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Old November 12th, 2011, 05:38 PM   #1 (permalink)
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Default sense keeps restarting!

Help, every day sense reloads itself, at different Times as well, I can be on the web , or in an app. Wen I press home its as if the phone has restarted and loads all the widgets back up. Any.ideas. factory reset. Or send for a repacement? Cheers

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Old November 12th, 2011, 06:40 PM   #2 (permalink)
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It's a memory issue, sense is taking up too much of it. Change to a different launcher and it'll be fine, mine had the exact same issue until I switched launchers.
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Old November 13th, 2011, 01:29 AM   #3 (permalink)
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Help, every day sense reloads itself, at different Times as well, I can be on the web , or in an app. Wen I press home its as if the phone has restarted and loads all the widgets back up. Any.ideas. factory reset. Or send for a repacement? Cheers
Shut down the phone every night

Like Stuart, I think too, Sense 3.0 needs too much memory of the Sensation's humbly RAM.

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Old November 13th, 2011, 02:48 AM   #4 (permalink)
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Honestly, that's mental... Surely HTC test these thing, using a different launcher completely voids the reason to get a HTC, as sense is its biggest feature for many. Ive tried adw which wad seamlessly smooth on my desire, but was actually a bit choppy on the xe.. bizarre
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Old November 13th, 2011, 05:35 AM   #5 (permalink)
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I would start removing all the apps you have installed. And then re-introduce them bit by bit to see if one is causing the problem. On another thread somebody reported that removing FriendStream has stopped it so far, but he says he will report back if it has permanently stopped it.

Otherwise take it back and demand a new one.
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Old November 13th, 2011, 05:42 AM   #6 (permalink)
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Honestly, that's mental... Surely HTC test these thing, using a different launcher completely voids the reason to get a HTC, as sense is its biggest feature for many. Ive tried adw which wad seamlessly smooth on my desire, but was actually a bit choppy on the xe.. bizarre
The only bit of sense that you'd bypass is the launcher itself, not all the other nice bits like keyboards, etc. The only downside is you also lose the ability to use the nice sense widgets, but there may be an app floating around which could let you use them still.
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Old November 22nd, 2011, 03:32 PM   #7 (permalink)
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Ive been in touch with HTC and they recommended a factory reset that didnt work so im waiting for another reply.

Try using Go Launcher to see if the problem is still present as mine dissapears untill i go back to sense
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Old November 23rd, 2011, 05:35 AM   #8 (permalink)
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I've had this only a small number of times, typically when using something that is very memory hungry.
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Old November 23rd, 2011, 10:49 AM   #9 (permalink)
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Hey guys, im new here..

So I'm browsing the net looking for a fix for this very same issue.. And I'm actually kind of glad that I wasn't the only one experiencing this random rebooting.. Do you guys think this is a software issue?
**btw I haven't rooted my phone yet cos I am waiting for the warranty to expire before I do something drastic to it.
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Old November 23rd, 2011, 02:07 PM   #10 (permalink)
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Hi guys,

I got my XE two weeks ago and i was the one who posted about FriendStream. Unfortunately it didnt make a difference. The phone constantly rebooted still. I rooted it and still no avail. So i sent it back to dialaphone and they have sent me a replacement. Haven't got it yet, so will wait to see if this is a standard problem or a problem with a particular batch.

If it is a problem with memory, then this just isnt on. If you need to customise the launcher etc, then you may as well get a galaxy 2. Phones should work out of the box. So im a bit peeved about it, especially after i showed HTC loyalty after the Desire!

I shall post back if the next one restarts too. If it does i shall change the launcher, but it still doesn't take away from the fact that I shouldn't have too!
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Old November 23rd, 2011, 06:04 PM   #11 (permalink)
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what has HTC said about this issue? In the past couple of days I've had a few random phone restarts as well, and am getting a little worried. Also on a side note my iBeat headphones remote has stopped working!! little worried on all o this coming form iPhones whereby any probe were sorted in a Apple retail shop in a few mins....

I will hold out to see what happens
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Old November 24th, 2011, 06:49 AM   #12 (permalink)
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.....little worried on all o this coming form iPhones whereby any probe were sorted in a Apple retail shop in a few mins....

I will hold out to see what happens

this isnt solving the problem, just giving u a replacement,, its hopefully solving YOUR immediate problem, a poster already stated that dialaphone gave them a new handset. in all cases you can only hope that a new handset is problem free..
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Old November 26th, 2011, 05:01 AM   #13 (permalink)
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Update - got a new xe from dialaphone yesterday and so far (fingers crossed) not one restart. Put all the same apps on there and same set up and it seems to be fine. Maybe this is a problem with a certain batch, my last one was definitely broken straight out of the box and this problem seems to be on allot of the sensation forums.

= If your phone keeps randomly restarting, send it back.

(btw massive props to the s-off guide on here. Using it I rooted for the first time and then returned it to s-on in order to return the phone and it all worked perfectly.)
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Old November 26th, 2011, 01:28 PM   #14 (permalink)
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Quote:
= If your phone keeps randomly restarting, send it back.
I'd be a bit reluctant, knowing my luck I'd get one back with dust under the screen.
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Old November 27th, 2011, 04:26 AM   #15 (permalink)
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Can you try putting Eternity warriors on the phone and seeing if it restarts.

Dont really want to take phone back as I dont know if i will get one with the same problem.

My model number is Z715e, whats everyone elses
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Old November 27th, 2011, 03:55 PM   #16 (permalink)
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Mine is being returned tomorrow for this issue, the problem is that the phone seems to get progressively worse with time. Ten days after owning, mine restarts sense everytime I leave the internet and after closing email and some applications.
Never had such a buggy phone and how many people seem to be having similar problems with a top of the line phone - what was HTC thinking releasing this phone with sense 3 using so much ram. Other HTC sensation owners complained of this problem I have since noticed so why did HTC not fix this for the xe by putting in 1gb of ram!!!!

Never again HTC never
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Old November 27th, 2011, 04:05 PM   #17 (permalink)
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It may seem like a lot of people are having problems with this, but, in reality, for the vast majority of users it is simply not a problem. Otherwise with the number of sales of the Sensation in the last few months it would be front page news.

I use mine for very intense processing, like sat nav etc and have never had this problem in the 3 plus months I have been using it (touch wood). No consolation to those unlucky few who have the problem, but I keep wondering whether there is some buggy app that is causing it rather than Sense. I don't know what of course, because I obviously don't have it. But I do have Sense 3.

And the Sensation is the third HTC phone I have owned, Touch Diamond and Hero being the other two, and I can honestly say I have not had any real problem with any of them.
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Old November 28th, 2011, 06:39 AM   #18 (permalink)
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mine restarts sense everytime I leave the internet and after closing email and some applications.
This. I nailed it down this weekend. the stock web browser has started to do some really strange things (ever since I deleted a bookmark that I have no recollection of adding in the first place) in that the browser will freeze, or not even attempt to load a page when I select the URL in the browser bar.

Sure enough, when I hit the home button then to leave the browser, sense would crash and restart (note - it is just sense that restarts for me, not the whole phone, I keep the weather live background while it is doing it)

Interestingly it hasn't happened for a day or two - since my phone was last powered down completely and recharged. could it be ANOTHER issue some how connected too how the battery holds its charge? surely not? :rage
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Old November 28th, 2011, 09:54 AM   #19 (permalink)
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Im almost 100% this is a hardware problem, and like i said above it may well be with a certain batch. The reason i think this is a hardware problem is that there was no one app or widget that caused it, it just kept happening. It happened within the first half hour of getting it out of the box and got worse. I rooted the phone and it kept happening. I have had a new one for 4 days now and it hasnt happened once! I havent rooted this one yet (gonna wait till im 100000% this phone isnt broken) and have downloaded the same apps, so there does seem to be an unlucky selection who got a duff batch of XEs.

The new one is excellent though and i have fallen back in love with it again. Plus sending it back wasnt much of a hassle in the end.
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Old November 28th, 2011, 11:14 AM   #20 (permalink)
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Mine has only done it a few time mainly on GLU games and the internet, is there any way to find out what batch number this affects, so i dont swap it for one with the same problem.

Maybe its the kernel
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Old November 30th, 2011, 03:29 PM   #21 (permalink)
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I took mine back, got a new one and no restarts so far
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Old November 30th, 2011, 10:54 PM   #22 (permalink)
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Ever since I deleted the battery widget, my sensation hasn't rebooted since
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Old December 1st, 2011, 04:14 AM   #23 (permalink)
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Using the Market this morning caused Sense to restart, I don't get many restarts but it is annoying.
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Old December 2nd, 2011, 02:06 PM   #24 (permalink)
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And guess what my replacement phone has the same problem
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Old December 4th, 2011, 06:16 AM   #25 (permalink)
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Thumbs up How the reboot fun started...

Now my reboot fun started when i downloaded the latest update of Doubletwist. Mind you, I don't say it has actually anything to do with Doubletwist, it just started then. It kept rebooting till I deleted Doubletwist totally. I guess the update was just pushing Sense over the edge, for the rebooting is clearly a memorything, as my other phone, the Samsung Galaxy S2, has the same problem. You just have to be careful with endless downloading. Though annoying, I look at it as another hickup in the relatively young Android system, which will be tackled.
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Old December 4th, 2011, 12:17 PM   #26 (permalink)
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Result, I got rid of 3 pages worth of clutter on my honescreens , used apps organizer more , and it hasn't happened once...
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Old December 9th, 2011, 08:33 AM   #27 (permalink)
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Just a quick update, i took my second faulty phone back to phones 4 u today to be told they have no more XE's in the country and I would have to send it off to be fixed or pay to get a different handset i.e. google nexus.

I have also emailed HTC again and awaiting another reply.
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Old December 10th, 2011, 10:19 AM   #28 (permalink)
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A week later and no probs. Lose the clutter, use folders and ur sorted :-)
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Old December 28th, 2011, 04:22 AM   #29 (permalink)
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a new update new phone again, on my third now and guess what, whilst setting up press the home button and sense resets itself. Getting annoyed now and looking at getting a S2 or nexus
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Old February 13th, 2012, 07:06 AM   #30 (permalink)
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This isn't a hardware issue - unless you consider equipping a Sense 3.0 phone with less than 1GB of RAM a hardware problem - it's simply that the Sense 3.0 launcher is so big that Android can't keep the whole thing in RAM all the time; occasionally Android has to eject it to make room for the Market app, or some other; and then when you return to the Home screen, the launcher has to be reloaded.

Sending it back to the supplier and getting a replacement won't help, once you've set up the new phone and been using it for a few days.

All recent HTC Sense 3.0 phones have the same problem, because they all have only 768MB of RAM, which isn't quite enough. My Desire S never had a restart problem with Sense 2.1, but it happens a lot with 3.0.

Other 3rd-party launchers:
1. Usually have an option to keep them resident in memory.
2. Are smaller, so are less likely to be swapped out anyway
3. Are smaller, so if swapped out, they take less time to reload.

(I realise I've repeated myself a little in that list, but the launcher size is so important, it's worth repeating).

It is possible to build the HTC launcher with a flag to stay resident, and the people over at xda-developers have already done it for those with rooted phones; I'm surprised HTC hasn't done this itself in an official update yet - actually no I'm not - they probably hope it'll encourage people to upgrade to the newer 1GB devices being announced at MWC this month.

The only way around this is either to root your phone and use a custom Sense build configured so the launcher stays in memory; or to keep your stock ROM and use a different, smaller launcher.

I've dabbled with Launcher Pro, but have settled on GO Launcher Ex, because the free app has more features. It's a little slower than Launcher Pro, but both are faster than Sense, and I now suffer no launcher restarts.

The only downside is that I cannot use the Sense weather/clock widget, but there are free alternatives which are nearly as good.
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Old February 13th, 2012, 07:23 AM   #31 (permalink)
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I am not sure I agree with njd's analysis. If it was correct all Sensations would suffer, to a greater or lesser extent, with it, and yet mine has never done it (that I can recall). And I have plenty of apps that run both in the background and foreground that are real memory hogs.

For example I often run my sat nav programme (with on-board maps) in the foreground, along with an entirely separate speed camera alert app in the background, whilst still having all the usual emails and weather updates also syncing. And I swap between them, takes calls, play music and let them run while checking Google Maps or play music at the same time. And I have never had the white screen whilst doing so.

It may be hardware or it may not, I am not sure. It could be one or more poorly written apps causing it that I just don't happen to use. Some people have blamed it on the phone swapping between 3G and H, or other problems associated with the mobile signal, or even wifi. This is not the only thread on this forum about this problem.

So I suppose I am saying that I do not believe it is that simple, or even that there is one common cause. But we may never know.
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Old February 13th, 2012, 07:35 AM   #32 (permalink)
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is there the chance that these issues could be fixed or improved with the launch of ICS?
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Old February 14th, 2012, 06:54 AM   #33 (permalink)
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i have settled upon go laucher, loads of free themes, much better than adw IMO, nice n smooth, no relauches etc... u do lose some widgets but bar the flipclock i never had them anyway...
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Old February 15th, 2012, 05:08 AM   #34 (permalink)
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Sense restarted once for me on the first day. Since thenI have had no problems whatsoever. Even playing GTA3 hasn't had any effect.
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Old February 15th, 2012, 06:21 AM   #35 (permalink)
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can i ask the mods why there is an advert for mature dating on my first post!!!, this has nowt to do with me... is there ads willy nilly all over the place.....
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Old February 15th, 2012, 06:22 AM   #36 (permalink)
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can i ask the mods why there is an advert for mature dating on my first post!!!, this has nowt to do with me... is there ads willy nilly all over the place.....

its just gone ,whats going on......
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Old March 17th, 2012, 07:35 AM   #37 (permalink)
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Default xe restarting, annoyance on my life

My phone started rebooting yesterday. At first every five minutes when sitting idle but its beginning to do it almost every two minutes idle or in use.however I've noticed its completely fine when i'm listening to music or when it is on charge. I've reset factory settings and it still reboots by itself so its not anything that I have downloaded. Sometimes when i'm texting really fast it freezea, vibrates continuously then shuts down. No software update is available for it yet either. I spoke to t-mobile who are sending me a new battery as apart from sending it in for fixing or replacing I have tried everything else. Removed the sim and memory card and it still reboots. As for my beats headphones , the remote stopped working for about a day a couple weeks ago but began working again I think it may have just been a glitch. Sorry not much more help than most posts here but may be worth trying a new battery before going for weeks without a phone waiting for repairs
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Old March 20th, 2012, 02:49 PM   #38 (permalink)
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Okay tried the new battery, same problem. Completely wiped my memory card and reformatted it, same problem. Installed new launcher, deleted friend stream and factory reset all over same problem. Run out of ideas, will just have to wait for the new software update as I refuse to send it off and be stuck with a sub standard nokia for 2-3 weeks. Any solutions yet? Thanks
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Old March 21st, 2012, 03:10 AM   #39 (permalink)
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Okay tried the new battery, same problem. Completely wiped my memory card and reformatted it, same problem. Installed new launcher, deleted friend stream and factory reset all over same problem. Run out of ideas, will just have to wait for the new software update as I refuse to send it off and be stuck with a sub standard nokia for 2-3 weeks. Any solutions yet? Thanks
i've just learnt to live with it now
it can go days without a problem, or it can happen 3 or 4 times in an evening, there doesn't seem to be any pattern to it.

the random rebooting of the handset is also an issue.

the other annoying occurance is getting the black screen. the phone is still on (as the LED flashes when there's an alert), but there's no way accessing the home screen (usually pressing the power button on the top of the handset). the only way around it is a battery pull.

i'm hoping ICS brings some answers, as the issue must be around memory or something - i've read these things happen to owners before they've loaded any apps, rooted, etc. so it happens on 'clean' handsets.

if it's still an issue with ICS, I think I'll have to return it and hope a new handset does the trick

I love this phone and don't want to change it!
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Old April 3rd, 2012, 09:57 AM   #40 (permalink)
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Received the notification today that the new android software was available for my sensation xe. Finished the download and it rebooted once there after and has been okay so far. Fingers crossed. Will report again Thursday 05/04/12 was worth holding onto it after all )
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Old April 3rd, 2012, 10:16 AM   #41 (permalink)
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One week after the update, Sense 3.6 did it first (and not it last ?) restart

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Last edited by Harry2; April 3rd, 2012 at 10:31 AM.
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Old April 10th, 2012, 11:09 AM   #42 (permalink)
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So far so good, no reboots plus got a free battery out of t-mobile
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Old April 12th, 2012, 06:31 AM   #43 (permalink)
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not had a reboot since ICS, ive ditched go and gone back to sense, cos its now just as smooth, and visually a bit nicer..
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Old June 13th, 2012, 02:56 PM   #44 (permalink)
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Skype was the issue with me... logged out and the phone stopped rebooting
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Old June 23rd, 2012, 04:01 AM   #45 (permalink)
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My sense doesnt restart on my phone, my phone just randomly reboots all the time.

Yesterday the phone rebooted 6 times in a row without hitting the lock screen. Got a replacement phone on the way tomorow so hopefully i wont have a dodgey rebooting one.
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Old June 23rd, 2012, 07:58 AM   #46 (permalink)
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Another thread suggests that problem may be caused by battery not making contact sometimes. It was solved by putting small piece of plastic behind the battery to pack it out a bit so it made a tighter fit.
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Old June 24th, 2012, 10:08 AM   #47 (permalink)
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Quote:
Originally Posted by phil99 View Post
Mine has only done it a few time mainly on GLU games and the internet, is there any way to find out what batch number this affects, so i dont swap it for one with the same problem.

Maybe its the kernel
Take the back off your phone and on the back it tells you a date.

Mine says 2011/09

Having a replacement today around 6-10PM and i hope mine is not off the same batch well as long as it works without rebooting all the time i aint fussed.
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Old November 13th, 2012, 07:16 AM   #48 (permalink)
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Default sense keeps restarting!

Did anyone get to the bottom of this ? I've had mine for 18 months, it was hassle free until I updated the OS to the release that improved the GUI from what was rather basic, to the newer slicker style (around a year ago). Since then both phones in the family randomly reboot (completely shutdown). It will be when using text, email, built in browser, so seems app independent.

I think it is kernel related as it used to be fine. I have applied the latest updates today so it will be interesting to see if the issue goes away. It is a nuisance.
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Old November 13th, 2012, 10:46 AM   #49 (permalink)
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Originally Posted by gomad View Post
Did anyone get to the bottom of this ? I've had mine for 18 months, it was hassle free until I updated the OS to the release that improved the GUI from what was rather basic, to the newer slicker style (around a year ago). Since then both phones in the family randomly reboot (completely shutdown). It will be when using text, email, built in browser, so seems app independent.

I think it is kernel related as it used to be fine. I have applied the latest updates today so it will be interesting to see if the issue goes away. It is a nuisance.
i had this in about April, tried everything to fix it - the only solution was to take it back, under warranty, to my network provider (O2 in the UK) and they replaced it for free. never had the issue again with the new handset.
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