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Old November 3rd, 2009, 04:48 AM   #1 (permalink)
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Default Orange Customers: Restore your Google applications

These are instructions for how to restore your GMail, GoogleTalk and YouTube applications on the Orange (UK) Tattoo. The GoogleTalk and YouTube apps appear to function normally, but there are issues you need to be aware of with GMail which I will explain at the end. These instructions are for linux users, but should be possible to do on other platforms too.

1. Download a standard HTC image for the Tattoo:
HTC Click 1.65.405.1 WWE

2. Extract it to a folder which should contain mostly img files. Then use the unyaffs application (see link below) to extract the system image:
$ unyaffs system.img
Downloads - unyaffs - Project Hosting on Google Code

3. There should now be an app folder containing lots of package files. Connect your phone to your PC and mount the SD card. Copy across the Gmail.apk, GmailProvider.apk, Talk.apk and YouTube.apk files.

4. Unmount the phone and then using a file manager, such as Ghost Commander, browse to the packages you just copied. Select each one to install using the standard package manager.
Ghost Commander | SlideME

5. Because the Gmail stuff hooks into the data synchronisation I generally find it a good idea to reboot the phone at this point.

Congratulations, you should now find you have working GMail, GoogleTalk and YouTube applications!


PLEASE NOTE: There is a major problem with the GMail application. Because it has been pulled out of a different Tattoo image it is neither signed correctly for your phone nor installed to the system partition. It does not, therefore, have permission to access the download manager. If you attempt to view/download any images/files from within the GMail application it will crash (due to lack of permission), unfortunately this has the effect of leaving its database in a locked state and so GMail will stop working completely. The only way I know to remedy this situation is to uninstall the Google Mail and Google Mail Storage applications and then reinstall them from the Gmail and GmailProvider package files. This forces the database to be deleted and re-created!

UPDATE: As posted further down, here is the link to an archive containing the missing apps. The GMail problem mentioned above still stands though:
http://www.megaupload.com/?d=Q7U5ZYN4

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Old November 3rd, 2009, 11:09 AM   #2 (permalink)
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Default Cause of Orange issues?

Apparently, on an Orange phone these apps are present, but disabled if you choose not to set up your Google account on initially booting the phone. The solution is to hard reset the phone, and enter account details, although I haven't tried this yet.
See my post here:

HTC Tattoo on Orange - Android @ MoDaCo
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Old November 3rd, 2009, 12:10 PM   #3 (permalink)
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Interesting response from Orange.
When I received my handset last week, before the SIM was even registered properly I had followed the Google install procedure to link it to my accounts. The contacts and calendar began working immediately, but the GMail application was definitely not there. Since then I have hard reset the phone and gone through the procedure again, but again no GMail app.

Having examined the file system on the phone I determined that Orange had completely removed the GMail, GoogleTalk and YouTube packages, hence the tutorial posted here.
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Old November 4th, 2009, 03:34 AM   #4 (permalink)
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I've now tried the hard reset Orange suggested, entered my Google account details, and the GMail app is still not there. So I'm no further foward, and I've lost all my settings etc...
This is consistent with your conclusion that the applications are completely missing, despite my Orange contact saying
"The Gmail application is core to the Android Operating System being used on this phone, it can only be bypassed by user error."
!!
Grr. Back to Orange.

PS thanks for your instructions -- I'm going to pursue Orange a bit more before trying them though!
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Old November 4th, 2009, 05:52 AM   #5 (permalink)
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Just been on to Orange about this problem.

The first guy I spoke to had to keep going to his supervisors and other departments (Ian) and then I got asked had I tried the hard reset, the soft reset, and so on. Thanks to you guys, I had so I could brush past those problems. He then redirected me to HTC.

HTC said not our problem, Orange messed with the handsets, can't help you.

I've gone back to Orange, and now Craig is now looking into it, and I'm cheerfully explaining that my contract with them is up, its a big contract and I can go elsewhere...

I'm optimistic - will feedback if I find anything out.

Tiamat
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Old November 5th, 2009, 02:16 AM   #6 (permalink)
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Orange got back to me last night, and after a long conversation with a helpful chap (Phil), he and his colleagues were stumped...
I persuaded them to raise a software bug, and they said they'd get back to me, but we'll see...
Anyone else?
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Old November 5th, 2009, 09:41 AM   #7 (permalink)
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Have given up and sent this back to Orange. Really rather gutted but given the effort required to get anywhere, I might look at another service provided or handset or something.
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Old November 8th, 2009, 09:36 AM   #8 (permalink)
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Default Thank You For this Help

I have recently got the Tattoo on Orange, and having been promised it hooks up with the Google stuff in the same was as my G1 would have done, I was very disappointed to find that, in fact, this was not the case. Do you know of any way to remove other system applications? Orange have installed a number which are of no use at all, and I would like to get rid of them.
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Old November 8th, 2009, 09:43 AM   #9 (permalink)
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Default GMail App Forces Close

I have a problem with the Gmail app in that once I have installed the applications (in the order mentioned in the original post) and have re-booted the phone, GMail forces close every time. Any thoughts as to why this may be? I have re-booted a second time, to no avail.
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Old November 8th, 2009, 05:28 PM   #10 (permalink)
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Hi doughnuts,

First of all, removing the apps that Orange have put on there is something I would also love to do, except you need root access to the phone to be able to do that and I'm not aware of the tattoo being rooted yet.

Secondly, the GMail app is probably crashing because it does not have permission to access the Download Manager. I've had the same issue when attempting to download attachments. Only applications that have been appropriately signed or installed to the system are allowed access to the Download Manager, but because we have manually installed the GMail app, it exists in the user data partition not in the system. The only way to install GMail back to the system would be with root access, same old problem!

It's very frustrating that Orange have modified the phones in this way. Maybe if HTC release a ROM update in the future it will restore the standard functionality of the phone, but who knows when that will be.
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Old November 14th, 2009, 02:38 PM   #11 (permalink)
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Unhappy

I have just bought a Tattoo from ebay which is locked to Orange and I am very upset now
Please keep the thread posted on the progress.
Does anyone know a proper way to downgrade a ROM on Tattoo, will the goldencard method work on it?
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Old November 17th, 2009, 01:18 AM   #12 (permalink)
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Question

Quote:
Originally Posted by terranim View Post
These are instructions for how to restore your GMail, GoogleTalk and YouTube applications on the Orange (UK) Tattoo. The GoogleTalk and YouTube apps appear to function normally, but there are issues you need to be aware of with GMail which I will explain at the end. These instructions are for linux users, but should be possible to do on other platforms too.

1. Download a standard HTC image for the Tattoo:
HTC Click 1.65.405.1 WWE

2. Extract it to a folder which should contain mostly img files. Then use the unyaffs application (see link below) to extract the system image:
$ unyaffs system.img
Downloads - unyaffs - Project Hosting on Google Code

3. There should now be an app folder containing lots of package files. Connect your phone to your PC and mount the SD card. Copy across the Gmail.apk, GmailProvider.apk, Talk.apk and YouTube.apk files.

4. Unmount the phone and then using a file manager, such as Ghost Commander, browse to the packages you just copied. Select each one to install using the standard package manager.
Ghost Commander | SlideME

5. Because the Gmail stuff hooks into the data synchronisation I generally find it a good idea to reboot the phone at this point.

Congratulations, you should now find you have working GMail, GoogleTalk and YouTube applications!


PLEASE NOTE: There is a major problem with the GMail application. Because it has been pulled out of a different Tattoo image it is neither signed correctly for your phone nor installed to the system partition. It does not, therefore, have permission to access the download manager. If you attempt to view/download any images/files from within the GMail application it will crash (due to lack of permission), unfortunately this has the effect of leaving its database in a locked state and so GMail will stop working completely. The only way I know to remedy this situation is to uninstall the Google Mail and Google Mail Storage applications and then reinstall them from the Gmail and GmailProvider package files. This forces the database to be deleted and re-created!
Hi

These steps above have obviously been carried out by yourself. To save going through them all, and having to sign up to HTCpaedia, can you please upload the extracted apk's for gmail, gtalk and youtube?

Many thanks
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Old November 17th, 2009, 03:17 AM   #13 (permalink)
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Quote:
Originally Posted by WilfMoralee View Post
Hi

These steps above have obviously been carried out by yourself. To save going through them all, and having to sign up to HTCpaedia, can you please upload the extracted apk's for gmail, gtalk and youtube?

Many thanks
Great I would like to ask the same thing as could not figure out how to use extraction tool.
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Old November 18th, 2009, 05:33 AM   #14 (permalink)
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Ok, I have uploaded the files here:
MEGAUPLOAD - The leading online storage and file delivery service

I still haven't found a solution to the GMail permission problem, however. I don't think it is something that can be sorted without root access. Has anyone managed to root a tattoo yet?
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Old November 18th, 2009, 05:46 AM   #15 (permalink)
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Quote:
Originally Posted by terranim View Post
Ok, I have uploaded the files here:
MEGAUPLOAD - The leading online storage and file delivery service

I still haven't found a solution to the GMail permission problem, however. I don't think it is something that can be sorted without root access. Has anyone managed to root a tattoo yet?
Thanks terranim,
I tried to get the root but it looks like HTC fixed the hole used on Heros to obtain the root. Sadly it did not work on Tattoo. :-(
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Old November 18th, 2009, 05:06 PM   #16 (permalink)
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Quote:
Originally Posted by terranim View Post
Ok, I have uploaded the files here:
MEGAUPLOAD - The leading online storage and file delivery service

I still haven't found a solution to the GMail permission problem, however. I don't think it is something that can be sorted without root access. Has anyone managed to root a tattoo yet?
Thanks for that... keep up the work on trying to get Google Mail to work 100% correctly. You'll be a very popular person if you can do it!!
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Old November 18th, 2009, 05:24 PM   #17 (permalink)
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Quick question. Does the Google Mail app crash if you try to look at an attachment or click the 'Show Images' button or is it when you receive a message with pictures or an attachment?

I'm thinking if you don't 'Show Images' or try to view an attachment then you will be ok if this is the case.
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Old November 19th, 2009, 01:06 AM   #18 (permalink)
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@ terranim, you are a star mate, all working fully as described, love now that i get instant sync instead of waiting for a half hourly check through imap.

Rep added for you mate!
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Old November 19th, 2009, 04:11 AM   #19 (permalink)
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Quote:
Originally Posted by tonyyeb View Post
Quick question. Does the Google Mail app crash if you try to look at an attachment or click the 'Show Images' button or is it when you receive a message with pictures or an attachment?

I'm thinking if you don't 'Show Images' or try to view an attachment then you will be ok if this is the case.
You're right, I've been using it happily for a while now, but only as long as I don't try to look at attachments or show images. If either of those actions are performed the program will crash, corrupt the database and will have to be re-installed.

WilfMoralee:
You're welcome, glad I could help!
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Old November 19th, 2009, 04:14 AM   #20 (permalink)
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Originally Posted by terranim View Post
You're right, I've been using it happily for a while now, but only as long as I don't try to look at attachments or show images. If either of those actions are performed the program will crash, corrupt the database and will have to be re-installed.
Great stuff. Ill give that a try tonight. It aint perfect but it is a million times better than what Orange and HTC are currently offering... which is nothing!

Thanks again, rep already left
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Old November 19th, 2009, 05:27 AM   #21 (permalink)
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Quote:
Originally Posted by terranim View Post
Ok, I have uploaded the files here:
MEGAUPLOAD - The leading online storage and file delivery service

I still haven't found a solution to the GMail permission problem, however. I don't think it is something that can be sorted without root access. Has anyone managed to root a tattoo yet?
I installed these apps and except GMAIL everything else is working :-)
I can run GMAIL too but it stays there doing nothing.
My ROM version is 1.67.61.7
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Old November 19th, 2009, 04:13 PM   #22 (permalink)
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Hello! I've tried the Megaupload link and it doesn't work! Can anyone post it again? Thanks!
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Old November 19th, 2009, 04:47 PM   #23 (permalink)
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Now it works again. Thanks anyway.
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Old November 20th, 2009, 09:41 AM   #24 (permalink)
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Hi guys, ive upgraded with orange from and LG Secret to the Tattoo.

The jump from the LG to the Tattoo is massive and at first i was very happy with the phone (still am really)

Im not so happy with orange. 500mb a month does not seem alot when using a phone like this but maybe im just being greedy (ive discovered last fm since receiving the phone)

The Notification bar on my Tattoo is grey. Kinda basic looking. Where as my friends Hero which he upgraded to through phones4u but still on orange, has a black glass effect looking notification bar. Also his wi-fi, bluetooth, gprs etc widgets are black, whilst again, mine are grey and more basic looking. not matching the v-phone-+ buttons at the bottom of the home screen like his does.

Looking at promo shots of the tattoo online they all show the balck glass effect notification bar, so my question is this ... has anybody else with a Tattoo on orange got the same basic looking bar and widgets or is this just me?
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Old November 20th, 2009, 10:02 AM   #25 (permalink)
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Quote:
Originally Posted by deanbag View Post
Hi guys, ive upgraded with orange from and LG Secret to the Tattoo.

The jump from the LG to the Tattoo is massive and at first i was very happy with the phone (still am really)

Im not so happy with orange. 500mb a month does not seem alot when using a phone like this but maybe im just being greedy (ive discovered last fm since receiving the phone)

The Notification bar on my Tattoo is grey. Kinda basic looking. Where as my friends Hero which he upgraded to through phones4u but still on orange, has a black glass effect looking notification bar. Also his wi-fi, bluetooth, gprs etc widgets are black, whilst again, mine are grey and more basic looking. not matching the v-phone-+ buttons at the bottom of the home screen like his does.

Looking at promo shots of the tattoo online they all show the balck glass effect notification bar, so my question is this ... has anybody else with a Tattoo on orange got the same basic looking bar and widgets or is this just me?
it is not glass like on mine too. Plus does it display 3G when it is connected on 3G? It doe sno on mine. :-(
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Old November 20th, 2009, 10:08 AM   #26 (permalink)
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thanks for replying

i have 7 widget pages ...the home page and then 3 either side.

and it does show 3G when connected but 9 times out of 10 the H is displayed. i guess i have a good reception area.
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Old November 20th, 2009, 11:25 AM   #27 (permalink)
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new question then, am i able to change this and if so how?

although i suspect its a root issue but hoping its not ...
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Old November 20th, 2009, 05:52 PM   #28 (permalink)
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Quote:
Originally Posted by deanbag View Post
new question then, am i able to change this and if so how?

although i suspect its a root issue but hoping its not ...
I hope we can change it via re-flashing HTC tattoo via goldcard method which did not work on mine yet. I have lost two days trying it as on HTC Hero but for some reason Tattoo does not seek for CLICIMG.zip as it supposed to but seeks for CLICDIAG.zip instead...
Has anyone manged to dig deeper the issue?
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Old November 21st, 2009, 03:03 PM   #29 (permalink)
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I performed this process and it worked as expected. The phone did need a reboot after installing the Gmail parts but now works the same as my HTC Magic. Thanks again.
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Old November 22nd, 2009, 03:11 AM   #30 (permalink)
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Quote:
Originally Posted by tonyyeb View Post
I performed this process and it worked as expected. The phone did need a reboot after installing the Gmail parts but now works the same as my HTC Magic. Thanks again.
Thanks for tip, I reinstalle Gmail, rebooted phone and it started to work! Great stuff tonyyeb!
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Old November 22nd, 2009, 09:15 AM   #31 (permalink)
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Hi all,

I am a total newbie here. How do I unzip the google applications from megalink?

Cheers!
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Old November 22nd, 2009, 09:18 AM   #32 (permalink)
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Unzip them on your PC first, then copy the 4 .apk files to your phone using the USB cable. When that is done go to the market and look for a file manager. Download and install that, then run it. Find the .apk files that you copied from the zip and open each one in turn. They should install similar to applications from the market. I installed in the order of -> Google Talk, You Tube, GMail Provider then GMail. Then I rebooted and everything worked.

Hope this helps.
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Old November 22nd, 2009, 09:28 AM   #33 (permalink)
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Thanks for your quick response!
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Old November 23rd, 2009, 05:31 AM   #34 (permalink)
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Thanks for tip, I reinstalle Gmail, rebooted phone and it started to work! Great stuff tonyyeb!
I've tried that too and it worked! Nevertheless it keeps crashing when trying to update. Has it happened to someone else? I've rebooted several times and it happens always. GTalk and YouTube work perfectly
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Old November 23rd, 2009, 05:33 AM   #35 (permalink)
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Originally Posted by dmp76 View Post
I've tried that too and it worked! Nevertheless it keeps crashing when trying to update. Has it happened to someone else? I've rebooted several times and it happens always. GTalk and YouTube work perfectly
When you say update do you mean when the phone is sync'ing with Google?
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Old November 23rd, 2009, 05:37 AM   #36 (permalink)
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Yes, sorry, I'm translating from my spanish tattoo I mean it crashes when you update (sync) your Inbox when you are in the App, or when it tries to sync with Gmail when you are on the Homescreen. It shows an error related to com.google.process.gapps process. Any clues?

Thanks!
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Old November 23rd, 2009, 05:43 AM   #37 (permalink)
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Try uninstalling GMail Provider and GMail, then reboot. Then reinstall in this order: GMail Provider then GMail. Try running GMail, it probably will hang, use a Task Killer app to kill it. Then reboot again. That is pretty much what I did and it has been working ever since. E-mails arrive within seconds of being sent, an audible notification can be heard and it shows the @ in the notification bar.
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Old November 23rd, 2009, 06:09 AM   #38 (permalink)
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Bad luck! I've just tried what you said and it doesn't work After the reboot Gmail works, but whenever it tries to update the Inbox or to sync the same error message pops. Thanks anyway! I'll keep searching
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Old November 23rd, 2009, 06:25 AM   #39 (permalink)
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can anyone post the file for the market apk? extracted and installed one from the WWE HTC Tattoo rom but it doesn't work.
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Old November 26th, 2009, 03:27 AM   #40 (permalink)
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joemoso,

I suspect the Market application, if it has been removed from your device, could not easily be re-installed since it would suffer from the same issue that the GMail application has with attachments - the Market relies on the Download Manager to actually download the applications, so without being installed to the system it probably won't be allowed to run properly!
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Old November 26th, 2009, 05:05 AM   #41 (permalink)
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joemoso,

I suspect the Market application, if it has been removed from your device, could not easily be re-installed since it would suffer from the same issue that the GMail application has with attachments - the Market relies on the Download Manager to actually download the applications, so without being installed to the system it probably won't be allowed to run properly!

Why do not you guys re-brand it as I did. See my post
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Old November 26th, 2009, 05:09 AM   #42 (permalink)
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Default Great Job

Just wish to say cheers terranim, installed successfully and working Great so much better than using Imap or pop3
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Old November 26th, 2009, 05:18 AM   #43 (permalink)
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Why do not you guys re-brand it as I did. See my post
I appreciate that the method you described is the best way of restoring the phone to how HTC intended! The information in this post, however, is aimed at those people who do not want to risk bricking their phone but simply want to install the missing Google applications.
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Old November 26th, 2009, 06:37 AM   #44 (permalink)
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Default Orange aren't budging

I've been badgering Orange for some time on this, and finally got an acknowledgement of the issue. Removing the apps was a "business decision," which they're not going to justify. There's no evidence they're going to issue any software upgrade, and I've requested a report to management of widespread customer dissatisfaction... I can't see any way of taking it further, other than a written complaint.

To Orange's credit, they did allow this issue to count as a fault, so you can return a handset and cancel your contract even after the 7-day cool off period. So if you're unhappy, call Orange, report the fault, and post your handset back. I'm trying to decide if I can be bothered to withdraw my business from Orange over this...
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Old November 26th, 2009, 07:12 AM   #45 (permalink)
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Well my partner looks like she will go back to the IMAP in the Mail app as Google Mail has started to crash on a regular basis. Might give Activesync settings another try.
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Old February 25th, 2010, 03:08 AM   #46 (permalink)
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Folk,

Please sign below petition to Orange's CEO:

Google apps for Orange branded HTC phones Petition

Thanks
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Old September 26th, 2010, 04:45 AM   #47 (permalink)
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I just followed this guide to reinstall the apps on my daughter's Tattoo and it worked with no problems - many thanks Terranim.

As recommended by Tonyyeb, I installed the GMail Provider package directly before the GMail package and then rebooted before attempting to open any of the new apps.

The file manager I used was EStrongs but that's just my own personal preference.

Many thanks people!

Tony
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