mobisat

When I receive a call or a text message from someone it displays their phone number instead of their name that is in my phonebook.

How do I fix this as I have tried google and the user manual and can't seem to find it.

Before I synchronised my Outlook contacts it was working fine but since adding my Outlook info I can't tell who is sending me a text or phoning unless I recognise the phone number.

Thanks in advance.

softsorter

Are your numbers in the phone or sim card i have mine on both and mine shows whos calling by name

mobisat

My contacts are on both. It only seems to be my phone that does it, sent it back to HTC for repair and they say no fault found. But it still does it.

About 75 contacts on the SIM and approx 1500 contacts on phone from Outlook.

brandmarked

I haven't looked into this, but do your SIM card numbers start +44 and those in Outlook just start 020 etc?

I know this has been reported as an issue on other phones and that +44 is needed for the phone to recognise who is calling.

- Mark

mobisat

Yeah, I had read that too so I changed my most common ones to +44 but it didn't make any difference, so far.

mobisat

I can't believe I am the only person in the world with this problem. HTC can't explain it, chaps over at XDA-Dev can't find solution either. This problem is doing my head in and extremely frustrating.

dark1ro

Hi mobisat. Have you tried to do a reset on the phone ? Maybe that will work. If that doesn't do it, please come back with more info. Here is one for you : After the caller has ended how does the name appear in the Call Log ? ex. (Unknown) +44.......... or just the phone number.

mobisat

Right, just checked phone there, (reset of phone makes no difference).

In the calls history the incoming calls show the phone number and above that (Unknown). For the messages, it shows the phone number but no name. If I open a message and click on the number then click on the number again to show the contact info, all messages show the same garbled info for every number.

mobisat

Right, I decided to bite the bullet again and did a hard reset, scrubbed everything.

1. SIM contacts only, phoned the mobile and the name and number came up the way it should i.e. normal

2. Synched my outlook contacts with the phone

3. Called the mobile from numbers in my Outlook, just the number shows, no name

4. Called the mobile from numbers that worked in step 1, these now show as just number only, no name

5. From this I presume that there is something wrong/corrupt in the Outlook data that the phone doesn't like and screws the names part up. I presume I will need to go through all my Outlook contacts to see if anything jumps out as being the problem.

Any ideas ??

mobisat

FIXED IT.

Each text or call I received if I clicked on the callers number and listed the contact details it gave me part of one of my contacts with text in the number section (but the same info for every number). I then went through all my Outlook contacts 1 by 1 and found the one that had the same info. Deleted this contact on my Outlook and my phone and boom, hey presto, instantly all my number/names work perfectly now.

HTC sync had corrupted my Outlook earlier and I lost over 500 contacts, garbled others and moved stuff in my calendar.

Thank fook it's all working perfectly now.

I love this phone.

brandmarked

Glad to hear you've managed to get it sorted.

- Mark