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Old July 22nd, 2013, 09:45 PM   #1 (permalink)
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Default Charging Problem

When I go to plug my One in, it only will charge if the power is off. If the power is on, it does not recognize the power cord is in.

Is this a hardware failure or software?

I appreciate the help

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Old July 22nd, 2013, 10:20 PM   #2 (permalink)
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Originally Posted by LEGEND72 View Post
When I go to plug my One in, it only will charge if the power is off. If the power is on, it does not recognize the power cord is in.

Is this a hardware failure or software?

I appreciate the help
Is this on stock rom or custom rom?

I ask because I once had a rom/kernel combo that did that as well and it is not normal.
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Old July 22nd, 2013, 10:26 PM   #3 (permalink)
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It is stock ROM.
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Old July 22nd, 2013, 10:29 PM   #4 (permalink)
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It is stock ROM.
untouched virgin stock take it in and see what the store thinks. Im thinking its just software but you should not have to change it to get it to function correctly.
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Old July 22nd, 2013, 10:38 PM   #5 (permalink)
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untouched virgin stock take it in and see what the store thinks. Im thinking its just software but you should not have to change it to get it to function correctly.

So can I do a factory reset and have it charge correctly again?

I almost feel like that is exactly what the store would do. Not like they would go in and mess with the ROM.
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Old July 22nd, 2013, 10:50 PM   #6 (permalink)
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So can I do a factory reset and have it charge correctly again?

I almost feel like that is exactly what the store would do. Not like they would go in and mess with the ROM.
Yes you can try that first, but what I meant was take it in and get replacement.

Has it ever charged correctly while powered on?
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Old July 22nd, 2013, 10:57 PM   #7 (permalink)
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Yes you can try that first, but what I meant was take it in and get replacement.

Has it ever charged correctly while powered on?

Yes. It has worked flawlessly since they came out. This is a brand new thing. I guess now that I'm talking about it, it has become sort of glitch recently.... IE - The screen will illuminate in my pocket without me touching it. The volume will get messed with, ect.
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Old July 22nd, 2013, 11:02 PM   #8 (permalink)
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Yes. It has worked flawlessly since they came out. This is a brand new thing. I guess now that I'm talking about it, it has become sort of glitch recently.... IE - The screen will illuminate in my pocket without me touching it. The volume will get messed with, ect.
oh, that does sound hardware related, I would do the factory reset, try it out and if no good take/send it in.
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Old July 22nd, 2013, 11:05 PM   #9 (permalink)
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oh, that does sound hardware related, I would do the factory reset, try it out and if no good take/send it in.

Alright... Thank you so much for your help. You have provided a wonderful resource, and I very much appreciate it. If your interested, I will post the end result after I get it done.
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Old July 22nd, 2013, 11:26 PM   #10 (permalink)
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Alright... Thank you so much for your help. You have provided a wonderful resource, and I very much appreciate it. If your interested, I will post the end result after I get it done.
Yes please, always love to hear good resolved issues, some are not always resolved well but we still like resolved responses.
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Old September 15th, 2013, 04:43 AM   #11 (permalink)
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Angry Phantom issues with phone after charging

Hi all,

My HTC ONE acting strange, everything just randomly started while I was playing music on my phone..

I wasn't able to charge my phone (tried different HTC chargers) after some time it was charging up till 5% and then stopped. And now somehow I managed to charge it full.

When I call or somebody calls me, every-time speaker turns on itself.

When charging screen is always on, and all these weird things started at once.

Can this be a hardware issue?
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Old September 15th, 2013, 07:49 AM   #12 (permalink)
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Your problems seems more software related than hardware. Have you taken an update recently? Do you know what version your firmware/software are ?
I'll need some more info to help you track down whats happening.
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Old September 15th, 2013, 10:49 AM   #13 (permalink)
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No, there were no updates recently for my phone.

Android: 4.2.2
HTC Sense: 5.0
Software: 2.24.401.8
HTC SDK API Level: 5.34
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Old September 15th, 2013, 01:02 PM   #14 (permalink)
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what do you mean when "the charging screen is on"? What is the charging screen?

are these issues happening WHILST the phone is plugged in and charging? if off charge do these issues still occur?

are you using AC power or USB power from a computer?

does this issue happen on ANY USB cable you use?

if plugged into a wall, are you using the htc wall adapter or 3rd party?

are you using a desktop stand rto charge?

you are in a different country in the US based on your avatar, is the voltage there 220?

how long have you had this phone? when did these issues start? did you install or uninstall any apps prior to these issues?

sounds like a temporary issue that may be remedied by a soft reset. hold the phones power button until the phone counts down to zero, screen goes blank and then it reboots. once it reboots, let go of the power button.

kindly provide as much info as possible as it's hard to diagnose over the internet.
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Old September 15th, 2013, 09:58 PM   #15 (permalink)
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I'm assuming you have checked these options already within Settings, but if not they might be worth mentioning. My apologies if they are not completely applicable. Just a couple of ideas:




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Old April 15th, 2014, 08:04 AM   #16 (permalink)
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Default HTC One Charging Issue

My phone died, and when I plugged the charger in, I turned it on, but after about 30 seconds it restarted itself. I have a non-rooted, T-Mobile, charger that came with the phone, 4.3 Jellybean. It just keeps restarting, turning off an on. If I turn it off manually after it turns on by itself, then it stays off. It is still charging sort of. When it restarts, it doesn't show the T-Mobile logo, it just turns black. The amber charging light is on when it's on, but when I turn it off manually, the amber light turns on and off randomly. Also, when I turn it off manually, the T-Mobile logo stays there until I press the power button once, then it goes black. Then, the charging meter in the middle of the screen pops up working just fine with the amber light. But after the screen times out, if I press the power button once, the amber light turns off temporarily and the phone turns backs on, continuing the cycle. Was thinking about doing a soft boot since the last time I did one was January 25th. Any help is appreciated.

EDIT: Soft boot did not work. Phone is in same condition.
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Old April 15th, 2014, 08:44 AM   #17 (permalink)
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1) Running the battery down until the phone dies, except for the first 3 charging cycles, is a good way to need a new battery in about 6 months. Try to charge it when it's down to 40%-60%. Arounf 50% is the peak lifespan for the battery.

2) If you ran it completely down, turn the phone off (if it isn't already), plug the charger in and wait until the phone tells you it's fully charged. In your case, depending on how long it's been since the battery was made, it could take 24 hours. It's a battery charger, not an external power supply for the phone.

If you must have the phone on 24/7, buy a spare battery or two, But running the battery down constantly until the phone shuts off is going to kill the battery pretty quickly. Under normal use, a battery should last 18-24 months with no change, then very slowly last less time between charges. But you should be able to use it for about 3 years before the charge times come too frequently. (My emergency - "when the real phone is in for repair or something - phone is about 11 years old, and has the original battery in it. It still lasts about as long as it did when it was new.)
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Old April 15th, 2014, 08:54 AM   #18 (permalink)
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I hardly ever let the phone die.
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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