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Old June 2nd, 2012, 09:48 AM   #51 (permalink)
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Originally Posted by marceldiepstra View Post
If you open up the back cover of the Sensation and you look at the battery, you'll notice that the bottom side of the battery is slightly angled. This causes the battery to not be in full contact with the four pins that are attached to the Sensations case. If you pull the right top side of the battery a little down, you'll notice that the battery will make a better connection with the four pins. So for me the problem was solved by putting something in between the top right of the battery and the casing. I've used a business card (I knew saving those would pay of at one time) and tore of the rest that was sticking out. It's been fine ever since.
Just signed up to thank Marcel. My HTC Sensation has been randomly restarting since a few days ago, everything tried, nothing seemed to trigger it. Just random. Made my phone completely useless.

Cut off a bit of credit card, inserted the battery with the credit card bit in the top right hand corner of the battery compartment (vertically) and the phone works. It works beautifully, no more crashes, whether it's in my pocket or not, wireless or not, gaming or not. THANK YOU!!!!

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Old June 6th, 2012, 01:01 PM   #52 (permalink)
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Hey folks having same problem so will try the battery trick!
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Old June 14th, 2012, 02:41 AM   #53 (permalink)
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I truelly hope someone from HTC has viewed this thread and is totally embaressed that people that have purchased it in good faith are having to stick pieces of credit card into their handset or purchase alternative branded batteries to get the thing to work properly. It's outragous.
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Old June 16th, 2012, 11:45 AM   #54 (permalink)
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Default It worked for me as well

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Originally Posted by japinder View Post
+1

A piece of paper to force the battery against the pins worked for me as well. :-)

Cheers, Jp
As of now putting a piece of paper has solved this problem for me as well. TMobile's website also talks about loose battery connections causing reset problems. So I put a small piece of card and it is working fine as of now.
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Old June 19th, 2012, 12:48 PM   #55 (permalink)
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I've had this problem several times when my phone was running on the stock rom. Since I've changed it to stock ICS, I haven't had this problem. My phone has been on for over a month (never rebooted) It could just be coincidence however though.

Anyone on stock ICS and haven't experienced this problem before?
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Old June 26th, 2012, 02:23 PM   #56 (permalink)
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Fix didn't last long, I've got exactly the same problems. Piece of credit card is still in there. I'm going to contact HTC and ask for a new battery. Piece of rubbish phone.
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Old June 26th, 2012, 03:07 PM   #57 (permalink)
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Pull the ground pin out a bit.
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Old June 27th, 2012, 07:33 PM   #58 (permalink)
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So I've had this recurring reboot problem now for about a week. I just chucked the piece of card in, and it immediately bumped the battery from 35% to 45%. But it's just rebooted again, so doesn't bode well.

Edit: Nothing's changed. Still just rebooting over and over.
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Old June 28th, 2012, 09:00 PM   #59 (permalink)
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Update: I ended up doing the scratching the battery points thing, and I think that's fixed it. I could see that the points had SOMETHING on them at the (rather tiny) points where they were touching the battery. I lightly scraped those points with the end of some scissors, and since then haven't had any problems.

I will also say that I recently went overseas on a trip, and got into the habit of leaving my phone charging overnight. Perhaps having it continue to charge for 4+ hours after it was full, well, maybe that contributed to the problem.

The logic seems to be this: the battery points oxidise, and this effects power supply, making it intermittent. The phone suddenly notices that it's not getting as much power as it would like, so it assumes it's being shut down. Halfway through shutting down, the power is restored enough for it to think it should just restart.

Since I did that, I haven't had any problems, and that was about 18hours ago. Since I was getting restarts every three minutes or so, that's a significant change. I will let you know if it starts again, but yeah, I think it's fixed.
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Old July 1st, 2012, 08:39 AM   #60 (permalink)
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I had this problem shutting down 5-6 times a day always at the most inconvenient times, calls etc, googled the problem and came to this forum; had a good read of this thread tried scratching the points and the bit of card solution and it has worked not shut down once in 3 days, charge lasts longer and reception has even improved. Plus a seperate problem snapshot taking when pressing the home button has disappeared although I think that maybe a co-incidence.
Obviously early days but it is encouraging and hopefully will work from now on.
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Old July 9th, 2012, 06:48 AM   #61 (permalink)
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Mr marceldiepstra

Thank you so much for your answer.

thanks,
Hemanth
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Old July 13th, 2012, 11:24 AM   #62 (permalink)
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I'm not sure if I'm losing my marbles but I appear to have tracked down another possible cause. If my phone is in my pocket, screen facing my leather wallet, at some unknown point it powers off/crashes. I'll take it out of my pocket to use it, and it's powered off.

If I put it in my pocket with the screen facing the outside of the pocket, or leave it out of my pocket on the desk, or wherever, it's stable. Bizarre, odd, doesn't sound right, but I've been careful all week how I put it in my pocket, making sure it's locked before I put it in my pocket and the only time it seems to have happened is when I forget and it ends up the wrong way round, as it were.

Oh, and I don't have a screen protector.
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Old July 16th, 2012, 11:13 PM   #63 (permalink)
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I'm just coming on quickly to say that my phone is still working totally fine since I did the scraping on the points. It seems like it's the fix that works long term.
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Old July 21st, 2012, 10:22 AM   #64 (permalink)
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Just logging in to say update on my situ, since July 1st when I posted last re this I've not had one random shut off so the bit of card worked.

One other thing, I did notice after a week or so the battery life did start to deteriate again so I replaced it with an anker battery which have had for about 2 weeks now and now I'm getting a min of 40% increased battery life for amount I use the phone daily compared to the stock battery.

More good news with the anker battery you dont need the bit of card it seems to fit perfectly suggesting its not the phone itself but the shape of stock battery, anyway result is I'm very happy its like having a new phone..
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Old July 21st, 2012, 10:57 AM   #65 (permalink)
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Originally Posted by StoneDeCroze View Post
I'm not sure if I'm losing my marbles but I appear to have tracked down another possible cause. If my phone is in my pocket, screen facing my leather wallet, at some unknown point it powers off/crashes. I'll take it out of my pocket to use it, and it's powered off.

If I put it in my pocket with the screen facing the outside of the pocket, or leave it out of my pocket on the desk, or wherever, it's stable. Bizarre, odd, doesn't sound right, but I've been careful all week how I put it in my pocket, making sure it's locked before I put it in my pocket and the only time it seems to have happened is when I forget and it ends up the wrong way round, as it were.

Oh, and I don't have a screen protector.
It turns out I wasn't going bonkers, but, the actual cause seems to have been the contacts issue. After a lot of experimenting, I found that if I applied gentle pressure to the screen, like my wallet pressing against it, it would power off. Repeating the process with the cover off, showed the battery moving slightly as the chassis of the phone flexed a tiny amount.

I've cleaned the contacts with a rubber/eraser (not the prophylactic!) and then butchered a business card to act as a wedge. Three days now and no shutdowns. I've just ordered an Anker battery, maybe it will fit more snugly than the OEM part.
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Old July 28th, 2012, 03:28 AM   #66 (permalink)
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I ran for a week with the business card wedge and the stock battery with no problems at all, and then several days with the Anker battery with no problems. I put the stock battery back yesterday, with no wedge, and the phone was off when I checked it after about an hour in my pocket.

The Anker battery seems to be a tiny fraction larger, as I can't get a business card in as a wedge, like I could with the stock battery. Maybe 1/2MM difference? Maybe the spec on the physical dimensions of the chassis and battery mean that you could get a "small" battery and a "large" battery compartment paired up, and that's enough wiggle room to cause a problem.
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Old July 31st, 2012, 03:52 PM   #67 (permalink)
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Just made my own bodge for the battery too. Cleaned contacts and business card in. Seems to have resolved the major fault
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Old August 16th, 2012, 11:22 AM   #68 (permalink)
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Hi. Have the exact same problem with my htc sensation. phone turns off randomly. mostly it seems when the battery falls to below 50% or so. and the battery life of this phone is dismal. i spoke to people at t mobile and the was told unhelpfully that i should not download any apps. and reboot phone to factory settings. foolishly i did and lost all my contacts. problem persists even as i have no apps installed. the only time the phone wont turn off is when constantly charged. oddly at time the phone will turn off and despite many attempts to turn it on again, it only makes it to the welcome screen and turns off again. I have had the urge to throw it against the wall many times when this happens.

I wonder whether getting big with T mobile and ask for a new phone will help if most sensations have this problem? they said they would be happy to give me a used phone! i will try the battery trick but it seems strange that i would have been better off with my old nokia than this 'smart' phone.

thanks for all the helpful suggestions.
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Old August 26th, 2012, 10:04 AM   #69 (permalink)
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This thread over at XDA Developers has a similar suggestion to put piece of card in to force battery to make better contact, and also has suggestion to clean battery contacts and to bend earth pin out to make better contact with back of case (to left of battery compartment, silver pin).

http://forum.xda-developers.com/showthread.php?t=1622683

Currently trying all three myself... if my Sensation doesn't become fully reliable it is going to be sold and replaced with either HTC One X or Samsung Galaxy S3.
I've had many good HTC phones, but this issue is seriously making me question whether to buy another - a phone needs to work 100% of the time, finding it off in my pocket and missed important calls is just not on.
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Old August 29th, 2012, 03:20 AM   #70 (permalink)
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Quote:
Originally Posted by marceldiepstra View Post
First of all I would like to thank all people that have replied to this specific topic, without all your help I would never come up with my solution to the problem. I won't explain how they have helped me, but at least I can tell you my phone kept shutting down about 4 or 5 times per day. I have implemented my solution a week ago and the phone hasn't shut down since.

If you open up the back cover of the Sensation and you look at the battery, you'll notice that the bottom side of the battery is slightly angled. This causes the battery to not be in full contact with the four pins that are attached to the Sensations case. If you pull the right top side of the battery a little down, you'll notice that the battery will make a better connection with the four pins. So for me the problem was solved by putting something in between the top right of the battery and the casing. I've used a business card (I knew saving those would pay of at one time) and tore of the rest that was sticking out. It's been fine ever since.

Now my explanation, although I'm far from being a electrician, is that the battery connection to the case is fine for low power situations. But as soon as more power is required by the phone, like in low connection situations, the phone will loose power and shut down. That's why ensuring that those situations do not happen or rarely happen gives some result.

Oh and two notes to HTC. One, please fire your support department, because they suck. And two, please ensure that the batteries are being held in place by your case next time you make a phone.
that's crazy guys, I've been experiencing the same problem since 8 months already, I tried everything, AntiVirus, software upgrade, changing battery levels etc, works for a while and then back to reality.. I really believe now the problem is battery related, and probably about the pins connections that also explains why it happens often when you keep the phone in your pocket...so far this quoted solution above seems working to me as well, I hope it will keep doing, just it's pretty ridiculous how a brand like HTC specialized in smart phone can make such a crazy design mistake, maybe that also explains how they cannot propose that simple but objectively lose-face solution....
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Old September 16th, 2012, 12:53 PM   #71 (permalink)
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Originally Posted by trdrake View Post
My HTC Sensation is shutting down randomly.... i can just pull it out of my pocket and it off and needs to be booted up. What can i do to resolve the problem i've only had it a month.
I also have the same problem. It switches off randomly. While playing any game, while calling and even when it is in my pocket it shuts down randomly. It also gets overheated from the bottom. I have sent it for repairing twice but still the issue is not resolved. What can I do now?
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Old September 16th, 2012, 01:25 PM   #72 (permalink)
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Have you tried cleaning the battery contacts and putting a piece of card at the bottom of the battery to force a better contact? That is what has helped many people with this problem
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HTC Sensation (Giffgaff UK)
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Old October 3rd, 2012, 03:33 AM   #73 (permalink)
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I also have the same problem. Did try the battery thing and it seemed to work, BUT I also noticed a post in this thread about switching from GSM/WCDMA to only WCDMA, so I did that too. So the battery thing seemed to work so I turned it BACK to GSM/WCDMA because the signals dropped alot in many places with only WCDMA. Sometimes no nothing. And guess what?! The phone started to shut down again. Constantly.. Switched it back to WCDMA only: no problem. Back again to WCDMA/GSM: shuts down.
It canīt be only the battery thing..
Anyone?
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Old October 4th, 2012, 05:33 AM   #74 (permalink)
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Yes that is the other thing that people say cures a problem with random shutting down. There seems to be two different problems with the same symptoms. But since the post I was replying to mentioned that changing the battery worked for them I did not think it was the GSM/WCDMA problem in that case.

I have not had any random shutdowns and I am using the GSM/WCDMA setting along with both stock and Anker batteries so I can't really help you.

Sorry about the first paragraph, which is wrong - I was referring to a post of mine on another thread.
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Old November 2nd, 2012, 08:43 AM   #75 (permalink)
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Update :

I never received a new battery from HTC. I bought an Anker battery and initially there were no shutdowns anymore. But after a while same problem occured, random shutdowns.

So I send it back to HTC and got my phone back in 8 days. It didn't actually say what was repaired, but I got the same phone back (same S/N, but different IMEI) After calling up they said that the whole mainboard was replaced.

So obviously it was/is a hardware issue. Definitely not normal.

So all in all, the cardboard/plastic in battery tray fixed the problem for a little while, new battery resolved the problem for a little while, but problem did come back and was an hardware issue. I would suggest sending it back if it's still in warranty. Mine was just in warranty...thankfully.
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Old November 15th, 2012, 04:08 PM   #76 (permalink)
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Unhappy me too

hey! my htc evo is being really stupid.. ok so when i turn it on it will boot up like always but when i get to the unlock screen it freezes the home, menu, back, and search buttons will turn off then the phone will just turn off. im not sure if its the battery or the phone. so please help me
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Old November 15th, 2012, 05:20 PM   #77 (permalink)
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It will be better to start a new thread in the Evo forum. This forum is for HTC Sensations
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Old January 8th, 2013, 06:25 PM   #78 (permalink)
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Hi all,

I have the same problem as many of you. The phone randomly switches off, often in the pocket or when answering a call. I have looked in other forums and have also tried switching it from "GSM/WCDMA auto" to "WCDMA only" before coming here. Now I think I am narrowing down on the root cause and thus also getting closer to a solution.

I the autumn of 2012 I had a failure on BT and WiFi and sent the phone for repair. They replaced everything except cover and battery. Since I got the "repaired" phone back in November, I have suffered from this "random death" issue and have desperately looked for a cause and a solution. However, reading StoneDeCroze's post rang a bell and encouraged me to do a test that I haven't seen described elsewhere, thus this post.

It tried more or less systematically applying pressure, twisting, bending and pressing on the phone. After fondling the phone rather sadistically for a few minutes (I actually got rid of some of the aggression I have had towards it recently), I found that when pressing a certain point in the lower left corner of the screen, I could consequently provoke the error. See a picture of the exact area here:

HTC Sensation kill-point.JPG
Incidentally this is exactly where the "Answer" button is located when receiving a call, explaining why it so often has died on me when trying to answer a (often very important (Thanks Murphy!)) call.
Massaging this area for a second or two will instantly kill the phone, requiring a full start-up with the white "hTC quietly brilliant" jingle playing screen and PIN-code entering.

My next step is to identify what pressing on this area on the front influences inside the phone. Directly behind the pressed area are the micro-SD card and the micro-USB socket. Within close proximity are also the battery connectors and the connectors for one of the antennas. I think the first attempt will be to clean battery connectors and battery contact plates. I will try to find my glass brush and contact cleaner spray for this (item no. 514-868 and 456-7686 from RS Components) :-)

I hope this has inspired some of you in the continued effort to resolve this problem (as HTC Support is fairly useless) and that you will post your results here. I will do the same.

Happy problem solving!

BR, Dan
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Old January 24th, 2013, 04:44 PM   #79 (permalink)
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Update:
I will also say that I recently went overseas on a trip, and got into the habit of leaving my phone charging overnight. Perhaps having it continue to charge for 4+ hours after it was full, well, maybe that contributed to the problem.
Hey yeah this started happening to me right after i got back from thailand. Thanks for your posts guys I'm trying these tips out now. Your post made me realize that esp in thailand with the high moisture content in the air those tips probably corroded pretty fast. I'll update after a few days!
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Old February 3rd, 2013, 08:50 AM   #80 (permalink)
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I was redirected to this thread when asking for advice on which phone to get to replace my Sensation. Was thrilled when the problem seemed to have resolved after trying the business card trick but back to square one after a few days. Is there any point me trying the other battery you talk about (Anker?) or is back to phone shopping?
I should add that when i took my phone into Vodafone they said it wasnt battery related but that it was water damage because the little sticker thingy had partially changed colour, my phone did get water on it a few months ago but was fine for ages after
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Old February 17th, 2013, 07:43 PM   #81 (permalink)
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Lightbulb i found a fix for most phone.

The problem with the random shutdown is the anti virus:/.example:lookout
Turn it off by going in to setting, then go to app, then go to
all apps then go to your anti virus program and shut it off.
Hope it help.
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Old March 13th, 2013, 04:37 PM   #82 (permalink)
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I had this problem for ages and lived with it then got fed up and spoke to Vodafone they kindly replaced the phone but not the back cover or battery.
I did notice that the HTC battery seemed slightly swollen in the middle so I bought an Anker battery but after two months it started happening again and I have looked after this battery never letting it charge overnight or longer than needed.
My contract is up in 2 months and I can't wait to get rid of this phone...besides the S4 is due out mid May
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Old March 14th, 2013, 10:48 AM   #83 (permalink)
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Originally Posted by Killer123000 View Post
The problem with the random shutdown is the anti virus:/.example:lookout
Anybody else having success disabling anti virus? I use the paid version of Lookout, but would not expect an app like this to screw up my phone.

Quote:
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...Vodafone they kindly replaced the phone but not the back cover or battery ... but after two months it started happening again
I had the inside of my phone replaced by HTC due to WLAN/BT radio module being defective. When I got the phone back from repair/replacement, the random restart problem began. I couldn't be bothered to be without my phone for yet another 6 weeks, so I didn't send it back. I think I'll try with a new battery.

/Dan
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Old April 7th, 2013, 06:46 PM   #84 (permalink)
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Had my Sensation for nearly 2 years and never had a prob... 'till recently. Then started the random shutdown thing (5-6 times a day). Decided it wasn't a software issue (it doesn't ask whether I want to send a report on restart), and started looking at battery usage: strange periods of faster than appropriate drain ( resulting in about half the normal battery life) and of course cliff-like drop when the phone dies... But when it comes back on the battery level is never where it was when it shut down ( always MUCH lower... But if I then do a restart it often comes in a bit higher again, and if a take the battery out and put it back in, MUCH higher). Suspected fluff shorting out the battery pins, so took the back off and generally blew/rubbed all the contacts. Worked for about 4-5 days. Fault started again today, I THINK while I was trying to start the lawn mower ( judging by the battery use record), so this may have shaken/twisted the battery around a bit, and so i have cleaned all the contacts with alcohol and fitted a business card (also padded the space between the back of the battery and the case, as twisting caused the battery to pop up out of its recess a little) as per previous comments here...

Hope this works, because 'till now my sensation was my own personal bit of sci-fi made reality.

Will keep you updated.
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Old April 9th, 2013, 05:04 PM   #85 (permalink)
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2 clear days.

Battery usage much better too. Using juice defender, I know... But still got 31% after 16 hrs typical day on a 2 yr old battery that spends all night on the charger.
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Old April 18th, 2013, 09:09 AM   #86 (permalink)
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Confused HTC Sensation random reboot/shutdown

I have been struggling with the HTC Sensation random reboot/shutdown along with many others. After searching for hours and trying numerous suggested solutions (factory reset, credit card to snug battery, app removal, etc), I broke down and purchased a replacement battery from Amazon. I made this decision based upon the observation that I could use my phone while it was connected to a charger, but the phone would die during any activity once disconnected from the charger.

I had read posts suggesting the purchase of an Anker battery. I searched Amazon and ended up purchasing an EC Technology battery. The specs are comparable to Anker and around $10 less. I charged fully per the directions, and, so far, no random shutdowns. I will update if the situation changes.

Thanks to all who responded to this thread with suggestions and possible solutions. It is greatly appreciated.
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Old April 18th, 2013, 04:13 PM   #87 (permalink)
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10 days now. Still fine.

So it is definitely a battery issue. Maybe some people have a malfunctioning battery that needs replacing, others (like me) a bad contact between battery and phone requiring contact cleaning and/or a business card.
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Old May 12th, 2013, 11:03 PM   #88 (permalink)
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@Flashingcursor

You've described my problem EXACTLY: random shutdowns; drastic battery percentage drops upon rebooting; sporadic battery readings after rebooting again...

I've just tried cleaning the battery contacts; will see if that does the trick.

This has left a very bad taste in my mouth. After being a loyal fan since the G1, I've jumped ship and just bought the Galaxy S4. I'll keep the Sensation as a backup (well, assuming it stops rebooting randomly).
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Old May 13th, 2013, 01:41 AM   #89 (permalink)
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A month now and still fine. I did force a bit of card into the battery slot at the same time too... Though the fit was so tight that i am guessing that cleaning the contacts was the prob. Worth doing both though.

Still joyously happy with my sensation, so glad this worked and I didn't have to jump ship.
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