Huawei Ascend - How to do a Hard Reset - Page 2

bizzybee · September 10th, 2011, 08:31 PM

Hello everyone I am new to this forum, but have found a lot of information on this page helpful and hopefully can cure my problem. I followed the below steps according to someone that posted here. The phone did in fact reboot after it was finished however it is now stuck on the black screen with the word ANDROID across it but it is stuck! PLEASE HELP!! BTW my service is through Metro PCS not Cricket

reverting back to stock, ok power down the phone and download and extract this to your desktop MetroStockRecovery-SCRIPTS.zip after you done that press and hold vol down, end key and tap power, your phone should be on the white huawei screen and it should stay there plug your phone to the computer via usb cable, now open the folder that you extracted and run both of these file, first run fastboot-windows you will see a black box come and leave quick, next run metroPCSStock-windows.bat than another black box will pop up and it will do its thing, once it finishes the phone will automatic reboot itself.

ShinySide · September 10th, 2011, 08:44 PM

Quote:

Originally Posted by bizzybee

Hello everyone I am new to this forum, but have found a lot of information on this page helpful and hopefully can cure my problem. I followed the below steps according to someone that posted here. The phone did in fact reboot after it was finished however it is now stuck on the black screen with the word ANDROID across it but it is stuck! PLEASE HELP!! BTW my service is through Metro PCS not Cricket

reverting back to stock, ok power down the phone and download and extract this to your desktop MetroStockRecovery-SCRIPTS.zip after you done that press and hold vol down, end key and tap power, your phone should be on the white huawei screen and it should stay there plug your phone to the computer via usb cable, now open the folder that you extracted and run both of these file, first run fastboot-windows you will see a black box come and leave quick, next run metroPCSStock-windows.bat than another black box will pop up and it will do its thing, once it finishes the phone will automatic reboot itself.

You're stuck in a boot loop. Pull the battery out for a couple minutes then put it back in and reboot. If it does it again redo what you did before again.

bizzybee · September 11th, 2011, 10:57 AM

Thank you Shiny side! Let me try that now. I will get back to you in a few

bizzybee · September 11th, 2011, 11:17 AM

Now it is saying Firmware update Step 1/2, with a yellow triangle that has an explanation point in it. Underneath that it says update failed.....

ShinySide · September 11th, 2011, 07:37 PM

Quote:

Originally Posted by bizzybee

Now it is saying Firmware update Step 1/2, with a yellow triangle that has an explanation point in it. Underneath that it says update failed.....

Did you rerun the scripts?

ladiishay · September 13th, 2011, 08:52 PM

Quote:

Originally Posted by Scur

I've heard tell of some boot ups taking upwards of 10 minutes, though I've never had one do that myself.

"All Ascends are not created equal."

how long does it stay on the white screen for?

ladiishay · September 13th, 2011, 08:54 PM

when i try to reboot my huawei ascend it just stays on the white screen. im trying to reboot it so that i can upgrade te software to a 2.2

Gmash · September 14th, 2011, 03:24 AM

Quote:

Originally Posted by ladiishay

when i try to reboot my huawei ascend it just stays on the white screen. im trying to reboot it so that i can upgrade te software to a 2.2

Hi, welcome to the forums! Are you sure you are pushing the right button combination? It sounds like you might have put it in fastboot mode. Take out the battery for a few minutes and put it back in, and see if it boots up.

starxpilot · September 14th, 2011, 11:28 PM

You can upgrade to 2.2 using the Software Upgrade in Settings, don't need to go into the boot menu, phone can do it for you.

If you're trying to do a hard reset using the stock, I believe you power it on while holding down volume up, call and power. From there you can pick the update via update.zip in the Android Boot Menu.

antonmaguire · October 23rd, 2011, 11:42 PM

i did all those steps and it worked but now it forse closes everytime and i cant do anything anymore. what did i do wrong help please.

nuttmeg · October 24th, 2011, 11:56 AM

Quote:

Originally Posted by antonmaguire

i did all those steps and it worked but now it forse closes everytime and i cant do anything anymore. what did i do wrong help please.

more info needed, and what steps have you done so far?

suneshine · November 1st, 2011, 03:41 PM

i tried reverting back to stock i followed the steps and download link from nuttmeg but when i ran the files my phone didnt reboot itself.
i already tried (vol+ vol-,end key,power)which takes me to a black screen with an android and an exclamation mark and stops there, and(vol-,power)which takes me to
polling, get_mode =1
polling, get_mode =1
polling, get_mode =1

i have no idea what to do i cant find ANY helpful info online
please help!

nuttmeg · November 1st, 2011, 03:47 PM

Quote:

Originally Posted by suneshine

i tried reverting back to stock i followed the steps and download link from nuttmeg but when i ran the files my phone didnt reboot itself.
i already tried (vol+ vol-,end key,power)which takes me to a black screen with an android and an exclamation mark and stops there, and(vol-,power)which takes me to
polling, get_mode =1
polling, get_mode =1
polling, get_mode =1

i have no idea what to do i cant find ANY helpful info online
please help!

your phone has to be in fastboot by pressing and holding Vol Down, End Key and tap Power, than let it go after a few secs, and it should stay on the white huawei screen. And if you have a card reader you can download the 2.2 update and extract the dload folder to the sd card and put the sd card back in your phone and press, Vol up, End key, and tap power and it should start unpacking and installing 2.2 on its on, and your phone will reboot a few times and all should be good in about 10 to 15 minutes tops.

Masterdcl · May 28th, 2012, 12:51 PM

Ive Done This And Screen Is Still Not Working

Scur · May 28th, 2012, 03:17 PM

Quote:

Originally Posted by Masterdcl

Ive Done This And Screen Is Still Not Working

What do you mean? Does your screen not work at all when you simply turn it on, or can you not get the button combo to work for you?

ae123 · July 3rd, 2012, 03:04 PM

so whats the most efficient way to get it off the purple screen? What I need, things to avoid, etc.

gbiggie · July 3rd, 2012, 04:16 PM

Quote:

Originally Posted by ae123

so whats the most efficient way to get it off the purple screen? What I need, things to avoid, etc.

Purple screen

What's going on with your phone

Mexjoker · July 12th, 2012, 05:28 PM

Oh man.. I think it has to do when something is wrong hardware wise? Cause when mine fell in water it turned on to a purple/magenta screen.

dreal · November 13th, 2012, 04:08 AM

my phone cant hard reset

AhyannaFieras · February 12th, 2013, 07:10 AM

ok, so i was running the navigation on my phone and it shut off. its been doing this for a while now and when i went to turn it back on it popped up with a message saying "the android application com.android.huawei.keypadprogramming(process com.android.huawei.keypadprogramming) has stopped working" then the only option i get is to force close. Please help!

rbraad · April 24th, 2013, 12:21 AM

Hey guys im new to the site and im trying to get this phone working. I bought this ascend for 25 bucks and it was stuck on the splash screen with the little driod dude and it wont do anything else. I have followed all the sugestion mentioned in this thread... After trying the hard reset a few times im now at a screen with the white box yellow arow and the little green dude. Not sure if its actualy doing anythin and im afraid to touch it!!! any help or sugestion would be awsome!

ok im back to square 1 im getting a E:format_volume: make_ext.f4fs failed on /dev/block/mmcb1k0p2 ?? also when i try and load the recovery file via the usb cable and my laptop the driver wont load so my laptop does not see the phone making it impossible for me load the recovery app that way.

thx perc,

rbraad · April 24th, 2013, 11:08 PM

Ok well after reading the forums i figured out that there were drivers you could install on your pc for the handsets. I downloaded and installed handset drivers then my pc was able to reconise the phone. Problem solved did a fast boot on the phone follwed u guys instructions and i got a 25 dollar phone up and running... thx guys i look foward to learning alot more from you guys and hopefully be able to give back as well....

peace perc,

Scur · May 1st, 2013, 06:42 PM

lol I love that people are still fiddling with the Ascend. It was my first Android phone and one of my all time favorites, mostly because of the folks in this forum.

Look through the stickies here and you'll find pretty much any question answered. And CM7 is a must. SO much quicker than stock.

carrieruthh · May 13th, 2013, 11:29 AM

What is the call button? I am with straight talk and I can't get my phone to reset at all.