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Old June 24th, 2011, 05:02 PM   #1 (permalink)
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Angry City ID = Mystery $1.99 charge on my bill

I noticed a charge for $1.99 on my Verizon bill today that had no explanation except "data," which made no sense. I looked back through my past bills and sure enough, the charge was there in April, May, and June, associated with my Thunderbolt, which I purchased in March. Not a coincidence.

I called Verizon, and the charge was for my "use" of the City ID bloatware. As far as I know, I never opened that useless app until last week, when I uninstalled it. I had it on my Incredible as well (and maybe even my Eris) and never used it/was never charged for it. I have no idea why I was being charged for it on my TBolt. I complained and Verizon removed the charges.

All the more reason to follow these instructions:

How To: Remove City ID Software

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Old June 24th, 2011, 05:50 PM   #2 (permalink)
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Originally Posted by youngdoc View Post
I noticed a charge for $1.99 on my Verizon bill today that had no explanation except "data," which made no sense. I looked back through my past bills and sure enough, the charge was there in April, May, and June, associated with my Thunderbolt, which I purchased in March. Not a coincidence.

I called Verizon, and the charge was for my "use" of the City ID bloatware. As far as I know, I never opened that useless app until last week, when I uninstalled it. I had it on my Incredible as well (and maybe even my Eris) and never used it/was never charged for it. I have no idea why I was being charged for it on my TBolt. I complained and Verizon removed the charges.

All the more reason to follow these instructions:

How To: Remove City ID Software
If nothing popped up telling you that the trial had stopped and if you would like to continue using it for said price. Then I would be telling verizon to return my money. As you didn't install city id but they did.
 
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Old June 25th, 2011, 06:08 AM   #3 (permalink)
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Stupid bloatware. Good catch, youngdoc.
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Old June 25th, 2011, 08:45 PM   #4 (permalink)
 
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That sounds a little dishonest on VZW part. I don't like dishonesty.
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Old June 26th, 2011, 11:01 AM   #5 (permalink)
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correct. All the more reason to uninstall the crap THEY put on hoping you don't notice the bill.
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Old June 27th, 2011, 08:04 PM   #6 (permalink)
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Default how to get your City ID money back

If you're a victim of this (as my wife was), call and ask for your money back. They'll explain that they didn't make the charge, City ID did. Explain you haven't used it and want something done about it and have no business relationship with City ID, but you do with Verizon, whose poor security allowed this to happen.

Suggest a goodwill credit equivalent to the number of months that you've been billed and you will find they will pay up if asked nicely
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