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Old May 29th, 2013, 06:56 AM   #1 (permalink)
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Default Problem with missing email text

Hi everyone
I have an annoying problem with my new HTC One.
Sometimes I receive emails - but the content text (or part of the text) is missing !

It seems to be simple emails with simple text, I've experienced it a couple of times (all forwarded emails with attachment doc's - in case it matters).
The other day the full content was missing, today most of the text except the signature text of the original forwarded email was visible.

Any ideas?

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Old May 29th, 2013, 09:09 AM   #2 (permalink)
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Can you perhaps post a screenshot of an example of what you mean?

Once in a while the email app will auto-hide certain information, but I'm not sure if that's the problem you're experiencing or not.
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Old May 29th, 2013, 10:02 AM   #3 (permalink)
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and just to ask some questions to make sure we are all on the same page:

what carrier?
what message app are you using?
are you rooted?
does this occur on wifi as well as cellular?
does it occur with only one sender or does it occur regardless of who sends?
do you have any sync errors when this occurs? (look in the sync tab under settings and see if any sync errors are listed--would be a red sync circle icon)
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Old December 10th, 2013, 02:02 AM   #4 (permalink)
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Default missing messages HTC One

I think I may have similar symptoms. On some emails with attachments, none of the message gets through (just an email with subject and attachments shows up, though on my laptop I see an accompanying text message).
Carrier: AT&T;
Phone NOT rooted;
App: the email software that comes with the phone.
Type of email account: pop 3 account using Spamarrest to block spam.

So I seem to be getting all my email, but some that come with attachments are hiding an accompanying text message. The entire messages make it to my laptop.
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Old December 10th, 2013, 02:58 AM   #5 (permalink)
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make sure in the settings under the email account in question you have it set to download the entire message instead of the first line or first 25K of the message, etc.

next , remove the spamarrest thingy if the above is not helpful.

remove the account and re add it.

verify you are using the proper pop (or imap) and smtp servers for the account in question.

i have several email accounts (imap) and I have no issues.
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Old December 10th, 2013, 12:33 PM   #6 (permalink)
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Default Intermittent missing or hidden body on email with attachments

Perhaps the glitch is in the "auto download message" option, which I had selected due to travel data strategy. I have unchecked it, as that might explain why an email would arrive with only attachments showing, but the body of the message missing. BUT, scrolling down on the message did not result in the text appearing, as I might have expected since the settings explanation by that option says "Download message body when I scroll down."

The mail size limit is "maximum size."
The POP/SMTP settings are the same as my laptop, where all messages have arrived whole (and if those settings were incorrect, would it really block just the body of the message from arriving, but let an attachment through?).
Spamarrest acts as my internet service provider, blocking unauthorized messages, and has worked fine on my devices for over 10 years.

I presume this is a glitch with the HTC email software. Because if it was an incorrect setting, why would it be intermittent?

Summary: I intermittently receive emails with attachments where the body/text is missing, and the attachments are there, ONLY on my HTC One phone... the entire email is intact on my laptop. From the same sender, using his same device, I occasionally receive entire intact messages, including attachments, on my HTC One.
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Last edited by dennyjagard; December 10th, 2013 at 12:34 PM. Reason: added POP
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Old December 12th, 2013, 11:12 AM   #7 (permalink)
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I have run into this on a few occasions. I don't know if it is the same. In any case, I have had some emails that if I view them through the Stock email app, they don't show anything in the body of the message. If I view the email through the Gmail app though, everything shows up just fine. I always assumed it was some weird formatting from the Sender, and since it only happened a few times, I never went too far into it. I know that one in particular actually came from HTC, relating to the $25 Google Play credit. Every time I got an email about it from them, if I used the stock email app, the message would be blank. If I opened the same message in Gmail, it had everything in the message, text and graphics.

Don't know if this is at all the same issue you are having, but if it is being sent to your Gmail account, can you try opening the actual Gmail app and see if it displays?
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Last edited by Adar; December 12th, 2013 at 11:13 AM. Reason: I am a terrible typer
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