May 26th, 2012, 06:42 AM
Thread Author (OP)
Join Date: Jan 2010
Location: Manchester, UK
Device(s): HTC Sensation
Carrier: Not Provided
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Voluime rocker button fallen off!
My volume rocker button has fallen off, I can't believe this has happened as I do look after my phone.
I've contacted HTC UK who tell me this isn't covered by the warranty.
The conversation was something like this:
ME: "Hi I have an HTC Sensation, unfortunately the volume rocker has fallen out. I bought my phone in July 2011 so would like it repaired please"
HTC: I can see that would be a problem, you could send the phone to us for repair but if our repair people think that this is a user fault, in that you haven't looked after your phone correctly, then this will not be covered.
ME: "That's fine my phone is in really good condition and no wear on the cover, as up to the last few weeks I have been using a gel cover".
HTC:"I just want to clarify the situation with my supervisor.......(gone 5 mins)...... I have spoken to my supervisor and unfortunately this is not covered by your warranty. As the volume button is attached to the battery (back cover) this is an accessory and not covered".
There was then a heated debate about what the warranty did cover.
The upshot was that they recommend I buy a replacement cover but not from HTC as (quote from agent) they are expensive but somewhere cheaper, however an unofficial cover will void my warranty!!!!!!!
I'm really peeved off. It's only a month ago that I had my ohone repaired for the dust under the screen problem.
Has anyone had a similar problem or any advice on how I can get this sorted? I thinking of complaining through HTC's customer complaint route.
The advisor told me that Sensation was released in the UK on 29 June, so it's clear the phone is less than 12 months old.
I've had HTC phones for 4 years now, I'm really thinking of defecting to another brand at upgrade time.
Any advice appreciated!
Last edited by desthedanglybits; May 26th, 2012 at 06:59 AM.