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Old March 30th, 2013, 05:33 AM   #1 (permalink)
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Angry Hissing when talking on the phone

I have my new HTC1 and its a beautiful thing to behold BUT there is an awful hissing when talking on the phone. Has anyone else experienced this? It is reported on other handsets in the One range from HTC. I'm on contract on Three and wonder if I should take back for a replacement?

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Old March 30th, 2013, 05:47 AM   #2 (permalink)
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I'd start w/a call to your carrier first.Could be a network issue.If possible,call them up from a landline,or,another cell phone,it'll make it easier for them to troubleshoot w/the handset freed up.
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Old March 30th, 2013, 06:06 AM   #3 (permalink)
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I have my new HTC1 and its a beautiful thing to behold BUT there is an awful hissing when talking on the phone. Has anyone else experienced this? It is reported on other handsets in the One range from HTC. I'm on contract on Three and wonder if I should take back for a replacement?
Take it back and try out another one in the store, maybe a demo model and see if the same hissing exists. In this day and ago the number 1 thing a smart phone should do is at least make very good & clear phone calls. This whole nonsense with varied phones just not being able to perform the task they are meant to do first and foremost is ridiculous.

My advice is take it back and try to see if the issue duplicates on the demo, if it doesn't then ask for an exchange, if it does...well them thats something you have to ask yourself if your willing to deal with.

Good luck
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Old May 4th, 2013, 01:28 PM   #4 (permalink)
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Default Call quality concerns

For those of you who followed the call quality issue I am having with my new One, I went back to the Sprint store today to discuss with them. It is kinda funny how they are your best friend before you buy a phone, but you get a "why are you bothering me" kind of attitude after you buy the phone. Anyway, the store manager also has a new One that the store got as some kind of promo or something. We did some tests and at first he was like "I don't hear the problem" - even though it was obvious. Finally he agreed that he kinds sorta hears the problem. Interestingly, his phone did it too! His comment was that he never noticed it. I can hardly imagine this. In a quiet room, when talking with someone, it is like talking to them on a walkie-talkie. So now it comes down to this. Is this an HTC ONE issue or could it be related to Sprint and the customizations done to make it a Sprint phone. Unfortunately, I don't know anyone on AT&T that has a One who can check this. The other way to go is try a Galaxy S4 on Sprint and see if the same issues are present on a completely different brand of phone. Again, unfortunately, I don't know of anyone who has the S4 either.

Any input would ge greatly appreciated. I only have 4 days left before I am stuck with the phone/new carrier. The closer I get to that end date, the more pressure I will feel to do something rash like port back to AT&T and go back to my old flip phone.
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Old May 4th, 2013, 01:39 PM   #5 (permalink)
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I have intermittent call quality issues also,both with & without BLUETOOTH in use.

Audio w/media is fine, so,without anything else to go on,I'm guessing an update from HTC will address these issues.

Not to make excuses,but, bugs in early models of anything are almost inevitable & I'm optimistic it'll be addressed soon.

An HTC Customer Care agent experienced it 1st hand when I was on the phone via B/T last night & in so many words, told me an update was imminent before I could even broach the subject.
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Old May 4th, 2013, 02:10 PM   #6 (permalink)
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I have intermittent call quality issues also,both with & without BLUETOOTH in use.

Audio w/media is fine, so,without anything else to go on,I'm guessing an update from HTC will address these issues.

Not to make excuses,but, bugs in early models of anything are almost inevitable & I'm optimistic it'll be addressed soon.

An HTC Customer Care agent experienced it 1st hand when I was on the phone via B/T last night & in so many words, told me an update was imminent before I could even broach the subject.
Thanks for the response, Kolio. That was my next thought - to contact HTC, but getting to an experienced agent is tough at best. If there was a different department to talk to, I can see going down that path.

As for the details, I should have directed readers to the prior string in the "Reviews from actual users" thread. The problem is not related to bluetooth. It is a call quality problem for both speaker phone and for the "on ear" calls. I get a "white noise" kinda like a walkie talkie that is in the background while a person is talking to me. As soon as the person stops talking, the sound disappears. As soon as the person starts talking again, the background noise (also could be charactorized as a hissing sound) starts up again. It is much more pronounced on the speaker phone. But again, I am unsure if this could be a carrier (Sprint) issue. I ported over from AT&T to get the better plan rates and unlimited with Sprint, but now I am beginning to wonder if this is related to Sprint. I have no measure for this having come from AT&T. I did not have this issue on my old phone on AT&T, but that does not mean much. If there were lots of these phones out there, I could get a good cross comparison between call quality on the One with Sprint and call quality with AT&T, but I don't know anyone else around here that has a One - on either carrier.
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Old May 4th, 2013, 02:15 PM   #7 (permalink)
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I have sprint and have not had any call issues. Sorry to hear you are though
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Old May 4th, 2013, 02:41 PM   #8 (permalink)
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I have at&t and my ONE is rock solid in the call/phone dept. Calls are loud and crystal clear...Speaker phone works very well also.

I would deff port back to at&t though...I hated Sprint when I was with them and had the HTC EVO, they're support IMO was down right terrible next to the service also being very spotty here in NYC.
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Old May 4th, 2013, 02:47 PM   #9 (permalink)
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T-MOBILE here. My speakerphone calls & normal calls are OK, w/an occasional rattling/metallic sound on normal calls, as if a speaker is damaged. But, that's not the case, as audio w/media is fine.

BLUETOOTH however, is a different story, definitely something going on there, as callers on the other end make quick note of the problem. (Used 2 different B/T's, same results).

Possibly a network issue as well,I'll go that route next & contact T-MOBILE to see if others are experiencing issues in my area &/or if it's an HTC ONE/T-MOBILE specific (known?) issue.

FWIW,my phone is less than 3 weeks old,manufactured on 4/16/2013.That lends to me theorizing the issue is software &/or network issues & not a hardware defect/manufacturing problem, as most, if any issues of that nature were probably addressed beforehand.
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Old May 4th, 2013, 03:53 PM   #10 (permalink)
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I don't want to be another one to jump in and imply that there isn't a problem when you say your having one...

I have not had any issues myself.
The call quality on the One over the N4 is night and day.
My wife even made that observation without me mentioning it.
However, I have used all the carriers.. and audio quality is subjective... here is my take on them...

I think one thing that people fail to take into account is the codecs that get used and on the air interface.
T-Mobile has the hd voice thing going on with AMR-WB. (only on HSPA)
Having used the T-Mobile HD voice I can say that it's quite good.
IIRC, the One on T-Mobile also supports it.

AT&T has started to change codecs in some markets already from what I have read to AMR-FR and the difference there is noticeable.

Now... My experience on Sprint and Verizon which I believe are still using SVC on their networks is that it is subpar.
It works but I have never liked talking to anyone on a Verizon or Sprint device because it just sounds bad to me.

Again, call quality is subjective... it's just my take that the CDMA networks use a codec that sounds bad to me.
This may be what you are experiencing.

If you like the device, go to an AT&T store and see if you can get some test calls and get a One from them.
If you find the same issues then perhaps you can hear something that most people cannot or does not bother them as much.

This is one of those techie things that interests me so I would be curious to know what you end up doing or find out.
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Old May 4th, 2013, 04:57 PM   #11 (permalink)
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with my TMO service and One its crystal clear. People remark how clear I sound as well. Havent noticed anything with BT yet but then haven't um listened for it either.
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Old May 4th, 2013, 05:30 PM   #12 (permalink)
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I have sprint and have not had any call issues. Sorry to hear you are though
I wonder if the towers in Hawaii are different/better. But Abird, please do listen closely while on a call (speaker phone). Listen for a background/hissing nosie at any point that the other person is talking. It goes away as soon as the person stops talking. Let me know what you find out. I mention that because the only other Sprint user that has the One (the Sprint store manager) had the same problem on his phone, but his response was "well, that noise doesn't bother me." At least he admitted he heard it.

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I have at&t and my ONE is rock solid in the call/phone dept. Calls are loud and crystal clear...Speaker phone works very well also.

I would deff port back to at&t though...I hated Sprint when I was with them and had the HTC EVO, they're support IMO was down right terrible next to the service also being very spotty here in NYC.
Crap!! It's too bad you are on the opposite side of the country. I would like to get together and try each others phones. I guess I should be more detailed on the issue, now that I see some responses. The person on the other end of the line is fairly clear. However, the background walkie talkie type noise is screwing the overall call quality up.
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Old May 4th, 2013, 07:47 PM   #13 (permalink)
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I wonder if the towers in Hawaii are different/better. But Abird, please do listen closely while on a call (speaker phone). Listen for a background/hissing nosie at any point that the other person is talking. It goes away as soon as the person stops talking. Let me know what you find out. I mention that because the only other Sprint user that has the One (the Sprint store manager) had the same problem on his phone, but his response was "well, that noise doesn't bother me." At least he admitted he heard it.
I highly doubt the towers here are better, I've contacted sprint twice about the towers and they were no help lol
But I just was on the phone with my dad and I didn't hear the hissing it sounded normal the same if not a bit better from my previous phone. But I will listen more carefully my next call.
Can you post an audio clip of what it sounds like?
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Old May 4th, 2013, 10:11 PM   #14 (permalink)
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For those of you who followed the call quality issue I am having with my new One, I went back to the Sprint store today to discuss with them. Anyway, the store manager also has a new One that the store got as some kind of promo or something. We did some tests and In a quiet room, when talking with someone, it is like talking to them on a walkie-talkie. So now it comes down to this. Is this an HTC ONE issue or could it be related to Sprint and the customizations done to make it a Sprint phone. Unfortunately, I don't know anyone on AT&T that has a One who can check this.

Any input would be greatly appreciated. I only have 4 days left before I am stuck with the phone/new carrier. The closer I get to that end date, the more pressure I will feel to do something rash like port back to AT&T and go back to my old flip phone.
I performed the HTC Function Test v4.01.04g (DIALER > *#*#3424#*#*)
FWIW,when it came to the audio record & playback,listening to playback through the top speaker,I could hear the hissing quite clearly.Not sure if this is the same as to what you're hearing,but,when the test is repeated & using a wired headset,the hissing/white noise disappears.

BTW,everything else checked out OK on my handset.

If you want to perform the system-wide 100% diagnostic test,have a wired headset, B/T headset & a flat surface available.

Not sure if the hissing on playback directly relates to what you hear on a phone call;any input from others more schooled on the subject is definitely welcome.
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Old May 5th, 2013, 01:08 AM   #15 (permalink)
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Thanks Loyal. This was good advice. I called around and found an AT&T store that has a functioning ONE in the store. I am going to head over there tomorrow.

---






Thanks Kolio. Do you type everything in between the () marks or just everything after Dailer >
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Old May 5th, 2013, 02:49 AM   #16 (permalink)
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Default Diagnostic Test

Just the BOLD characters:Go to DIALER & then enter *#*#3424#*#*

Or, d/l the app HIDDEN MENUS by Craig Newell from the GOOGLE PLAY STORE.
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Old May 5th, 2013, 08:46 AM   #17 (permalink)
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I performed the HTC Function Test v4.01.04g (DIALER > *#*#3424#*#*)
FWIW,when it came to the audio record & playback,listening to playback through the top speaker,I could hear the hissing quite clearly.Not sure if this is the same as to what you're hearing,but,when the test is repeated & using a wired headset,the hissing/white noise disappears.

BTW,everything else checked out OK on my handset.

If you want to perform the system-wide 100% diagnostic test,have a wired headset, B/T headset & a flat surface available.

Not sure if the hissing on playback directly relates to what you hear on a phone call;any input from others more schooled on the subject is definitely welcome.
I ran the audio portion of the test you mentioned above. Yes, when it came to the record/playback and it was playing back my recording, that is the white noise/hissing sound I have been talking about. My problem is that I hear this sound every time a person is talking to me in a call.

At least we now have something others can definitatively test and listen for. I would be interested in seeing what others have to report after running the audio test and then listen for this sound during a call with someone.

Thanks for the test info, Kolio
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Old May 5th, 2013, 07:14 PM   #18 (permalink)
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I just tried it I didn't hear anything funky
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Old May 6th, 2013, 08:45 PM   #19 (permalink)
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I ran the audio portion of the test you mentioned above. Yes, when it came to the record/playback and it was playing back my recording, that is the white noise/hissing sound I have been talking about. My problem is that I hear this sound every time a person is talking to me in a call.

At least we now have something others can definitatively test and listen for. I would be interested in seeing what others have to report after running the audio test and then listen for this sound during a call with someone.

Thanks for the test info, Kolio

@ TOOLWARRIOR :

Just to let you know,your Call Quality Concerns aren't an isolated incident:

HTC One Problems: Bugs users complain about most (and solutions) | Digital Trends


As the international models have already received an update,I'm guessing something is in the works from HTC.
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Old May 6th, 2013, 10:16 PM   #20 (permalink)
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I registered just to report that I'm having the same issue!!

My new HTC One from T-Mobile when paired with my cars bluetooth, the call quality is really bad. It would cut in and out and its hard to understand the person at the other end. My old cheapo motorola phone is way better and has really crystal clear bluetooth audio.

For a phone this expensive, didn't HTC even test it???
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Old May 6th, 2013, 11:29 PM   #21 (permalink)
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I am having the same issue with calls, as well as an intermittent problem with my media volume control. Sometimes it says that it is muted by showing an x symbol over the speaker symbol, but just for the media. The odd part is that the volume bar for my media will say that it is turned all the way up. When I try to turn it up using the volume rocker on the side, it won't let me, it stays in one place. I called tmobile and asked them if this was a common problem, and before finishing telling them what is going on, they just told me to bring it in, and exchange it for a new One. I am not sure that I am going to waste my time now that it seems like it is a software problem and not a hardware problem. Any thoughts?
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Old May 7th, 2013, 03:12 AM   #22 (permalink)
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@ TOOLWARRIOR :

Just to let you know,your Call Quality Concerns aren't an isolated incident:

HTC One Problems: Bugs users complain about most (and solutions) | Digital Trends


As the international models have already received an update,I'm guessing something is in the works from HTC.
Thanks Kolio. Seems it was a good idea to keep this thread alive. Apparently this problem is a lot more widespread than just me. It's a long thread, but worth the read. Very interesting, indeed.

http://forum.xda-developers.com/showthread.php?t=2215718

Worse yet, one guy said HTC has acknowleged the issue (but would not provide a source), another guy said HTC stated that the issue was unconfirmed. There seems to be two catagories to the problem. Some folks are having the issue with headphones. Others, like myself, have the problem when in a phone call -when the other person is talking.

I only have 3 days left. With no confirmation by HTC and a pending solution, I (with great sadness) am going to turn the phone back in and port back to AT&T and my old phone. So ends my short lived time with the HTC One.
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Old May 7th, 2013, 03:56 PM   #23 (permalink)
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Call quality on my One is crystal clear as well on both ends and i don't mean just for a cell phone, probably the best quality i have heard on any phone cell or not. It's not every phone, I wonder what the pattern is( be it carrier, early batches or what.)
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Old May 7th, 2013, 10:13 PM   #24 (permalink)
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Thanks Kolio. Seems it was a good idea to keep this thread alive. Apparently this problem is a lot more widespread than just me. It's a long thread, but worth the read. Very interesting, indeed.

http://forum.xda-developers.com/showthread.php?t=2215718

Worse yet, one guy said HTC has acknowleged the issue (but would not provide a source), another guy said HTC stated that the issue was unconfirmed. There seems to be two catagories to the problem. Some folks are having the issue with headphones. Others, like myself, have the problem when in a phone call -when the other person is talking.

I only have 3 days left. With no confirmation by HTC and a pending solution, I (with great sadness) am going to turn the phone back in and port back to AT&T and my old phone. So ends my short lived time with the HTC One.
I just put in a ticket w/HTC on my BLUETOOTH/call quality issues.The CSR will get back w/me after some investigating/mining for info on the subject.She actually gave me a specific call-back time for tomorrow,from the same agent,no less.

BTW,the response time had to be some kind of record,about 5 seconds tops!



VERY NICE!,a great example for the rest of the industry to follow.
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Old May 7th, 2013, 10:19 PM   #25 (permalink)
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I just put in a ticket w/HTC on my BLUETOOTH/call quality issues.The CSR will get back w/me after some investigating/mining for info on the subject.She actually gave me a specific call-back time for tomorrow,from the same agent,no less.

BTW,the response time had to be some kind of record,about 5 seconds tops!



VERY NICE!,a great example for the rest of the industry to follow.
Hey, thats great, Kolio. I hope that gets fixed for ya. See if you can get the gal to confirm that HTC is aware of the call quality issue and has a fix ready to release soon. Wishful thinking.....
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Old May 7th, 2013, 10:37 PM   #26 (permalink)
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Hey, thats great, Kolio. I hope that gets fixed for ya. See if you can get the gal to confirm that HTC is aware of the call quality issue and has a fix ready to release soon. Wishful thinking.....
I'll give an update tomorrow evening @ the latest,as the CSR is returning my call tomorrow afternoon.

Just some FYI for everyone here:

I originally called the toll-free number given on the HTC website.After speaking w/them,they directed me to call the HTC VIP SERVICE,a number that was on a sticker in the box that the phone came in.Admittedly.I vaguely remembered the sticker & didn't give it much thought until directed by the 1st CSR to call that number for a higher level of assistance.Sure enough,I was talking to a CSR within seconds of dialing & had the ticket submitted within minutes.

After speaking w/ the HTC VIP SERVICE team again tonight,my ticket has been elevated to a TIER 2 level of care & to expect a reply within 7-10 days,however,should get a response within a couple days,per the CSR.

Be back in this thread as soon as I hear something.
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Old May 8th, 2013, 11:58 PM   #27 (permalink)
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I originally called the toll-free number given on the HTC website.After speaking w/them,they directed me to call the HTC VIP SERVICE,a number that was on a sticker in the box that the phone came in.
I was curious about this so I went looking in my box and I do not have such a sticker.. what does it look like?
Which variant do you have?

Mine has "Call AT&T at number xxxxxx....."

Anyhow... I was curious about this audio test and I performed it.
I did not hear anything odd and the quality was very good.

The audio quality of whatever sound plays when it tests the top and bottom speaker is not that great and you would think they use a high quality recording instead of some mono low bitrate noise that they use for that test....
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Old May 9th, 2013, 12:24 AM   #28 (permalink)
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I was curious about this so I went looking in my box and I do not have such a sticker.. what does it look like?
Which variant do you have?

Mine has "Call AT&T at number xxxxxx....."
I'm on T-MOBILE & their variant (purchased via BEST BUY).The sticker is a 2"x2" decal white w/green border & w/the following:

HTC VIP SERVICE
Let us help!
866-913-XXXX

Early Orders direct from:

T-MOBILE > Free car dock
AT&T > Free HD Media dongle
BEST BUY > Free Sticker & no earbuds
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Old May 9th, 2013, 01:23 AM   #29 (permalink)
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I'm on T-MOBILE & their variant (purchased via BEST BUY).The sticker is a 2"x2" decal white w/green border & w/the following:

HTC VIP SERVICE
Let us help!
866-913-XXXX

Early Orders direct from:

T-MOBILE > Free car dock
AT&T > Free HD Media dongle
BEST BUY > Free Sticker & no earbuds
Didn't get anything like that.
I did some looking around and it looks like this VIP service is for T-Mobile users.
Interesting...
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Old May 12th, 2013, 06:12 PM   #30 (permalink)
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This happened to me as well, but beware, for me it was not an issue with the phone. The person who I was speaking to was actually Parselmouth,No doubt a servant of the dark lord. Do be careful of who you talk to.

P.S if you know for a fact that the person you are speaking to is not Parselmouth, it may be a hardware issue with your device.
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Old May 12th, 2013, 11:09 PM   #31 (permalink)
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Sadly, this is the very issue that I had with my new one. I tried another phone on my carrier (sprint) as well as a new One on another carrier (AT& T) and that hissing was still there. I started a thread about this, as well [threads now merged]. It did not receive much attention so I assumed that it must be me or a rare few.

However, this was not to be the case. Over on the XDA forums there is better coverage of this issue and lots of folks are reporting in on this. What is not clear is if HTC has acknoleged the issue or it is still not confirmed by them. It is a good source of information.

http://forum.xda-developers.com/showthread.php?t=2215718

I plan to monitor this thread for a firmware update and/or a resolution. I returned my One and will not get another until this if fixed.

I hope this helps you. It is frustrating. This I know, for sure.
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Old June 5th, 2013, 07:20 PM   #32 (permalink)
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Default Call Quality

I've had my HTC one with Sprint for just over a week now and noticed something. About 1/3 of my calls to friends sound far away. It is almost like the other person is speaking to me through speaker phone or is talking to me through an elevator shaft. I love this phone, but not sure why some of my calls dont sound great through the ear piece. I had the 3VO before this and never had this problem. Is the beats speakers messing with my normal call speaker? My best friend also has the One with Sprint and said his does the exact same for about 30% of his calls. Anyone else experiencing the type sound quality while on calls?
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Old June 5th, 2013, 11:24 PM   #33 (permalink)
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Default HTC ONE BLUETOOTH Issues

It's a work in progress.

I was finally able to find someone who has the ONE on T-MOBILE to troubleshoot/duplicate the issues.

Same results,over-amplified/distorted sound quality w/BLUETOOTH on phone calls (BOTH ENDS,w/& w/o BEATS on),audio via streaming/music player is fine.

Also duplicated w/another B/T on my phone.
My B/T works fine on other non-HTC ONE phones.

I've been in touch w/HTC through the entire troubleshooting process,communicating w/the same team members each time,at the entry-level & TIER 2.The engineers are actually troubleshooting as we speak.

Just a guess here,but,perhaps the problem may be a result of a conflict w/T-MOBILE's HD VOICE & HTC's SENSE VOICE.I realize both ends of the phone conversation have to have HD VOICE for it to work,but,all calls are affected.
Anyway,even if this isn't the cause,I thought it was worth mentioning to the HTC VIP SERVICE/TIER 2,etc....

They've been keeping me posted w/o prompting,so,I'm confident they're working on it & I'll post here on a weekly basis or thereabouts w/updates.
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Old June 6th, 2013, 10:11 AM   #34 (permalink)
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Hmm seems like our problems are a bit different. I get the hissing, walkie talkie sound in my calls just like tool warrior. Is yours a blue tooth only related problem?

Sprint told me they are working on towers in my area right now so I am unsure if that will fix my problem. I feel like an exchange will provide the same issue so I might be stuck. Tool Warrior, do you have any updates?

Kolio, thanks for the update
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Old June 6th, 2013, 11:08 AM   #35 (permalink)
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Default HTC ONE BLUETOOTH Issues

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Hmm seems like our problems are a bit different. I get the hissing, walkie talkie sound in my calls just like tool warrior. Is yours a blue tooth only related problem?
Call quality is fine w/o BLUETOOTH.
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Old June 6th, 2013, 11:37 AM   #36 (permalink)
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I love the blanket we are working on the towers thing... They all use it and it's almost always wrong

Is this sound different in other areas?
If you went to the other side of town for example?
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Old June 6th, 2013, 05:35 PM   #37 (permalink)
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I love the blanket we are working on the towers thing... They all use it and it's almost always wrong

Is this sound different in other areas?
If you went to the other side of town for example?

Honestly I haven't tried it out of town yet. I do know that I don't get any 4g service around here. When I had my evo 3d, I got 4g everywhere. I don't understand what sprint is doing around here in st.louis but j hope they fix it soon.
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Old June 6th, 2013, 06:31 PM   #38 (permalink)
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I do know that I don't get any 4g service around here. When I had my evo 3d, I got 4g everywhere. I don't understand what sprint is doing around here in st.louis but j hope they fix it soon.
Two different forms of 4G

EVO 3D=WIMAX
HTC ONE=LTE

You probably don't have 4G LTE in your area & the ONE isn't equipped to work on WIMAX.
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Old June 7th, 2013, 12:33 AM   #39 (permalink)
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Two different forms of 4G

EVO 3D=WIMAX
HTC ONE=LTE

You probably don't have 4G LTE in your area & the ONE isn't equipped to work on WIMAX.
I have the EVO 3D and HTC One. I get so pissed off because Sprint is taking their time to rollout 4G LTE. I can get on WiMax in downtown Sacramento but I live 40 minutes north in a different city. However, I have heard that Sprint is giving 4G LTE to small cities out there but they are too far behind Verizon right now. Haven't heard anything about LTE coming to my city anytime soon.
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Old June 7th, 2013, 03:34 AM   #40 (permalink)
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Hmm seems like our problems are a bit different. I get the hissing, walkie talkie sound in my calls just like tool warrior. Is yours a blue tooth only related problem?

Sprint told me they are working on towers in my area right now so I am unsure if that will fix my problem. I feel like an exchange will provide the same issue so I might be stuck. Tool Warrior, do you have any updates?

Kolio, thanks for the update
Blue_T.... I unfortunately turned my One back in to Sprint. The XDA forum is a bit more active on this issue and I have been monitoring both this thread and theirs to see if an update has corrected the problem. Event the guys with the latest current update are still reporting the issue. One of the more recent posts is back to HTC NOT acknowledging the issue. This is kinda the pattern with HTC. Slow to address an issue, if ever. One piece of info that may help you. My One was on Sprint. I wanted to see if their poor coverage issue was the problem so I went to the local AT&T store where they had a One active in the store that you could make calls on. I called some numbers with automated recordings that I had been previously using to test this hissing that happens when the other side talks. Guess what... the AT&T phone did the same thing. Hope this helps. I will continue to monitor this. I hope they fix it so I can repurchase a One. Otherwise I may have to move on in a couple of months.
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Old June 7th, 2013, 03:36 AM   #41 (permalink)
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I love the blanket we are working on the towers thing... They all use it and it's almost always wrong

Is this sound different in other areas?
If you went to the other side of town for example?
Loyal, in my case, it did not matter where I went in town - and I did try several areas around town. The hissing was always there.
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Old June 7th, 2013, 03:44 AM   #42 (permalink)
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Loyal, in my case, it did not matter where I went in town - and I did try several areas around town. The hissing was always there.
We'll keep ya posted on any further developments, or,lack thereof.Who knows,by the time it's figured out,perhaps the rumored HTC T6 will be out.
As you said,you're actually in an enviable position @ this time,having owned/used the ONE & still have your options open for future releases.
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Old June 7th, 2013, 10:51 AM   #43 (permalink)
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Blue_T.... I unfortunately turned my One back in to Sprint. The XDA forum is a bit more active on this issue and I have been monitoring both this thread and theirs to see if an update has corrected the problem. Event the guys with the latest current update are still reporting the issue. One of the more recent posts is back to HTC NOT acknowledging the issue. This is kinda the pattern with HTC. Slow to address an issue, if ever. One piece of info that may help you. My One was on Sprint. I wanted to see if their poor coverage issue was the problem so I went to the local AT&T store where they had a One active in the store that you could make calls on. I called some numbers with automated recordings that I had been previously using to test this hissing that happens when the other side talks. Guess what... the AT&T phone did the same thing. Hope this helps. I will continue to monitor this. I hope they fix it so I can repurchase a One. Otherwise I may have to move on in a couple of months.
Well I just got off the phone with Sprint. The tech guy was pretty much useless. He said call quality is not one of the known issues for the HTC one. So I told him now it is. He had no troubleshooting other than restart phone and update profile. His only advice was take it into a Sprint store for testing or exchange the phone. I'd like to do am exchange but I'm worried it's going to sound the exact same. Lady in my office says her sprint HTC one works fine. Although I suspect she wouldn't know the difference anyways so I don't pit much faith on her comments. I have 2 days left before the exchange period ends and I have no idea which action to take. I find it very alarming that sprint nor HTC have identified this problem!

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Two different forms of 4G

EVO 3D=WIMAX
HTC ONE=LTE

You probably don't have 4G LTE in your area & the ONE isn't equipped to work on WIMAX.
Sprint told me not to expect LTE in St.louis until end of the year. He also said all of the United States will have LTE by end of the year. I highly doubt this as they are moving so slow right now.
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Old June 7th, 2013, 02:43 PM   #44 (permalink)
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Sprint told me not to expect LTE in St.louis until end of the year. He also said all of the United States will have LTE by end of the year. I highly doubt this as they are moving so slow right now.
Sprint is telling lies, LTE is swimming in St Louis, I get 4g all over the place and in the last month alone my phone is also picking up 4g in places it didnt use to be able too which means Sprint is upgrading LTE pretty fast daily, weekly or whatever.
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Old June 8th, 2013, 01:58 PM   #45 (permalink)
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Well, I went back to radio shack last night and made an exchange for another HTC one. Guys at the shack had no clue either but suggested I turn the beats off. Anyways, the new phone sounds a hair better. The hissing white noise is still there. My guess is that most of the Ones have it but people just don't pay attention to call quality as much as they should. It's always gonna be noticed by me now. Perhaps it's a combo of the network with the phone not being fluid. I really don't know. I love this phone so much that I'll just keep it despite the call quality. Hopefully a firmware update comes soon.
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Old June 8th, 2013, 04:43 PM   #46 (permalink)
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Beats Audio doesn't even turn on for calls. On a different note, Sprint & Verizon should have the best call quality around since they are CDMA networks. However, if carriers (cough Sprint) aren't upgrading their towers and equipment we won't get that superior type of call quality.
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Old June 8th, 2013, 07:04 PM   #47 (permalink)
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Beats Audio doesn't even turn on for calls
While the BEATS indicator may not be present in the notification bar during phone calls,I can hear a difference when toggling BEATS during a call.
As w/everything else,YMMV.
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Old June 8th, 2013, 07:57 PM   #48 (permalink)
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While the BEATS indicator may not be present in the notification bar during phone calls,I can hear a difference when toggling BEATS during a call.
As w/everything else,YMMV.
I'm just putting my money on the engineers and software developers from HTC. They are smart enough to know that beats audio should not be on during a phone call. For certain apps and live wallpaper noises it will turn on. Sprint call quality sucks in general even on my EVO 3D. I can't sit here and blame it all on a phone when I know the carrier has fallen behind Verizon & AT&T.
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Old June 24th, 2013, 02:32 PM   #49 (permalink)
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Default Best Vocoder Choice for Sprint

I just upgraded to HTC One from HTC Evo 4G this weekend. I am impressed so far!

On my Evo 4G, I changed the vocoder from EVRC to EVRC-B and noticed an improvement in speech quality.

What is the best vocoder to use for HTC One?
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Old July 1st, 2013, 05:15 AM   #50 (permalink)
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I have 100% the same problem on Vodafone Germany.
On gsm Its fine but not 3g or LTE there is hiss when other person speaks. Its more noticable when I place a call but when I recieve a call its more or less ok.

I have contacted HTC and they are TOO SURPRISED that there are any kind of Static sound or HISS as for them NOBODY ever reported this.

I will give my phone today to exchange with S4. If I cannot avail the main purpose of PHone, i.e to Telephone, whats the use of other CHIC CHIC



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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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