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Old April 7th, 2013, 05:21 AM   #1 (permalink)
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Default General email app issues

Hey,
I'm new to having an android phone after having an iPhone for many years. I've gone for the HTC One which I love, but I do miss some of the simple features of the iPhone.
My main annoyance right now is that when I get a new email in my notifications tray, it only tells me that I have new email on which account. Is there anyway that I can get a preview of what the message is so that I can decide whether or not I need to read it right away (like the text messages do). I've had a look through the settings and I can't seem to find anything. I'm using the HTC's mail app.

Thanks

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Old April 7th, 2013, 05:47 AM   #2 (permalink)
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Try to pinch out on the email notification and see if it will expand.
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Old April 7th, 2013, 06:51 AM   #3 (permalink)
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Aaah, I didn't know it did that. Thanks :-D
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Old May 9th, 2013, 06:19 AM   #4 (permalink)
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Default Re-sizing email messages...

Any way to re-size email to fit to screen on the stock email? I have adjusted the settings for my gmail account (working fine), but can't seem to get it to work for my hotmail/other account. Don't really want to push emails to gmail if possible...
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Old May 9th, 2013, 10:10 AM   #5 (permalink)
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pinch to zoom the email and it will get smaller...
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Old May 10th, 2013, 10:42 AM   #6 (permalink)
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Yeah, figured that out, but is there a way to have it just "fit" as it comes through?
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Old May 10th, 2013, 12:43 PM   #7 (permalink)
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There are font settings you can adjust. I've got the biggest size due to my tired eyes...
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Old May 13th, 2013, 11:51 AM   #8 (permalink)
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Default Mail app not synching/timing out error

I went back to the stock Mail app for my POP accounts. Mainly because I prefer the "Pretty" Sense apps.

Anyway, I have it set to sync every 30 min during peak times and every 2 hours OFF peak time. However, it's not synching at all. The only way I get my POP mail is by opening the app and synching manually. Thoughts?
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Old May 13th, 2013, 12:32 PM   #9 (permalink)
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So you say you went back to the stock app, does this mean you used the stock mail app before with your pop accounts? And if so did the sync work as you had it set up?

Just to make sure we are on the same page:

Are you rooted
What carrier

What are your sync settings? Do you have "refresh on open" ticked?
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Old May 13th, 2013, 12:47 PM   #10 (permalink)
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Yes, I used it when I first got the phone, but then tried some 3rd party options from the Play store. Yeah, sync worked fine.

Phone is NOT rooted. Running on ATT. Peak Sync=30min, off peak=2hours. Yes, REFRESH ON OPEN is ticked.
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Old May 13th, 2013, 12:57 PM   #11 (permalink)
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Make sure you don't have any sync errors in your sync tab in the settings section on the phone.

If you open the mail app, and assuming you have mail on the server, and since you have refresh on open ticked, does the mail download? If not do you get an error message?

Is this happening on wifi and cellular?
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Old May 13th, 2013, 04:58 PM   #12 (permalink)
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Default Gmail Contact sync errors....

I have two Gmail accounts that will NOT sync the contacts for some reason. Both boxes are checked in the settings under account settings. Everything else sync's perfect - any help would be appreciated.
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Old May 13th, 2013, 05:14 PM   #13 (permalink)
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Is this happen on wifi and cellular?

Do you have sync errors in the accounts and sync option under phone settings?

How is your Gmail account setup on the computer? Do you use the two step passphrase option on those accounts?

And you have had this phone for a while. Did this just start happening or has it always been happening since day one?
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Old May 13th, 2013, 06:11 PM   #14 (permalink)
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Yeah, mail downloads fine once I open the app. I get the problem, on both Wifi and Cell, that it will not download when the phone is in sleep mode, or I am in another app.

Where do I check for sync errors?
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Old May 13th, 2013, 06:25 PM   #15 (permalink)
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Under the settings / accounts and sync. If you have any sync errors with any account, not just email, go there and check.

But you shouldn't have any since you get them on refresh of opening the account.

Just double check your sync settings. Since you are getting your mail, it just sounds like your sync times are not setup
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Old May 13th, 2013, 11:11 PM   #16 (permalink)
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Sync times are set. I reset them too. Still not synching when in sleep. Too bad I can't uninstall and then reinstall. I'll contact HTC.
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Old May 13th, 2013, 11:40 PM   #17 (permalink)
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Quote:
Originally Posted by emf1138 View Post
Sync times are set. I reset them too. Still not synching when in sleep. Too bad I can't uninstall and then reinstall. I'll contact HTC.
Have you tried deleting the accounts and uninstalling the 3rd party app and then resetting up your email accounts in the Stock app?
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Old May 14th, 2013, 02:22 AM   #18 (permalink)
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yeah there is something on your end that you are overlooking.

if you get mail when you open the account, the settings are there and the account is valid. your data connection is also valid. since you had it working prior to installing/using 3rd party apps, it stands to reason there is something locally on your device that you may be overlooking.

hard to diagnose over the internet but it has to be something simple..
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Old May 14th, 2013, 09:19 PM   #19 (permalink)
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I figured it out. WAAAAAY too embarrassed to say what the fix was. Definitely user error.
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Old May 15th, 2013, 08:42 AM   #20 (permalink)
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Default Attaching a document to Gmail

I have recently upgraded to HTC One from HTC Desire HD and I cannot attach a Word document in Gmail even though I have Astro File Manager. I only get an option to attach photo or video but no option for a file. I didn't have this problem with HTC Desire HD. Has anyone else faced this problem? And have you managed to fix it?
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Old May 15th, 2013, 08:45 AM   #21 (permalink)
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Originally Posted by nj04 View Post
I have recently upgraded to HTC One from HTC Desire HD and I cannot attach a Word document in Gmail even though I have Astro File Manager. I only get an option to attach photo or video but no option for a file. I didn't have this problem with HTC Desire HD. Has anyone else faced this problem? And have you managed to fix it?
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Have you tried opening the document itself, hitting the drop down menu, going to "Share" and then finding G-Mail in the list of ways to Share said document?
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Old May 15th, 2013, 08:48 AM   #22 (permalink)
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Quote:
Originally Posted by Samcanadian View Post
Have you tried opening the document itself, hitting the drop down menu, going to "Share" and then finding G-Mail in the list of ways to Share said document?
Yes, I can attach the document if I am creating a new email but not if I am trying to attach the document to a response. It is very frustrating!
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Old May 15th, 2013, 09:12 AM   #23 (permalink)
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Have you tried replying, hitting the Paper clip, selecting "Document" and then finding your .DOC file?
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Old May 15th, 2013, 09:21 AM   #24 (permalink)
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Originally Posted by Samcanadian View Post
Have you tried replying, hitting the Paper clip, selecting "Document" and then finding your .DOC file?
That's the problem. I don't get the option for document. Only for a video or a photo.
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Old May 15th, 2013, 09:24 AM   #25 (permalink)
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Like, this is what I get when I go to reply to an email, and hit the paper clip.






Wait, are you using your mail through the Gmail app? That might be the issue.

Can you not access that account through the native E-mail manager that came with the device, rather than the application? I know I have a Microsoft Exchange and a regular Hotmail account that I'm managing with said application, and it gives me the same file sharing options for both accounts.
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Old May 15th, 2013, 09:27 AM   #26 (permalink)
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See I don't even get those amount of options! Maybe these phones are setup differently in the UK!

Yes, trying to use it on the Gmail app which used to work brilliantly on HTC Desire HD. I guess I will switch to the Mail app. Thanks
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Old May 24th, 2013, 06:48 AM   #27 (permalink)
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Quote:
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I figured it out. WAAAAAY too embarrassed to say what the fix was. Definitely user error.
Umm... mind sharing what was the reason? I am getting the exact same thing...
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Old May 24th, 2013, 09:49 PM   #28 (permalink)
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I actually triggered an issue with this myself.
Just as an FYI to everyone...

If your rooted and you use titanium to back up your apps, don't use it to restore the mail app.
The reason: it does not add the "sync account" so it will not appear in the accounts list and it will not automatically download messages.

It works manually just fine.. so i you open the mail app it will sync immediately and if you "pull down and release" it will sync as well.

It just will not sync on it's own.
So, beware if your using titanium to restore the settings for this app.
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Old May 29th, 2013, 06:56 AM   #29 (permalink)
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Default Problem with missing email text

Hi everyone
I have an annoying problem with my new HTC One.
Sometimes I receive emails - but the content text (or part of the text) is missing !

It seems to be simple emails with simple text, I've experienced it a couple of times (all forwarded emails with attachment doc's - in case it matters).
The other day the full content was missing, today most of the text except the signature text of the original forwarded email was visible.

Any ideas?
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Old May 29th, 2013, 09:09 AM   #30 (permalink)
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Can you perhaps post a screenshot of an example of what you mean?

Once in a while the email app will auto-hide certain information, but I'm not sure if that's the problem you're experiencing or not.
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Old May 29th, 2013, 10:02 AM   #31 (permalink)
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and just to ask some questions to make sure we are all on the same page:

what carrier?
what message app are you using?
are you rooted?
does this occur on wifi as well as cellular?
does it occur with only one sender or does it occur regardless of who sends?
do you have any sync errors when this occurs? (look in the sync tab under settings and see if any sync errors are listed--would be a red sync circle icon)
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Old May 31st, 2013, 07:59 AM   #32 (permalink)
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I found out that, if you select "attach picture" in the Gmail app and then use Astro, you get to view all your files (not only the pics) and you can select to attach even documents and pdf files.
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Old July 11th, 2013, 07:55 PM   #33 (permalink)
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Default email notification issue (delayed or stuck notifications?)

My girlfriend has the same phone and when she gets emails she gets a notification straight away but I have to go into the app to get them even though my notification settings are turned on.
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Old July 11th, 2013, 08:21 PM   #34 (permalink)
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I don't get my emails very quickly either. They come thru sometimes but mostly only when I open the application too. I cant figure it out. Its annoying.
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Old July 11th, 2013, 08:25 PM   #35 (permalink)
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to the op,
if your girls phone works, why not copy her settings over to your device?

if you are using the stock email app,

what accounts are you using that have this issue?

how long have you had this phone? and has this issue been happening since day one?

do you have background sync ticked?
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Old July 11th, 2013, 08:47 PM   #36 (permalink)
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Quote:
Originally Posted by marctronixx View Post
to the op,
if your girls phone works, why not copy her settings over to your device?

if you are using the stock email app,

what accounts are you using that have this issue?

how long have you had this phone? and has this issue been happening since day one?

do you have background sync ticked?
Thought I would post too as well as the opp. I just did a search and read one of you earlier post about installing the yahoo app from the play store. Email is now instant. Thanks marctronixx! Opp give this a try.
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Old July 12th, 2013, 06:41 PM   #37 (permalink)
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Quote:
Originally Posted by marctronixx;for 3415
topmy HTCif your girls phone works, why not copy her settings over to your device?

if you are using the stock email app,

what accounts are you using that have this issue?

how long have you had this phone? and has this issue been happening since day one?

do you have background sync ticked?
Ok since posting this I've kind of pieced things together and realised that most of my apps require me to actually go into them and update and or sync them. My weather app constantly says 'no weather data available' and my shazam never has data available on the widget until I refresh it.
I am just using the stock email app but I use the gmail one too sometimes which has the same problem.
I use gmail as my account.
Ive had my HTC one for a few months
I actually noticed this happening a lot on my iPhone before this too but I just put up with it.
Might sound like a silly question but where is the background sync button?
Also, my girl has a slightly different setting arrangement which makes me think maybe she has a different OS to me.
Confused..
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Old July 12th, 2013, 07:03 PM   #38 (permalink)
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Go to SETTINGS* > ACCOUNTS & SYNC & ensure that "AUTO SYNC" is in the ON position.

*PHONE SETTINGS,which is accessible by pulling down on the NOTIFICATION BAR & tapping the GEAR ICON located in the upper right corner.
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Old July 13th, 2013, 04:17 AM   #39 (permalink)
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In Accounts and Sync, the Mail settings appear to affect Google mail - which I found odd...

I had all Google services set to sync and the separate Mail (which I assumed was for HTC's mail app) with Sync switched off. Reapplying this fixed a GMail sync issue (I.e. no notifications).
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Old August 4th, 2013, 04:04 PM   #40 (permalink)
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Default Email Icon shows new email when there aren't any.

Hello,

For the last tree days email icon on the apps toolbar at the bottom of the screen shows two new emails but there aren't any emails at all? I rebooted several times but it didn't fix this issue.

Any ideas?
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Old August 4th, 2013, 04:06 PM   #41 (permalink)
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rooted?

are you using stock email app? gmail app? other 3rd party?

install or uninstall any apps prior?

how many email addresses do you have?

any sync errors in the sync tab in settings?

same behavior over wifi as well as cellular?

remove the email addresse(s) and re-add?
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Old August 4th, 2013, 04:23 PM   #42 (permalink)
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Quote:
Originally Posted by marctronixx View Post
rooted?

are you using stock email app? gmail app? other 3rd party?

install or uninstall any apps prior?

how many email addresses do you have?

any sync errors in the sync tab in settings?

same behavior over wifi as well as cellular?

remove the email addresse(s) and re-add?
Not rooted.

The issue is with stock email app icon.

No

Only one email account with the stock app. Gmail has its own app.

Gmail had sync error, but it shouldn't affect stock app (I guess).

Yes.

Will try this later.
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Old August 4th, 2013, 05:28 PM   #43 (permalink)
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you are correct. gmail and stock apps are different, however I did not know which mail app you were talking about.

removing the email address and re-adding may solve the issue.
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Old August 4th, 2013, 06:39 PM   #44 (permalink)
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Originally Posted by marctronixx View Post
you are correct. gmail and stock apps are different, however I did not know which mail app you were talking about.

removing the email address and re-adding may solve the issue.
Well, f***ing Gmail had 2 unread messages. And I think stock email icon removed that blue circle with number 2 after I checked those two Gmail messages before I removed and re-added email account to the stock email app.

Well, it happened again. I have one email notification - blue circle with 1 on email icon and envelope in the status bar at the top. And there are no emails in the stock app and no new emails in Gmail. WTH is going on?

Update.

When I pulled down status bar it showed that I had one message in my Gmail. When I checked the message in Gmail it cleared notification for the stock email app. Something is wrong!
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Old August 12th, 2013, 09:47 AM   #45 (permalink)
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Default Emails getting lumped all together. not separated

I'm receiving emails that are then getting lumped into other email strings even though they are from different senders. Once that happens they are virtually impossible to find on my phone. Any idea what is going on?
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Old August 12th, 2013, 11:07 AM   #46 (permalink)
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hi,

need to ask some questions:

are you rooted? (probably not but need to ask)

what carrier?

has this happened since day one of owning the phone?

are you using the stock email app? gmail? some other 3rd party app?

how many email addresses?

Are you new to android and how the htc system works? or are you a previous android user?

if you are using the stock email app (not gmail), there is a tab up left that you can tap. opens up a drop down list and you can select which email address you want to check.
if you are in a particular email address, top right there is three vertical dots. top is folder. tap folder and this opens up another set of options on how to view your email.

all messages shows ALL messages of that particular email address.

so check those, respond to the questions, and report back to the class.
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Old August 14th, 2013, 07:06 AM   #47 (permalink)
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Are you sure you haven't selected All Accounts like in this screenshot. It will then put all your emails from all your accounts together.




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Old August 21st, 2013, 09:30 AM   #48 (permalink)
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I have the same problem. Everything syncs EXCEPT contacts, it ALWAYS says there was an error and it will be back again shortly. If I add a contact from Gmail through a browser and then sync it always shows up on my Android device, but NEVER the other way around. This problem has happened with the stock ROM and 5 custom ROMs. App Data, Browser, Calendar, Drive, People details all sync without error, but Contacts Always says "Sync is currently experiencing problems, it will be back shortly."
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Old August 28th, 2013, 08:43 PM   #49 (permalink)
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Not sure if you guys have solved your problem, but I have a suggestion. I had this issue, too and ran into this solution, which worked for me. Basically, stop the sync and remove the account from your phone. Then, log into that account online and go to your google account settings/dashboard. Under your account's Security section, go to the bottom to Connected Applications and Sites and click "review permissions." Then, revoke access granted to all of the android login services that show up. At this point, reboot your phone, add the account back to your phone and sync it up, then see what happens. This worked for me instantly, though it does take a few minutes to get all your contacts re-synced.

I can't say for sure, but removing all the different access points may ause you to have to re-login or re-grant access to other devices, such as chrome or a tablet, etc. I have't seen issues, but I dont have a tablet and chrome is one of the 2 or 3 browsers i use regularly, so i didnt notice anything there. Really, it's meant to help pull clean permissions from older android devices.

Good luck.
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Old November 6th, 2013, 05:30 AM   #50 (permalink)
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Default Notification Bar turns gray for a period of time

Does anyone know why my notification bar sometimes turns grey for days on end and how I can stop it doing so? It is hard to read and really irritating.
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