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Old April 7th, 2012, 06:06 AM   #1 (permalink)
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Default Authorize HTC Sense

Hi guys sorry this is my first post but i got the new update come through on my sensation xe and since this my phone says "Authorize HTC Sense to access your Facebook" in the notification bar when i tap this it loads for a second then says please wait and just goes back to the homescreen. My friend strem is not working i've tried removing facbook and reinstalling and even tried a factory data reset and im all out of ideas now so if anyone could help it would be much appreciated. I can't get the notification to disappear and i quite like having friend stream on my main page too.

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Old April 7th, 2012, 08:22 AM   #2 (permalink)
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ok ive lost the notification but in my setting Account & Sync on facebook the Sync Calender and Sync live feed have a sync logo with an exclamation mark by them and at the bottom it says "Sync is currently experiencing problems. It will be back shortly." this has been about 2 and a half days now though anybody got any ideas? many thanks
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Old April 7th, 2012, 09:46 AM   #3 (permalink)
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Try logging in via Friend Stream in your app drawer.

Once you've opened the app, goto Menu>settings>Accounts & Sync and check your facebook account is syncing.
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Old April 7th, 2012, 09:53 AM   #4 (permalink)
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Originally Posted by Fonzig View Post
Try logging in via Friend Stream in your app drawer.

Once you've opened the app, goto Menu>settings>Accounts & Sync and check your facebook account is syncing.
Cheers for the reply mate, when i go to friend stream i get a pop up saying "Please authorize HTC Sense to access your facebook account. Once your HTC Sense is authorized, you can read and post updates in people, gallery and calendar, or chat with your friends in fb chat."
when i tap ok it just closes the session and takes me to the menu. In accounts and sync my facebook wont sync it just says at the bottom Sync is currently experiencing problems, It will be back shortly.
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Old April 7th, 2012, 10:40 AM   #5 (permalink)
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No worries!

Ok, lets look at HTCSense.

Goto Menu>settings>Account & Sync. Do you have HTC Sense in your list with a green circle with arrows in it?

If not, press add account & find HTC Sense in the the list. If you haven't registered an account, I think you can create one.

If you do have one, delete it, reboot your phone & then follow the steps above to log back in.
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Old April 7th, 2012, 10:51 AM   #6 (permalink)
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Thanks i created an account and sync'd it but still no difference to facebook thanks for the help though
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Old April 7th, 2012, 10:53 AM   #7 (permalink)
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It might take a few minutes for the accounts to link together before you can sync them.
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Old April 7th, 2012, 10:54 AM   #8 (permalink)
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Ok cheers im rebooting as we speak but when the phone is starting back up it says its upgrading 1 of 19 and works through the list if that makes a difference?
This is what im getting sorry for the size of the pics


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Old April 7th, 2012, 11:11 AM   #9 (permalink)
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Ok, at this point I would sign out of facebook then sign back in again.
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Old April 7th, 2012, 11:16 AM   #10 (permalink)
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Tried that a few times and deleted the cache and data on all facebook apps, it gets rid of the notification at the top untill i sign in to facebook again, i really do appreciate the help though
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Old April 7th, 2012, 11:27 AM   #11 (permalink)
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Right last thing I can think of now is to check your facebook acount

Login to facebook and goto Account Settings>Mobile and check your phone number is registered. It does not have to be active for text messages.

Try to do this on a PC or laptop.
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Old April 7th, 2012, 11:35 AM   #12 (permalink)
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Still no luck, thanks for all the help though mate will pop into orange tomorrow have a word there
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Old April 7th, 2012, 02:15 PM   #13 (permalink)
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Have you tried changing your facebook password? I know you shouldn't need to but, it's worth a try and you can always change it back again.
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Old April 7th, 2012, 03:29 PM   #14 (permalink)
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Still didnt work, cheers for the idea though was worth a try
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Old April 9th, 2012, 08:40 AM   #15 (permalink)
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Has your problem resolved itself yet?
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Old April 9th, 2012, 01:07 PM   #16 (permalink)
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no unfortunately not htc replied to my e-mail saying to do a hard reset although i already have done and if that didnt work to send the phone to them for repairs, i assume the repairs are free under warranty as the phones under a year old? bit strange it needs to go back as the problems only happened since the new update, cheers for all the help though
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Old April 9th, 2012, 04:10 PM   #17 (permalink)
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Quote:
Originally Posted by ChrisFST View Post
no unfortunately not htc replied to my e-mail saying to do a hard reset although i already have done and if that didnt work to send the phone to them for repairs, i assume the repairs are free under warranty as the phones under a year old? bit strange it needs to go back as the problems only happened since the new update, cheers for all the help though
I wouldn't have thought for a minute that the problem was due to hardware, if HTC are asking you to send it in they can only think 2 things!

'Hardware' What HW is this phone running and is it conflicting with ICS!! (Not likely)

'Software' What haven't we covered, what has the carrier done to the update to cause this!! (Most Likely)
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Old April 25th, 2012, 03:44 PM   #18 (permalink)
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Smile resolution? i think so :)

Hi, i had same issue with my HTC sensation xl but also other major issues along with it resulting in the handset being replaced. It still did it. Rang HTC who advised to remove htc sense from app and sync menu, remove facebook and reinstall. not error message hoping that when i create a new htc sense account, it wont happen again
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Old April 28th, 2012, 08:09 AM   #19 (permalink)
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thanks so much just tried this and its gone, sometimes it goes for abit and then comes back so only time will tell, when i went into my local orange shop they told me its because orange wasnt ready to support ics software but thought that sounded rubbish, htc wanted me to send the phone into them but i kinda need my phone and didnt want to lose all my stuff lol, you are a lege
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Old July 8th, 2012, 09:26 PM   #20 (permalink)
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Quote:
Originally Posted by SarahJane23 View Post
Hi, i had same issue with my HTC sensation xl but also other major issues along with it resulting in the handset being replaced. It still did it. Rang HTC who advised to remove htc sense from app and sync menu, remove facebook and reinstall. not error message hoping that when i create a new htc sense account, it wont happen again
I'm having the same problem with my HTC Evo 4G. I've tried all of the previous suggestions. I'd like to try yours, but I need clarification. What do you mean by "remove HTC Sense from app and sync menu"? I don't see HTC Sense in my apps. Where exactly do I find it?

EDIT: I found the answer on THIS message board....

Quote:
I think I finally fixed it! In case anybody else ever has this problem, try this:
Facebook on your PC > Privacy Settings > Apps and Settings (at bottom of page); click edit > click Turn On Apps > Login to FB on your phone

Edited to add: that is definitely the fix... I tried turning off apps on FB/PC and FB/phone had the error again. Turning them back on fixed it.
It worked immediately for me. Hope this helps anyone else with this problem.
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Old July 16th, 2012, 04:44 AM   #21 (permalink)
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Quote:
Originally Posted by rfPapaBear View Post
I'm having the same problem with my HTC Evo 4G. I've tried all of the previous suggestions. I'd like to try yours, but I need clarification. What do you mean by "remove HTC Sense from app and sync menu"? I don't see HTC Sense in my apps. Where exactly do I find it?

EDIT: I found the answer on THIS message board....



It worked immediately for me. Hope this helps anyone else with this problem.
GREAT! I was so bored with that warning.

PS: do HTC imagine that someone likes HTC WITHOUT facebook?
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Old August 14th, 2012, 06:33 AM   #22 (permalink)
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Unfortunately this did not work with me. When I go to my apps, I can see HTC sense and that apps are 'on', but there is no option for me to log in to facebook from my phone. Any help? This is really annoying, having to log in to facebook, re-link contacts etc EVERY time I turn my phone on...
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Old August 14th, 2012, 06:11 PM   #23 (permalink)
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Quote:
Originally Posted by rfPapaBear View Post
I'm having the same problem with my HTC Evo 4G. I've tried all of the previous suggestions. I'd like to try yours, but I need clarification. What do you mean by "remove HTC Sense from app and sync menu"? I don't see HTC Sense in my apps. Where exactly do I find it?

EDIT: I found the answer on THIS message board....



It worked immediately for me. Hope this helps anyone else with this problem.
i tried to create HTC sense account but it says error can not determinate ur region :-S wh can i dol please
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Old October 1st, 2012, 07:24 AM   #24 (permalink)
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Quote:
Originally Posted by Fonzig View Post
No worries!

Ok, lets look at HTCSense.

Goto Menu>settings>Account & Sync. Do you have HTC Sense in your list with a green circle with arrows in it?

If not, press add account & find HTC Sense in the the list. If you haven't registered an account, I think you can create one.

If you do have one, delete it, reboot your phone & then follow the steps above to log back in.
Thanks it worked for me
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Old March 16th, 2013, 08:58 PM   #25 (permalink)
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Default HTC Sense and Facebook Fix!

Your phone more than likely has an app called Frend Stream which uses info from your facebook account. Go to;
Facebook,
Account,
Acct Settings,
Apps,
Platform,
On
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Old June 2nd, 2013, 11:49 AM   #26 (permalink)
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[QUOTE=ChrisFST;4189531]Hi guys sorry this is my first post but i got the new update come through on my sensation xe and since this my phone says "Authorize HTC Sense to access your Facebook" in the notification bar when i tap this it loads for a second then says please wait and just goes back to the homescreen. My friend strem is not working i've tried removing facbook and reinstalling and even tried a factory data reset and im all out of ideas now so if anyone could help it would be much appreciated. I can't get the notification to disappear and i quite like having friend stream on my main page too.[/QUOTE This is what they HTC Send to me; Sorry to hear that, Abdullahi! If you haven't yet, please make sure the Facebook app is up to date; just open Play Store and tap Menu > My Apps > Facebook > Update > Download & Install. Once it's up to date, remove both the Facebook and Facebook for HTC Sense accounts under Settings > Accounts & Sync. Once they have been removed, tap Add Account > Facebook, and follow the on-screen prompts; do the same for Facebook for HTC Sense.Please let us know if that helps!
Like · Reply · Friday at 11:35pm
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Abdullahi Mustapha
Fantastic its working as I follow the iNstructions promptly now its I have started.
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Old June 11th, 2013, 02:02 PM   #27 (permalink)
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i have simple solution for this go into menu>setting>apps>all apps>facebook>clear data .clear all data and its work until you open it again☺
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