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Old January 9th, 2012, 06:09 AM   #1 (permalink)
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Default Rezound now $199 Verizon Wireless Online

I just picked mine up on Friday at a Vzw corporate store. I will have to call *611 and see if they will match the price drop.

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Old January 9th, 2012, 06:25 AM   #2 (permalink)
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I'm calling right now to see. I just got this ordered on the 15th for $249.

Eureka they were very nice they credited me $50 difference from what I paid on the 15th

So with the $50 new every two credit and the $50 price match I got this bad boy for $150.
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Old January 9th, 2012, 08:46 AM   #3 (permalink)
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Thanks....you just saved me $100! Called up Verizon CSR and $100 worth of credit will be applied to my current and future bill. Thought it was a good excuse to get the insurance which I never get but thought perhaps I was living on borrowed time.
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Old January 9th, 2012, 09:01 AM   #4 (permalink)
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If you're within the return period will you get the discount? Need to double check my receipt.
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Old January 9th, 2012, 09:21 AM   #5 (permalink)
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I returned the Gnex for a Rezound exactly two weeks ago. At first they said 'no'....that the clock started with the purchase of the Gnex. But I reminded them when I returned the Gnex that I was charged a restocking fee and my purchase of the phone was in effect cancelled. That was followed by more discussion between CSR and powers-that-be and then they agreed to do the $100 refund.
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Old January 9th, 2012, 09:27 AM   #6 (permalink)
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I upgraded to the GNEX and was told I had to the 15th to return it. I did return for a $35 restocking fee, then go the Rezound. Can I still get $100 credited? What should I say to the CSR, I have a feeling that aren't going to give in easily?
 
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Old January 9th, 2012, 09:39 AM   #7 (permalink)
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I wonder what amazon will drop their pricing too. So far they haven't changed it to reflect the new corp pricing. Also, I'm surprised verizon is not advertising the phone at that price. Almost like they don't want to sell it....unlockable bootloader and it gets shunned!
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Old January 9th, 2012, 09:48 AM   #8 (permalink)
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Verizon seems to be very tied to Motorola. This phone launch got no press. Its not ever a masthead on Verizon's site either. Its a great phone though. I love it. I have zero regrets about getting it.
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Old January 9th, 2012, 09:52 AM   #9 (permalink)
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Originally Posted by budmonster View Post
I upgraded to the GNEX and was told I had to the 15th to return it. I did return for a $35 restocking fee, then go the Rezound. Can I still get $100 credited? What should I say to the CSR, I have a feeling that aren't going to give in easily?
I did the same. They key is if you have had the Rezound within the last 14 days. If so just use the approach I described and you should get the refund. If not hang up and try again.
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Old January 9th, 2012, 10:24 AM   #10 (permalink)
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on the phone with customer service right now as i type this to see if they can do anything for me on the pricing since I just bought my Rezound only a week ago this past Friday.
Yay!! they just credited my account the difference..
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Old January 9th, 2012, 11:21 AM   #11 (permalink)
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I bought the rezound from a third party store less than 14 days ago...you think I can call corporate and they'll give my a hundred bucks credit? Or will they deny being I didnt purchase the phone through a corporate store?
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Old January 9th, 2012, 11:29 AM   #12 (permalink)
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I'm not in the same boat of any of you since I bought my Rezound off an eBay seller, but I have some advice.

If VZW doesn't want to credit you the difference, go into a corporate store and start a massive stink and scene. They won't want you to scare other customers away so they will give you what you want.
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Old January 9th, 2012, 11:46 AM   #13 (permalink)
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Worked for me, first try. All he did was call the store to confirm the price drop and credited me the money on my next bill. He didn't give me any problems, all I said was I ordered the phone for $299 and I saw a $100 price drop online. $100 is really nothing to them.
 
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Old January 9th, 2012, 11:47 AM   #14 (permalink)
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Just tried and she said no to me since I went through a third party store...if I call again and try, can they tell I JUST called??(my situation logged into a computer?)
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Old January 9th, 2012, 11:52 AM   #15 (permalink)
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If you bought from a 3rd party store you have to get credit from the 3rd party...Verizon is not responsible for pricing if you bought it from somewhere else...

Usually 3rd party retailers pricing lags by a few days so places such as amazon...wirefly...lets talk wont see price drops for a few days.

Amazon still listing as 249 for upgrades...
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Old January 9th, 2012, 11:52 AM   #16 (permalink)
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Quote:
Originally Posted by budmonster View Post
Worked for me, first try. All he did was call the store to confirm the price drop and credited me the money on my next bill. He didn't give me any problems, all I said was I ordered the phone for $299 and I saw a $100 price drop online. $100 is really nothing to them.
Did you get it from a third party store? Thats what the lady said, was to get ahold of the store I got it from to comfirm a price change and they should give me a credit..perhaps I should call again and tell THEM to notify the store to confirm the price change? Also, when he called the store to confirm, did he give your info to see what price you paid at the time?
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Old January 9th, 2012, 12:06 PM   #17 (permalink)
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Did you get it from a third party store? Thats what the lady said, was to get ahold of the store I got it from to comfirm a price change and they should give me a credit..perhaps I should call again and tell THEM to notify the store to confirm the price change? Also, when he called the store to confirm, did he give your info to see what price you paid at the time?
He asked me if I ordered it online/on phone or in the store. I told him I orderd my Nexus on the phone, returned it to store and go a Rezound. Returned my defective Rezound to a different store and got a new one. He said he had to call the store I got my most recent phone at and see if they are using the new prices yet. He called the Verizon store to see how much I payed for the phone. Everything checked out good from the store, so he credited my account $100 off my next bill.

Yeah have them call the store to confirm it. And yeah he had to see what I paid at the time.
 
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Old January 9th, 2012, 12:20 PM   #18 (permalink)
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Originally Posted by budmonster View Post
I upgraded to the GNEX and was told I had to the 15th to return it. I did return for a $35 restocking fee, then go the Rezound. Can I still get $100 credited? What should I say to the CSR, I have a feeling that aren't going to give in easily?

I returned my Gnex on Friday the 6th for the Rezound at a corporate store and I had no problem getting the $100 credit when I called *611. Also the credited me for the $35 restocking fee as my Gnex had no data unless I did a battery and SIM card pull. This was the third time it happened to me and the csr said only way to not get hit with the restocking fee was to get another Gnex. I responded that it is a flawed device so why should I get another one and they waived the restocking fee.
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Old January 9th, 2012, 12:22 PM   #19 (permalink)
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Bought my Rezound on 12/29 and just got done having the $100 credited to my account with no problems.
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Old January 9th, 2012, 12:32 PM   #20 (permalink)
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Is this price an online price only or do they match it in store?

Verizon is tricky in that way. They advertise one price online, but in the store it's much higher.
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Old January 9th, 2012, 12:46 PM   #21 (permalink)
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Sweet. With the holidays, my return date is until the 15th.
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Old January 9th, 2012, 12:49 PM   #22 (permalink)
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Big thanks to the OP on this one. Today was the final day of my return period, so if I didn't see this I would have probably been out of luck tomorrow.

Called customer assistance about an hour ago and had no trouble getting the $100 credit.
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Old January 9th, 2012, 12:56 PM   #23 (permalink)
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Bought in store on 28th for 249. Got $50 credited with zero hassle by calling *611.
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Old January 9th, 2012, 01:06 PM   #24 (permalink)
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Quote:
Originally Posted by Pseudoty1 View Post
This was the third time it happened to me and the csr said only way to not get hit with the restocking fee was to get another Gnex. I responded that it is a flawed device so why should I get another one and they waived the restocking fee.
Go say that in the Nexus forum. :-)
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Old January 9th, 2012, 01:23 PM   #25 (permalink)
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If amazon lists it as $249 for upgrade that is an increase. I got 2 as upgrades from amazon on Dec 28 for $150 each.
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Old January 9th, 2012, 01:48 PM   #26 (permalink)
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If amazon lists it as $249 for upgrade that is an increase. I got 2 as upgrades from amazon on Dec 28 for $150 each.
3rd party won't do annual upgrades so I'm always stuck with what Verizon's price is.
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Old January 9th, 2012, 02:07 PM   #27 (permalink)
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When was the price dropped? Just today? Bought mine on Dec 17th, so I'm betting they won't do anything for me. They wouldn't when Amazon had it for $149, either.
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Old January 9th, 2012, 02:13 PM   #28 (permalink)
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Eric they will. I bought mine on the 15th and they adjusted it no problem. They won't match amazon but they'll match internal pricing no problem.
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Old January 9th, 2012, 02:22 PM   #29 (permalink)
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I bought mine in November on the day it came out at a Verizon store. I wonder if I can get the $100 dollars back too?
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Old January 9th, 2012, 02:33 PM   #30 (permalink)
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I bought mine in late November at a VZW corp store. I just called and talked to a CSR on the phone and she wouldn't credit my account. I'm going to try the store later today.
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Old January 9th, 2012, 03:02 PM   #31 (permalink)
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Quote:
Originally Posted by oneerc View Post
I bought mine in November on the day it came out at a Verizon store. I wonder if I can get the $100 dollars back too?
Quote:
Originally Posted by jt44 View Post
I bought mine in late November at a VZW corp store. I just called and talked to a CSR on the phone and she wouldn't credit my account. I'm going to try the store later today.

If you guys manage to get a $100 credit from back in November, that's definitely going to open the flood gates. Good luck!
 
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Old January 9th, 2012, 03:13 PM   #32 (permalink)
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I'm gonna get into a physical altercation with an employee from my local VZW and see what happens. I will report back later.
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Old January 9th, 2012, 03:29 PM   #33 (permalink)
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Eric they will. I bought mine on the 15th and they adjusted it no problem. They won't match amazon but they'll match internal pricing no problem.
Thank you. I called, and they said normally the price protection period is only 14 days, but since I bought mine around Christmas, I have the 30 day protection period, so I'm good. Nice!
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Old January 9th, 2012, 03:51 PM   #34 (permalink)
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I purchased my Rezound back in November from Let's Talk for $219.99....so I got a good deal on mine
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Old January 9th, 2012, 04:23 PM   #35 (permalink)
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I returned my Gnex on Friday the 6th for the Rezound at a corporate store and I had no problem getting the $100 credit when I called *611. Also the credited me for the $35 restocking fee as my Gnex had no data unless I did a battery and SIM card pull. This was the third time it happened to me and the csr said only way to not get hit with the restocking fee was to get another Gnex. I responded that it is a flawed device so why should I get another one and they waived the restocking fee.
I'm still thinking of a way to get my restocking fee credited back? I returned my Nexus b/c I was getting dropped calls, phone reboots, etc. I got a Rezound instead, I shouldn't have had to pay a fee, it's not like I returned it b/c I didn't like the color.
 
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Old January 9th, 2012, 04:42 PM   #36 (permalink)
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And I thought I was cheap...
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Old January 9th, 2012, 05:00 PM   #37 (permalink)
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I got mine from Amazon for $239- Can I get $40 and a box of donuts? I really like donuts... Or bacon? Even better, I'll take a pound of bacon.

My wife's was only a penny from Amazon, though. Does that mean some VZW thugs are going to show up at my door and attempt to pummel 199.98 out of my hide?
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Old January 9th, 2012, 06:49 PM   #38 (permalink)
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And I thought I was cheap...
I basically made $10 a minute to say some numbers and words on the phone.
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Old January 10th, 2012, 04:28 AM   #39 (permalink)
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Well, bought mine on Nov. 21 and I do believe with the holiday period they extended the return date to Jan 14 or 15... I'll try calling tmw and give an update.
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Old January 10th, 2012, 06:26 AM   #40 (permalink)
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I bought mine November 25th, day after TG. Online purchase. Called last night about the price drop. Denied! After the 14 day window. Didn't press the issue. That's the bad news. Good news is I paid $249, so it's only $50.

Thought about returning it, waiting and then buying again. But that $35 restocking fee took the wind out of that idea.
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Old January 10th, 2012, 06:35 AM   #41 (permalink)
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Has anyone been able to confirm if the price is $200 in store also?
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Old January 10th, 2012, 06:58 AM   #42 (permalink)
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Has anyone been able to confirm if the price is $200 in store also?
Yes. $199 is the price in their stores. (I was just at one last night to get my price protection credit.)
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Old January 10th, 2012, 07:44 AM   #43 (permalink)
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Nice. I called Verizon and they gave me $100 back right over the phone, the store i bought at just credited the card i paid with.

So i ended up paying $150 for the phone and sold my Dinc for $100.

Since i do not use earbuds I'm going to sell the Beats headset for $50.

My phone will be free
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Old January 10th, 2012, 11:16 AM   #44 (permalink)
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I believe that any phones purchased after 11/15 have, on the receipt, up until Jan. 15th to be returned for the $35 restocking fee. Seems to me that with the price drop to $199 (from $299), they should be willing to at least refund the difference (minus the restocking fee) - i.e., they should be willing to give back $65. Otherwise, what's to stop me from going to the store, returning it, getting back my $299 (minus $35), then buying the phone back for $199? I still net $65, either way.
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Old January 10th, 2012, 11:31 AM   #45 (permalink)
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Quote:
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I believe that any phones purchased after 11/15 have, on the receipt, up until Jan. 15th to be returned for the $35 restocking fee. Seems to me that with the price drop to $199 (from $299), they should be willing to at least refund the difference (minus the restocking fee) - i.e., they should be willing to give back $65. Otherwise, what's to stop me from going to the store, returning it, getting back my $299 (minus $35), then buying the phone back for $199? I still net $65, either way.
I guess you could do that. I am not sure how long it takes for your upgrade to revert. And if it takes a few days, what phone you gonna use? most people don't have a spare phone to use.
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Old January 10th, 2012, 12:08 PM   #46 (permalink)
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I think the holiday return policy ended yesterday.
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Old January 10th, 2012, 12:48 PM   #47 (permalink)
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Does anyone know if this price cut is temporary or permanent? I went to a Verizon store today to inquire, and was told that it's through January 22nd. My plan is eligible for an early upgrade on January 27th, and the store I went to would not allow me to upgrade my phone before that date. They spewed some BS about how the system tells them which accounts they can upgrade before the eligibility date. I asked how that's determined, and they said that they don't know how marketing determines who can upgrade their phones before their upgrade eligibility date. I walked out without a further word, as I felt like they were trying to feed me a steaming pile of crap.

Anyone have confirmation as to if this is just a promotional deal, or if it's a permanent price cut.

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Old January 10th, 2012, 03:15 PM   #48 (permalink)
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Originally Posted by Hatchna View Post
Does anyone know if this price cut is temporary or permanent? I went to a Verizon store today to inquire, and was told that it's through January 22nd. My plan is eligible for an early upgrade on January 27th, and the store I went to would not allow me to upgrade my phone before that date. They spewed some BS about how the system tells them which accounts they can upgrade before the eligibility date. I asked how that's determined, and they said that they don't know how marketing determines who can upgrade their phones before their upgrade eligibility date. I walked out without a further word, as I felt like they were trying to feed me a steaming pile of crap.

Anyone have confirmation as to if this is just a promotional deal, or if it's a permanent price cut.

Thanks.


Call *611 and ask for sales. That's the only way you're going to get an early upgrade.
 
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Old January 10th, 2012, 05:28 PM   #49 (permalink)
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Done and done... Got a shiny new Rezound on its way to me. Should be here in 2 days. Awesome!
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Old January 10th, 2012, 06:41 PM   #50 (permalink)
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I just called up *611 and asked. They credited my account the $50 difference (I paid the $249 upgrade price). I probably could have agreed for the extra $50, but since she also have me an extended battery for my galaxy nexus at the half off price after the promo ended... I figured i wouldn't push the issue.
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HTC Rezound
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The HTC Rezound is the first Beats by Dre smartphone from HTC and will be available on Verizon. It truly is a high-end beast as it boasts a 4.3 inch 720p HD display, a 1.5Ghz processor, 1GB of RAM, an 8 megapixel rear camera with 1080p HD video rec... Read More



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