July 31st, 2012, 09:53 AM
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Originally Posted by olliejaylewis
Got a strange problem with not being able to use HTML email after updating to ICS.
Pre ICS I used the built in mail app for my hotmail, using Exchange activesync to link up to my accounts as it allowed me to access my other mail folders etc.
This all worked perfectly fine and all emails displayed in HTML etc.
Now after upgrading to ICS i have re-set up the mail accounts exactly as they were before, but this time the option to display email as HTML is set to plain text and greyed out.
All the emails only display as plain text, which is useless to me.
I have tried everything i can think of!
I dont want to use the dedicated hotmail option instead of activesync as it dosnt give me access to my other mail folders (IMAP style).
Im forced to using the Hotmail app from the play store which is pretty rubbish to say the least but better than anything else at the moment!
Anyone have the answer?
Talked to a T-Mobile rep yesterday. Here is her answer:
The standard mail client can't do HTML email for Hotmail accounts in ICS. That's why there is the Hotmail specific app. Please use that instead of the stock mail app.
I took a look at the Hotmail app but I do like the stock mail app better for a number of reasons. There don't seem to be any plans to fix this issue. She didn't know if other phones (HTC One, SIII) running ICS have the same issue. I think she only knew of this because she herself has the HTC Sensation.