Unable to install skins from HTC Hub

Aero-Z · June 24th, 2011, 11:00 AM

Hi,

I got myself a HTC Wildfire S. Now, I'm trying to install the Music Lover skin but it's bugged or something.
I got the notification of the skin downloading and wait until it's done. After that HTC Hub still shows that the skin is downloading and it just sits there. If I try to open the completed skin download from notifications bar, it opens up the skin browser but it doesn't load the Music lover skin.

Any ideas what's wrong?

Thanks!

Aero-Z · June 26th, 2011, 05:15 AM

I'm the only one having problems with HTC Hub?

Aero-Z · June 27th, 2011, 10:30 AM

Been trying to install skin(s) for about a week now and still the same story.

sunnyhj · June 28th, 2011, 11:07 AM

Quote:

Originally Posted by Aero-Z

I'm the only one having problems with HTC Hub?

I'm having the same problem also...i've tried installing every other skin available in htc hub but the same thing happens..i think its a server problem or something...i'm also not able to open the HTCSense site on my pc...it was working for a day or two..but now its not allowing me to login saying my user ID or password is wrong...it that happening with u also..??

I've mailed a complain to the HTC customer care...lets see what will happen..

Aero-Z · June 28th, 2011, 02:11 PM

Quote:

Originally Posted by sunnyhj

I'm having the same problem also...i've tried installing every other skin available in htc hub but the same thing happens..i think its a server problem or something...i'm also not able to open the HTCSense site on my pc...it was working for a day or two..but now its not allowing me to login saying my user ID or password is wrong...it that happening with u also..??

I've mailed a complain to the HTC customer care...lets see what will happen..

Logging into htcsense.com is showing me that they're doing server maintenance at the moment.

sunnyhj · June 28th, 2011, 03:48 PM

Mine here it shows nothing...just the usual log on screen..but when i try it say wrong ID or password...What is wrong with HTC..!!..how can they be doing maintenance work for this long..this is really starting to frustrate me..

calumjh · June 28th, 2011, 05:13 PM

Can please explain to me what is happening with this because it is really starting to frustrate me! Every time I click download it downloads it but when i try and open it it isn't there and it says it is still downloading but it never gets any further. And when i tap on the details button it always says cannot connect to server! Very annoying. Any help?
(i'm sorry if you've already explained this its just i'm not sure if its something wrong with my device and if there is any way to fix it?)

sunnyhj · June 29th, 2011, 01:58 AM

Quote:

Originally Posted by calumjh

Can please explain to me what is happening with this because it is really starting to frustrate me! Every time I click download it downloads it but when i try and open it it isn't there and it says it is still downloading but it never gets any further. And when i tap on the details button it always says cannot connect to server! Very annoying. Any help?
(i'm sorry if you've already explained this its just i'm not sure if its something wrong with my device and if there is any way to fix it?)

don't worry..there is nothing wrong with our phones..Problem is with HTCSense server and HTC for being so lazy to fix this problem..

Aero-Z · June 29th, 2011, 03:20 AM

htcsense.com works for me but skins are still borked and have been borked for at least a week now.

sunnyhj · June 29th, 2011, 04:33 AM

Quote:

Originally Posted by Aero-Z

htcsense.com works for me but skins are still borked and have been borked for at least a week now.

i got a reply from HTC customer support...this was there reply

" we would like to inform you that all the skins after download can be view as following steps;

Press Menu > Personalize > Skins HTC.

and then scroll to view all the latest downloaded Skins on your device.

If your issue does not resolve by this step please perform the soft reset on your device as mentioned below;

Restarting your phone (soft reset):

Simply turn off the device by pressing and holding the POWER button, then remove the battery, wait for a few seconds, reinsert the battery.

Note: Please make sure that you are accessing through GPRS/3G internet "

Pretty Lame really

Hexx · June 29th, 2011, 04:58 AM

Having to pull the battery is a pretty poor solution. Just a thought, but do you have fast boot enabled? If so, might be worth turning that off and then turning the phone off and on again.

Ben.

sunnyhj · June 29th, 2011, 05:15 AM

I've tried everything now...restarting(without fast boot on), using 3g/gprs, using wifi, removing battery...nothing seems to work

sunnyhj · June 30th, 2011, 01:17 AM

I told this problem along with the HTCsense problem to HTC on facebook..and they replied with this :-
Try deleting some apps you don't use anymore. It could be that your phone is running out of internal storage. As for HTCSense.com, we have had greater demand for the HTCsense.com services than we anticipated, as a result some o...f you are experiencing stability and reliability issues that are unacceptable. We apologize for the inconvenience this has caused; please be assured that HTC treats this as a very important issue and we are working hard to improve the experience for everyone. We hope to have improvements to the service out in the very near future to help some of these issues and we will continue to communicate with all of you throughout the process. Thank you very much for your patience.

Aero-Z · July 1st, 2011, 04:28 AM

I didn't get much smarter with HTC Customer Support. At first they told me to clear Internet and Market app cache. That didn't work.
Then they told me to do factory reset but I'm not doing that.
Did you do a factory reset or did you get it to work?

sunnyhj · July 1st, 2011, 12:25 PM

Quote:

Originally Posted by Aero-Z

I didn't get much smarter with HTC Customer Support. At first they told me to clear Internet and Market app cache. That didn't work.
Then they told me to do factory reset but I'm not doing that.
Did you do a factory reset or did you get it to work?

Actually i did factory reset after backing up all my data...but to no avail...after talking 2-3 times over mail..the Customer service called me and told me to take my device to the nearest Service center...So I'll be going tomorrow for a proper check up of my device...i don't now whats wrong here...everything else for HTC Hub is downloading fine..but not skins..may be our software is corrupt or something..or may be there is something wrong with our SD cards..but I've tried 4 different cards..none of them are working

Aero-Z · July 1st, 2011, 02:22 PM

Quote:

Originally Posted by sunnyhj

Actually i did factory reset after backing up all my data...but to no avail...after talking 2-3 times over mail..the Customer service called me and told me to take my device to the nearest Service center...So I'll be going tomorrow for a proper check up of my device...i don't now whats wrong here...everything else for HTC Hub is downloading fine..but not skins..may be our software is corrupt or something..or may be there is something wrong with our SD cards..but I've tried 4 different cards..none of them are working

Yeah, I did a factory reset too and the issue is still there. I also tried another SD card and it still didn't work. Everything else works in HTC Hub only skins are bugged.

BackDaws · July 2nd, 2011, 10:29 AM

Quote:

Originally Posted by Aero-Z

Yeah, I did a factory reset too and the issue is still there. I also tried another SD card and it still didn't work. Everything else works in HTC Hub only skins are bugged.

my girlfriends Wildfire S was doing the exact same thing but my wildfire S was downloading them and installing the skins fine at the exact same time, anyway she didnt do anything and a couple of weeks later it just worked. so for now just leave it and just check it every couple of days.

sunnyhj · July 5th, 2011, 02:37 AM

GUYS..!!...IT WORKS NOW..!!

those who are having this problem..follow these steps and it will work..100%

1)first u need a file explorer..install it..
2)go to sdcard and create a new folder and name it " .data " ( DOT is necessary )
3)restart your phone (not shutdown with fast boot )
4)now install any skin u like...when the download completes in notification go to the ".data " folder and install the skin from there as u install the app..
5)Now check u'r skins and Voila its installed

NJy guys..!!

Aero-Z · July 5th, 2011, 02:43 AM

Quote:

Originally Posted by sunnyhj

GUYS..!!...IT WORKS NOW..!!

those who are having this problem..follow these steps and it will work..100%

1)first u need a file explorer..install it..
2)go to sdcard and create a new folder and name it " .data " ( DOT is necessary )
3)restart your phone (not shutdown with fast boot )
4)now install any skin u like...when the download completes in notification go to the ".data " folder and install the skin from there as u install the app..
5)Now check u'r skins and Voila its installed

NJy guys..!!

You don't even need to restart the phone.
Thx for the solution!

calumjh · July 5th, 2011, 02:38 PM

Which file explorer would you reccomend?

Aero-Z · July 6th, 2011, 01:15 AM

Quote:

Originally Posted by calumjh

Which file explorer would you reccomend?

Astro

alexsweden1989 · July 28th, 2011, 08:53 AM

yeah, it works! tnx guys

alyssa_zahra · August 2nd, 2011, 05:19 AM

thanks,.mines workin now., i had to restart my phone..

)

Zero Gravity · August 6th, 2011, 03:06 AM

Quote:

Originally Posted by sunnyhj

GUYS..!!...IT WORKS NOW..!!

those who are having this problem..follow these steps and it will work..100%

1)first u need a file explorer..install it..
2)go to sdcard and create a new folder and name it " .data " ( DOT is necessary )
3)restart your phone (not shutdown with fast boot )
4)now install any skin u like...when the download completes in notification go to the ".data " folder and install the skin from there as u install the app..
5)Now check u'r skins and Voila its installed

NJy guys..!!

thanks buddy... it did fix the problem...

Radiofishlips · August 11th, 2011, 04:44 AM

lol i went through that procedure and now the next one i tried to dl went fine on its own ....

Felinejade · August 11th, 2011, 07:54 AM

Hi there, just wanted to say thanks very much for posting the solution to this problem, I had been tearing my hair out trying to resolve this issue and I would never have figured out how to resolve it on my own. I followed your instructions and it worked perfectly!

I have had my htc wildfire s for a week and was very annoyed to be experieincing problems with it! Very pleased with my lovely new skin!

ramy2007_uk · August 14th, 2011, 07:52 AM

hi all i have read your step by step guide on how to fix the bug but still not working for me i can download everything from the hub except Skins i have downloaded Astro and made a folder in sdcard folder named it data and restarted my phone with quick boot turned on and still nothing the icon at the top left corner of the screen says the item has downloaded but i have no idea where to go now any help would be great

ItalianBaby757 · August 14th, 2011, 11:51 PM

problem for mine is that i already have a .data file there. strangely enough i was able to download one skin (blackboard) after a long while the phone told me that it could not download the rest. what else can i try?

pukh_2011 · August 16th, 2011, 05:25 AM

thanxs in advance for sontinuing useful site for first users of anriod based phone.

i hav everthing as told by sunny.but it doesn't show any file in the folder sreated (.data) in sdcard. i also want to confirm that whatever we download it go directly in phone memory.
is their any settings thru we can download anything directly in sd card.

pukhraj

Sems · August 22nd, 2011, 02:29 PM

I am also unable to download skins from HTC club, but have successfuly downloaded a wallpaper....can anyone help as it just sits there and never downloads

ZeldaLover · August 23rd, 2011, 08:20 AM

Quote:

Originally Posted by sunnyhj

GUYS..!!...IT WORKS NOW..!!

those who are having this problem..follow these steps and it will work..100%

1)first u need a file explorer..install it..
2)go to sdcard and create a new folder and name it " .data " ( DOT is necessary )
3)restart your phone (not shutdown with fast boot )
4)now install any skin u like...when the download completes in notification go to the ".data " folder and install the skin from there as u install the app..
5)Now check u'r skins and Voila its installed

NJy guys..!!

Thank you!! Fixed my problem also

Sems · August 23rd, 2011, 12:11 PM

Quote:

Originally Posted by ZeldaLover

Thank you!! Fixed my problem also

Thank you, I have managed to download skin but am still having trouble installing as it is asking me to free up space, which i have done

Sems · August 23rd, 2011, 12:31 PM

Yey got there in the end !!! Space really seems to be an issue though, I dont have many Apps.

Thanx tho as i am a techno phobic and I eventually managed to sort it!!! lol

PurpleMuppet · August 30th, 2011, 11:06 PM

Quote:

Originally Posted by sunnyhj

GUYS..!!...IT WORKS NOW..!!

those who are having this problem..follow these steps and it will work..100%

1)first u need a file explorer..install it..
2)go to sdcard and create a new folder and name it " .data " ( DOT is necessary )
3)restart your phone (not shutdown with fast boot )
4)now install any skin u like...when the download completes in notification go to the ".data " folder and install the skin from there as u install the app..
5)Now check u'r skins and Voila its installed

NJy guys..!!

It worked for me, and now I have the skin I want

AlvoRAM · September 10th, 2011, 05:03 PM

Thanks sunyhj, fixed my problem...

For those not able to see a .data folder on the SD card, I had the same problem, I had to go into the settings for my file explorer (ES File Explorer,) And enable the viewing of hidden files & folders.

heardyou · September 17th, 2011, 05:54 PM

downloaded ASTRO... not exactly sure how to install the skin through the data file?

Aero-Z · September 22nd, 2011, 02:53 AM

Quote:

Originally Posted by heardyou

downloaded ASTRO... not exactly sure how to install the skin through the data file?

Create .data folder into to root of sdcard. Then try to install the skin like you did in the first place.

Htchubproblem · September 25th, 2011, 12:11 PM

Quote:

Originally Posted by sunnyhj

GUYS..!!...IT WORKS NOW..!!

those who are having this problem..follow these steps and it will work..100%

1)first u need a file explorer..install it..
2)go to sdcard and create a new folder and name it " .data " ( DOT is necessary )
3)restart your phone (not shutdown with fast boot )
4)now install any skin u like...when the download completes in notification go to the ".data " folder and install the skin from there as u install the app..
5)Now check u'r skins and Voila its installed

NJy guys..!!

It does not work to me What am I doing wrong ? It does not come to my map (data) ?

Htchubproblem · September 25th, 2011, 12:22 PM

Quote:

Originally Posted by Htchubproblem

It does not work to me What am I doing wrong ? It does not come to my map (data) ?

It doesn´t install just downloads. And it does not come to the map data? HELP ME

Harish Harris · September 26th, 2011, 08:01 AM

Have you created file named .data or just data?

Aero-Z · October 2nd, 2011, 07:01 AM

Quote:

Originally Posted by Harish Harris

Have you created file named .data or just data?

You don't create a file named .data but FOLDER named .data.

Harish Harris · October 3rd, 2011, 02:17 AM

Quote:

Originally Posted by Aero-Z

You don't create a file named .data but FOLDER named .data.

Oops!!!

My mistake. Typed it as "file" instead of "folder".

klysk · October 3rd, 2011, 10:18 AM

Thanks.. It finally works..Great Job!!!

ketki.s · October 25th, 2011, 02:01 PM

hey thnx so much fr ur help! i was fed up with trying 2 download skins...finally was able 2 do it only after reading ur post!! :-)

d33ps1x · November 7th, 2011, 08:56 AM

Thanks man! Excellent! This one drove me nuts! Wow!

olliejue · January 2nd, 2012, 05:34 PM

Hi thank you so much it worked!!!

Have been trying for days!!

pranith · January 7th, 2012, 07:14 AM

my phone gets strucked when i use an app more than 15 mins
can any one say y
and it will not locate my position in maps some times but every time restarting is not the solution can any one help me out of this
if we install any game or an app how to close it completely such that it does not affect battery
i am unable to play complete videos in youtube sometimes

please help me out of this

beachshaz · January 9th, 2012, 07:40 PM

Sorry so new to all this tec, installed astrofile manager, how do i create new folder in sdcard, in my 40s and tec challanged.

brotherswing · January 9th, 2012, 08:42 PM

@ pranith - try pulling the battery and holding the power button down for thirty seconds. The power back up and try again.

@ beachshaz - try long pressing on the main screen in astro, that should pull up a context menu, like right clicking in windows. If that doesn't work, hit the menu button from astro's main screen, there ought to be an option there for it.

pranith · February 1st, 2012, 02:33 AM

@brotherswing
the above question is different frm ur answer dude just say me how to play full videos in youtube