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Old September 26th, 2011, 09:22 AM   #1 (permalink)
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Sad Phone Randomly Shuts Down and Battery Level Gone Crazy

After a month of working fine, and roughly a week after upgrading to 2.3.4, my phone suddenly have these problems:
- I would frequently find my phone shut down/ turned off whenever I pull it out from my pocket (when turning back on, it will display the usual startup screen with HTC logo)
- Battery indicator would jump from (for example) 80% to suddenly 15%, and after reboot, goes back to around 80%
- Whenever battery level goes down suddenly, the built-in "Battery Use" graph would not reflect it. I found that it does show the new level after doing a refresh, and it shows on the graph the battery suddenly dropping to the low level at the same point in time.
- Sometimes the phone would suddenly shut down while I'm playing games.
- I noticed that the problem does not happen if the phone is just sitting on the desk.

Is it overheating problem with the phone components or the battery itself or both? I want to know also if it is a problem with the battery itself (which is easy to solve) or the part on the phone that interacts with the battery.
I want to know if it is a permanent damage done on the phone- because it was not behaving that way before, with the same conditions of use- or just the battery gone bad.

Has anyone experienced the same? What did you do to fix it?

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Old September 26th, 2011, 09:27 AM   #2 (permalink)
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Here is a screenshot of battery info with the level dropping off instantly after restarting from a sudden shutdown:

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Old September 26th, 2011, 05:12 PM   #3 (permalink)
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Havnt seen that one before

Did you install any new apps around the time it started playing up? If you did try uninstalling them and see how you go.

If not, I would probably try this before contacting HTC..

1)Run battery down flat.
2)Remove back off phone and take out battery.
3)Make sure all contacts on battery are clean.
4)Put battery back in, then put back cover on.
5)Charge phone on mains while its switched off until battery full.
6)Turn phone on.
7)Do a factory reset.
8)Cross fingers for luck.

Goodluck
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Old September 26th, 2011, 08:32 PM   #4 (permalink)
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I did install some apps but then it was already 2 days after when the problem started. I also uninstalled them already but to no avail.

1)Run battery down flat. - WILL TRY
2)Remove back off phone and take out battery. - DONE
3)Make sure all contacts on battery are clean. - DONE
4)Put battery back in, then put back cover on. - DONE
5)Charge phone on mains while its switched off until battery full. - WILL TRY
6)Turn phone on.
7)Do a factory reset. - WILL TRY :-(
8)Cross fingers for luck. - BEEN DOING IT
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Old October 11th, 2011, 11:33 AM   #5 (permalink)
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Hey dude, did you solve the problem with your phone?

I have the same bug since this week
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Old October 11th, 2011, 01:29 PM   #6 (permalink)
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No luck. I've been wanting to replace the battery to see if that's the problem but it's hard to get replacements from where I am :-(
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Old October 11th, 2011, 04:35 PM   #7 (permalink)
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No luck. I've been wanting to replace the battery to see if that's the problem but it's hard to get replacements from where I am :-(
Doubt it's the battery because I have the same problem although it's not that frequent and I have an Anker battery.
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Old October 12th, 2011, 02:07 AM   #8 (permalink)
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Originally Posted by gibbs1984 View Post
Doubt it's the battery because I have the same problem although it's not that frequent and I have an Anker battery.
Thanks for this. I'll probably ask a friend to exchange batteries for a day (so long he doesnt have the same problem), so that should give a definitive answer whether it's the battery or not.

One thing I noticed also is that it started only after upgrade to 2.3.4- although not immediately after (the problem started around less than a week after the upgrade)
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Old October 15th, 2011, 04:14 PM   #9 (permalink)
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Looks like we're all having the same problem. I've got the HTC Sensation too, and the last two nights, even after charging fully, the charge level seems to have dropped so suddenly that by lunch time, my phone was turning itself off. Is there a bug going around, or something?
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Old November 12th, 2011, 05:56 PM   #10 (permalink)
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Hi,

I was having exactly the same problems as detailed above with my HTC sensation
However a factory reset solved the problem completely!

But only for a week or so, the same problem is happening again!! >:-(
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Old November 13th, 2011, 05:37 AM   #11 (permalink)
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Originally Posted by bennyboy456 View Post
Hi,

I was having exactly the same problems as detailed above with my HTC sensation
However a factory reset solved the problem completely!

But only for a week or so, the same problem is happening again!! >:-(
Try removing all the apps you have put on and then re-introduce them one by one to see if that has any effect. On another thread somebody said he removed FriendStream and so far it has not happened again. He is going to report back when he has tried it for longer.
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Old November 19th, 2011, 03:52 AM   #12 (permalink)
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ive got the same problem with mine, but ive checked through the forums and people say it crashes once or twice a day where as mine probably crashes for up to 40 times an hour, as soon as it shuts down ill switch it back on and the battery level goes from say 90% to 60% and everytime it resets it shows a different battery level... its annoying because it can take up to 3 hours before i can actually get my phone on for longer than 10 mins
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Old November 24th, 2011, 11:43 AM   #13 (permalink)
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Exact same problem has started with my sensation today. no idea why, was down to 25% battery by 13:00 this afternoon after very minimal use. have since charged to full when i got in from work, and have lost 15% in the space of 10 minutes.

the sync function has stopped working, and random shut downs have started. 3 error reports sent to HTC so far today.

had sensation less than a month...not impressed!!!!
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Old November 26th, 2011, 01:06 PM   #14 (permalink)
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Having the same problem with mine and I just got it yesterday. It only happens when I've got the phone in my pocket it seems. Complete failure of a phone so far.
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Old November 26th, 2011, 03:39 PM   #15 (permalink)
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Same problem with mine aswell unfortunately, I have an anker battery aswell. Battery was absolutely amazing for a few weeks and now won't even last a whole day.
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Old November 26th, 2011, 03:51 PM   #16 (permalink)
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I have the same problem and have found a solution for it. The Sensation shuts down when it changes to 2G GSM network. I found this out when I thought it might have something to do with the bad 3G singal in my house, so I changed my phone to 2G only mode and it couldn't stay on for more than 10 seconds. Then I tried to put it on 3G WCDMA only and it hasn't shut down since. It has worked for 5 days now. To change this go to the mobile network menu in settings and change the Network mode to WCDMA only. I'm still going to send my phone to maintenance though.
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Old November 29th, 2011, 11:22 AM   #17 (permalink)
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Quote:
Originally Posted by Supersaukko View Post
I have the same problem and have found a solution for it. The Sensation shuts down when it changes to 2G GSM network. I found this out when I thought it might have something to do with the bad 3G singal in my house, so I changed my phone to 2G only mode and it couldn't stay on for more than 10 seconds. Then I tried to put it on 3G WCDMA only and it hasn't shut down since. It has worked for 5 days now. To change this go to the mobile network menu in settings and change the Network mode to WCDMA only. I'm still going to send my phone to maintenance though.
Thank you so much! I have been taking my phone out of my pocket to find it turned off mulitple times a day, with the battery level going crazy for for almost a month now. Have factory reset it, looked at buying a new battery, started deleting apps incase they were causing it to crash, phoned up t-mobile, but was getting anywhere!
Did what you recommended with changing the network settings 2 days and haven't had any problems since!

Thanks, this frustrating problem seems to be fixed, fingers crossed!
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Old November 29th, 2011, 11:31 AM   #18 (permalink)
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,
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Old December 5th, 2011, 05:11 PM   #19 (permalink)
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Default HTC Sensation keeps shutting down

This is my second phone in 5 weeks. Works fine for two week then shuts off and battery is only at 2%. Has been fully charged and not used. There are no applications running and nothing has been downloaded. All setting are set to off. Bell Canada will not switch and says I have try a new battery - I don't think it is a battery problem as the same thing happend with the last brand new phone. How do I get Bell to switch to new phone? This phone is not reliable
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Old December 6th, 2011, 06:26 AM   #20 (permalink)
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Originally Posted by Calgarygirl View Post
This is my second phone in 5 weeks. Works fine for two week then shuts off and battery is only at 2%. Has been fully charged and not used. There are no applications running and nothing has been downloaded. All setting are set to off. Bell Canada will not switch and says I have try a new battery - I don't think it is a battery problem as the same thing happend with the last brand new phone. How do I get Bell to switch to new phone? This phone is not reliable
If you got the same on 2 phones, likely it is a bad application installed by you or a customization by Bell. On my unbranded phone I don't have the issue .
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Old December 8th, 2011, 07:23 AM   #21 (permalink)
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Originally Posted by Calgarygirl View Post
This is my second phone in 5 weeks. Works fine for two week then shuts off and battery is only at 2%. Has been fully charged and not used. There are no applications running and nothing has been downloaded. All setting are set to off. Bell Canada will not switch and says I have try a new battery - I don't think it is a battery problem as the same thing happend with the last brand new phone. How do I get Bell to switch to new phone? This phone is not reliable
I have a Bell HTC Sensation as well and am also having the random shutdowns. I don't experience the same battery problems though. I tried setting my preferred network mode to 'WCDMA only' as a poster suggested above, but it didn't work for me. What did seem to work was installing LauncherPro and setting it as the default launcher. I haven't had any problems since.
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Old December 15th, 2011, 03:39 PM   #22 (permalink)
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did you guys get fixed your crashing problems?
i've bought my sensation in september.. after 4 weeks beeing happy with my phone it started crashing and showing the same battery drop as some of you mentioned. after a lot of mailing with htc service i've received a new battery 2 weeks ago.. i've never experienced crashes anymore.. until this morning! since then it crashed about 10 times.. almost no chance for using the phone properly. it appears to me that htc doesn't have a reasonable answer for this "bug".. all i've heard was: do a soft reset, hard reset, change the battery, uninstall all your application..
that's not what i call good service touch wood my girlfriends desire s has non of those problems!
i hope that htc can soon present a reliable solution.. i've had an iphone for 2 years and never experienced those crashes!

please send your suggestions to avoid sensational crashes ..i don't want to switch back to apple
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Old December 15th, 2011, 05:36 PM   #23 (permalink)
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It may be a rogue app. Back up all your apps (use Astro). The remove all apps. Then introduce them one by one until the problems start occurring again. Or try to think what you installed or started to use when the problem started or restarted. That may give you a clue as to what may be the problem.
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Old December 17th, 2011, 01:06 PM   #24 (permalink)
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Unhappy

i haven't installed any new apps in the last 2 weeks. i've got my standard apps such as weather pro, what's app and that's it.
the problem started without any sign of a reason.. i've received two different and both useless advises from the htc technicians.. i guess i need to show all my printscreens to my network provider and ask for a new phone :-(
thanks for your answer anyway!
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Old December 18th, 2011, 01:20 PM   #25 (permalink)
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I got a HTC Sensation about 6 weeks ago but had this problem throughout yesterday. I hadn't had any other problems until then. Everytime I pulled the phone out of my pocket, the phone had turned itself off. And then would restart (when prompted by me) and then reboot randomly. Probably happened around 20 times throughout the day.

I did install an 'appkiller' app on the day before, so I uninstalled that and I haven't had any problems since - albeit 24 hours!
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Old December 18th, 2011, 03:05 PM   #26 (permalink)
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i suspect that switching within gsm and w-lan network causes crashes.. i've heard of problems with switching between 3g and gsm but it could well be that w-lan and mobile network change are hard to handle for sensation.. i'll get in touch with swisscom network provider and see what they kniw so far.. good look for you guys meanwhile.. i'll post further infos asap..
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Old December 18th, 2011, 10:58 PM   #27 (permalink)
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I have the same problem. It makes the thing un-useable. I had a windows phone before this and I thought that was a bit crap, but at least it worked properly. Think I'm going to sell this and buy something more reliable.
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Old December 19th, 2011, 03:13 AM   #28 (permalink)
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Have you tried Supersaukko's suggestion in his post above? Or my suggestion about a rogue app, also above?
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Old December 19th, 2011, 10:18 AM   #29 (permalink)
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i've got 3g and GSM network switch turne off since the first day. permanently switching off w-lan didn't help much.
i'll send the phone back this week and keep fingers crossed for a new years gift..
i've tried any trick that i've heard and i have totally better things to do than messing around with a device that's supposed to work perfectly..
but i will definitely ask for the test results when i get the sensation back!
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Old January 23rd, 2012, 11:06 AM   #30 (permalink)
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Just to give you an update on my problem. I decided to get in touch with HTC after weeks of this happening.

They arranged for UPS to collect it on Jan 10th, and I had it back by Jan 12th. Very prompt service, and didn't have to pay for the courier, obviously.

The phone was then fine until Jan 19th (I was getting around 40hrs battery life out of it), but then the phone reverted to doing the rebooting issue again. Along with the battery level fluctuating constantly. I've contacted HTC again, and they're going to arrange a courier to pick it up again. Which is great, assuming they can sort the problem!

Btw, what they did 2 weeks ago was "update with the latest software". And it was the same phone that came back, if that's any use.
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Old March 10th, 2012, 11:55 PM   #31 (permalink)
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Can anyone help me confirm whether it is the problem with the battery or not? I have the same problems but I haven't found a solution yet. If it is just the battery then I can just replace it (it is my last available solution.
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Old March 25th, 2012, 06:58 AM   #32 (permalink)
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I set my phone to WCDMA only 4 days ago,and not had any more problems since. I'll wait until I get ICS, set it back to auto, and see if the problem is still there. If it is I'll send it for repair.
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Old March 28th, 2012, 11:21 AM   #33 (permalink)
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It's over a week now since I set my phone to WCDMA only, and I've not had a single crash, and it appears my battery life has improved, I seem to have by about 10% more left at the end of a typical day, but I'm not a heavy user.
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Old April 4th, 2012, 02:56 PM   #34 (permalink)
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Laugh setting wcdma works

I changed my mobile network settings from auto to wcdma and it fixed the issue
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Old May 4th, 2012, 09:14 AM   #35 (permalink)
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Quote:
Originally Posted by Supersaukko View Post
I have the same problem and have found a solution for it. The Sensation shuts down when it changes to 2G GSM network. I found this out when I thought it might have something to do with the bad 3G singal in my house, so I changed my phone to 2G only mode and it couldn't stay on for more than 10 seconds. Then I tried to put it on 3G WCDMA only and it hasn't shut down since. It has worked for 5 days now. To change this go to the mobile network menu in settings and change the Network mode to WCDMA only. I'm still going to send my phone to maintenance though.
i dont have wcdma, i only have gsm,
when i switch it to wcdma only i have no signal, i can only run my phon on gsm, eny sugjestions?
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Old May 4th, 2012, 09:26 AM   #36 (permalink)
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hay i have tha same problem but i have only gsm in my area, eny sugjestions?
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Old May 6th, 2012, 02:08 AM   #37 (permalink)
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I'm having the same problem. I got the phone in September 2011, now I can't use my phone, it just shuts off suddenly when calling someone, navigating among apps, or taking a picture. Like today, it was fully charged, then when talking on Viber, it shut off and after rebooted back, it showed 10% battery left. Any updates about this issue? I suspect my battery is dead but it's been only 8 months, could there be any other possibilities?
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Old May 6th, 2012, 05:17 AM   #38 (permalink)
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I'm having the same problem. I got the phone in September 2011, now I can't use my phone, it just shuts off suddenly when calling someone, navigating among apps, or taking a picture. Like today, it was fully charged, then when talking on Viber, it shut off and after rebooted back, it showed 10% battery left. Any updates about this issue? I suspect my battery is dead but it's been only 8 months, could there be any other possibilities?
It should still be under warranty. Get in touch with the company that supplied it and/or HTC
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Old July 21st, 2012, 02:48 AM   #39 (permalink)
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Does anyone know how to set WCDMA only on Ice cream?? I'm having the same problem..
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Old July 21st, 2012, 03:08 PM   #40 (permalink)
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Does anyone know how to set WCDMA only on Ice cream?? I'm having the same problem..
I have ICS. Just go into settings and then tap the mobile network box (to the left of the on/off switch) the tap "Network Mode" and set to WCDMA only. I just did this today and I have been having this happen since about 2 weeks after switching to ICS. Hopefully this works.
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Old July 28th, 2012, 11:22 AM   #41 (permalink)
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I know this is an old thread but I'm posting with a solution in case any one does a search and comes across it. I've had all the same probs as above and the phone has been back twice for repair. On both occaisons they assured me it would now be ok but wouldnt tell me what it was. A few days after getting it back again it started happening. After the first time i'd sent it back i noticed a video on youtube of someone jamming a small piece of plastic between the batery and the body to stop movement but i didnt try it because i assumed is was a software issue. The second time i got it back i tried it after the crashes resumed and in 4 weeks it hasnt happened once, so it works. Bit frustrating tho knowing i have this expensive mobile that needs a piece of plastic to work, but work is what i'm after and work it now does.
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Old July 31st, 2012, 03:32 PM   #42 (permalink)
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Interesting, ive had this since day one, kind of got used to it crashing 2-3 times a week. But when it crashes, it crashes.
Biggest killer is the camera, click sound and phone powers off completely. Interesting. So turned off flash, sound etc, all the same.
Ill try look for this video see what happens.
Also battery drain is there, but after a few reboots is fine and works a normal.
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Old August 5th, 2012, 01:26 AM   #43 (permalink)
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guys..just see if the battery is bloated or not. Mine was bad...and after replacing the battery with $7 ebay 1900..it no longer shuts down on me at all. It worked for a while with the business card trick...but since changing to a new "flat" battery...I have no issues at all with the phone shutting off randomly on me.
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Old August 12th, 2012, 02:58 PM   #44 (permalink)
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Mine started getting the reboot/crazy battery issues seen here, but once I disabled Quick boot, it seems to for now, have solved the issue.
Just wondering whether some of the app updates that have come through lately would have been affected by this, as it's definitely a power/reboot issue, hence the battery monitor going weird;.
My Anker battery is now reporting fine again since I did this, and have had no reboots to date since !
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Old August 14th, 2012, 11:30 AM   #45 (permalink)
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Hi,
My sensation has recently started acting up again. Very annoying when your waiting on phone calls and realise the phone is off.

I started getting this problem when it was on 2.3.5 then i got the upgrade to 4.0 and it has stopped switching off randomly. only once or twice it did happen but i noticed it was only when the battery was about 40c . then i recently got an update to 4.0.3 and the issue is back and nearly worse than ever.

The phone switches off when

I run out of reception
The battery is 39-41 degrees

I was in spain for a week and this was happening every few minutes so i decided to take out the sim card and not a single thing went wrong even the battery life was staying at near 100% for the whole day. charge it at night and then come the next night was down to only about 81% now thats the exact same usage cause i text over the WiFi mostly. But was shocked that a sim card can cause so many issues for a phone. Even on airplane mode the phone stays on. and if its on charge it also stays on. currently have it on charge now .

Is it really possible that the reception is causing the phone to keep switching off ? and does anyone know if there is a new update coming out because as i say all these problems have only come back since this new update.
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Old August 14th, 2012, 11:55 AM   #46 (permalink)
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Other threads here suggest random switching on and off is caused because the battery is slightly too small and after a while the contacts oxidise and prevent good contact. Of course when you took your SIM out you had to remove the battery, thus maybe curing the problem for a while

I suggest you try cleaning the contacts and inserting a piece of stiff card between the end of the phone (furthest from contacts) and its holder, as both have seemed to cure many peoples' problems
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Old August 16th, 2012, 06:44 AM   #47 (permalink)
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Samsung Charge, almost exactly 1 year old... this just happened this morning for the first time:
  • Woke up with the battery at 3/4
  • All of a sudden it crashed while I was starting up my Amazon MP3's for my workout (have been doing it for a long time)
  • When it came back on, it was "critically low" battery
  • Turned it off until I got into work just now
  • Started it back up and it's at 3/4 again.

Note: I checked my battery and there is no movement at all; not even a tiny shuffle. I'll try cleaning the contacts, but I don't think I can stick any kind of paper in there... it's really snug.

I'll report back with any findings.
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Old August 16th, 2012, 06:56 AM   #48 (permalink)
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This is a forum for HTC SEnsations, not Samsung phones. Different manufacturer who does not use the HTC Sense skin for Android. Therefore not likely to be the same problem.
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Old August 19th, 2012, 09:49 AM   #49 (permalink)
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I got the solution for this.

Simply replace the piece of crap battery that comes with your phone with Anker.

The problem is definitely the battery. When this starts happening (on the HTC battery crap) and I just replace the battery, everything works fine. Cannot be more clear on this
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Old August 20th, 2012, 03:02 AM   #50 (permalink)
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If you read the many other threads on the subject you will see that your solution worked at first for many users, but then, over time it started happening again to some of them. So it is not guarantee.

Seems pretty clear it is mechanical problem caused by manufacturing tolerances. If the battery bay is a little larger and the battery a little smaller you are more likely to have a problem. It can usually be cured by packing out the battery.

I have 3 batteries, 2 ankers and the stock and I rotate their use. I have never had the problem with any of them. But then I suspect that taking the batteries out and charging them on a separate charger tends to keep the contacts cleaner than if you keep one battery in the phone all the time.
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