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Old March 12th, 2013, 10:27 AM   #1 (permalink)
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Default Broke my screen

I dropped my phone the other day and now the screen is cracked all over the place. I have insurance on it, but does anyone have any advice for me about how to get this handled? I have had the phone for 15 months. Frankly I'm impressed the screen didn't break sooner with the number of times that I've dropped it. I just don't want to get a refurbished phone that is going to be junk.

Thanks guys.

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Old March 12th, 2013, 04:57 PM   #2 (permalink)
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Originally Posted by DVJ38 View Post
I dropped my phone the other day and now the screen is cracked all over the place. I have insurance on it, but does anyone have any advice for me about how to get this handled? I have had the phone for 15 months. Frankly I'm impressed the screen didn't break sooner with the number of times that I've dropped it. I just don't want to get a refurbished phone that is going to be junk.

Thanks guys.
Call Asurion and get a replacement, most of them are decent and if you happen to get a bad one, call again and they will ship another replacement. Never had two bad ones in a row from Asurion, in fact, most "second" replacements we have ever gotten where NIB units.
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Old March 12th, 2013, 09:05 PM   #3 (permalink)
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Default Re: Broke my screen

Awesome, I knew I would get some good info here! I'll see when I can get a spare moment to give them a call. Hopefully soon, as the screen cracked more yesterday lol

Now I just have to figure out the best way to backup all my contacts, text messages, and apps!
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Old March 12th, 2013, 09:35 PM   #4 (permalink)
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Awesome, I knew I would get some good info here! I'll see when I can get a spare moment to give them a call. Hopefully soon, as the screen cracked more yesterday lol

Now I just have to figure out the best way to backup all my contacts, text messages, and apps!
Contacts - Google, but then they are all Google contacts already... right?
If not, there is a MOVE option in the people app, a little fiddling and you can move any Phone or other contacts to Google.

Text Messages - built into phone, just open Messaging, Backup SMS, and away you go. It saves to SD card so move it to new card or reused old card and restore.

Apps - Best to just reinstall anyway. Once you install anything through the Play Store app, you can go online with a PC and just tick the apps you want to install and it will push them to the phone.
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Old March 12th, 2013, 10:33 PM   #5 (permalink)
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I should have just tried to go back to stock than try to replace mine. Ruined the stock digitizer trying to separate it from the glass. Then ordered a complete one and a quarter of the screen died a week or so in. Had to order another and wait for a credit on the return.

OH WAIT: I tried insurance this weekend and Asurion doesn't have REZOUNDS in stock anymore, can't get them. Offered me a Thunderbolt or Incredible 4g.
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Old March 13th, 2013, 12:47 PM   #6 (permalink)
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I should have just tried to go back to stock than try to replace mine. Ruined the stock digitizer trying to separate it from the glass. Then ordered a complete one and a quarter of the screen died a week or so in. Had to order another and wait for a credit on the return.

OH WAIT: I tried insurance this weekend and Asurion doesn't have REZOUNDS in stock anymore, can't get them. Offered me a Thunderbolt or Incredible 4g.
Hmmm... Did you call and talk to someone, or did you just use the website? I have the website say that but when you call they magically have some, but sometimes you have to push it or request a new one. You could also get someone on the phone and tell them neither of those is acceptable and try for a Motorola Razr Maxx or Samsung GS3. Also, sometimes waiting a week will help, if you can, they sometimes get new refurbished ones in.
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Old March 13th, 2013, 01:56 PM   #7 (permalink)
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Originally Posted by acejavelin View Post
Contacts - Google, but then they are all Google contacts already... right?
If not, there is a MOVE option in the people app, a little fiddling and you can move any Phone or other contacts to Google.

Text Messages - built into phone, just open Messaging, Backup SMS, and away you go. It saves to SD card so move it to new card or reused old card and restore.

Apps - Best to just reinstall anyway. Once you install anything through the Play Store app, you can go online with a PC and just tick the apps you want to install and it will push them to the phone.
Awesome, thanks for the info again!





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Originally Posted by capri1979 View Post
I should have just tried to go back to stock than try to replace mine. Ruined the stock digitizer trying to separate it from the glass. Then ordered a complete one and a quarter of the screen died a week or so in. Had to order another and wait for a credit on the return.

OH WAIT: I tried insurance this weekend and Asurion doesn't have REZOUNDS in stock anymore, can't get them. Offered me a Thunderbolt or Incredible 4g.

I better not have to research and decide what kind of phone I want again! Lol. Thanks for the additional info.


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Hmmm... Did you call and talk to someone, or did you just use the website? I have the website say that but when you call they magically have some, but sometimes you have to push it or request a new one. You could also get someone on the phone and tell them neither of those is acceptable and try for a Motorola Razr Maxx or Samsung GS3. Also, sometimes waiting a week will help, if you can, they sometimes get new refurbished ones in.
Those would probably be the two phones I would consider. Yeesh.
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Old April 23rd, 2013, 09:08 PM   #8 (permalink)
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Crap! I just cracked my screen too, was hoping I could get another Rezound!!!
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Old April 23rd, 2013, 09:51 PM   #9 (permalink)
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Well, just called Asurion, they stated they did have Rezounds in for replacements, whew
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The HTC Rezound is the first Beats by Dre smartphone from HTC and will be available on Verizon. It truly is a high-end beast as it boasts a 4.3 inch 720p HD display, a 1.5Ghz processor, 1GB of RAM, an 8 megapixel rear camera with 1080p HD video rec... Read More



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