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Old November 20th, 2011, 02:20 AM   #1 (permalink)
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Mad Stuck in reboot loop!!!

I have had my Rezound since 11-14. Everything was great until 11-17, since then the phone has got stuck in a boot loop 4 times. Every time I had to do a battery pull and factory reset, which is annoying since I had everything set up. The last 2 times I didnt load anything on the phone except my contacts, and the SD card has been out since reboot #2.

Coming from the DINC I am pretty dissapointed. Going to hopefully get a replacement tomorrow. I really like the phone, but if it has too many bugs I am going to wait for the Nexus.

Anyone else having the reboot problem??

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Old November 20th, 2011, 06:44 AM   #2 (permalink)
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Have you tried disabling "Fast Boot" under the "Power" settings?
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Old November 20th, 2011, 07:24 AM   #3 (permalink)
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Yes I disabled fast boot after the first time it rebooted.
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Old November 20th, 2011, 07:33 AM   #4 (permalink)
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I'd take it back then...
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Old November 20th, 2011, 07:44 AM   #5 (permalink)
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Had the same issue. Got to the point that it wouldn't boot to home screen. Factory reset did not help. The first time it happened the phone got extremely hot. Got a replacement last night. Will see how this one does.
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Old November 20th, 2011, 12:23 PM   #6 (permalink)
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Yeah i would exchange it as well.
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Old November 20th, 2011, 12:54 PM   #7 (permalink)
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What variable changed on your phone between now and the last time that it worked? Any software changes, app installs etc? Typically a computer device acts up when there's a change in software, hardware, or the operating conditions.
 
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Old November 20th, 2011, 06:58 PM   #8 (permalink)
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What variable changed on your phone between now and the last time that it worked? Any software changes, app installs etc? Typically a computer device acts up when there's a change in software, hardware, or the operating conditions.
The last 2 times I didnt load anything on the phone except my contacts, and the SD card has been out since reboot #2.

I went to the Verizion store today and exchanged it without a problem. The employee told me mine was the third to have that problem. Unknown how many they sold though so maybe like any new product there are a few lemons produced. I am hoping the new one works great!
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Old November 20th, 2011, 07:07 PM   #9 (permalink)
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Good luck. I sure hope HTC actually fixes these phones before they recycle them for refurbs.
 
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Old November 25th, 2011, 12:04 PM   #10 (permalink)
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I had this same thing happen to me yesterday. I uninstalled a live wallpaper and went back in and checked if it was gone and it wasnt. So I rebooted my rezound thinking that would resolve it still showing. Well when I did that the phone keeped rebooting non stop. It would get to the lock screen I would unlock it and then it would reboot. Everything I tried would not stop it from doing it. Battery pulls to no end! So I ended up doing a hard reset and all is good now. Well so far anyways. So do you guys think I should take it back and get a new one? Or should I wait it out and see if it does it again?
PS I did have fast boot ticked but I have it unticked now.
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Old November 25th, 2011, 12:19 PM   #11 (permalink)
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Originally Posted by mgdking View Post
I had this same thing happen to me yesterday. I uninstalled a live wallpaper and went back in and checked if it was gone and it wasnt. So I rebooted my rezound thinking that would resolve it still showing. Well when I did that the phone keeped rebooting non stop. It would get to the lock screen I would unlock it and then it would reboot. Everything I tried would not stop it from doing it. Battery pulls to no end! So I ended up doing a hard reset and all is good now. Well so far anyways. So do you guys think I should take it back and get a new one? Or should I wait it out and see if it does it again?
PS I did have fast boot ticked but I have it unticked now.
I seemed to solve my reboot issues by reformatting my sd card and doing a factory reset.
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Old November 25th, 2011, 01:36 PM   #12 (permalink)
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that happened to me too ill see how it does this weekend , if it starts getting extremly hot again ill take it back
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Old November 26th, 2011, 12:57 AM   #13 (permalink)
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Happened to me this morning. Powered it off to charge last night and when I turned it on kept rebooting and had no signal. Pulled the battery a few times to stop the booting but would repeat every time I turned it on. When I finally had the lock screen when I went to unlock it started the boot up again. Ended up taking it to verizon where the rep did a factory reset. Love the phone but this kind of bugs me after only 10 days.
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Old November 26th, 2011, 02:36 AM   #14 (permalink)
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Default fix for now!!

I am so glad I read this today at work.... I had a few minutes and was checking the device forums. Happened to read the post for this. Not 5 minutes ago my own Rezound started the boot looping issue. I had set the device to 3g only as I don't live in a lte market....

Fix is as follows:
Pull bat, remove sim card. Power on, device should fully start and go into emergency mode. Set it back to cdma/lte
Menu<settings<wireless&networks<mobile networks<network mode<lte/cdma

Power off phone, sim card back in and you should be good. I'm just worried what's gonna happen to my awesome battery life now....

Ill post tomorrow after I run into work and add my phone to the thread. I think they said a MR is in the works....let you guys know!
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Old November 26th, 2011, 02:41 PM   #15 (permalink)
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Originally Posted by c0wboi View Post
I am so glad I read this today at work.... I had a few minutes and was checking the device forums. Happened to read the post for this. Not 5 minutes ago my own Rezound started the boot looping issue. I had set the device to 3g only as I don't live in a lte market....

Fix is as follows:
Pull bat, remove sim card. Power on, device should fully start and go into emergency mode. Set it back to cdma/lte
Menu<settings<wireless&networks<mobile networks<network mode<lte/cdma

Power off phone, sim card back in and you should be good. I'm just worried what's gonna happen to my awesome battery life now....

Ill post tomorrow after I run into work and add my phone to the thread. I think they said a MR is in the works....let you guys know!
I didn't have to remove my sim - but I did have to reformat my sd card and factory reset. That was Thursday.
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Old November 26th, 2011, 04:51 PM   #16 (permalink)
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Good to hear. Just wanted to offer an option that doesnt require a hard reset or formatting an SD card....
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Old November 26th, 2011, 04:57 PM   #17 (permalink)
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Good to hear. Just wanted to offer an option that doesnt require a hard reset or formatting an SD card....
I liked your procedure and evernoted it in case it happens to me.

I'm curious if your phone is temp rooted?

There is another thread asking if the reboot loop is related to temp rooted phones.
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Old November 26th, 2011, 05:01 PM   #18 (permalink)
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No root whatsoever. Out of the box as HTC intended. Lol The one we saw in the store doing the same thing was also stock, guy had it for 3 days.
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Old November 26th, 2011, 06:08 PM   #19 (permalink)
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Re-boot happened to me too.
Funny thing is when the cover was off, it would not reboot. The second I put it on, it started re-booting over and over.
Tried this about 3 times and it was the same outcome. Cover off was fine. Cover on was re-boot.
Anyways, I had to factory reset my phone and all is good again.
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Old November 26th, 2011, 10:56 PM   #20 (permalink)
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Re-boot happened to me too.
Funny thing is when the cover was off, it would not reboot. The second I put it on, it started re-booting over and over.
Tried this about 3 times and it was the same outcome. Cover off was fine. Cover on was re-boot.
Anyways, I had to factory reset my phone and all is good again.
Funny you mention the cover, I noticed the same thing. It started for me when my phone was in 3G ALL day and I've never seen 3G for the 4 days I've have this thing. I figured something was up so I did a battery pull and it never booted properly again. With the cover off it would boot to lock screen but I had no signal "X" although WiFi did pick up a signal

Factory Reset = PITA but I'm back in action
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Old November 27th, 2011, 11:29 AM   #21 (permalink)
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I had this same thing happen to me yesterday. I uninstalled a live wallpaper and went back in and checked if it was gone and it wasnt. So I rebooted my rezound thinking that would resolve it still showing. Well when I did that the phone keeped rebooting non stop. It would get to the lock screen I would unlock it and then it would reboot. Everything I tried would not stop it from doing it. Battery pulls to no end! So I ended up doing a hard reset and all is good now. Well so far anyways. So do you guys think I should take it back and get a new one? Or should I wait it out and see if it does it again?
PS I did have fast boot ticked but I have it unticked now.
Just wanted to give an update....Since this happened to me and I did a hard reset I havent had any problems at all. I am still in limbo whether or not I should take it back and exchange it for a new one? Other then this set back I am really loving this phone!
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Old November 27th, 2011, 11:44 AM   #22 (permalink)
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Just wanted to give an update....Since this happened to me and I did a hard reset I havent had any problems at all. I am still in limbo whether or not I should take it back and exchange it for a new one? Other then this set back I am really loving this phone!
Fwiw: There's a report in another forum saying the guy at the store immediately replaced the stock battery with a new one and it has not happened since.
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Old November 27th, 2011, 02:00 PM   #23 (permalink)
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Guess an exchange is in my future. Grrr. Turned my phone off, stuck the extended battery in and now we are in the loop again - hadn't done that since Thanksgiving but then again, I hadn't powered it off. Not happy. Just got it back the way I wanted it.

Pulled my sim and that didn't reset it.

Just wiped the sd card, no go, so now on to the factory reset. Hope they fix this issue soon and that I don't get another reject. Love this phone too much.
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Old November 28th, 2011, 12:26 AM   #24 (permalink)
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Hey all. I had this problem come up randomly and found this thread tonight.

I have no task killers, stock htc rezound bunch of regular apps installed... no rooting.


My Reboot loop is thus: Turn on phone, boots up, lock screen apppears... if I'm fast enough I can unlock it and see the "Loading...." screen for the HTC Sense I imagine... phone freezes and eventually reboots within seconds.

Here's my assessment...


I took off the battery cover and it booted up just fine.

Replaced the battery cover and it would get into reboot loop.

Remove battery cover again, phone boots fine.

Replace battery cover while phone is running fine, freezes up and reboots.

I then tried booting it with no cover and then putting the extended battery cover on. same thing, instant freeze!

So now i'm wondering what the OS is doing when the battery cover is on, as opposed to being off... it would help out!
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Old November 28th, 2011, 01:09 AM   #25 (permalink)
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I figured on a temporarly solution I think...

I booted the phone w/o a cover so it works.
I set network mode to lte/cdma, removed a few recent apps (espn scoreboard...etc, nothing crazy)
I re-enabled "Fast boot" (something must have turned it off)... replaced the cover, and it booted and is now working fine again.


I'll try tinkering with some more settings..
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Old November 28th, 2011, 05:05 AM   #26 (permalink)
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Hey all. I had this problem come up randomly and found this thread tonight.

I have no task killers, stock htc rezound bunch of regular apps installed... no rooting.


My Reboot loop is thus: Turn on phone, boots up, lock screen apppears... if I'm fast enough I can unlock it and see the "Loading...." screen for the HTC Sense I imagine... phone freezes and eventually reboots within seconds.

Here's my assessment...


I took off the battery cover and it booted up just fine.

Replaced the battery cover and it would get into reboot loop. Fi

Remove battery cover again, phone boots fine.

Replace battery cover while phone is running fine, freezes up and reboots.

I then tried booting it with no cover and then putting the extended battery cover on. same thing, instant freeze!

So now i'm wondering what the OS is doing when the battery cover is on, as opposed to being off... it would help out!
Very VERY interesting. Mine boot looped once, my husbands got stuck in a boot loop no matter what he did so they replaced it at the store (now he wants a Razr coz he thinks we shouldn't have this bad of a glitch, I dunno). Didn't try booting without the back though....

But since we all know the back houses part of the antenna-- and I saw in another thread that its some kind of glitch where the phone is trying to authenticate to the network when it's booting (and when it fails, it boots again thus causing the loops)... Might be something wrong with the antenna/housing? This is one where I can't really tell if its more software or hardware related... Probably software though... It could even be a glitch with the software/device trying to communicate through that part of the antenna on the cover and fails... In the other thread the guy said they've reported (vzw) it to htc and its some batch of phones that got corrupt versions of software. I don't know how true that is being that I read it from another's post but thought I'd share what I found.
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Old November 28th, 2011, 10:20 AM   #27 (permalink)
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Yes I saw and responded on that other post as well... Will keep everything updated if I find any solutions..

But ever since my bootloop fix stated above, I've had no problems again and at least have a way to deal with it and keep the phone fully operational for now!
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Old November 28th, 2011, 01:40 PM   #28 (permalink)
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So far it doesn't seem to be any of the apps... and may be directly related to setting the phone to cdma only mode and long-rebooting... fastboot doesn't seem to have a problem.
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Old November 28th, 2011, 06:58 PM   #29 (permalink)
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My rezound went into a reboot loop today but a factory reset worked so far. It started when I tried to open handcent up . I just hope this doesent become a trend.
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Old November 28th, 2011, 07:59 PM   #30 (permalink)
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So far it doesn't seem to be any of the apps... and may be directly related to setting the phone to cdma only mode and long-rebooting... fastboot doesn't seem to have a problem.
I turned off fastboot (I forget why - a recommendation . . . ) so I'll have to turn it back on. Mine has only happened with long-rebooting. I still think I will exchange it as soon as I get close to a store.
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Old November 28th, 2011, 08:14 PM   #31 (permalink)
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I turned off fastboot (I forget why - a recommendation . . . ) so I'll have to turn it back on. Mine has only happened with long-rebooting. I still think I will exchange it as soon as I get close to a store.
I called tech support tonight and asked if I can return mine they said as long as it is working no! They said it has to happen a few more times before they will exchange.
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Old November 29th, 2011, 03:09 AM   #32 (permalink)
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So far it doesn't seem to be any of the apps... and may be directly related to setting the phone to cdma only mode and long-rebooting... fastboot doesn't seem to have a problem.
I don't think it's cdma only and long reboot--- mainly because there have been people in this and other forums (I am also over on xda) that have had it for one day or less, without changing the lte to off or unchecking fastboot and still had the problem. When it happened to my husband's, he didn't have fastboot unchecked either... and later we unchecked em... after he got his replaced. I'm actually really starting to believe the guy that got the info about it having to do with failing to connect to the network triggering a reboot which then happens endlessly. It's the only thing that has been consistent, since many have had all sorts of settings on or off etc. even stock with no apps installed and it still happened. Especially since people noticed how it would boot with the back off. I hope they fix the issue. It hasn't happened to mine again since the one time that it did... and I have fastboot unchecked.
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Old November 29th, 2011, 03:11 AM   #33 (permalink)
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I called tech support tonight and asked if I can return mine they said as long as it is working no! They said it has to happen a few more times before they will exchange.
Hmm If you're really uncomfortable with the device you can always call and explain to them again how you feel. You'll have a different person... They exchanged my husband's first time it happened (but we never got his to load back up, either).
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Old November 29th, 2011, 10:49 AM   #34 (permalink)
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Yesterday my battery completely drained and may have also affected my network presence (I never changed my phone to cdma only or unchecked FastBoot). I went into a loop and would not stop until I took the back off my phone and took out my sd card. once I put my sd card back, it stopped looping as long as my back cover was off.

I ended up putting the cover on, turning the phone off and charging overnight. This morning it "SEEMS" to work fine, but my mobile network was set to cdma only so I couldn't get any messages or calls. Once I changed it to LTE/CDMA then everything went back to normal. We'll see what happens. . . . . .
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Old November 29th, 2011, 11:43 AM   #35 (permalink)
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CDMA only should still get you calls/messages....
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Old November 29th, 2011, 04:45 PM   #36 (permalink)
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just wanted to give you all a confirmation based on my rezound reboots issues. this is my 3rd time rebooting so there might have been a conflict with an app i installed

OFFICAL EBAY APPLICATION BY EBAY HAS CAUSED MY PHONE TO INFINATE REBOOT

i rebooted my phone after installing every app, 13 reboots, 13 diff apps. now i install ebay. reboot. reboot reboot reboot cycle has begun. time to factory reset...4th time...sigh

does anyone have the official ebay app without reboot issues??
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Old November 29th, 2011, 04:51 PM   #37 (permalink)
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just wanted to give you all a confirmation based on my rezound reboots issues. this is my 3rd time rebooting so there might have been a conflict with an app i installed

OFFICAL EBAY APPLICATION BY EBAY HAS CAUSED MY PHONE TO INFINATE REBOOT

i rebooted my phone after installing every app, 13 reboots, 13 diff apps. now i install ebay. reboot. reboot reboot reboot cycle has begun. time to factory reset...4th time...sigh

does anyone have the official ebay app without reboot issues??
I'm using the official ebay app without issues.

My first reboot loop happened when my phone got stuck downloading a balck friday app . . . I pulled the battery and then the loop started.

My second reboot loop happened when I put in the extended life battery.
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Old November 29th, 2011, 05:03 PM   #38 (permalink)
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You don't have to factory reset. Just take the battery cover off and boot, and remove whatever app you think is causing the problem.
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Old November 29th, 2011, 05:27 PM   #39 (permalink)
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So has anyone contacted HTC about this problem we all are having? Its only happened to me once back on the 14th of Nov. I have done many app installs. I even had my battery run completely dead and the phone shut off all by its self. Put it on the charger for about 15min. Took it off the charger started the phone up and had no problems. I set my phone to cdma only from day one because I dont have 4G service where I live yet and after I went thru my bootloop and had hard reset its been on lte/cdma ever since. In fact I actually forgot about setting it back to cdma only. So I guess I cant say yes or no to that being the problem? I sure do wish we would hear a confirmed answer from HTC what the problem is because even tho I'm not having a problem with it anymore other then the one time (knock on wood) I'm still on the fence on whether or not I should exchange it for a different one.
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Old November 29th, 2011, 05:58 PM   #40 (permalink)
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Originally Posted by soccermom17540 View Post
I'm using the official ebay app without issues.

My first reboot loop happened when my phone got stuck downloading a balck friday app . . . I pulled the battery and then the loop started.

My second reboot loop happened when I put in the extended life battery.
hmm must be a combination of apps then. damn wish i could use the ebay app to keep track of my stuff >_<

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You don't have to factory reset. Just take the battery cover off and boot, and remove whatever app you think is causing the problem.
this didnt work for me, it still continuously reboots....
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Old November 29th, 2011, 07:35 PM   #41 (permalink)
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"hmm must be a combination of apps then. damn wish i could use the ebay app to keep track of my stuff >_<"

I had my phone get stuck in reboot loop with ZERO apps loaded on it. This happened twice. I did factory reset and put nothing else on the phone, not even an SD card. I do not *think* it is an app issue.
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Old November 29th, 2011, 07:37 PM   #42 (permalink)
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The last 2 times I didnt load anything on the phone except my contacts, and the SD card has been out since reboot #2.

I went to the Verizion store today and exchanged it without a problem. The employee told me mine was the third to have that problem. Unknown how many they sold though so maybe like any new product there are a few lemons produced. I am hoping the new one works great!
So far I am happy to report that I have not had any issues with my replacment phone!
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Old November 29th, 2011, 10:06 PM   #43 (permalink)
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I liked your procedure and evernoted it in case it happens to me.

I'm curious if your phone is temp rooted?

There is another thread asking if the reboot loop is related to temp rooted phones.
I had my first bowl of boot loops today (sounds like a cereal I know) and am now convinced that by not allowing the phone to connect to the internet and updating the network settings will stop the cycle. It looks like there are two ways to do his. Pull the SIM card or leave the back off since the antenna is part of the back.

Mine rebooted several times in a row while I played with the above mentioned options. I left the cover off and it stopped rebooting. Turned it off, put the back on and the cycle continued every time I tried this.

Then I pulled the battery, pulled the sim, put the battery and cover back on and it booted right up to the main screen. I then updated my network mode to LTE/CDMA exited out then went back in and changed it back to CDMA only" like I normally have it and I was back in business.

Later, I manually restarted it when fast boot was disabled and it hasn't rebooted on it's own since.

Also, I am not worried about this at all. I am willing to bet it's not a hardware issue and it will end up being a firmware fix or more than likely a fix to a piece of bloat ware that verizon put on it. I'm not very impressed with their selection of preinstalled apps except the "my verizon"app.

One thing I will note is that my screen response got very sluggish/laggy for the hour before this started. Because of the lag, I rebooted it then the loop cycle started up.
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Old November 30th, 2011, 12:42 PM   #44 (permalink)
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Got a new battery today. When I turned the phone on it went into the reboot loop. I am unable to even do a factory reset. I think the phone is bricked. Anyone have any suggestions? I am going to head to a VZW store soon, but wondered if anyone had any suggestions.
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Old November 30th, 2011, 02:13 PM   #45 (permalink)
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Got a new battery today. When I turned the phone on it went into the reboot loop. I am unable to even do a factory reset. I think the phone is bricked. Anyone have any suggestions? I am going to head to a VZW store soon, but wondered if anyone had any suggestions.
Well. I was able to get the phone working again. I pulled the sim and put the stock battery back in. Everything seems OK. I am wondering if the reboot loop started because the new battery probably had very little charge to it (new HTC standard battery from Verizon). I am going to email HTC right now to see if they are working on a fix for this. I doubt I will hear anything. My Incredible never had one issue.
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Old November 30th, 2011, 02:35 PM   #46 (permalink)
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I am going to email HTC right now to see if they are working on a fix for this. I doubt I will hear anything. My Incredible never had one issue.
I'm glad you're doing this. Suggest you mention any details you can remember of how to reproduce the problem in the Rezound support forum. I've had a couple of glitches, but luckily no repeating reboot problems so far.
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Old November 30th, 2011, 10:13 PM   #47 (permalink)
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We should try to compile some info to see if there is a trend, or common theme as to why this is happening. I am very happy with this phone and don't want to get rid of it because of this issue.

Wondering if it has to do with the Low Battery/Fastboot checked combo. Anyone else have the reboot cycle start when your phone was in this state?
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Old November 30th, 2011, 10:21 PM   #48 (permalink)
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It has happened twice to me. Only thing that was the same for both was that I was in 3G with wi-fi on. If I remember correctly, I had fastboot OFF both times. Both times I was in high performance power mode.

Phone put into service 11/15/11

1. Thanksgiving (11/24): Plugged into charger. Trying to download an app and market got stuck. Flipped off the back and pulled the standard battery. Put battery back in and replaced cover. Boot loop started.

2. 11/27: Powered phone off. Put in extended battery (first time use - not fully charged). Powered on and immediately went in to boot loop.

Both times the only way I could get out was to wait until the loop started again (before white HTC screen) and do a factory reset. First time it seemed to help to reformat my sd card - didn't do that the second time and it was fine.

A VZW rep told me not to put up with it and take it in (I had called about a different subject and mentioned the issue) - I just haven't gotten close to a store to exchange it but am still planning on it. I am sticking with the Rezound though - I love it.
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Old December 1st, 2011, 02:31 PM   #49 (permalink)
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This was the response from HTC. I basically asked if there was a way to prevent it from happening and if they were working on a fix to solve the issue. I expected this kind of response, but hope they are working on a solution to remedy this.

Thank you for contacting HTC Technical support about the trouble you are having with your HTC Rezound device. I do apologize that you have this issue with your device and I will gladly assist you with this today. At this time we do not have any information about this issue on the device and there is not a way you can prevent this from happening as we have not looked into this issue yet. We do not have any information about any updates being worked on to help resolve this. If your device does this again then you may want to contact your carrier for possible repair or replacement of your device to help resolve this issue with your device.
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Old December 1st, 2011, 03:02 PM   #50 (permalink)
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hmm must be a combination of apps then. damn wish i could use the ebay app to keep track of my stuff >_<



this didnt work for me, it still continuously reboots....

I was thinking of getting the rezound to use it for EBAY...Are you saying the app doesn't work?...and if it does, can you get the completed sales on it?
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