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Old June 6th, 2013, 10:57 AM   #1 (permalink)
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Default Facebook issues (pairing, authorization, contacts)

Hi All,

Just got my new HTC One (UK VF)

Why cant i link a contact to FB? In my contacts screen i may have a contact nuerous times, it seems for all of their different accounts, phone number, email, fb etc. I try to link the phone number to facebook account but nothing happens?! Everything was fine on my One S now i am tearing my hair out!

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Old June 6th, 2013, 12:45 PM   #2 (permalink)
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Assuming you have already checked your FB settings?
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Old June 6th, 2013, 07:45 PM   #3 (permalink)
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Default same problem

I just got mine today and having the same problem. I've gone through the same steps with multiple entries and it links a few contacts, but most it does not.
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Old June 9th, 2013, 05:42 PM   #4 (permalink)
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Default HTC sense authorization issue with Facebook

Hi, I am having trouble with Facebook on my new phone. When I first got the phone I could sign in and view Facebook but not update status or upload pictures. If I opened it thru the web browser instead of the app I could. Now I can't access facebook with the app OR thru Internet browser. Thru the app all I get is a no network connection message and thru the web browser I get web page not available message. Even if I google "Facebook". It is very frustrating because my account works fine on my iPad and computer. Any help is greatly appreciated!
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Old June 9th, 2013, 05:56 PM   #5 (permalink)
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go into the phone settings >system updates>update profile, update the profile and then try again
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Old June 9th, 2013, 05:57 PM   #6 (permalink)
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can you use other apps, such as youtube app for example?

what carrier are you on?

is this occuring on wifi AND cellular?
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Old June 9th, 2013, 08:11 PM   #7 (permalink)
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I don't see an option for system updates. the problem is only with facebook, everything else works fine. wifi, cellular neither will work. Tried to uninstall the app and start over but it is a factory app and I cant delete it.
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Old June 9th, 2013, 08:17 PM   #8 (permalink)
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what carrier are you on?
settings and scroll to the bottom to see system updates. this may depend on your carrier.

if you cant reach facebook.com from the browser, try another browser. does not make sense that you can not reach facebook.com from your browser but you can reach other websites just fine...

must be something you are missing.

maybe go to the android app store and uninstall the facebook updates and try an older version...
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Old June 9th, 2013, 08:31 PM   #9 (permalink)
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this message just came up. Authorization problem. Please authourize HTC Sense to access your facebook account. Once your HTC Sense is authorized you can read and post updates in people, gallery and calendar"
Sounds simple enough but I can't figure out how to authorize HTC Sense.
Any thoughts?
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Old June 9th, 2013, 09:13 PM   #10 (permalink)
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htc sense needs to be a go between to get your crackbook info and to post it on blinkfeed, etc.

there should have been a box to popup allowing you to give permission.

modified the subject title...
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Old June 9th, 2013, 10:16 PM   #11 (permalink)
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there was no pop-up boxes, I am doing a system update now, hopefully it helps
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Old June 9th, 2013, 10:32 PM   #12 (permalink)
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what happens when you logout of facebook, remove all data from the apps tab (settings/apps) then re-login again?

yes there is a box to authorize as I have had to do it on this model and previous htc models. maybe not a "popup" box per se, but there is a box to check that shows up when you first log into the htc facebook app....
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Old June 9th, 2013, 10:51 PM   #13 (permalink)
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Quote:
Originally Posted by SUMMIT700 View Post
there was no pop-up boxes, I am doing a system update now, hopefully it helps
Quick tip: Not to confuse this situation anymore, but I highly recommend a backup of your contacts in 'People' before authorizing Bookface if you have not already (In the menus it is something like: People -> Menu -> Manage Contacts -> Import/Export) Before you know it, your social contacts could be added to your phone book, could be duplicated, and could be synced to your Google account. It should be a simple toggle to turn them on and off but in case you want a hard copy you should probably get it beforehand.
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Old June 12th, 2013, 11:06 PM   #14 (permalink)
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for some reason I can now use facebook when connected to wifi only. when out of range of wifi it says "network error"...
very frustrating..
thanks for everyones help thus far
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Old June 12th, 2013, 11:41 PM   #15 (permalink)
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"out of range"??

do you have a cellular connection when not in wifi coverage? if so, are you able to use the youtube app to look at videos? can you do any other data services (skype? instant messenger apps, etc)?

what carrier are you on? if you are on a gsm carrier, verify your sim card and account is setup correctly.
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Old June 13th, 2013, 12:03 AM   #16 (permalink)
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everything works except facebook, Netflix, you tube, google, etc... facebook worked for about 2 weeks then all these messages popped up
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Old June 13th, 2013, 12:19 AM   #17 (permalink)
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LOL what carrier are you on? is it a secret?

Sounds like you have an issue with your cellular account and/or sim card.

when you try to use, say, youtube on cellular, do you get an error message or experience issues as what has been documented in this thread:

media file type not supported (issue streaming video over cellular?)
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Old June 14th, 2013, 04:17 PM   #18 (permalink)
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I had exactly the same issue with the HTC One S my wife just received from Bell Canada (or Mobility)

I resolved it by going to Google Store - search for Facebook and getting the new app for Android. It updated the installed phone version and it hooks up the HTC Sense account fine now.

Just sharing ... hope this helps.

Also ... just remembered that I had to enable install from unknown sources too.
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Old September 2nd, 2013, 04:33 AM   #19 (permalink)
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Default Authorization Problem on Facebook

Hi all,

i still Have the sense Authorization Problem on FacebookHTC One)

what i did:

- update the android version
- update to the last Facebook version
- Force Stop + clear Data of facebook and facebook for htc sense + restart
-i went to my facebook account settings> Apps> make sure platform is on
- even i removed the facebook sense from the facebook,

and when i tried to login again i followed the procedure..it didn't work ..

last thing i did:
Hard Reset my phone...updates...

still have the problem.

note that the twitter sense works normally, and the facebook as application also works normally.

i appreciate any new ideas, cause am out of :S
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Old September 5th, 2013, 01:26 PM   #20 (permalink)
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HTC one x plus and I have had the same problem since I received the Sense 5 update. I've tried everything and nothing has worked. The 'authorisation problem' is in the top left and my contacts' photos are all blurry. I'm out of ideas now and not best pleased. I've turned off my Facebook for HTC sense notifications for now which at least takes the annoying notification away. There are a few other people with the problem it seems. Fingers crossed for a fix soon.
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Old September 5th, 2013, 01:35 PM   #21 (permalink)
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nothing will happen unless you open a ticket with HTC. This is not an official HTC forum so they will not know if you just post here.

they have excellent customer service and the more tickets on the issue, the faster they can see it as being an "issue" and work on a fix.
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Old September 5th, 2013, 03:40 PM   #22 (permalink)
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Hi, thanks, that was going to be my next step but I'd heard mixed reviews about how good they are. I've opened a ticket with them now so will post again when they reply.

I've just rang HTC and spoken to a guy who said that my only option really is to send my phone off to them for repairs. He said that it sounds like a software issue and that they would reinstall the software on the phone which should fix it. I'm reluctant to send it away however as I'm not sure I can be without my phone and I'm also concerned that they'd charge me a lot to do it. Is there any way that I could reinstall the software myself? I know it's risky but I'm willing to give it a try if it means not sending the phone away. Thanks for your help
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Old September 7th, 2013, 07:26 AM   #23 (permalink)
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Default Not getting Facebook notifications

When I first got my phone Facebook pushed notifications just fine. It would make a noise and the notification light would blink. About a week ago I disabled the Facebook app because it wouldn't let me uninstall it. Yesterday I decided to re-enable the app and updated it to the latest version. Ever since then Facebook will not push a notification and I have to actually open the app to see if I have any messages. I've tried disabling the app again and clearing app data, but that didn't help. Any suggestions?

I'm running stock Android 4.2.2 on my Verizon HTC One.
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Old September 7th, 2013, 12:36 PM   #24 (permalink)
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Do you receive push notifications for other apps?

Have you accidentally disabled autosync?

Have you checked in the apps settings to make sure that notifications are enabled?
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Old September 7th, 2013, 04:23 PM   #25 (permalink)
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Quote:
Originally Posted by gibbs1984 View Post
Do you receive push notifications for other apps?
Yes.

Quote:
Originally Posted by gibbs1984 View Post
Have you accidentally disabled autosync?
No.

Quote:
Originally Posted by gibbs1984 View Post
Have you checked in the apps settings to make sure that notifications are enabled?
Yep. Notifications are enabled, but they don't push for some reason.
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Old September 7th, 2013, 04:55 PM   #26 (permalink)
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i just saw an update for the app pushed to my device today. did you get this latest update?

in the facebook settings tab under account settings, uncheck the three options (calendar, contacts, live feed) then re check them again.tap the three dots top right and select "sync now".

if that does not work, head back in there and go to the three dots then "remove".

go into apps and swipe screen to the left to "all". scroll to facebook for htc sense and force stop.

if none of the above is working, verify this issue occurs on wifi as well as data and make sure nothing on your desktop version of facebook has been changed.

this is really a simple thing to fix, but if you have some other app disabled or something interfering, its going to be an uphill battle to try and fix over the internet.
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Old September 7th, 2013, 05:34 PM   #27 (permalink)
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I am running the most current version of Facebook.

If I open up the Facebook app and go to Account Settings > Notifications > Mobile Push all the options are unchecked. If I try to check them the page will refresh and it will be unchecked again.
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Old September 7th, 2013, 06:19 PM   #28 (permalink)
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ok you have an issue with the facebook app.

un install ALL updates to facebook, clear cache (again), remove its sync options from the accounts and sync section.

press and hold the power button until the phone reboots on its own (look at the message on the screen telling you to continue to hold the power button).

once this occurs, go to the google play store and REINSTALL the facebook app.
once this happens go into accounts and sync and check those options again.

you are NOT rooted correct?

and does this happen on cellular AND wifi data?
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Old September 7th, 2013, 06:48 PM   #29 (permalink)
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I followed your steps exactly. With the new Facebook update there is a bar in the notification panel that will show friend requests, messages, and updates, but my phone will still not make a notification sound or make the notification light blink. When I go into the Facebook app it will still refresh the page and not let me check any push notifications. This happens on wifi and mobile data and I am NOT rooted.
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Old September 7th, 2013, 07:48 PM   #30 (permalink)
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not sure what else to say other than a factory reset. It's hard to imagine one app is causing this issue for you.

if you do not want to factory reset, perhaps someone else can offer help.

you may also want to cast a broader net and search the internet to see if others have experienced this issue.
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Old September 10th, 2013, 05:10 AM   #31 (permalink)
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The Android Facebook app is and always has been dodgy with notifications in my experience.

They seem to work when it feels like it. I have had this experience on all of my phones. My wife is the same with her Desire S.
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More



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