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Old May 27th, 2011, 03:34 AM   #1 (permalink)
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Default HTC Sensation - Wifi Problem

Hi there

I'm new to android (having previously inherited my ex-husband's old phones and never having a new one myself) and last week I got myself the HTC Sensation.

I love the phone - it was easy to set up and so far, been easy to use, although - I realise I'm not using the phone to it's full capacity, each day, I'm learning something new on it.

Anyway .....

This morning I got up and thought I'll check my emails - and there wasn't any new emails. Which surprised me a little cos I was expecting an email from a friend of mine over in the US.
Then I thought, I'll have a look on facebook, but it wouldn't connect and I thought .... hmmm, how odd.

So I opened the settings, and Wifi and it's going in a circle ...

Scanning
Authenticating with (my home router)
Disconnected

I've checked (loads of times) my router and password details but with no success.

As I said, I'm really new to this, I've used the phone for the past week without issue, using it at home, and out and about and been able to get my email on the move and not had any problems, so I'm not sure what I'm doing wrong.

Can someone help an android virgin please?

Thanks xx

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Old May 30th, 2011, 01:42 AM   #2 (permalink)
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Try messing with the security settings in the network menu on the phone
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Old May 30th, 2011, 01:45 AM   #3 (permalink)
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Use the static IP settings...restart the router...
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Old July 11th, 2011, 05:42 AM   #4 (permalink)
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How is it supposed to reload some public wifi's router or use static IP with it?!

I have the same problem with my HTC sensation - I can't connect to many public wifis - it enters in endless loop of "Obtaining address..."

If I go to advanced wifi settings and enable DLNA-auto IP then it connects to the network (gets an IP address) but there is no internet connection.

my laptop and iPhone can connect to these wifis w/o any problems!
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Old July 28th, 2011, 09:08 AM   #5 (permalink)
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i found that if , while your phone is trying to connect, when it says '' scanning '' , ''authenticating '' just push the refresh button on your router and it should then connect.
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Old August 4th, 2011, 04:22 AM   #6 (permalink)
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Quote:
Originally Posted by paddlee30 View Post
i found that if , while your phone is trying to connect, when it says '' scanning '' , ''authenticating '' just push the refresh button on your router and it should then connect.
very funny advice! what about public wifis?!
I would suggest to everyone who has this problem submit a ticket to HTC support - may be they will pay attention to this annoying BUG! Now they just proposing some magic tricks to perform during the connect....
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Old August 4th, 2011, 03:10 PM   #7 (permalink)
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Try checking the settings again also restarting the mobile seems to fix any possible problem
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Old August 6th, 2011, 05:44 PM   #8 (permalink)
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Hello

the problem is in your router

look at the wifi settings in your router and you must put the wifi channel above the 10

and if you look the nummer is lower then 10

greez tom
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Old August 8th, 2011, 01:44 AM   #9 (permalink)
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In my experience, the phone has problems with some WiFi access points. At home I had to set on the phone the static IP. At work, DHCP is ok
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Old August 8th, 2011, 06:36 PM   #10 (permalink)
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Hi,
This is not a problem in the router. Others can connect to the some router just my HTC Sensation no. Connects and disconnects or turns on and off the wifi after i week perfectly work.
How to send a report about this issue to the HTC?
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Old August 9th, 2011, 12:00 AM   #11 (permalink)
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Quote:
Originally Posted by tom1687 View Post
Hello

the problem is in your router

look at the wifi settings in your router and you must put the wifi channel above the 10

and if you look the nummer is lower then 10

greez tom


Why would the channel need to be "above 10", when the purpose of setting the WAP to another channel other than default is to avoid interferance with another device on the "same channel" (e.g. - cordless phone(s))?
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Old August 9th, 2011, 05:11 AM   #12 (permalink)
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Hi all. This is my first post on here. I have just come from an iphone to a sensation and am at my wits end with the phone. I have mailed HTC support but have recieved no reply.

I am using a netopia router. We have 2 sensations in the house. Both with the same problem. They connect, the signal drops off and then they search for an age and eventually connect again. The cycle then continues.

I have tried changing the channel on the router but it has made no difference. I originally thought it was the death grip issue but now i am not so sure. The phone company have offrered us 2 new phones but i can;t help but think that this is a problam with some parameters.
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Old August 9th, 2011, 05:10 PM   #13 (permalink)
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Quote:
Originally Posted by stoneruile View Post
Hi all. This is my first post on here. I have just come from an iphone to a sensation and am at my wits end with the phone. I have mailed HTC support but have recieved no reply.

I am using a netopia router. We have 2 sensations in the house. Both with the same problem. They connect, the signal drops off and then they search for an age and eventually connect again. The cycle then continues.

I have tried changing the channel on the router but it has made no difference. I originally thought it was the death grip issue but now i am not so sure. The phone company have offrered us 2 new phones but i can;t help but think that this is a problam with some parameters.
Only patch I found is to use static IP on the phone (of course to do that you should have basic knowledge of LANs)
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Old August 11th, 2011, 07:58 AM   #14 (permalink)
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You may have already tried this but go to settings>wireless and networks>wi-fi settings>menu>advanced>wi-fi sleep policy

Set the sleep policy to 'never' and then press menu>save
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Old August 12th, 2011, 10:09 PM   #15 (permalink)
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Not getting any wifi problems on my sensation so far. Left all advanced wifi settings on default (The sleep policy has defaulted to 'never' aswell).
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Old August 13th, 2011, 03:51 AM   #16 (permalink)
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Quote:
Originally Posted by master_yoda View Post
Not getting any wifi problems on my sensation so far. Left all advanced wifi settings on default (The sleep policy has defaulted to 'never' aswell).
The issue happens with some WiFi routers
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Old August 13th, 2011, 06:51 AM   #17 (permalink)
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Quote:
Originally Posted by master_yoda View Post
Not getting any wifi problems on my sensation so far. Left all advanced wifi settings on default (The sleep policy has defaulted to 'never' aswell).
I'm not getting any wi-fi problems but my wi-fi did disconnect when the screen was off despite the default saying the sleep policy was set to never. Re-saving with it set to never has sorted it and haven't had a single issue since
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Old August 13th, 2011, 12:49 PM   #18 (permalink)
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Quote:
Originally Posted by alek_73 View Post
The issue happens with some WiFi routers
I see. Guess Ive been lucky then, Ive connected to a few routers so far with no problems or need to change any settings.
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Old August 17th, 2011, 09:26 AM   #19 (permalink)
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I picked up the same problem about 2 hours ago today, and read through this blog. It's NOT a router problem it's a bug with the sensation. I simply plugged my phone into my laptop (which was connected to the wifi network I wanted on my phone). I did not press 'connect phone to internet via PC' or 'connect PC to internet via phone'. I pressed charge only. 10 seconds later I unplugged the phone and i had a full working wifi connection on my phone. This worked for me so no guarantees, but I hope this helps!
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Old August 25th, 2011, 04:19 AM   #20 (permalink)
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I have the same problem, the wifi connects but after 15 minutes it goes to authenticating and i have to disconnect and reconnect, VERY ANNOYING! and have tried everything....static ip address...setting the wifi sleep to (NEVER), plugged the phone into the computer, changed the settings on my wifi router...and ive got no where. i have a iphone 4, blackberry torch and a laptop that all work perfectly on my wifi..i am from the uk and i am using ZyXEL as my router...its a phone fault that needs sorting...i havent yet recieved my 2.3.4 update yet...maybe this will sort the problem..
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Old September 4th, 2011, 07:00 AM   #21 (permalink)
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Has anyone talked to htc on this? I'm having same problem.
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Old September 4th, 2011, 11:43 AM   #22 (permalink)
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I've got same problem...its doing my head in!
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Old September 8th, 2011, 03:54 AM   #23 (permalink)
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Hi all,

This indeed is a shortcoming of all HTC phones and their assumptions of market requirements, akin to their biggest boo-boo to date:
To only allow US zip code entries in the People app when creating addresses manually. Not useful at all when HTC released the phone in the UK market first. Doh!
This is now fixed of course, but it shows the lack of joined up planning when they designed the software. This is another such boo-boo IMO.

It is assumed that the wifi adapter will connect to the strongest signal to give us all the best connection experience possible, however with the proliferation of open wifi signals now on offer in the UK (Openzone and BTFON etc) it is now causing havoc when we all don't have BT as an ISP.

The problem:
Currently the priority of the Sensation's wifi radio software is to connect to an open signal first. Second, the strongest.

Unlike an alternative Apple product, the HTC does not have any settings to set a preference for remembered wireless networks and to only apply the other default rules AFTER those preferences. The Apple product also never connects to a network without the okay from the user. The HTC software connects irrespective. Finally the "forget network" option doesn't work either, as it rescans, picks it up again straight away and if open, tries to connect again.

This always happens in my home as the BTFON signal from next door's BT router is actually stronger at the front of my house that my own router signal from the back. Before anyone says "get another router or position it somewhere else", I can't without spending at least 60+ for a SKY ANYTIME+ wireless receiver (which I refuse to do).

I have SKY+ HD (currently being pushed heavily at only an extra 10 pm) and in order to get the Anytime+ service, it downloads via LAN cable directly from the sky router into the back of the Sky box. I don't want LAN cables around my house, so I moved the router next to the sky box. Trouble is there are so many magnetic signals in that corner of the room (with my TV, surround sound etc) AND the sky router is a locked SAGEM and totally crap wifi -wise (another known issue) that signal strength across my house is weak. It is a modern house (<10years old) with thin stud walls too.

I digress.

The solution is for HTC to:
1) re-configure their wifi app to manage discovered networks better.
2) allow us to control which networks we wish our phone to connect automatically too.
3) allow an option to set a flag to ignore other found wifi networks, regardless of signal strength.
4) allow a selectable period frequency for auto rescans.


However all these fly in the face of the original idea of the Sensation and HTC, which was to produce a phone that connects to any network as silently and quickly as possible. HTC's "Watch" app and service launched specifically with the Sensation wouldn't have been so great without it.

The only solution left until this happens is to boost your wireless router signal as best as you can.
In the meatime, I have posted these to HTC as bugs. Any reply and I will update.
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Old September 11th, 2011, 12:11 PM   #24 (permalink)
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Here's what happend to me. After a complete battery drain, the phone powered off. When I tried to charge it, the wifi wouldn't connect to the home network. After restarting a few times nothing really changed. I then switched the phone off and took the battery out of it for a few moments, put it back in and started the phone, problem solved, phone connects to wifi again.
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Old September 15th, 2011, 06:57 AM   #25 (permalink)
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Well i have an answer from HTC.

Bit of a stock one most of it, but before the usual "if this doesn't work return it for a repair..." phrase, they actually admit there is a problem and are looking into it.

Exact words are:
"We understand that there are currently issues with Wi-Fi connectivity..." then later..
"..please make sure that autoupdates are enabled to receive a fix once release.."

It goes on but basically I've possibly added this to the pot. We'll have to wait and see.
Usually it's covered by "updates to improve stability" etc.

Cheers all..
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Old October 3rd, 2011, 10:33 AM   #26 (permalink)
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Quote:
Originally Posted by Tink-GB View Post
Well i have an answer from HTC.

Bit of a stock one most of it, but before the usual "if this doesn't work return it for a repair..." phrase, they actually admit there is a problem and are looking into it.

Exact words are:
"We understand that there are currently issues with Wi-Fi connectivity..." then later..
"..please make sure that autoupdates are enabled to receive a fix once release.."

It goes on but basically I've possibly added this to the pot. We'll have to wait and see.
Usually it's covered by "updates to improve stability" etc.

Cheers all..

An update....


My issue still hasn't gone away...so when HTC asked for feedback, I gave them an honest score and low and behold I had a call from HtC customer service today...

The BT Openzone wi-fi issue has been tracked particularly to Vodafone's My Account application using a default "Use BT-Openzone" options, so anyone out there experiencing the same issue, please either untick this option (if you don't have a BT-Openzone bolt on) or uninstall the app if you wish....

Well done HTC...not so well done Vodafone..!

This fixed my issue with the autoconnections however the "forget" function of the native app still causes issues with BT-FON connections. HTC have recognised this and will let me know when the fixes are available...

Cheers all...
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Old October 4th, 2011, 12:25 PM   #27 (permalink)
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Surprised Sensation and wifi problems

I think the problem is that the software that decides to connect to wifi or via cell tower is confused. I have problems and if I change the setting to allow only wifi, the problem seems to be solved. I had difficulty finding the setting for this feature since you have to navigate to the wifi calling app, then hit the menu button below the screen. Select settings, connection preferences and select wifi. To get this menu, wifi calling must be enabled though. post if this fixes your problem.
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Old October 5th, 2011, 04:41 AM   #28 (permalink)
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Quote:
Originally Posted by pleh.yoogle View Post
I had difficulty finding the setting for this feature since you have to navigate to the wifi calling app, then hit the menu button below the screen. Select settings, connection preferences and select wifi. To get this menu, wifi calling must be enabled though. post if this fixes your problem.
HTC Sense has widgets to switch on and off mobile data and wifi (amongst many other things). Just put them on one of your homescreens.
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Old October 26th, 2011, 09:41 AM   #29 (permalink)
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Default cracked my problem

The issue with this not connecting got me worried a little as well.
I had a MAC filter on my networks and it seemed that that was my biggest problem.

I do not know why but in stead of the MAC address I had initially on my phone, it got changed to something completely different. It would seem as if you need to go into the advanced settings to get rid of some irritating bogus MAC setting.

That is my guess.

All in all, once I got the right MAC address sorted, it worked smoothly.
Pffffff. ;-)
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Old October 27th, 2011, 02:49 PM   #30 (permalink)
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Quote:
Originally Posted by Tink-GB View Post
Well i have an answer from HTC.


Cheers all..
what is the address for HTC complaints, is it HTC UK, you can PM me it if posting is not allowed
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Old October 27th, 2011, 04:02 PM   #31 (permalink)
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Try here: HTC Help Center
Scroll down for customer service.
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Old November 16th, 2011, 03:56 PM   #32 (permalink)
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what is the address for HTC complaints, is it HTC UK, you can PM me it if posting is not allowed
Apologies for the delay...
Yep as Cornflake said the link is the correct one...HTC then contacted me..
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Old November 19th, 2011, 01:01 PM   #33 (permalink)
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So, any solutions for this problem?
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Old November 19th, 2011, 01:33 PM   #34 (permalink)
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Quote:
Originally Posted by ergengg View Post
So, any solutions for this problem?
Care to be more specific?
As you can see there are several aspects and it's not like every phone is suffering from the same thing.
WiFi is functional on the Sensation - but some combinations of users and/or phones and/or routers may have more unique problems.
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Old November 19th, 2011, 01:51 PM   #35 (permalink)
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Quote:
Originally Posted by Cornflake View Post
Care to be more specific?
As you can see there are several aspects and it's not like every phone is suffering from the same thing.
WiFi is functional on the Sensation - but some combinations of users and/or phones and/or routers may have more unique problems.
Everything as topic starter said - endless loop:
Scanning
Authenticating
Disconnected

At the same time, my iPhone, HTC Desire and laptop can connect to the router without any problems.
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Old November 19th, 2011, 07:06 PM   #36 (permalink)
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And yet I have no problem at all with my Desire, Sensation, a laptop and a couple of other WiFi-related bits of kit.

That leaves the router as a variable (I'm assuming everyone's on the same Android release?) for those having problems and so far, that aspect has not been approached.

At least two posts reference this problem with public access points and that's something I have seen: with Android, Apple and a laptop when trying to use some of the free BT access points - because despite being "free" a password is required and without that, you just get an endless loop as described.

When my Sensation was upgraded to 2.3.4 the Orange app (plus password) was installed with it, allowing me to use BT Openzone systems.
Before that, when attempting to use BT Openzone, I also got the 3-step loop as described - and now I don't.
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Old December 1st, 2011, 10:51 PM   #37 (permalink)
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Yeah i had the same problem.................i found out that after i changed my wifi channel to 1...........it would connect easily
Cant say anything about public networks but it should connect to open networks easily
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Old December 11th, 2011, 07:58 AM   #38 (permalink)
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Is this still a common problem? I see this thread has 11,000 views and am thinking if it really is a big issue that this thread may need to be a sticky...

What say you Sensation owners?
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Old December 11th, 2011, 08:18 AM   #39 (permalink)
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Originally Posted by NightAngel79 View Post
What say you Sensation owners?
This one thinks he'd rather see a sticky listing solutions, instead of a sticky listing uncorrelated/unrelated "causes".

I've not checked other forums, but I do wonder how prevalent is this problem - I mean actually and demonstrably existing on a number of devices under the same conditions?
As it reads in this thread, WiFi is practically non-functional for the Sensation - yet (for example) one solution of having to change channels before obtaining a reliable connection isn't even a problem with WiFi generally and still less a problem with the Sensation, because that's what you'd need to do in a crowded WiFi environment - period.
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Old December 11th, 2011, 08:30 AM   #40 (permalink)
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Is this still a common problem? I see this thread has 11,000 views and am thinking if it really is a big issue that this thread may need to be a sticky...

What say you Sensation owners?
I am sure this is annoying for those that suffer from it, but if it is "common" then I am sure that there would be a lot more posts in this thread (as opposed to views) in the 6+ months it has been running. After all with common problems the thread often extends to more than one page, which for this forum is unusual, because of the large number of posts per page when compared with others.

I have never had any problem. My Sensation successfully logs on to all sorts of wifi in hotels and offices whilst I am away and enables me to download and send emails as well as browsing the net.

I think in reality it was much more of a problem with my old Hero, which was much more fussy about what router it would work with, although again I was lucky enough not to have many problems like that with it.
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Old December 11th, 2011, 09:44 AM   #41 (permalink)
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Thanks for the response guys/(girls, lol?)

Thought it was worth asking. If anyone sees/knows of something that IS deemed important enough to be a sticky please let me know (or just !report the thread, thats the fastest way to get our attention)
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Old December 15th, 2011, 04:22 PM   #42 (permalink)
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You may have already tried this but go to settings>wireless and networks>wi-fi settings>menu>advanced>wi-fi sleep policy

Set the sleep policy to 'never' and then press menu>save
Thanks, this solved my problem! I can connect now.

By the way this is my first post to here, as the HTC Sensation is my first android. There is a learning curve to use and set up these devices.
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Old December 22nd, 2011, 12:15 PM   #43 (permalink)
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I have had a sensation 4g for awhile. The wifi works perfectly at home when connected to my router no problems at all.

At work, Tmobile does not work, so I bought an AT&T hotspot because we have AT&T cells in the building and they are the only company with a strong signal.

Everytime I am connected to the AT&T hotspot, my service works and then stops, works again stops again, it is very frustrating. It has been going on for some time. It seems that whenever it does not have a connection with tmobile, we get spot service in certain areas, the wifi will not work. Whenever the bars are blank and an X appears no service. Once one bar appears all my messages will appear and go through it is really weird. I try turning off mobile network completely and just use wifi but that does not work either.

I have tried everything. I updated my phone to the newest HTC update, I have done the fxrwifi on the marketplace, everything works for about 10 minutes and stops. I turned off the sleep policy as well and turned on best wifi performance but nothing seems to work at all.

Is there a problem when it tries to connect to a different companies hotspot? I mean it recognizes it it will be connected sometimes for hours at a time without a problem but mostly it keeps disconnecting me and I have no service again. It is just weird because the wifi works amazingly at home with no problems at all.

If anyone has any suggestions please help I am lost what to try next.
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Old December 26th, 2011, 11:34 AM   #44 (permalink)
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I have had a sensation 4g for awhile. The wifi works perfectly at home when connected to my router no problems at all.

At work, Tmobile does not work, so I bought an AT&T hotspot because we have AT&T cells in the building and they are the only company with a strong signal.

Everytime I am connected to the AT&T hotspot, my service works and then stops, works again stops again, it is very frustrating. It has been going on for some time. It seems that whenever it does not have a connection with tmobile, we get spot service in certain areas, the wifi will not work. Whenever the bars are blank and an X appears no service. Once one bar appears all my messages will appear and go through it is really weird. I try turning off mobile network completely and just use wifi but that does not work either.

I have tried everything. I updated my phone to the newest HTC update, I have done the fxrwifi on the marketplace, everything works for about 10 minutes and stops. I turned off the sleep policy as well and turned on best wifi performance but nothing seems to work at all.

Is there a problem when it tries to connect to a different companies hotspot? I mean it recognizes it it will be connected sometimes for hours at a time without a problem but mostly it keeps disconnecting me and I have no service again. It is just weird because the wifi works amazingly at home with no problems at all.

If anyone has any suggestions please help I am lost what to try next.
Only thing that worked for me is to use a static IP
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Old January 5th, 2012, 10:15 AM   #45 (permalink)
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Only thing that worked for me is to use a static IP
This does not work at all.

Does anyone have any other suggestions? HTC has been no help at all.
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Old January 5th, 2012, 10:39 AM   #46 (permalink)
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Not sure I can help, but it could be that AT&T have set up their hotpots so that they cannot be used for downloads to phones provided by competitors. If you get a download only when you have a TMob cell connection, then that download may be coming from that cell connection rather than the AT&T hotspot. After all the original idea behind these hot spots is that they were to be used by computers which did not have cell phone capability rather than cell phones that did.

The irony is that when you do get a good cell data connection the Sensation can work very well as a wifi spot itself. That is if your carrier allows tethering, which I know some US carriers do not.
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Old January 6th, 2012, 05:19 PM   #47 (permalink)
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I'm not having quite the same problem as everyone else. My sensation can pick up and connect to my router no problem, but when I try to go to android market or onto internet, it can't connect and I get a "network failure" message. I contacted HTC, they suggested it was my router that was not allowing any more connections to it. I checked my router and it doesn't have a limit on connections. HTC told me to try a different router somewhere else. I won't be able to test that theory till tomorrow, but thought that was a rubbish suggestion.

Does anyone have any suggestions? Sensation is on T Mobile. I have a Desire on O2 which has no such problem.
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Old January 6th, 2012, 05:51 PM   #48 (permalink)
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I contacted HTC, they suggested it was my router that was not allowing any more connections to it. I checked my router and it doesn't have a limit on connections.
Hmm well, maybe not so rubbishy - I get that message occasionally using the market app too - and that's when not even using WiFi. The Orange 3G service is umm, "a bit choppy at times".

Your router will have a limit on connections although it may not be that obvious or well published but in any event, that as a possible cause of a problem is easily tested: have nothing else active on your LAN when you're trying to use WiFi with your phone.
Personally, I've seen no such problem with my Sensation using my WiFi.
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Old January 7th, 2012, 03:41 AM   #49 (permalink)
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This does not work at all.

Does anyone have any other suggestions? HTC has been no help at all.
This worked for me with the Access Point I have at home, but it cannot work on a public WiFi network
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Old January 10th, 2012, 04:17 AM   #50 (permalink)
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I had a problem connecting to my work wi-fi, I found that if your router has mode 'N' on it the HTC's have problems working on that channel, change it to B or G and that let my wi-fi connect.
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