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Old January 28th, 2014, 07:43 PM   #1 (permalink)
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Default [Resolved: Factory Reset] Unknown caller in call log

Every time I receive a call from or make a call to somebody in my contacts list, when I check my call log afterwards there is a call listed from an unknown caller at the exact same time as the previous call. This results in an unknown caller always being at the top of my call log, which isn't a huge deal, but is kind of annoying.

All my searches for the same problem I'm having turn up results about getting and/or blocking calls from unknown callers, but I am NOT actually getting these calls.

Any ideas on what is causing this? Haven't rooted my phone or anything. Thanks!

Edit: Downloaded the app Call History Manager, it's saying the contact name is "-1" and the calls are 5 hours long, regardless of the length of the call with a contact.

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Last edited by chenzales; January 28th, 2014 at 08:08 PM. Reason: More info
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Old January 28th, 2014, 08:09 PM   #2 (permalink)
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Has this always happened?

Did you clear your call history?

Do you have contacts stored on the sim card?

Soft reset?

Soft boot (hold power plus the up button until phone restarts)?

Do you have a lot of contacts?

Using 3rd party dialer screens?

Latest Android update?

Can you delete the unknown caller each time it happens?
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chenzales (January 28th, 2014)
Old January 28th, 2014, 08:31 PM   #3 (permalink)
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Quote:
Originally Posted by marctronixx View Post
Has this always happened?
It has happened for as long as I can remember since getting the HTC One on Verizon back in August last year.

Quote:
Originally Posted by marctronixx View Post
Did you clear your call history?
I have not tried clearing my call history.

Quote:
Originally Posted by marctronixx View Post
Do you have contacts stored on the sim card?
Only six numbers are stored on the SIM card (check balance, minutes, etc.) while the rest are stored in the phone's memory.

Quote:
Originally Posted by marctronixx View Post
Soft reset?

Soft boot (hold power plus the up button until phone restarts)?
Neither soft reset nor soft boot stop this from happening

Quote:
Originally Posted by marctronixx View Post
Do you have a lot of contacts?
I have 162 phone contacts, plus about 600 contacts from gmail accounts.

Quote:
Originally Posted by marctronixx View Post
Using 3rd party dialer screens?
I am currently using Dialer One.

Quote:
Originally Posted by marctronixx View Post
Latest Android update?
Currently using android 4.3 which rolled out recently, but the problem was happening before that, too.

Can you delete the unknown caller each time it happens?[/QUOTE]

Yes, I can delete the unknown caller each time it happens. It's just that everytime I make or receive a call to/from any number, another instance appears in the log.


Also wanted to add that after downloading the app Call History Manager, it's showing that the number called is just "1" and that the call length is always 5 hours.
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Old January 28th, 2014, 08:57 PM   #4 (permalink)
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Remove dialer one.

Since its happened from day one, there maybe something local to your device. I've not seen that behavior ever. I don't have as many contacts as you but I don't see how that would cause this issue anyway.

So perhaps remove the dialer pad and clear your call history.
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chenzales (January 28th, 2014)
Old January 28th, 2014, 09:13 PM   #5 (permalink)
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Uninstalling Dialer One and deleting the call log did not fix the problem.

Going to try a factory reset and see if the problem persists.

Thank you for the help!
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marctronixx (January 28th, 2014)
Old January 28th, 2014, 10:05 PM   #6 (permalink)
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factory reset will usually cure these things.

keep the class posted.
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chenzales (January 29th, 2014)
Old January 29th, 2014, 12:28 AM   #7 (permalink)
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Factory reset seems to have fixed the issue. Thanks again!
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HTC One
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The HTC One is the manufacturer's flagship device for 2013. The device's specs put it in the top of the smartphone pyramid, featuring a 1.7 GHz quad-core Snapdragon 600 processor, 2 GB of RAM, a 4.7-inch 1080p display and Android 4.1.2. Its... Read More

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