Go Back   Android Forums > Android Phones > Huawei Ascend

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old September 1st, 2011, 06:57 PM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Help - Phone frozen - Huawei Ascend

Hey all, seeing if anyone can help or has experienced this problem. I was on a call and hung up and when I did my phone started installing something (not sure what it was, it said something like unpacking 1/2 or something like that) anyway, the first bar on the first part was about halfway full and the phone battery went dead, it did say make sure the battery is full on that screen. So I plug it in and start it back up and for the last two hours it is stuck on a black screen with the words "Preparing to update..." but wont do anything. I tried hard resetting it (volume up, the bottom left button and power) and pulled the battery out, but when i power it back up, it still says preparing to update. Any suggestions?

luvyella is offline  
Reply With Quote
sponsored links
Old September 1st, 2011, 07:03 PM   #2 (permalink)
Disabled
 
Join Date: Jul 2011
Location: Palm Bay, Florida
Posts: 5,504
 
Device(s): Huawei Ascend-PlayfulGod's CM7.2 0912 @729 LG Esteem(stock) LG Esteem- running #2
Carrier: Metro

Thanks: 944
Thanked 2,680 Times in 1,460 Posts
Default

Quote:
Originally Posted by luvyella View Post
Hey all, seeing if anyone can help or has experienced this problem. I was on a call and hung up and when I did my phone started installing something (not sure what it was, it said something like unpacking 1/2 or something like that) anyway, the first bar on the first part was about halfway full and the phone battery went dead, it did say make sure the battery is full on that screen. So I plug it in and start it back up and for the last two hours it is stuck on a black screen with the words "Preparing to update..." but wont do anything. I tried hard resetting it (volume up, the bottom left button and power) and pulled the battery out, but when i power it back up, it still says preparing to update. Any suggestions?

Youre on Metro Arent you? It was updating you too 2.2 Im not sure how to fix that tho.
ShinySide is offline  
Reply With Quote
Old September 1st, 2011, 07:05 PM   #3 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ShinySide View Post
Youre on Metro Arent you? It was updating you too 2.2 Im not sure how to fix that tho.
Yes, its a metro phone, it was running on 2.2 prior to this happening
luvyella is offline  
Reply With Quote
Old September 1st, 2011, 07:11 PM   #4 (permalink)
Disabled
 
Join Date: Jul 2011
Location: Palm Bay, Florida
Posts: 5,504
 
Device(s): Huawei Ascend-PlayfulGod's CM7.2 0912 @729 LG Esteem(stock) LG Esteem- running #2
Carrier: Metro

Thanks: 944
Thanked 2,680 Times in 1,460 Posts
Default

Wait it was running 2.2 BEFORE this happened???? What the hell was it updating to then?
ShinySide is offline  
Reply With Quote
Old September 1st, 2011, 07:21 PM   #5 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2011
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ShinySide View Post
Wait it was running 2.2 BEFORE this happened???? What the hell was it updating to then?
Im not sure, I got the phone about three weeks ago and it originally was 2.1 but I downloaded the the 2.2 the same day and it was fine. I did some googling and came across someone saying they had an issue where it said said "FIRMWIRE UPDATE STEP 1/2 UNPACKING THEN A BAR THEN BELOW THAT IT SAYS UPDATE FAILED"

Now I didnt get a good look at it, the phone died almost immediately after I hung up on the call, but that might be what it said, cant remember the firmware prtion, but do remember seeing the unpacking 1/2 and the make sure the battery is full or plugged in
luvyella is offline  
Reply With Quote
Old September 2nd, 2011, 09:18 PM   #6 (permalink)
Senior Member
 
starxpilot's Avatar
 
Join Date: Jul 2011
Location: Garland
Posts: 537
 
Device(s): ZTE Avid N9120 4G, LG Motion 4G MS770, Huawei Ascend M860 (Defunct), Samsung SGH-T599N (Defunct)
Carrier: MetroPCS

Thanks: 65
Thanked 61 Times in 52 Posts
Send a message via Yahoo to starxpilot Send a message via Skype™ to starxpilot
Default

I've seen this before! A phone I already upgraded to 2.2 via Metro did this EXACT thing! However, after it 'failed', it began working properly, but that's because it had power to do whatever it was doing.

I think you may have to flash the 2.2 update to it. Other than that, take it back to Metro and explain what it tried to do. I've not contacted Metro about it since the phone is still working but I was very surprised, *And frightened out of my skull* when I saw it doing that in a place that has no Wifi and not being connected to a power source, running 80 power.
starxpilot is offline  
Reply With Quote
Old September 20th, 2011, 04:20 PM   #7 (permalink)
New Member
 
Join Date: Sep 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

So does anyone kno how to fix this? Maybe through a usb cable? Plz i must kno!
Chocolate213 is offline  
Reply With Quote
Old September 20th, 2011, 04:37 PM   #8 (permalink)
Member
 
Join Date: Feb 2011
Location: California
Posts: 107
 
Device(s): ZTE Anthem 4G 2.3
Carrier: Not Provided

Thanks: 119
Thanked 15 Times in 14 Posts
Send a message via AIM to Kuzco
Default

Quote:
Originally Posted by Chocolate213 View Post
So does anyone kno how to fix this? Maybe through a usb cable? Plz i must kno!
your best bet is dealing with metro themselves, unless you had clockwork installed.
Kuzco is offline  
Reply With Quote
Old October 10th, 2011, 09:57 PM   #9 (permalink)
New Member
 
Join Date: Oct 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

have a huawei ascend 2 for cricket, a couple of days ago it got stuck on the huawei screen and i can't get take it off. can someone please tell me what to do or how to hard reset this phone
khalif12 is offline  
Reply With Quote
Old October 10th, 2011, 10:34 PM   #10 (permalink)
Disabled
 
Join Date: Jul 2011
Location: Palm Bay, Florida
Posts: 5,504
 
Device(s): Huawei Ascend-PlayfulGod's CM7.2 0912 @729 LG Esteem(stock) LG Esteem- running #2
Carrier: Metro

Thanks: 944
Thanked 2,680 Times in 1,460 Posts
Default

Hard reset- hold the end key and the volume down and tap the power.
ShinySide is offline  
Reply With Quote
sponsored links
Reply

Huawei Ascend
Current Rating:
Rate this Phone:

The Huawei Ascend is MetroPCS and Cricket's extremely affordable Android handset, coming in at $150 off-contract. For that kind of money, don't expect much in terms of bang for buck. You'll get a 3.5 inch HVGA display, a 3.2 megapixel c... Read More



Go Back   Android Forums > Android Phones > Huawei Ascend
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 03:16 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.