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Old July 23rd, 2012, 02:50 AM   #1 (permalink)
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Default Facebook keeps unsyncing/de-linking from contacts

Hi.

Being a latecomer to the smartphone party apologies if this topic has been answered before.

I have an HTC Sensation but I am having problems with Facebook automatically unsyncing itself from my contacts, sometimes a few times in the same day.
If I go into Settings>Account & Sync then Facebook has disappeared from the list so I have to open the app, go into Facebook settings and it will have set itself to "Do not sync contacts".
Every time I rest the setting to sync with contacts it will eventually unsync them.
Whilst this isn't a major problem it is REALLY annoying as I like having my contacts linked to Facebook.

Also, sometimes it gives an error message along the lines of "HTC Sense Facebook authentication failed".

Additional info:
Using Facebook app not Facebook for HTC Sense.
Android version 4.0.3
HTC Sense version 3.6

Any advice on a possible fix for this would be appreciated greatly.

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Old July 23rd, 2012, 06:04 AM   #2 (permalink)
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Welcome to the forums, sjsharp!
Did this just start occurring when you upgraded to ICS? It's a known problem that FB and ICS don't play well. I know there's an app out there to help with the syncing problems:
https://play.google.com/store/apps/details?id=org.mots.haxsync&hl=en
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Old July 23rd, 2012, 08:07 AM   #3 (permalink)
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@Dreadnatty - Thanks for the link, I'll check it out. Phone's been running ICS since I bought it about a month ago but the problem seems to have developed/got much worse in the last week or so.
From my admittedly limited knowledge it seems to be a conflict between the FB app and FB for HTC Sense. I've been playing around with settings today and in my account sync settings for the FB app I have disabled auto-syncing of FB contacts. Since I did that it hasn't de-linked contacts so fingers crossed...
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Old July 29th, 2012, 09:06 PM   #4 (permalink)
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I'm having the EXACT same problem but on my Evo Design. It has happened as of lately, but it was fine before.
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Old August 8th, 2012, 07:22 AM   #5 (permalink)
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keeps happening to me daily i have to go into settings>apps>facebook and clear cache and data then re add facebook in settings>sync and enter login details if not it hangs on facebook screen then it syncs and later in day its all s syncd again Grrrr
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Old August 11th, 2012, 02:46 PM   #6 (permalink)
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I get it nearly every day, sometimes several times a day.
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Old February 25th, 2014, 09:02 AM   #7 (permalink)
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Default contacts keep unlinking

having a similar problem; not sure if this is directly connected to facebook or not... i own an HTC DESIRE 500 with JELLY BEAN 4.1.2 version OS. i have my phonebook based in google contacts, linked with skype, twitter, facebook, linkedin etc...
every few days, when i open my contacts list, there is a notification at the top that there are CONTACT LINK SUGGESTIONS for people whose accounts have automatically been found to be related. which would be fine, except that i know for a fact that most or all of those, i have already linked in a previous session. which must mean that they keep being unlinked. twitter and linkedin seem to be the most serious offenders.
does anybody know of a possible reason for this or how to get around it?

sorry if this is in the wrong thread; feel free to move to an appropriate one
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