Go Back   Android Forums > Android Phones > HTC Sensation

New Forums: Nexus 6 | Nexus Player | Nexus 9
Like Tree1Likes

test: Reply
 
LinkBack Thread Tools
Old October 1st, 2011, 06:08 PM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2011
Posts: 13
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 0 Times in 0 Posts
Default help! my sensation keeps shutting down randomly

my phone just keeps shutting down and i dont know whats happening is there any way to rectify this. please help.

Advertisements
tntxplosion is offline  
Reply With Quote
sponsored links
Old October 2nd, 2011, 05:09 AM   #2 (permalink)
Senior Member
 
Join Date: Jan 2010
Location: UK
Posts: 702
 
Device(s): Nexus 5 phone (Giffgaff UK), Asus tf300t tablet
Carrier: Not Provided

Thanks: 84
Thanked 79 Times in 73 Posts
Default

I think you need to give us a few more clues. When does it happen? Is it always when you are using it in a particular way or with a particular app running? Is it when it is in sleep mode as well as when you are using it?

I assume by "shutting down" you mean powering down and not just the screen switching off?
__________________
Peter
Nexus 5 phone (Giffgaff UK)
Asus tf300 tablet
peterc10 is offline  
Reply With Quote
Old October 3rd, 2011, 01:07 AM   #3 (permalink)
New Member
 
Join Date: Sep 2011
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Hi tntxplosion, are you having a similar problem as I posted before?

Here:
Phone Randomly Shuts Down and Battery Level Gone Crazy
yujinn is offline  
Reply With Quote
Old October 4th, 2011, 02:46 AM   #4 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry Phone shutting down

My HTC Sensation is shutting down randomly.... i can just pull it out of my pocket and it off and needs to be booted up. What can i do to resolve the problem i've only had it a month.
trdrake is offline  
Reply With Quote
Old October 4th, 2011, 07:10 AM   #5 (permalink)
New Member
 
Join Date: Sep 2011
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

So it seems there's an issue with the phone being put inside pockets :-/
I'm guessing it has something to do with overheating.
If so, is it a feature to shutdown when it gets hot? At what temp. does it shutdown?
yujinn is offline  
Reply With Quote
Old October 4th, 2011, 07:41 AM   #6 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

It can't go above 60 degrees celsius but not sure at waht temp it's shutting down. Surly it can't be exceeding that in my pocket overwise you would feel it.
trdrake is offline  
Reply With Quote
Old October 4th, 2011, 07:48 AM   #7 (permalink)
Senior Member
 
Join Date: Jan 2010
Location: UK
Posts: 702
 
Device(s): Nexus 5 phone (Giffgaff UK), Asus tf300t tablet
Carrier: Not Provided

Thanks: 84
Thanked 79 Times in 73 Posts
Default

I have mine in my trouser pocket quite often, but it does not have this problem. I think you need to look elsewhere for the cause.
peterc10 is offline  
Reply With Quote
Old October 4th, 2011, 07:53 AM   #8 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

SO what am i looking for a mechanical issue or a virus possibly either way it shouldn't be happening a month into purchase surely.
trdrake is offline  
Reply With Quote
Old October 4th, 2011, 08:03 AM   #9 (permalink)
Senior Member
 
Join Date: Jan 2010
Location: UK
Posts: 702
 
Device(s): Nexus 5 phone (Giffgaff UK), Asus tf300t tablet
Carrier: Not Provided

Thanks: 84
Thanked 79 Times in 73 Posts
Default

What apps did you install or start using before it started to have this problem? Remember apps often work in the background sending or receiving data, and they can sometimes force a close. Try uninstalling them one by one and see if that makes any difference.

I have never heard of virus problems on Android phones, but they may be about . I know AVG have a free virus app in the market (which suggests that ther could be Android viruses) - you could try that.
peterc10 is offline  
Reply With Quote
Old October 5th, 2011, 02:15 AM   #10 (permalink)
Junior Member
 
Join Date: Nov 2010
Posts: 73
 
Device(s):
Carrier: Not Provided

Thanks: 19
Thanked 14 Times in 11 Posts
Default

I had the same issue up till a couple of weeks ago, seemed to be when the phone was charging - I`d have it plugged into my lappie, go to check the phone, and its off.

Dont despair, I found a solution by mistake.

Get yourself an Anker battery.

Never had the problem since.
danski is offline  
Reply With Quote
sponsored links
Old October 5th, 2011, 06:31 AM   #11 (permalink)
Member
 
master_yoda's Avatar
 
Join Date: Jun 2010
Location: United Kingdom
Posts: 260
 
Device(s): HTC Sensation, ZEONTOUCH EVO HD7 T9292 Schuberts
Carrier: Not Provided

Thanks: 5
Thanked 50 Times in 41 Posts
Default

Quote:
Originally Posted by trdrake View Post
It can't go above 60 degrees celsius but not sure at waht temp it's shutting down. Surly it can't be exceeding that in my pocket overwise you would feel it.
Are you saying your sensation gets up to 60c on the battery temp reading? If it does Theres your answer. I Would contact HTC and tell them how hot its getting and that it keeps shutting down, they will have it in for repair.

You shouldnt really be seeing temps above 50c max.


Cheers
master_yoda is offline  
Reply With Quote
Old October 5th, 2011, 07:40 PM   #12 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2011
Posts: 13
 
Device(s):
Carrier: Not Provided

Thanks: 3
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by yujinn View Post
Hi tntxplosion, are you having a similar problem as I posted before?

Here:
Phone Randomly Shuts Down and Battery Level Gone Crazy
yeah its pretty much the same problem as this. i have ordered some anker batteries and hopefully the problem should be rectified. thanks for all the help
tntxplosion is offline  
Reply With Quote
Old October 29th, 2011, 11:53 PM   #13 (permalink)
New Member
 
Join Date: Sep 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have the same exact problem, except mine started shutting down the day after I upgraded to 2.3.4. I followed the steps posted further up and formated my phone and it helped for about a day, but it still shut's down. I also noticed that it shut's off when I place it on a desk. I purposely left the phone on a desk to see if it shut's off and it does. I doubt it's overheating as I also left it in the car outside for a couple of hours and the temperature inside the car was around 5-10 degree's celsius. I think the problem is with the 2.3.4 upgrade. Even though that was one of the fix's, it actually created the problem instead of fixing it. Anyone else having this issue after upgrading?
beirdo is offline  
Reply With Quote
Old October 30th, 2011, 02:26 PM   #14 (permalink)
Junior Member
 
Join Date: Dec 2010
Location: Dublin, Ireland
Posts: 27
 
Device(s): HTC Senstaion
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

This has been happening to me for about 2 months now, but the only place I can remember it happening is at work where the signal always goes dead on me and once I get home it never switches off. So I put my phone in flight mode when I was in work and it didn't switch off once but when I turned off flight mode the phone swiched off straight away.

So I am assuming from this that it has to do something to do with the signal dropping out.

Has anybody noticed this happening when you are in a bad signal area?

I really need a fix to this because I need my phone during work. Has anybody had success with a fix for this at all??
CaptainOfCrunch is offline  
Reply With Quote
Old November 1st, 2011, 04:22 AM   #15 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Here I was thinking that it is just my Sensation that had a auto shutdown feature

I have tried the following
1. How to calibrate HTC Desire battery - Smartphone Gurus
2. Phone reset - I tried this via the option in settings and also via the boot mode (volume down + power button). This helped for 2 days or so and then the problem returned.
3. It is quite random - I have been trying to find a pattern but so far no luck. I still haven't verified the bad signal quality theory.
4. It started happening 1 week after I upgraded to 2.3.4.

HTC contact centre had just advised phone reset. Nothing useful from them so far.

Anyone has overcome this problem ?

Thanks..
DarthIris is offline  
Reply With Quote
Old November 1st, 2011, 06:38 PM   #16 (permalink)
Junior Member
 
Join Date: Dec 2010
Location: Dublin, Ireland
Posts: 27
 
Device(s): HTC Senstaion
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by DarthIris View Post
Here I was thinking that it is just my Sensation that had a auto shutdown feature

I have tried the following
1. How to calibrate HTC Desire battery - Smartphone Gurus
2. Phone reset - I tried this via the option in settings and also via the boot mode (volume down + power button). This helped for 2 days or so and then the problem returned.
3. It is quite random - I have been trying to find a pattern but so far no luck. I still haven't verified the bad signal quality theory.
4. It started happening 1 week after I upgraded to 2.3.4.

HTC contact centre had just advised phone reset. Nothing useful from them so far.

Anyone has overcome this problem ?

Thanks..

Did you put it in flight mode? It didn't switch off once when I had mine in flight mode. I know thats not a solution to the problem but I just want to see is it working for pther people in flight mode.

Also I've tried putting it on charge when it shut down by itself and this seems to work for a few hours, so instead of it turning off every 10-20 mins i get a few hours use out of the phone ha.
CaptainOfCrunch is offline  
Reply With Quote
Old November 15th, 2011, 05:19 PM   #17 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the same problem it kept switching off i rang my service provider who gave me 3 options 1.Get a repair booked in 2. get a replacement "refurbished" phone or 3. Contact HTC.
I rang HTC who advised me to reset the phone and if it happens again it would need a repair and so like a fool deleted my entire phone and it was still happening
I was so annoyed i rang my service provider and left me with the 2 options i was not happy with any of them after a lil argument i just asked them if they ever heard of the "Sale and Supply of Goods Act" and that got me my brand new phone delivered
AviL is offline  
Reply With Quote
Old November 20th, 2011, 05:30 PM   #18 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey guys ... ive got a similar problem with mine ... It just switches off. I've also noticed after the 2.3.4 update it keeps taking screen shots when i press the home button. The problem is the power key at the top. I'm gonna try t mobile and c if they will replace it!
samsmith25 is offline  
Reply With Quote
Old November 20th, 2011, 05:33 PM   #19 (permalink)
Senior Member
 
Join Date: Jan 2010
Location: UK
Posts: 702
 
Device(s): Nexus 5 phone (Giffgaff UK), Asus tf300t tablet
Carrier: Not Provided

Thanks: 84
Thanked 79 Times in 73 Posts
Default

The screen shots is a feature of 2.3.4. It will happen if you press the power button and home at the same time.
peterc10 is offline  
Reply With Quote
Old November 29th, 2011, 11:35 AM   #20 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by peterc10 View Post
Try removing all the apps you have put on and then re-introduce them one by one to see if that has any effect. On another thread somebody said he removed FriendStream and so far it has not happened again. He is going to report back when he has tried it for longer.
Thanks for your advice, but after a couple of hours with no apps on my phone after a full factory reset the problem started again (looking at my phone to find it turn off, and then starting it up to find the battery level had gone crazy)

I did a bit of research on other forums and found this advice SEE BELOW, which has been working for over 2 days now! fingers crossed it now.

Quote:
Originally Posted by Supersaukko View Post
I have the same problem and have found a solution for it. The Sensation shuts down when it changes to 2G GSM network. I found this out when I thought it might have something to do with the bad 3G singal in my house, so I changed my phone to 2G only mode and it couldn't stay on for more than 10 seconds. Then I tried to put it on 3G WCDMA only and it hasn't shut down since. It has worked for 5 days now. To change this go to the mobile network menu in settings and change the Network mode to WCDMA only. I'm still going to send my phone to maintenance though.
bennyboy456 is offline  
Reply With Quote
sponsored links
Old December 12th, 2011, 08:15 AM   #21 (permalink)
New Member
 
Join Date: Dec 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm two months into a contract and my phone has been randomly shutting down since day 1. It's safe to say this issue has been affecting my work/life.
According to my provider, this issue falls within the 1 year manufacturer's warranty despite paying for extended coverage through my provider.



I've been patient with this; I've reset the phone and avoided apps as per HTC tech support but I just got my sensation back from the HTC/Provider authorized 3rd party repair centre for Canada... for the SECOND round of repairs. They did a complete overhaul: replaced the motherboard, the LCM (LCD) screen, chassis and side ring.


The phone continues to shut off (while plugged in, while on desk, while in pocket)!


I've been on the phone forever over the past week. I've called HTC, they transfer me to my provider, then I'm bounced to HTC Warranty and Repairs, then over to the Authorized repair centre, then back to HTC. My case was finally escalated to corporate. Within ten minutes, I got a call from the HTC escalation team and was delivered the disturbing news: HTC does not have a replacement policy!! My manufacturer's warranty consists only of repair and not replacement of my Canadian phone. In a last chance attempt, HTC is sending me a new battery which is apparently the root of the problem.



Solution or not, I'm done with this Darth Vader/ Frankenstein phone!!


In this industry, word of mouth marketing is huge! I plan to share my story...
cANDYman123 is offline  
Reply With Quote
Old December 20th, 2011, 02:45 AM   #22 (permalink)
New Member
 
Join Date: Dec 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've had a similar problem with my Sensation. Shutting down randomly several times a day.

I replaced the stock battery with an Anker battery 3 days ago and it has not shut down once since.

Also, Battery lasts hours longer and the temperature stays a lot cooler.

Just as I was about to launch my phone at the nearest wall, Im now very happy with my phone.

I know you shouldn't have to upgrade a brand new phone but my advice to anybody who is having problems with their Sensation randomly shutting down is to go and buy an Anker battery for it.
Andy Griff is offline  
Reply With Quote
Old December 29th, 2011, 12:25 PM   #23 (permalink)
New Member
 
Join Date: Dec 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I got my HTC for Christmas and so far today it has shut off 6 times. It is ridiculous for a phone to have that issue and it apparently has been happening for several month and they have done nothing to correct the problem. Every forum I have been on there are several people with the problem. I think HTC should stop selling there phones and fix the problem first.
Zorticia is offline  
Reply With Quote
Old January 2nd, 2012, 07:02 AM   #24 (permalink)
Senior Member
 
Join Date: Jan 2010
Location: UK
Posts: 702
 
Device(s): Nexus 5 phone (Giffgaff UK), Asus tf300t tablet
Carrier: Not Provided

Thanks: 84
Thanked 79 Times in 73 Posts
Default

Are you using a task killer app? If so get rid of it - you do not need it with the newer Android systems. What other apps have you put on the phone? Most of the time these problems are due to either a task killer or some other poorly written app forcing a close. this can happen with some apps even if you are not using them because they can (and often do) run in the background.

If you have no new apps on the phone from stock then there is a fault with the phone (does happen occasionally!) and you should take it back to the supplier and demand a new one or a refund.
peterc10 is offline  
Reply With Quote
Old January 14th, 2012, 07:05 AM   #25 (permalink)
New Member
 
Join Date: May 2010
Posts: 12
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

My sensation is now doing this too, it started a couple of days back and has gotten much worse, it now hardly stays on at all.

Has anyone found a solution to this yet ?
sconir is offline  
Reply With Quote
Old January 14th, 2012, 11:07 AM   #26 (permalink)
New Member
 
Join Date: Nov 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

Quote:
Originally Posted by sconir View Post
My sensation is now doing this too, it started a couple of days back and has gotten much worse, it now hardly stays on at all.

Has anyone found a solution to this yet ?
Yes. I found the solution a couple months ago and someone also quoted it here. In case you didn't read it above here it is again:
Quote:
Originally Postedby Supersaukko I have the same problem and have found a solution for it. The Sensation shuts down when it changes to 2G GSM network. I found this out when I thought it might have something to do with the bad 3G singal in my house, so I changed my phone to 2G only mode and it couldn't stay on formore than 10 seconds. Then I tried to put it on 3G WCDMA only and it hasn't shut down since. It has worked for 5 days now. To change this go to the mobile network menu in settings and changetheNetwork mode to WCDMA only. I'm still going to send my phone to maintenance though.
Still haven't done anything about it, I hope they fix this with the next update. At least the phone hasn't shut done in months, but the 3G signal is really bad at my home so I'm not happy.
Supersaukko is offline  
Reply With Quote
The Following User Says Thank You to Supersaukko For This Useful Post:
dutchy11 (February 1st, 2012)
Old January 18th, 2012, 11:24 PM   #27 (permalink)
New Member
 
Join Date: Jan 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

All,
I also have the same problem and i have gone to service center 3 times for random shutdown or signal drop issue. The service center guy have replaced PCB board of HTC sensation. I think the random shutdown is hardware bug.


Regards
Srikanth
addepallis is offline  
Reply With Quote
Old January 19th, 2012, 05:49 AM   #28 (permalink)
New Member
 
Join Date: Jan 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

i have a problem similar to all of yours but i really need your help, i will try and charge it when its turned off (when it shuts down) and i will leave it for a while then turn it on... as soon as i turn it on it just shuts down again?? can u help me!!??
Caity is offline  
Reply With Quote
Old January 20th, 2012, 11:27 PM   #29 (permalink)
New Member
 
Join Date: Jan 2012
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I have a HTC sensation and traced this problem to the wifi connection. Whenever I used wifi the phone kept rebooting. I found another forum thread when someone said to set the router to a channel higher than 10 and believe it or not it seems to have cleared up my issue.
mb1268mb is offline  
Reply With Quote
Old February 1st, 2012, 11:44 AM   #30 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Supersaukko View Post
Yes. I found the solution a couple months ago and someone also quoted it here. In case you didn't read it above here it is again:


Still haven't done anything about it, I hope they fix this with the next update. At least the phone hasn't shut done in months, but the 3G signal is really bad at my home so I'm not happy.
thanks,this has worked for me for two days now.before it was cutting out all the time,thanks again
dutchy11 is offline  
Reply With Quote
sponsored links
Old February 1st, 2012, 05:40 PM   #31 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I having the same issue. I tried the above quoted solution but 5 seconds after changing the setting, it automatically changed back to GSM/WCDMA auto! Can't get it to stay on that setting. Frustrating.
Ericband is offline  
Reply With Quote
Old February 3rd, 2012, 02:17 PM   #32 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Sensation

My sensation just started powering off after the new HTC update. Powers off about 3 times a day. It happens in and out of my pocket. Is there a bug in the new update? Im on version

Software version 1.50.531.1
HTC sense Version 3.0
Android 2.3.4

Thoughts?
rjarman is offline  
Reply With Quote
Old February 3rd, 2012, 05:36 PM   #33 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Please Help Me!

My phone(htc sensation) kept saying I'm not rooted. I didn't know what to do. Straight to the point I put the PM58IMGzip file on my sdcard and booted the phone in recovery mode. hboot read the file and tried to update and it went through. Now 2 things, m
1. my phone wont start up, it turns on and off all the time. It won't load bootanimation nor to the OS.
2. If I switch the sdcard to one hboot that dont have the PM58IMGzip file I can flash roms or flash backups from CWM.
But still my phone keep turning on and off.
What can I do?

Also hboot will always read the PM58IMGzip file and it tries to update but comes up as CID update failed. What does this mean?
dayungexec is offline  
Reply With Quote
Old February 6th, 2012, 02:39 PM   #34 (permalink)
New Member
 
Join Date: Feb 2011
Posts: 2
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

i was having this problem, i seem to have solved it by taking off the back cover and slightly raising the connecting points that would connect to the inside of the back cover.

hope this helps
hungus is offline  
Reply With Quote
Old February 27th, 2012, 10:51 AM   #35 (permalink)
New Member
 
Join Date: Feb 2012
Posts: 2
 
Device(s): HTC Sensation 4G
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Mad HTC Sensation Randomly Shuts Off

I've been having this problem with my phone for months and months. I've been on every thread I can find about this issue and have pretty much done EVERYTHING suggested. Bought an Anker battery, still doing the same thing...changed networks...worked for like a day, then back to the same thing...removed the task killer app I was using...worked for a day, then back to shutting off randomly. I was going to root my phone but I'm not confident enough that I won't permanently render it completely useless.

I AM FED UP WITH THIS PHONE!!!!!!!!!!!!!

Has anyone had ANY luck with any OTHER modifications to this piece of crap???
HF1980 is offline  
Reply With Quote
Old February 27th, 2012, 11:02 AM   #36 (permalink)
Member
 
Join Date: Apr 2010
Location: UK
Posts: 433
 
Device(s):
Carrier: Not Provided

Thanks: 18
Thanked 47 Times in 45 Posts
Default

Sounds like you got a bad one, take it back to the shop and get it swapped/repaired under warranty?
__________________
HTC Sensation
Rooted|S-Off
ROM: HyperSensation
Kernel: Bricked AOSP 1.6beta2
Overclocked: 1.56GHz
mbatson89 is offline  
Reply With Quote
Old March 6th, 2012, 10:38 AM   #37 (permalink)
New Member
 
Join Date: Aug 2011
Posts: 9
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I suggest that you reboot into SAFE MODE. If it stops the restarting bit, you are probably having issues with 3rd party apps. If it keeps doing it, it is inherent in the system. Get it back to the store and have it replaced.
AdderW is offline  
Reply With Quote
Old March 12th, 2012, 08:45 AM   #38 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Same here

Same problem here. For months my HTC Sensation shuts off at random. It even did it once while plugged in. It always has great battery life before and after this happens. HTC and Bell have been no help. So far I've done what they suggested.

They gave me a new battery - no help

I did a hard restart that wiped everything - no help

Guess I'm going to have to send away - warranty expires in June. They'll likley send back & say nothing's wrong

It's annoying I may be missing calls and not waking up because of no alarm!
colbertroader is offline  
Reply With Quote
Old March 13th, 2012, 08:35 AM   #39 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Sent for Repair

Just sent mine in for repair. In the repair details I asked them to prove the problem on the bench before repairing (so they know there actually is a problem here). Told them 95% chance it will power off if left idle between 10 min and 8 hours. Then also told them to keep for 8-24 hrs after repairing to prove issue doesn't occur before returning. Also gave them copy of this and other forums regarding this unsolved issue including the HTC forum.
colbertroader is offline  
Reply With Quote
Old March 22nd, 2012, 07:23 AM   #40 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Angry Forget it - this will never be fixed not impressed w/HTC

OMG now I'm p*ssed. They're sending my phone back claiming water damage to main board.
What happened is hours before I took it in for repair I tried something someone else posted which was cleaning the battery contacts with alcohol and a Q-tip. Little did I know there is a little sticker close to the contacts which absorbed some of the alcohol and changed color. The store clerk picked up on it right away and said there's evidence of water damage here..........I though oh man here we go.......
So my $150 phone that I'm stuck in a plan with came with an obviously common defect that causes me to miss calls & messages and alarms and the manufacturer charges me $20 for a loaner then sends my phone back and says I broke it!!!!!!
I'm P*ssed but will have to live with this thing for another year or so
Not impressed with HTC will NEVER NEVER deal with them again
P*ISSED!!!
colbertroader is offline  
Reply With Quote
sponsored links
Old March 25th, 2012, 06:24 AM   #41 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 5
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by colbertroader View Post
OMG now I'm p*ssed. They're sending my phone back claiming water damage to main board.
What happened is hours before I took it in for repair I tried something someone else posted which was cleaning the battery contacts with alcohol and a Q-tip. Little did I know there is a little sticker close to the contacts which absorbed some of the alcohol and changed color. The store clerk picked up on it right away and said there's evidence of water damage here..........I though oh man here we go.......
So my $150 phone that I'm stuck in a plan with came with an obviously common defect that causes me to miss calls & messages and alarms and the manufacturer charges me $20 for a loaner then sends my phone back and says I broke it!!!!!!
I'm P*ssed but will have to live with this thing for another year or so
Not impressed with HTC will NEVER NEVER deal with them again
P*ISSED!!!
On the form that came back with the phone (It was from FutureTel 570 Alden Raod, Unit 14 Markham ON, l3R-8N5 (902) 415-2388 On this form they have a Ref # F2941341 ESN/MEID/IMEI 356441045084189 MSN SH16KV604181

They're actual quote from FutureTel on the form was "WORK PERFORMED - [C004] - RETURN TO END USER W/O REPAIR LIQUID DAMAGED ON MAIN BOARD AND LCD -----NOT REPAIRABLE REPAIR CODE: C004
When I got it back it worked the same as when I sent it (geesch "not repairable return to customer w/o repair")

AND I SEE NOW I NO LONGER HAVE AN SD CARD!!!!!!!!!!!!!!!!!!!!!! THEY TOOK IT OUT AND DIDN'T RETURN IT!! OMFG WHAT NEXT Plus - the random screenshot issue has magnified to happening almost steady - each time referring to there being an error with my SD card .................well HELLO - that`s when I noticed I no longer have an SD card!! Grrrr I sent the phone away and they had me keep my battery and cover. When my phone came back and the Bell rep put it together and sent me on my way my SD card was gone.


OK so it`s not alot of money but I can see another disfunctional not my problem`` conversation. `Hey I got my phone back and there`s no SD card in it`. No sir we don`t take the SD card out you must have lost it.....blah blah blah So I`ll be buying another SD card I guess
colbertroader is offline  
Reply With Quote
Old March 27th, 2012, 12:33 PM   #42 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Problem is definitely battery related

A couple of months ago I upgraded to a new Anker battery. Battery levels started suddenly dropping to 0% remaining, and (gracefully) shutting down the phone. I realised the battery needed calibrating, I installed clockwork mod, calibrated the battery and installed ARHD (gingerbread) instead of stock. Battery performance was great, for about a week until...

With increasing frequency the phone started to power itself off - immediately and without warning. It mostly happened whist pocketed, but occasionally during a call, or sometimes immediately after waking from standby. It almost always happened when travelling, and seemed to correlate with the signal falling back to GSM. I reverted to stock gingerbread and then stock ICS with the same problem. The problem didn't seem related to power draw - I could play Dead Space quite happily without it loosing power. I assumed ARHD had caused damage by clocking CPU to 1.5GHz.

I noticed that changing mobile network settings to "WCDMA only" immediately reduced the frequency of power downs, to 1-2 per week. Anyone on Vodafone UK knows that "WCDMA only" is not a usable option, so I got so frustrated that I have just pre-ordered the One X to replace it.

Yesterday morning I decided to put the old stock battery back in. I changed the network mode to WCDMA/GSM auto to provoke it into powering down - guess what, it hasn't powered down since. Seems odd that some people report going from stock battery to Anker fixed the problem, but in my case it was reversed. I tried everything I could think of. Very odd, don't know how the battery can cause this.

Anyway, I now hate this phone so much that it is getting sold as soon as the One X arrives.
lemongalaxy is offline  
Reply With Quote
Old April 25th, 2012, 03:27 PM   #43 (permalink)
Member
 
Join Date: Apr 2010
Posts: 341
 
Device(s):
Carrier: Not Provided

Thanks: 8
Thanked 10 Times in 7 Posts
Default

My sensation's doing this too, and has been on and off for months. I first noticed it when I'd gone onto ics, and it only happens randomly, no pattern to it whatsoever other than the lower the battery level is, the more likely it'll shut itself off. It doesn't do any down animations or say shutting down, it's literally as if the battery is pulled.

It's not an overheating issue since sometimes it can be stone cold, I try to unlock it and it just goes off, other times I can be half way through doing something and it just shut off. And once it starts doing it it keeps doing it until it thinks the battery is empty or if I plug it into a charger. It never happens when on charge. There are no loose connections that I know of, and if there were I'd also struggle to turn it back on again. It works perfectly when in fastboot or recovery, but as soon as it's showing the boot animation it's possible for it to shut off. So I'm guessing it's something to do with the OS power management.

Suspecting my anker battery, I went back to the standard battery and it was fine for a while, but recently it started doing exactly the same on that too. I've since had the anker replaced on warranty and it still happens, proving it wasn't the battery at fault after all. So now I'm stumped.

I'd read about forcing wcdma only to stop it dropping onto 2g, but firstly I don't see why that would fix it, and secondly I can't find the option in the ROM I'm using anyway. It is very frustrating though, I can't depend on it as it is at the moment.

Edit: I just found it by dialling *#*#4636#*#*, but when setting to wcdma only it shuts off very soon after. So it seems trying to reconnect to 3g is a problem some times?
StuartTheFish is offline  
Last edited by StuartTheFish; April 25th, 2012 at 06:08 PM.
Reply With Quote
Old April 27th, 2012, 05:48 AM   #44 (permalink)
New Member
 
Join Date: Apr 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hello, having a lot of problems with my sensation. Here is what it is doing:

1. Phone randomly keeps shutting itself down with no pattern
2. Battery life is intermittent, one time I can charge it overnight and it lasts days, othertimea it will last a few hours tops.
3. My clock is constantly changing time by hours or sometimes minutes and the weather app has suddenly stopped working
4. The speakerphone when messaging no longer recognises any words I say.

No amount of rebooting or updating has fixed these problems. Any ideas or am I going to have to get rid?
yoshisusie is offline  
Reply With Quote
Old April 27th, 2012, 10:05 AM   #45 (permalink)
Member
 
Join Date: Apr 2010
Posts: 341
 
Device(s):
Carrier: Not Provided

Thanks: 8
Thanked 10 Times in 7 Posts
Default

Might have a solution. As I said above, it's apparently linked to reception issues. Well today it started to repeatedly shut off again, so I tried seeing if it was a grounding issue. If you remove the battery cover, there's a little silver pin half way up on one side which is a ground for the antennas in the cover. This is well known for causing touchscreen issues for some reason, but I thought adjusting it wouldn't hurt to see if it could be the cause of this too. As soon as I'd done it, I turned the phone back on and it instantly stopped randomly shutting down!

I only did it this morning so I'll see if it lasts, but I've got my fingers crossed.
StuartTheFish is offline  
Reply With Quote
Old April 27th, 2012, 04:40 PM   #46 (permalink)
New Member
 
Join Date: Mar 2012
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

As I previously posted here, I believe this problem is caused by oxidation of the battery contacts, which is why replacing the battery, or even just removing and refitting it, can give a temporary improvement. I have had good results from cleaning the contacts with WD-40.
Greybeard33 is offline  
Reply With Quote
Old April 27th, 2012, 04:56 PM   #47 (permalink)
Member
 
Join Date: Apr 2010
Posts: 341
 
Device(s):
Carrier: Not Provided

Thanks: 8
Thanked 10 Times in 7 Posts
Default

I didn't even touch the battery earlier today though mate, I literally just pulled the grounding pin out a little and it suddenly stayed on. Time will tell though of course.
StuartTheFish is offline  
Last edited by StuartTheFish; April 27th, 2012 at 05:07 PM.
Reply With Quote
Old May 22nd, 2012, 08:10 PM   #48 (permalink)
New Member
 
Join Date: May 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hey guys!

I had the same problem for the last couple of weeks, my phone kept shutting down every 5-10 hours, sometimes even more often, so I came here a couple of days ago with intention to find out how to deal with it. I tried to change the network settings and it seemed to work for a day straight, before I started to think about the question "why?". What I was thinking is if there is something running in the background, that keeps connecting to the internet and got updated before my phone started having this problem. Then I changed my network settings back to auto, got sure that my phone kept shutting down and then uninstalled Fecebook updates (so it came back to the version that was installed as I bought the phone). And guess what, the problem was gone.

I don't know if it maybe is some kind of coincidence, but what worked for me may work for someone else. :-)
Dendrophyl is offline  
Reply With Quote
Old May 23rd, 2012, 09:55 AM   #49 (permalink)
New Member
 
Join Date: May 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 1 Post
Default HTC Sensation keeps shutting down? Problem solved!

First of all I would like to thank all people that have replied to this specific topic, without all your help I would never come up with my solution to the problem. I won't explain how they have helped me, but at least I can tell you my phone kept shutting down about 4 or 5 times per day. I have implemented my solution a week ago and the phone hasn't shut down since.

If you open up the back cover of the Sensation and you look at the battery, you'll notice that the bottom side of the battery is slightly angled. This causes the battery to not be in full contact with the four pins that are attached to the Sensations case. If you pull the right top side of the battery a little down, you'll notice that the battery will make a better connection with the four pins. So for me the problem was solved by putting something in between the top right of the battery and the casing. I've used a business card (I knew saving those would pay of at one time) and tore of the rest that was sticking out. It's been fine ever since.

Now my explanation, although I'm far from being a electrician, is that the battery connection to the case is fine for low power situations. But as soon as more power is required by the phone, like in low connection situations, the phone will loose power and shut down. That's why ensuring that those situations do not happen or rarely happen gives some result.

Oh and two notes to HTC. One, please fire your support department, because they suck. And two, please ensure that the batteries are being held in place by your case next time you make a phone.
marceldiepstra is offline  
Reply With Quote
The Following 2 Users Say Thank You to marceldiepstra For This Useful Post:
japinder (May 24th, 2012), jeremeas (August 30th, 2012)
Old May 24th, 2012, 01:33 PM   #50 (permalink)
New Member
 
japinder's Avatar
 
Join Date: May 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 1
Thanked 0 Times in 0 Posts
Default

+1

A piece of paper to force the battery against the pins worked for me as well. :-)

Cheers, Jp
japinder is offline  
Reply With Quote
Reply

HTC Sensation
Current Rating:
Rate this Phone:

The HTC Sensation is a supercharged phone that launched as the manufacturer's flagship device upon release. It is packed to the brim with powerful specs and cutting edge design. The Sensation's 4.3-inch screen has an amazing 540 x 960 pixel... Read More



Go Back   Android Forums > Android Phones > HTC Sensation
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 06:56 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.