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Old September 29th, 2013, 09:19 PM   #1 (permalink)
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Default Phone is on, but screen does not work (potentially damaged screen)

Hey all

Ok so I have a bit of a problem. I went out to play airsoft today, and during one game, I forgot my phone with in my pocket. Half way through the game, I noticed it was and quickly tucked it away in a nice padded part of my load out. Well after getting back to the staging area, I attempted to take my phone out and keep using it. I noticed the screen was completely black and didnt want to work. Im still getting notifications sounds and various other bits of feedback, but just a black screen. I attempted to reboot the device and throw it into the boot load screen, but no luck. It just restarts the phone. Any ideas?! Im getting concerned!


The HTC One was acquired through a giveaway at my work. It was a special for mobile sales reps. It is an AT&T model and one of the originals. It is not a refurb and runs of AT&T. It is not rooted. I do not have insurance since the plan was done through an employee plan. I wanted to set it up, but the rep never responded, so I let it go.

The back and home buttons light up fine, but do not seem responsive. It seems almost as though the proximity sensor is being triggered. It makes all the normal noises, vibrations ect. it always does.

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Last edited by marctronixx; September 29th, 2013 at 10:57 PM.
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Old September 29th, 2013, 10:18 PM   #2 (permalink)
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are you rooted?
what carrier?
how long have you had the phone? is it new or refurb?

if you have an htc one (difficult to tell based on your signature),

just take it in for service.

things you can try:

let the battery deplete
press and hold the power button for 30 seconds or so
press and hold the power and UP button to attempt a restart

can you connect it to the computer and see the file structure?

does it ring if you call it?

other than that, you could have a physical issue.

its very hard to diagnose over the internet and its best to have a tech or someone local check it out.

use your insurance you pay for....
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Old September 29th, 2013, 10:31 PM   #3 (permalink)
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Default Your LCD screen stopped working

The screen on your phone has gone out either by malfunctioning or damage and need to be replaced. If your phone still recognizes your touch (vibrates when you touch it, unless you had that setting turned off) then you won’t have to replace your touch screen digitizer only the LCD Screen itself. It depends on your phone but this can range from $15-$60.

If your phone is still under a year old and has no signs of damage then you might want to look into filing a warranty claim. This will be your cheapest option and if this problem was due to a malfunction then its covered under the manufacturer’s warranty.

If there is damage then I recommend fixing it yourself, it is often cheaper than filing an insurance claim and is not as difficult as one might think to replace the screen.

But that’s what it is. Now you just have to choose what to do about it.

Good luck redraptor

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Old September 29th, 2013, 10:49 PM   #4 (permalink)
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Originally Posted by redraptor View Post

I'd initiate a warranty claim w/HTC:


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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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