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Old April 6th, 2011, 12:21 PM   #1 (permalink)
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Default ANybody get a replacement shipped? Are there refurbs yet?

Been having lots of Texting issues, failures, super longs delays to send/receive.

The phone support has been useless. Woman today tried to tell me my 3 week old phone was out of warranty and they generally know NOTHING about the phone.

Anyway, they are supposed to be shipping a replacement today, any idea of they are sending out crappy refurbs yet. I hate that I would get a refurb when the phone is so new.

Ugh!

And everything else on the phone works so well.

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Old April 6th, 2011, 12:32 PM   #2 (permalink)
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I dont know its going to be new or refurb...but let us know what you get.
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Old April 6th, 2011, 02:23 PM   #3 (permalink)
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I sent my phone back the first week I got it beacuse the kickstand wasn't working properly. The guy at the store told me to make up something wrong with the phone and not the hardware so I just told them the phone kept rebooting on its own. They sent me a new phone within a few days and everything's been good so far. It wasn't refurbised.
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Old April 6th, 2011, 03:42 PM   #4 (permalink)
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Phones going out now are refurbs, no battery, no accessories, zippo! Usually arriving in a small brown box with no branding. These are most likely phones that have been returned for recessed power buttons, dead pixels on the screen, faulty volume rocker, but are however found to be in standard working order by VZW's techs. I know this because I received one today that was supposed to be brand new because of my current one having some 4G issues. Arrived today just like I described above, not even with a battery door, and with ofcourse.. Drumroll please....
A terribly recessed Power Button!
Couple this together with most of the techs lack of knowledge on the device, the sim issues, etc, and we can honestly say VZW is shooting themselves in the foot here...

I still really like the phone though!
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Old April 6th, 2011, 04:26 PM   #5 (permalink)
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If it is a crappy refurb I am just going to probably keep this one. I mean, since everything else works on the phone so well. Data has been reliable, calls always work, most of the time texting is fine. I am willing to bet this is a 4g related issue or bug that will get resolved in time too bad that Verizon tech support is so bad. Only way to find out is to try the new phone though and see if it has the same issues.

I mean when I am having the trouble with the texting I can at the same time make calls with no issue or browse the web on 4g, 3g, or wifi.

What happens is when I text using either the stock app or chomp I will get a time while in chomp the little spinning circle goes(sometime 5 minutes or more) and get a failure or it will finally go. Also when people text me it may take 5-20 minutes for me to get the text. It happens at random, but seemingly more often when I have been on wifi for a while. I sad with my GF's simple phone on my couch and watched hers send to me while I waited for the message.

Also sometimes when I get a failure the message actually does go through.

Other times texting is fab, seemingly faster than it was on my X.

Its baffling. I always have at least a bar of 4g where ever I am. And changing to EVDO only it does the same thing.

Anyway.. Hope they are out of refurbs and they send me a new one.

Edit: Also switching to airplane mode and back almost always resolves the issue.
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Old April 6th, 2011, 05:57 PM   #6 (permalink)
 
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I had the sunken power button where my button was flush with the rest of the phone so they are sending me one out today so it is supposed to be here tomorrow I will know then whether it is a refurb or not.
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Old April 6th, 2011, 06:23 PM   #7 (permalink)
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Talked to tech support for data issues that couldn't be solved by airplane mode, factory reset, battery removal or the 778 trick. They are sending out a replacement phone(will be my 3rd bolt), so worried about what actually shows up
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Old April 6th, 2011, 06:58 PM   #8 (permalink)
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Have any of you tried turning off 4G just to see if it's a 4G related issue? Turning off 4G and other settings
 
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Old April 6th, 2011, 07:49 PM   #9 (permalink)
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I had a phone shipped to me yesterday, over nighted and it was brand new. Normally with the refurbs, they change the esn and/or the imei and slap a new sticker on the back under the battery. This wasn't the case with the one I received. It was brand new and came with the battery door. BUT, I had problems so I had them overnight me another one. I received another one this morning and it was brand new. It came with a battery door and had no signs of it being used or refurbished.

Even if you get a NEW replacement they are not going to give you the box, accessories or battery. When these phones are manufactured they are sent to Verizon for boxing and branding. Verizon isn't going to waste money on packaging and accessories when you already have those parts when you purchased the phone originally.

That being said, I don't understand what is with you guys a refurbs. The process that refurbs go through to make sure everything works is much more stringent than the process of new phones. Either way, you have a 1 year warranty, refurb or not. If it breaks you get it replaced. Who cares?
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Old April 6th, 2011, 09:59 PM   #10 (permalink)
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I had a phone shipped to me yesterday, over nighted and it was brand new. Normally with the refurbs, they change the esn and/or the imei and slap a new sticker on the back under the battery. This wasn't the case with the one I received. It was brand new and came with the battery door. BUT, I had problems so I had them overnight me another one. I received another one this morning and it was brand new. It came with a battery door and had no signs of it being used or refurbished.

Even if you get a NEW replacement they are not going to give you the box, accessories or battery. When these phones are manufactured they are sent to Verizon for boxing and branding. Verizon isn't going to waste money on packaging and accessories when you already have those parts when you purchased the phone originally.

That being said, I don't understand what is with you guys a refurbs. The process that refurbs go through to make sure everything works is much more stringent than the process of new phones. Either way, you have a 1 year warranty, refurb or not. If it breaks you get it replaced. Who cares?

Ok so here's the way it goes Chris, the return rate on this phone is absolutely insane! Have u been reading the Forums lately, there are some people going through 3/4 phones before they get a good one! When I say a good one I mean, one without the known problems we have been seeing. Like the recessed power button, faulty volume rocker, dead pixels on the screen, gaps between the screen and the housing, dust under the screen, and etc, etc! So with that being said, someone buys the TB, and gets one with maybe 1 or 2, or even 3 of the above problems. So they return it! VZW gets it back and tests it, puts it through the paces, and eventually deems it a working unit, and it gets sent to the warehouse to wait for a home. These are the phones that are being pawned of to us. To me thats nasty business, those phones should be sent back to HTC, because at the price we pay for these phones, VZW and HTC need to take build quality more seriously.

Whether that gets deemed a refurb or a new unit depends on the person receiving it. Only having the phone for 2 or 3 weeks, I would expect a BRAND NEW phone in the box that nobody has ever touched. After maybe a few months, well then I could definitely understand receiving one like the ones that are being sent out.
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Old April 6th, 2011, 10:16 PM   #11 (permalink)
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I agree with you. The build quality on these phones are horrendous. Out of all the smartphones I've owned a (Motorola Droid X, HTC Incredible, Motorla Droid 1, HTC Imagio, HTC Touch Pro 2, Blackberry Tour, Blackberry Storm, Blackberry 8830 World Edition, HTC XV6700) the thunderbolt has definitely had the worst quality I've seen. It took me multiple replacements before I was able to be satisfied.

Under Verizon's worry free guarantee you have 14 days to return or exchange your phone. So the first 14 days you are entitled to a new phone, sealed in box with the accessories. But the quality isn't any different from the ones we are receiving as "clean like new replacements." In fact, the phones that have been sent back to Verizon as "defective" or returns under the worry free guarantee haven't even had enough time to go through the refurbishing, cleaning and testing process. Whenever a new phone is launched, Verizon has an extra stockpile that are used for replacements. Once that new stockpile is used up, then the rest are just certified "clean like new" phones. In other words, used. Verizon is still sending out their new stock from their original shipment when the phone first launched. That supply hasn't been diminished yet. Just because it doesn't have a back doesn't mean its used. But I do find it very strange that my replacements that I received did include a back battery door and yours did not... I'm curious to find out why... I know verizon has a seperat SKU for phones with battery doors, mainly as replacements for phones that have been discontinued.

I have noticed that my latest phone that was shipped from Verizon as a replacement was manufactured in February and seems to be of better quality. The others were in December and January. I believe HTC recognized these flaws and changed something in their build.
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Old April 6th, 2011, 10:19 PM   #12 (permalink)
 
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Phones going out now are refurbs, no battery, no accessories, zippo! Usually arriving in a small brown box with no branding. These are most likely phones that have been returned for recessed power buttons, dead pixels on the screen, faulty volume rocker, but are however found to be in standard working order by VZW's techs. I know this because I received one today that was supposed to be brand new because of my current one having some 4G issues. Arrived today just like I described above, not even with a battery door, and with ofcourse.. Drumroll please....
A terribly recessed Power Button!
Couple this together with most of the techs lack of knowledge on the device, the sim issues, etc, and we can honestly say VZW is shooting themselves in the foot here...

I still really like the phone though!
Keep it. In about 2 weeks the power button gets better
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Old April 6th, 2011, 11:23 PM   #13 (permalink)
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I have been a Verizon customer since before they were Verizon and I can tell you that every refurbished phone I have ever gotten has been inferior in one or many ways from a new out of the box phone.

Here are the few I can recall I have had problems with(not in order)...

8 (yes 8) Voyagers. First was perfect cosmetically but the screen stopped working. Every one I got had a different issue. Peeling screen, bad buttons, finicky touch screen.

Moto 815, dropped perfect one in water. Got 2 more one had a very loose hinge, second was cosmetically kinda beat up. Kept it.

Droid Eris, died during software upgrade, second had dead pixels functionally fine. Kept it.

Samsung Alias, dropped it in toilet, 2 replacements had various issues, loose hinges, reboots.

I am not saying that I should not get a refurb for ones that were my fault and I would be fine if Verizon actually cared enough to do more than a quick once over with these phones but they dont.

And this 15 days from the 30 it used to be is bullshit. I mean barely 2 weeks after you are locked into about a $2400 contract plus $200 to buy the device you should get a new phone when the one you get is defective for at least for a few months.

Anyway sitting here playing with texting again, sent myself a text 11:57 and got it at 12:09 with 2 bars of 4G. Whoever asked about if I ever turned 4g off before and played with testing. Yes I did, still flaky performance.
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Old April 7th, 2011, 02:56 AM   #14 (permalink)
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I have been a Verizon customer since before they were Verizon and I can tell you that every refurbished phone I have ever gotten has been inferior in one or many ways from a new out of the box phone.

Here are the few I can recall I have had problems with(not in order)...

8 (yes 8) Voyagers. First was perfect cosmetically but the screen stopped working. Every one I got had a different issue. Peeling screen, bad buttons, finicky touch screen.

Moto 815, dropped perfect one in water. Got 2 more one had a very loose hinge, second was cosmetically kinda beat up. Kept it.

Droid Eris, died during software upgrade, second had dead pixels functionally fine. Kept it.

Samsung Alias, dropped it in toilet, 2 replacements had various issues, loose hinges, reboots.

I am not saying that I should not get a refurb for ones that were my fault and I would be fine if Verizon actually cared enough to do more than a quick once over with these phones but they dont.

And this 15 days from the 30 it used to be is bullshit. I mean barely 2 weeks after you are locked into about a $2400 contract plus $200 to buy the device you should get a new phone when the one you get is defective for at least for a few months.

Anyway sitting here playing with texting again, sent myself a text 11:57 and got it at 12:09 with 2 bars of 4G. Whoever asked about if I ever turned 4g off before and played with testing. Yes I did, still flaky performance.

How bout my newest one takes about 15 minutes to download an App from the market! I'm at a ropes length with this de-bogle by VZW. I came to love this phone, up until a day or so ago when it was as if the phone just started to break down, and they send me a friggin phone that was deff returned by somebody because of a faulty recessed power button. Yesssss, I am pissed! At this point if VZW won't send me a brand spankin new one only a few weeks into a new contract tomorrow... Well then I'll just sell this thing on eBay for just enough to cancel my contract, take the loss on the $199 and go right over to T-MOBILE for that new LG coming out in a week or so. Yes the TB is supper fast...but VZW's care for they're customers has gone straight to the toilet.
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Old April 7th, 2011, 12:05 PM   #15 (permalink)
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awaiting my replacement! should be here today! is there a way to test for dead pixels?
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Old April 7th, 2011, 12:07 PM   #16 (permalink)
 
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awaiting my replacement! should be here today! is there a way to test for dead pixels?
Download a pixel fixer from the market and then look at a black screen. But honestly if you cant see one from normal use then dont look for one.. Out of sight out of mind
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Old April 7th, 2011, 12:45 PM   #17 (permalink)
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I got my 4th TB replacement from Verizon a few days ago after going through 3 phones being replaced during the first 14 days at the verizon store. Each was a brand new replacement and each was built like crap.

1) Screen became unresponsive when plugged into the oem wall charger that came with the phone (phone replaced with brand new unit)

2) Volume up button became stuck and would not work at all (phone replaced with brand new unit)

3) Head Phone Jack would lose audio to left channel speaker if the input stem was touched slightly or if the input was turned counter clockwise or clockwise at certain points. (tried 3 different sets of head phones, numerous others are having this issue, check my other thread). (Replaced with a brand new phone at verizon store)

4) Same issue with head phone jack on this brand new unit, so I called verizon corporate and they sent me another unit.

5) No more head phone jack issue works perfectly in that sense. This unit came with no accessories, in plain brown box and the unit did include a battery door. It physically looked new and seems to be working good for the most part. Only issue is the power button is not very tactile. There is not really any click like the other phones I had. Its not recessed but still doesnt seem right. Anyway these phones are build like crap so I feel lucky thats the only issue with the phone. I'd rather have that then a bum head phone jack. Not really sure if its new or a refurb though.
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Old April 7th, 2011, 01:08 PM   #18 (permalink)
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At this point I doubt they will have refurbished units. What you will get is a service unit, It will be a phone with no battery or sim or SD card in a little brown box. Its new just not in retail boxing. I got an EVO this way and if you go into settings you can check if its a refurb or new, mine was a new unit.
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Old April 7th, 2011, 01:09 PM   #19 (permalink)
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Ok so here's the way it goes Chris, the return rate on this phone is absolutely insane! Have u been reading the Forums lately, there are some people going through 3/4 phones before they get a good one! When I say a good one I mean, one without the known problems we have been seeing. Like the recessed power button, faulty volume rocker, dead pixels on the screen, gaps between the screen and the housing, dust under the screen, and etc, etc! So with that being said, someone buys the TB, and gets one with maybe 1 or 2, or even 3 of the above problems. So they return it! VZW gets it back and tests it, puts it through the paces, and eventually deems it a working unit, and it gets sent to the warehouse to wait for a home. These are the phones that are being pawned of to us. To me thats nasty business, those phones should be sent back to HTC, because at the price we pay for these phones, VZW and HTC need to take build quality more seriously.

Whether that gets deemed a refurb or a new unit depends on the person receiving it. Only having the phone for 2 or 3 weeks, I would expect a BRAND NEW phone in the box that nobody has ever touched. After maybe a few months, well then I could definitely understand receiving one like the ones that are being sent out.
I'm sorry but this phone is not as bad as you are trying to make it out to be, go to any of the other forums for other phones and you will see the same amount of posts. Hell the OG Droid forums had nothing but returning phone posts for a long time. People complaining on a forum is not a good judge on return rates for a phone. First off it is a small minority of the actuall user base, and second people are only going to post if they have an issue. What you aren't seeing is the people who bought the phone and have had no issues and don't post on forums.

I understand that some have had issues with the phone and I'm not going to say that it is user error or that they are crazy. What I will say is that trying to say the return rate on this phone is insane because a small minority on a forum are having issues is crazy talk. Trust me if there was a huge return rate on this phone the blogs and news sites would be going nuts about it.

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How bout my newest one takes about 15 minutes to download an App from the market! I'm at a ropes length with this de-bogle by VZW. I came to love this phone, up until a day or so ago when it was as if the phone just started to break down, and they send me a friggin phone that was deff returned by somebody because of a faulty recessed power button. Yesssss, I am pissed! At this point if VZW won't send me a brand spankin new one only a few weeks into a new contract tomorrow... Well then I'll just sell this thing on eBay for just enough to cancel my contract, take the loss on the $199 and go right over to T-MOBILE for that new LG coming out in a week or so. Yes the TB is supper fast...but VZW's care for they're customers has gone straight to the toilet.
The problem you are having with the Market is a Market issue and has nothing to do with the phone or VZW, I have seen the issue happen on my OG Droid and my TB. It is never consistant and doesn't happen for any disernable reason. It eventually will fix itself and then come back and then fix itself. I have sometimes had to try and download an app a few times before it finally downloads, however it always eventually works, and like I said it doesn't happen consistantly.
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Old April 7th, 2011, 06:07 PM   #20 (permalink)
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I'm sorry but this phone is not as bad as you are trying to make it out to be, go to any of the other forums for other phones and you will see the same amount of posts. Hell the OG Droid forums had nothing but returning phone posts for a long time. People complaining on a forum is not a good judge on return rates for a phone. First off it is a small minority of the actuall user base, and second people are only going to post if they have an issue. What you aren't seeing is the people who bought the phone and have had no issues and don't post on forums.

I understand that some have had issues with the phone and I'm not going to say that it is user error or that they are crazy. What I will say is that trying to say the return rate on this phone is insane because a small minority on a forum are having issues is crazy talk. Trust me if there was a huge return rate on this phone the blogs and news sites would be going nuts about it.



The problem you are having with the Market is a Market issue and has nothing to do with the phone or VZW, I have seen the issue happen on my OG Droid and my TB. It is never consistant and doesn't happen for any disernable reason. It eventually will fix itself and then come back and then fix itself. I have sometimes had to try and download an app a few times before it finally downloads, however it always eventually works, and like I said it doesn't happen consistantly.

Sorry man, your wrong on the retun rate! I know 3 people that have the phone, one is my Lady and she is on her 3rd because of various issues and the other is my (contact) who low and behold is a verizon employee,and is already on his 2nd within 3 days. Take a look at how many people on this Forum alone have had to do atleast 1 exchange! Seriously, some are on they're 4th/5th phone...THAT IS NUTS! You seem like a cool cat, I see alot of your posts and they usually shed some light on either helping a problem, or just giving out friendly advice, but on this topic right here, I have to side with the notion that HTC could have, should have, but didn't build a better phone then the 1 year old EVO...Most of last years build quality issues that were present on the EVO are alive and well on the TB.
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Old April 7th, 2011, 09:43 PM   #21 (permalink)
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received my replacement today, brown box like others have said no battery / charger. It did come with a battery cover. im guessing its a refurb as there was a small nick on the edge of the battery door so i kept mine. no recessed buttons no dead pixels i hope this one is good but only time will tell!
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Old April 7th, 2011, 11:10 PM   #22 (permalink)
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received my replacement today, brown box like others have said no battery / charger. It did come with a battery cover. im guessing its a refurb as there was a small nick on the edge of the battery door so i kept mine. no recessed buttons no dead pixels i hope this one is good but only time will tell!

Im sorry I love this phone, as long as it works but I have never had to deal with this many issues on any high quality device and this includes apple products which i hate at least they are built well.

This phone reminds me of a xbox 360, in which everyone said I was nuts when I had to return 3 of them in a 2 months span, everyone knows the truth came out about that and it will for this as well.

And verizon is scumb bag company, but there coverage is the best, bunch of morons working there.
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Old April 8th, 2011, 12:08 AM   #23 (permalink)
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. Its new just not in retail boxing. I got an EVO this way and if you go into settings you can check if its a refurb or new, mine was a new unit.
Where would you see that?


I got mine today, looks new. Was in a brown box with a cover but no battery, sim, or mem card.

So far so good texting, hopefully this resolves the problems I was having.
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Old April 8th, 2011, 09:41 AM   #24 (permalink)
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Where would you see that?


I got mine today, looks new. Was in a brown box with a cover but no battery, sim, or mem card.

So far so good texting, hopefully this resolves the problems I was having.
Yea, I'd like to know how you can check settings to see if its a refurb. I just put in a request for a new phone today. I should be receiving the phone Monday. I will report back on whether its a refurb or new.

Also, I read in other forums that just because the phone comes in a brown box without the accessories does not mean that it's not a "new" device.
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Old April 8th, 2011, 09:57 AM   #25 (permalink)
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Don't try and find out if it's a refurb if you really don't want a refurb. If you can't tell by looking at it or using it then who cares? I was lucky enough to get a new one, but if it was a refurb it wouldn't have made a difference. It's the same exact phone.

The way you can tell if refurbs are just as good as new products is by the warranty. If a manufacturer offers a warranty that is the same for a refurb then you know it is a quality refurb. If they only offer a 30 or 90 day warranty, or something less, then you know the manufacturer doesn't have confidence in its refurbs, or the failure rate is higher for refurbs, which is why they lowered the length of warranty.
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Old April 8th, 2011, 10:55 AM   #26 (permalink)
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Sorry man, your wrong on the retun rate! I know 3 people that have the phone, one is my Lady and she is on her 3rd because of various issues and the other is my (contact) who low and behold is a verizon employee,and is already on his 2nd within 3 days. Take a look at how many people on this Forum alone have had to do atleast 1 exchange! Seriously, some are on they're 4th/5th phone...THAT IS NUTS! You seem like a cool cat, I see alot of your posts and they usually shed some light on either helping a problem, or just giving out friendly advice, but on this topic right here, I have to side with the notion that HTC could have, should have, but didn't build a better phone then the 1 year old EVO...Most of last years build quality issues that were present on the EVO are alive and well on the TB.
I'm not going to say there aren't build quality issues with this phone, there most definetly are. All I was trying to point out is that the amount of returns I'm seeing is consistant with what we saw when the OG Droid first came out. I personally knew two people who had to return 4 phones each before the got a working one.

Again not trying to take away from the problems you and others have had, and I realize how frustrating it can be to get a new toy like this and not have it working correctly. I was simply trying to offer some perspective. I've been very lucky with electronics and haven't ever had to return any for build quality or other issues. I do know though that it does happen, sometimes it is luck of the draw.

No hard feelings my man, you seem like a cool cat as well. Would love to buy you a beer sometime . I hope I'm not coming across as some fanboy, I know that this phone has it's short comings (most phones will have them). I also know that there are some very big build quality issues with this first batch. I really do hope you get everything straight though, as I do love the phone and think you will too once you get one that doesn't suck.
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Old April 8th, 2011, 11:58 AM   #27 (permalink)
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Received my replacement yesterday. Brown box setup like everyone else. If I had to guess, I would say it's a return/refurb. However, it fixed the issues I was having with my last bolt. The only issue this one has is a buzzing/rattle on haptic feedback, but I can and will live with that.
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Old April 8th, 2011, 12:21 PM   #28 (permalink)
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The only issue this one has is a buzzing/rattle on haptic feedback, but I can and will live with that.

The "buzzer" is actually exposed on the back of the phone with the battery cover off, make sure this isnt a stray piece of plastic where the cutout is on the inside of the back cover. Its right above the center of the top of the battery. You will see it.


I did notice that one the part number on my replacement phone the part number ended in a -01 instead of -00 so maybe there is some sort of fix there.
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Old April 8th, 2011, 12:41 PM   #29 (permalink)
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However, it fixed the issues I was having with my last bolt. The only issue this one has is a buzzing/rattle on haptic feedback, but I can and will live with that.
My phone does this as well. Ive used my friends Tbolts and they vibrate perfectly smooth with no noise.
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Old April 8th, 2011, 12:41 PM   #30 (permalink)
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I'm not going to say there aren't build quality issues with this phone, there most definetly are. All I was trying to point out is that the amount of returns I'm seeing is consistant with what we saw when the OG Droid first came out. I personally knew two people who had to return 4 phones each before the got a working one.

Again not trying to take away from the problems you and others have had, and I realize how frustrating it can be to get a new toy like this and not have it working correctly. I was simply trying to offer some perspective. I've been very lucky with electronics and haven't ever had to return any for build quality or other issues. I do know though that it does happen, sometimes it is luck of the draw.

No hard feelings my man, you seem like a cool cat as well. Would love to buy you a beer sometime . I hope I'm not coming across as some fanboy, I know that this phone has it's short comings (most phones will have them). I also know that there are some very big build quality issues with this first batch. I really do hope you get everything straight though, as I do love the phone and think you will too once you get one that doesn't suck.

No way bro...zero hard feelings taken. Believe me I know its the luck of the draw these days...my Brother is as equally into all this tech stuff as I am, and never ever has an issue. We can both go into a store buy the same exact phone, his will be perfect, mine will have 5 dead pixels, a camera flash that doesn't work, and dust under the screen....Lmaoooo! Anyway It's all good my man, I understand your point 100%...

However,,, I still love the Phone, I can't put it down, Gimme the new version of sense and gingerbread and I'll be good for a while.
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Old April 8th, 2011, 12:59 PM   #31 (permalink)
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No way bro...zero hard feelings taken. Believe me I know its the luck of the draw these days...my Brother is as equally into all this tech stuff as I am, and never ever has an issue. We can both go into a store buy the same exact phone, his will be perfect, mine will have 5 dead pixels, a camera flash that doesn't work, and dust under the screen....Lmaoooo! Anyway It's all good my man, I understand your point 100%...

However,,, I still love the Phone, I can't put it down, Gimme the new version of sense and gingerbread and I'll be good for a while.
LOL, yea nature of tech these days it seems. I will second the gingerbread and new sense. Didn't think I would like sense at all (I'm an OG Droid vanillia android guy), but it is growing on me...
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Old April 8th, 2011, 01:50 PM   #32 (permalink)
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LOL, yea nature of tech these days it seems. I will second the gingerbread and new sense. Didn't think I would like sense at all (I'm an OG Droid vanillia android guy), but it is growing on me...

I been peepin that LG GX2 that's coming to Tmo....wow, that thing is ridiculous! Dual core, straight vanilla Google experience, and a perfectly sized 4 inch screen...I'm a little jealous that the VZW LG revolution isn't following with the same specs. That straight Google UI is a beautiful thing...However I'll take sense,,,For now...lol
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Old April 11th, 2011, 11:04 AM   #33 (permalink)
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My 14 days is up tomorrow and I am thinking of going in today for a replacement. It keeps rebooting and then turning back on with no data signal. If I go into the store, how do I know if it is new or a refurb?
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Old April 11th, 2011, 11:12 AM   #34 (permalink)
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At this point I doubt they will have refurbished units. What you will get is a service unit, It will be a phone with no battery or sim or SD card in a little brown box. Its new just not in retail boxing. I got an EVO this way and if you go into settings you can check if its a refurb or new, mine was a new unit.

Where would you be able to find that information?
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Old April 11th, 2011, 12:08 PM   #35 (permalink)
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I just received a replacement today. How do I know if its a refurb?
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Old April 11th, 2011, 10:57 PM   #36 (permalink)
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Verizon customer service is a joke, I've had so many problems with my phone, I love the phone but the problems with it is very frustrating. So I didn't buy this phone from Verizon, bought it off Craigslist, its a NEW phone, i verified with Verizon and it was never activated before. They first told me when I activated the phone that it would still have the one year manufacture's warranty because I was the first to use the phone (activated on verizon). And now with my problems I can't even get them to send me a replacement! I told them I didn't care if it was a certified preowned as long as it worked. Even with that I still couldn't get them to send me a replacement.

What irritates me the most is back with my Droid X days, they fed me the store that I couldn't get a replacement because the warranty expired since i swapped phones with another friend, and the manufacture's warranty only applies to the first owner. After arguing with many different people they finally sent me a replacement. This time around the tables have turned and I"m still getting the same bull from Verizon.

So my only option now is to talk to the customer support with HTC, they were closed already but I'm talking to them tomorrow hopefully they can send me a replacement.

Enough ranting.

If anyone has any suggestions to try and get a replacement since from what I've read you all have had a fair share of replacements
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Old April 12th, 2011, 09:18 AM   #37 (permalink)
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Verizon customer service is a joke, I've had so many problems with my phone, I love the phone but the problems with it is very frustrating. So I didn't buy this phone from Verizon, bought it off Craigslist, its a NEW phone, i verified with Verizon and it was never activated before. They first told me when I activated the phone that it would still have the one year manufacture's warranty because I was the first to use the phone (activated on verizon). And now with my problems I can't even get them to send me a replacement! I told them I didn't care if it was a certified preowned as long as it worked. Even with that I still couldn't get them to send me a replacement.

What irritates me the most is back with my Droid X days, they fed me the store that I couldn't get a replacement because the warranty expired since i swapped phones with another friend, and the manufacture's warranty only applies to the first owner. After arguing with many different people they finally sent me a replacement. This time around the tables have turned and I"m still getting the same bull from Verizon.

So my only option now is to talk to the customer support with HTC, they were closed already but I'm talking to them tomorrow hopefully they can send me a replacement.

Enough ranting.

If anyone has any suggestions to try and get a replacement since from what I've read you all have had a fair share of replacements

Well finally spoke to someone at Verizon that was able to help me, they are shipping me out a replacement today. I'll let you know tomorrow when i finally get it in.
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Old April 14th, 2011, 07:52 PM   #38 (permalink)
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Well finally spoke to someone at Verizon that was able to help me, they are shipping me out a replacement today. I'll let you know tomorrow when i finally get it in.
I finally got my replacement and it looks brand new, normally CPO (certified pre owned) come with a sticker stating that, but this was in a small little brown box.

So yeah looks like they are sending new ones instead of CPO
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Old April 15th, 2011, 07:02 AM   #39 (permalink)
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I exchanged yesterday and the new one is HW version 2. Is that the same as day 1 units? Power button and VU buttons definitely better on the new one.
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Old April 15th, 2011, 08:05 AM   #40 (permalink)
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I just got a replacement phone yesterday. I tend to do this everytime I purchase a smart phone...why? Who knows, just to see if future builds have something different I guess. But anyhow, their replacement phones never come with batteries etc. You always have to use your old battery and door. But if it is certified-like new, aka refurb, there are two ways to see this:

1) The packing slip.
2) A sticker on the screen of the phone that says "CERTIFIED LIKE NEW"

and an optional third way is, where the battery goes there will be a quality sticker that says refurb on it. The phone I got , had none of this. It was new. Still had all of the same stickers my new device had, just no battery or door.


Hope this helps someone. Also, another tip, if it's within the first 30 days, they typically send you a new one...returns don't have that quick of a turn around as far as I have been told.

And Verizon customer service, all of you complaining, it's call centers! If one sucks..hang up..call again. You will get your way. Always. It's like Burger King without the onion rings.
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Old April 15th, 2011, 09:25 AM   #41 (permalink)
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Where would you be able to find that information?

On the Evo it was listed in settings then about phone.
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