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Old July 8th, 2013, 06:22 PM   #1 (permalink)
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Default [Q] Carrier Check

I have this HTC One from Sasktel but something happened to the software and I had to send the phone off to get it completely reprogrammed. Once i received my phone back from repairs, Sasktel told me the phone wasn't with Sasktel anymore for some reason. They don't even know who the new carrier is so I have no idea who to ask to help me get the 8 digit number to unlock my phone so i can put it back with Sasktel.

So is there anyway I can do a carrier check with the phone or anyway I can get the 8 digit unlock code?

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Old July 8th, 2013, 06:55 PM   #2 (permalink)
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Hmm maybe they sent you back a new phone rather then yours fixed.

Not sure how to help you though, sorry.
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Old July 8th, 2013, 07:17 PM   #3 (permalink)
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No it is still the same phone because the fcc id number on the back of the phone still matches the one on the box. but the IMEI number and serial number are different
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Old July 8th, 2013, 08:18 PM   #4 (permalink)
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Do FCC IDs identify individual handsets? I'd have guessed just phone models

If the IMEI and serial number have changed that's a different phone, or at least has had the motherboard replaced (and given how the One is built swapping phones is easier).
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Old July 8th, 2013, 09:11 PM   #5 (permalink)
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ah i guess it could be a totally new phone. But i still need to know what carrier it is hooked up to so i can ask them for a network unlock code.

When I go to Settings-> about->network, is says operator name is unknown and mobile network is unknown. Signal strength is 0 and service state is out of service.

Does this mean the phone is actually not hooked up to any carrier and i have to resend it back to the programmers so they can hook it back up to Sasktel? Or does it only say unknown because the phone isn't activated yet since it's been "fixed".
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Old July 8th, 2013, 09:18 PM   #6 (permalink)
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Hrmm, I'd contact HTC Canada man.
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Old July 8th, 2013, 10:54 PM   #7 (permalink)
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I have sent them an email but i am still waiting for a reply from them. Hoping they will be able to help them because right now i am feeling like they are my last resort to get this fixed.
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Old July 9th, 2013, 05:00 AM   #8 (permalink)
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Did you purchase the phone on contract with Sasktel?

If so it is absolutely their responsibility to make sure they repair/replace your handset with one that works on their network.
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Old July 10th, 2013, 10:34 PM   #9 (permalink)
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Well I had purchased the phone from a person off Facebook who had won this phone from a Contest (From Futuretel service cenrte) and it was hooked up to Sasktel then.

Since the Sasktel SIM card gets a network locked, I am guessing Sasktel is not the carrier anymore. Or can they still be but can't find the code to unlock it since my phone is not in their systems now?

Can I just go around to the other Carriers such as Bell, Roger, telus, etc. and try out their SIM cards? Even if I do go to the right carrier without knowing and tried their SIM card out, would I still get a network locked or would it let me use the phone? Right now, I don't think my phone would be in their systems since it was set up in repairs by HTC instead of the carrier company.

And the phone was on prepaid.
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Old July 11th, 2013, 01:00 AM   #10 (permalink)
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I don't know the answer to that, since according to Google Sasktel is CDMA based and we don't have those here. I thought CDMA handsets only used a SIM for 4G, so if it doesn't connect to anything then my guess is that it's not registered with any of the networks. But as I say, only a guess because that technology isn't used in Europe so I have no experience.

Maybe you need to phone HTC if they've not replied to email. If it's CDMA I'd think the network will need the MEID to register it (but they should have asked that, surely?). Or maybe Facebook guy can tell you the phone's history, if it was originally on a different network (the most obvious reason it would change when HTC repaired/replaced it)?
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More



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