a million things causing the issue.

having someone locally can offer you better help than over the internet.
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Old September 6th, 2013, 06:22 PM   #14 (permalink)
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Yes, I followed the directions for a hard reset from the HTC support site (https://support.htc.com/en-uk/005-HTC_One/0A0/030/010). It is more like it reset it back to a certain point last evening, but not all the way to factory settings.

I was hoping to avoid the store, but I am starting to come to the same conclusion that I probably just need to start from scratch again with a new phone.

Thank you for the quick response.
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Old September 6th, 2013, 07:13 PM   #15 (permalink)
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If the phone can't perform a full factory reset, it's quite possibly defective.
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Old April 24th, 2014, 08:51 PM   #16 (permalink)
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Default htc one is stuck on the hard reset menu

On my phone the down volume and the power button works, until I'm in the hard reset menu the volume down and the power buttons don't work. Also the I can use the power button to turn on and off the phone but when I turn it on the reboot menu
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Old May 16th, 2014, 02:44 AM   #17 (permalink)
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Default Keeps Restarting

I turned my HTC One M7 phone off for the the device uptake thing, but instead of manually turning it back on, it turned on by itself. It says I'm connected to WiFi, but the blue WiFi calling icon at the top doesn't show. In the settings, it says it is trying to enable. After about 45 seconds, the phone's screen turns back, and 2 seconds later, the phone turns back on normally. This process is repeating itself over and over again. The phone is not rooted or has any custom software. I'm on android 4.3, and I did a soft boot, but that did not help either. Any help is appreciated. Thanks.
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Old May 16th, 2014, 02:51 AM   #18 (permalink)
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very difficult to tell over the internet.

press the vol up plus power button until the phone restarts on its own. keep wifi turned off for this.

if you have a case and/or screen protector on, they could be causing an issue.

has the phone been dropped?

is fastboot ticked? if it is, disable.

if you installed or uninstalled an app prior to this, try and remove those recently added apps one by one and test to see if the phone returns to normal.

if the phone does not behave, you may have to do a factory reset.
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Old May 16th, 2014, 03:00 AM   #19 (permalink)
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I already help volume up and power button for the soft boot. I already tried that. Fast boot is not ticked. I uninstalled the apps I've downloaded from the past month. I have a plastic transparent case that I just took off. I just tried the soft boot with wifi turned off, but it didn't work.
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Old May 16th, 2014, 03:08 AM   #20 (permalink)
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again its difficult to diagnose over the internet.

a factory reset is almost guaranteed to fix the issue but you are aware of the CONs (setting up you phone) of factory resetting. choice is yours. it could be any number of issues causing your dilemma.

you can also go to your carrier and have them smoke it over.
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Old May 16th, 2014, 10:34 AM   #21 (permalink)
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I tried the factory reset twice along with multiple "wipe cache partition"s and the problem persists. I went ahead and ordered a new phone.
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Old May 18th, 2014, 02:25 AM   #22 (permalink)
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Default com.htc.htcdialer is not responding (phone in reboot loop)

I've had my phone since January of this year. It was working fine until last night when I got this message "Sorry! com.htc.htcdialer is not responding."
A few minutes after this it rebooted itself and started doing this over and over. I turned it off and left it like that all night. This morning I turned it on and it was still doing that. After trying to fix it for a couple of hours I decided to factory reset it. That was a nightmare. it wouldn't let me go through the setup process, before I could finish it it would reboot itself. that happened 4 times. After that I gave up and just skipped the whole process so that I could at least use the phone again. Now my phone is completely stripped of all my info, apps, etc and, of course, it's still doing it! The phone is useless because it keeps rebooting itself over and over after a few minutes. What can I do? How can I fix this?
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Old May 18th, 2014, 07:47 AM   #23 (permalink)
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Welcome to our forums Ana1990. In order to better help you we need a little bit of additional information. Are you locked or unlocked? S-on or s-off? Are you using a custom ROM? If you are, what ROM? Did you flash a custom kernel?

Please get back to us in this and we will help you as best as we can!
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Old May 18th, 2014, 08:00 AM   #24 (permalink)
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Quote:
Originally Posted by SolApathy View Post
Welcome to our forums Ana1990. In order to better help you we need a little bit of additional information. Are you locked or unlocked? S-on or s-off? Are you using a custom ROM? If you are, what ROM? Did you flash a custom kernel?

Please get back to us in this and we will help you as best as we can!
Hi!
Thanks so much for your answer! My phone is locked and s-on, and I do not have a custom ROM or flashed a custom kernel.
Again, thanks so much! This is driving me crazy
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Old June 29th, 2014, 05:20 AM   #25 (permalink)
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Sad bootloop fix w/o F.reset?

Hi all,
This is my first post.
I searched the other topics and didn't find my exact situation:

My STOCK M7 has gone into a boot loop for the 2nd time. The first time I sent it to a repair centre and they merely wiped and re-applied the build.
I lost my data..

This time it happened as I was using the phone: was laggy, then eventually the screen went blank. Went into bootloop when I restarted it.

What I am hoping for is a way to restore my phone so that I can get the data off of it, and then I will factory restore it.

Is there a way to get access to my data at this stage?

Things I have tried:
Stock restore = Completed successfully, but no change
Stock cache clearing = completed successfully, but no change
(phone still boot loots)

Thanks guys,

DHD
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Old June 29th, 2014, 09:52 AM   #26 (permalink)
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Quote:
Originally Posted by DarkHorseDre View Post




Sorry but no, The stock recovery has very limited ability's. This is the number one reason I unlock / install custom recovery / root and backup my phone's.

People think rooting and custom recovery is not for them until they find out the limitations of the stock recovery's the company's provide and end up loosing everything again and again.
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Old June 29th, 2014, 01:25 PM   #27 (permalink)
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ok thanks clsa.

I've been trying to avoid doing anything custom to my phone - would "unlocking" be detectable and invalidate my warranty?

I'd do it if its a quick process, else I'm thinking there are more reliable phones out there and will make the switch.. What do you think?
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Old June 29th, 2014, 03:16 PM   #28 (permalink)
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Originally Posted by DarkHorseDre View Post




it's too late now... it seems you have a defective device, no use in unlocking it now return it.

I'm very happy with the way HTC has handled the M7 and M8 .. I have gotten 5 system updates in 16 months. To be honest the only other phone i would consider for full time use and rooting and roms would be the Nexus 5. If your happy with a stock out of the box phone that's good and stable maybe look into the LG G2 / G3 of maybe a Sony Xperia Z2
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Old June 30th, 2014, 04:12 PM   #29 (permalink)
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Thanks again CLSA.

I was asking about once the phone is reset (it reset back to factory and worked well for a few months): If I follow your advice and "unlock / install custom recovery", will that be detectable by HTC and would it invalidate the warranty? I was trying to keep the phone stock.

if it is defective then I will send it back - but I imagine that will be a saga as these sellers are told to send to htc for "repair" (hardware reset).

As for phones I think I will go for a stock android phone like the ones you mention or the moto g, I just need to research the hardware as I cant deny the HTC is great in that regard.
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Old July 14th, 2014, 12:56 AM   #30 (permalink)
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So even though I already have a different phone, I wanted to see if there was anything that can be done to fix my One M7 before I ship it back. Day one got the phone. Charged it, went to activate it. It got stuck after 15 minutes. Turned phone off. Started it back up to do the activation again. Same thing happened only out was stuck for 20 minutes. So I went into the boot menu and did an fdr. When the phone powered back on it went into a boot loop of the first HTC white screen, then shuts off and repeats. No button combination works to even get the phone turned off. Verizon couldn't fix it, HTC couldn't fix it. So instead I got sent an LG G2 because they won't have the One M7 back in until the end of the month and my DNA is having the SIM card issues even with a new sin card and SIM card tray. I'm in love with the One. And I never even got it started up past activation. Any help at all with this?
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Old July 14th, 2014, 12:55 PM   #31 (permalink)
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If it's having problems brand new, right out of the box I wouldn't even bother with it. But if you really want to, go straight to flashing an RUU. Perhaps something got corrupted in the initial installation. If after flashing an RUU you're still experiencing issues, then it's quite possibly a hardware issue and you'd need to send it back anyway.
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Old July 21st, 2014, 08:08 AM   #32 (permalink)
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Quote:
Originally Posted by clsA View Post




One thing that hasn't been mentioned is options for data recovery once the phone has been factory hardware reset.

Has anyone had any experience recovering files after said event?
(I'm thinking of the scenario of connecting phone to PC, running recovery software to read the phone memory. Don't know why I didn't try that when the phone came back the first time..)
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Old July 22nd, 2014, 02:46 AM   #33 (permalink)
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Well since the is no way to have a working HTC One M7 it's in the box and about to be shipped out tomorrow. Really sad to do it.
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Old September 1st, 2014, 08:51 AM   #34 (permalink)
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Footmouth Stuck on HTC Screen after attempting an update

Hi there, I was in the middle of doing an update on htc and battery died whilst it was updating. I have tried the bootloader for RECOVERY and FACTORY RESET but both options just reload HTC White screen and get stuck in the loop. I think its deleted the old OS from phone and now stuck in limbo.

I have also selected the RECOVERY option and pressed the Volume up + Power and wiped both cache and data/recovery.

What do I do to get me back on track. This phone currently has fastboo disabled and is not rooted or modified in any way ?

Thanks
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HTC One
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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