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Old April 22nd, 2012, 11:20 PM   #1 (permalink)
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Default Error 98 after recent update..anyone get this?

Updated firmware a couple days ago & now notice while on a call, an error box code 98 comes out, the phone still works normally while on the call but have to click ok on the error box in order to hang up. Any info?

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Old April 26th, 2012, 10:51 AM   #2 (permalink)
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Updated firmware a couple days ago & now notice while on a call, an error box code 98 comes out, the phone still works normally while on the call but have to click ok on the error box in order to hang up. Any info?


I am having the same issue(s) plus a few more. As I am not a subscriber to the Muve feature, I wish I had not installed this firmware update. It seemed to have improved performance somewhat, but not enough to justify the headache that comes along with this complete bs update.

Sometimes I dont receive calls/sms/mms at all. Sometimes a battery pull works, sometimes not. Never does a reset work with fastboot on, sometimes it does without.

If anyone has an answer to this problem, please, there are people growing in numbers that would greatly appriciate any available knowledge to be shared.
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Old April 26th, 2012, 11:44 AM   #3 (permalink)
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Seems to be issues with this Muve update than BEFORE... SMH. I haven't done it (nor will I) since I'm rooted...is this the only problem? Have you guys tried *228?
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Old April 26th, 2012, 12:14 PM   #4 (permalink)
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Just tried 228. I'm not rooted (yet) so i want to fix this issue asap. My only problem is i don't know ether or not this is a cricket complaint or Huawei.
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Old April 26th, 2012, 03:07 PM   #5 (permalink)
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Default Loathe cricket tech support

OK, well in order to prevent embarassing myself by displaying the amount of anger that I have due to this wonderful* update, I will spare the recap of my conversation ( or lack thereof ) with Cricket Tech Support. Im sure you all can figure out where that was going anyway.

We all know the cause of the ERROR 98 by now, the Muve music firmware update. If you have already done the update, please accept my most sincere condolences and continue reading. If you have NOT done the update, DONT DO IT, and continue reading.

As per other members of this and other forums, I have tried multiple fixes i.e. reset, power cycle, cold battery pull etc... sometimes some of these would work, sometimes not. While I still cant figure out how to fix this completely, I have found a way to temporarily resolve the issue.

When I get this error, it seems to effect mostly MMS. What I have found works is to do a battery pull while the phone is on. Let it sit for a few, then reinstall the battery. Upon rebooting I turned off wifi and it seems to be working, atleast for the moment. I highly doubt this is a perm fix, as I am sure that I am not the only one having this problem and others have tried it, but unfortunately it is something that might work for some of us until either cricket or huawei release a patch or another firmware update to correct the pestilence and disease that is the muve music firmware update.

Thanks for listening to my rant, I hope its useful to someone else, and if anyone else finds anymore info, for the love of (insert your choice of theological beings ((or lack there of for the atheists in the room)) here), please by all means, pass on the knowledge.

United we stand, together we get disconnected.

Peace.
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Old April 26th, 2012, 08:32 PM   #6 (permalink)
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What type of mms problems are most people having?

Ever since I downloaded the Muve upgrade haven't had any of the problems you guys are talking about...I think.

I have noticed when I send a photo, My phone says "Message waiting to be sent". There is no bar showing the progress of how much has been uploaded. Instead,a f few minutes later the photo appears at the proper location.

I really can't remember if it always did that or if it used to show a progress bar. I know I have seen progress bars, but can't remember it showed one while sending a photo. I'd really like to see the progress so I know that my phone is doing something, but the photos do always end up where sent.
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Old April 26th, 2012, 08:44 PM   #7 (permalink)
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I'm glad I didn't do this update, it seems like a lot of people are having issues. For those having problems I would go to cricketusers forum and flash the modded stock ROM. I'm still stock myself, but lots of people are using it and are happy with it.
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Old April 27th, 2012, 07:52 AM   #8 (permalink)
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I'm so glad I seen this post before updating my Mercury.
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Old April 27th, 2012, 08:05 AM   #9 (permalink)
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IMHO, don't update.... Root, and grab the modded stock ROM over on the cricket forum.
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Old April 27th, 2012, 07:50 PM   #10 (permalink)
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I just went through all my mms functions and they are fine.I'm Even getting that progress bar I was talking about...up for sending videos.

So ever since the muve upgrade, my phone is faster, earphones are louder, and I still have tethering abilities. I have nothing negative to say.

I think the problems people are having are far and in between. I personally wouldn't route someone away from downloading this.
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Old April 28th, 2012, 05:54 PM   #11 (permalink)
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Mad Cricket is lying...

To it's customers!!!

This is not an isolated issue, it's network wide. There's another post on cricketusers.com that I'm on...

www.cricketusers.com/cricket-network-issues-discussion/31119-mms-not-working-properly-since-ota-upgrade-huawei-mercury.html


Their idiotic firmware update has messed up Mercurys all over the US and they're lying to their customers telling them it's not the update, it's an outage, it's your settings blah blah frickety blah... They've even got employees in the forums spreading misinformation. I've been with Cricket for almost 12yrs but I'm beside myself with the lack of customer care they're giving this issue.
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Old April 28th, 2012, 06:51 PM   #12 (permalink)
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To it's customers!!!

This is not an isolated issue, it's network wide. There's another post on cricketusers.com that I'm on...

www.cricketusers.com/cricket-network-issues-discussion/31119-mms-not-working-properly-since-ota-upgrade-huawei-mercury.html


Their idiotic firmware update has messed up Mercurys all over the US and they're lying to their customers telling them it's not the update, it's an outage, it's your settings blah blah frickety blah... They've even got employees in the forums spreading misinformation. I've been with Cricket for almost 12yrs but I'm beside myself with the lack of customer care they're giving this issue.
Thanks for the info! I'd just like to say I do not or have ever worked for Cricket...lol I agree the there customer service sucks. Infact when I bought one of my phones from them at the store, the employee decided to add 20 dollars worth of extra features I never approved.

I was so pissed I called Cricket, which is worse cause the guy from India named John couldn't understand what I was saying. I had to speak to the manager to get that crap off. This was over a year ago, but I doubt their CS got any better.

If this is really a wide issue I guess I'm just lucky. I mean I still have tether for goodness sakes. I just don't understand how alot of people could have all these issus from an update, while mine was silky smooth.
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Old April 28th, 2012, 07:23 PM   #13 (permalink)
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To it's customers!!!

This is not an isolated issue, it's network wide. There's another post on cricketusers.com that I'm on...

MMS not working properly since the OTA upgrade for Huawei Mercury


Their idiotic firmware update has messed up Mercurys all over the US and they're lying to their customers telling them it's not the update, it's an outage, it's your settings blah blah frickety blah... They've even got employees in the forums spreading misinformation. I've been with Cricket for almost 12yrs but I'm beside myself with the lack of customer care they're giving this issue.
Welcome to the forum. Early adopters of updates like this end up being the beta testers. That's why I wait to hear all of the feedback and make sure all of the bugs are worked out.
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Old April 28th, 2012, 09:53 PM   #14 (permalink)
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Yeah, I discovered I was being charged for ringback tones... I despise ringback tones!!! Thanks for the welcome. I'm like a one man crusade to find as many Mercury owners having this issue... Cricket needs to own up to their mistake. Hell, I'd be happy just to hear one of their associates say "Yes, we know about the issue and are working on a solution." that would make me absolutely giddy at this point. But instead it's a bunch of lies and misdirection. I had one employee at a local store bald face lie to me b/c he assumed I'd be too stupid to know what he was talking about. Told me he fixed my phone, and sped it up, by enabling content filtering. Do you know what content filtering is??? Parental controls. I kid you not. I was livid.
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Old April 28th, 2012, 11:23 PM   #15 (permalink)
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Yeah, I discovered I was being charged for ringback tones... I despise ringback tones!!! Thanks for the welcome. I'm like a one man crusade to find as many Mercury owners having this issue... Cricket needs to own up to their mistake. Hell, I'd be happy just to hear one of their associates say "Yes, we know about the issue and are working on a solution." that would make me absolutely giddy at this point. But instead it's a bunch of lies and misdirection. I had one employee at a local store bald face lie to me b/c he assumed I'd be too stupid to know what he was talking about. Told me he fixed my phone, and sped it up, by enabling content filtering. Do you know what content filtering is??? Parental controls. I kid you not. I was livid.
Never understood ringback tones, especially paying for them. I would never even pay for a ringtone lol. It's crazy that Cricket won't even admit there is a problem, but unfortunately can't say i'm surprised. There have also been reports of the MMS issue in this thread:

Muve Music for Mercury now available via OTA update

Most of the Cricket store employees and cs reps don't know wtf they're talking about. I try to avoid them whenever possible. Better advice is usually found on the forums.
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Old April 28th, 2012, 11:25 PM   #16 (permalink)
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Most of the Cricket store employees and cs reps doubt know what they're talking about. I try to avoid them whenever possible. Better advice is usually found on the forums.[/QUOTE]

'Nuff said ^^^^
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Old May 2nd, 2012, 04:00 PM   #17 (permalink)
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So cricket just called me and offered me a $30 credit... $20 to cover an in-store exchange for a new Mercury w/o the Muve Music Update on it and $10 for the inconvenience I've suffered. I WIN! MUWHAHAHAHA!!! Of course they still denied that there was any issue with the OTA update, or that anyone else had complained about the same issue... Which really would have made me giddy... But they admitted defeat, b/c if they'd really not been at fault I seriously doubt they would have made that offer to me... So I'll take that as an admission of guilt. =-D

So if you're one of the people being affected by this I urge you to contact customer service, or go into a corporate store, and reference this post... Hold them accountable and get your phones replaced and accounts credited. Or just root/flash and go on with your bad selfs... Either way, there's a couple of options for you. I have to say I was getting pretty pissed at Cricket over this issue... But the guy that called was nice, helpful, and perfectly willing to make the situation right. Regardless of whether or not that was genuine or them trying to fix a situation before it got out of hand... Either way, they probably just saved me as a customer.
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Old May 2nd, 2012, 08:44 PM   #18 (permalink)
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So cricket just called me and offered me a $30 credit... $20 to cover an in-store exchange for a new Mercury w/o the Muve Music Update on it and $10 for the inconvenience I've suffered. I WIN! MUWHAHAHAHA!!! Of course they still denied that there was any issue with the OTA update, or that anyone else had complained about the same issue... Which really would have made me giddy... But they admitted defeat, b/c if they'd really not been at fault I seriously doubt they would have made that offer to me... So I'll take that as an admission of guilt. =-D

So if you're one of the people being affected by this I urge you to contact customer service, or go into a corporate store, and reference this post... Hold them accountable and get your phones replaced and accounts credited. Or just root/flash and go on with your bad selfs... Either way, there's a couple of options for you. I have to say I was getting pretty pissed at Cricket over this issue... But the guy that called was nice, helpful, and perfectly willing to make the situation right. Regardless of whether or not that was genuine or them trying to fix a situation before it got out of hand... Either way, they probably just saved me as a customer.
Glad to hear you got satisfaction. By all means, people, complain if you are unhappy. You know what they say about the squeaky wheel...
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Old May 3rd, 2012, 12:50 PM   #19 (permalink)
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Did the recent update*228.....seemed to have NOT* fixed error 98.....
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Old May 3rd, 2012, 09:48 PM   #20 (permalink)
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Did the recent update*228.....seemed to have fixed error 98.....just fyi...muve update did mess up the quick boot thou
I'm willing to bet it came back though, didn't it? Hopefully not though!

I went and exchanged my phone today... It was a hassle b/c the CSR at the store was determined to find some reason to not do the exchange but he eventually caved, albeit reluctantly. And, ironically enough, it was the *****ebag that bold face lied to me the first time I brought it into the corporate store for this issue. The new Mercury's already have the 2.3.6 Android operating system and the 2.6.35.7-perf kernel... Which is what the update was supposedly supposed to do to the one's carrying 2.3.5... If they ever did, I'm beginning to wonder... So if you've bought a phone with the up to date firmware and you don't want Muve Music then there is NO reason to risk doing the update. He said *maybe* my update got screwed b/c I did it over Wifi and not on the Cricket 3G network, but whatever... I'm not risking the update a second time, especially since it apparently offers nothing other than Muve which, especially for someone like me that listens to obscure European electronic music, is a huge waste of time and money. Anyway, there ya have it. My saga is over. Ta da.
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Old May 6th, 2012, 01:49 PM   #21 (permalink)
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Yay it did come back....

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I'm willing to bet it came back though, didn't it? Hopefully not though!

I went and exchanged my phone today... It was a hassle b/c the CSR at the store was determined to find some reason to not do the exchange but he eventually caved, albeit reluctantly. And, ironically enough, it was the *****ebag that bold face lied to me the first time I brought it into the corporate store for this issue. The new Mercury's already have the 2.3.6 Android operating system and the 2.6.35.7-perf kernel... Which is what the update was supposedly supposed to do to the one's carrying 2.3.5... If they ever did, I'm beginning to wonder... So if you've bought a phone with the up to date firmware and you don't want Muve Music then there is NO reason to risk doing the update. He said *maybe* my update got screwed b/c I did it over Wifi and not on the Cricket 3G network, but whatever... I'm not risking the update a second time, especially since it apparently offers nothing other than Muve which, especially for someone like me that listens to obscure European electronic music, is a huge waste of time and money. Anyway, there ya have it. My saga is over. Ta da.
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Old May 7th, 2012, 09:04 PM   #22 (permalink)
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Cricket website needs a chat option cuz I don't have time to waste at the store...n just found out cricket went from unlimited data to a "fair usage policy"....
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Old May 8th, 2012, 09:31 AM   #23 (permalink)
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A play on words... LOL!
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Old May 8th, 2012, 10:01 AM   #24 (permalink)
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Never was unlimited. 1 GB then death throttle lol.
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Old May 18th, 2012, 05:45 PM   #25 (permalink)
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ok after reading some of this, it made me want to register and tell my complete BS story about this crap update.

ok so i bought my mercury in feburary and had ZERO problems with it. it ran smoother than my 3 year olds butt. then i got a notice that there was a firmware update that needed to be downloaded. little did i know that this would totally destroy my beloved phone. so i downloaded it and within the first 30 seconds i knew there was trouble. my phone usually would go from off to on in less than a minute, and it took almost 3 minutes to turn its self back on. i thought perhaps it was just since it did an update that the phone was installing the update. BOY was i wrong... ok, so before installing the update, i backed up my information. after the install, my calender had been wiped clean. everything else was put in play, but not the most important thing on my phone. i mean, sure my contacts were all important, but the IMPORTANT numbers, i knew by heart, and the rest would be a quick sync from facebook away, but NO my calendar was erased. then about half the time i would open and try to update the wall on facebook, the app would crash, when i would go to my music downloader, crash, walgreens app, crash. so i go into cricket demanding help from them. they say oh sorry you are having problems, but you are the first person we have had complain about this. everyone else the update fixed all their problems. but it was huawei that did the update, not us. sorry your calendar was erased, and you missed a meeting that cost you a couple thousand dollars... but you need to complain to huawei, not us. so i just tried to deal with the crashes, the phone acting like it had spyware/adware on it, not being able to send pictures, and missing a couple appointments. then i gave in and called huawei. they quickly helped me fix my calendar, 2 days to late.... and told me, i dont know why they said we did that update, it was just about their music service, they did it. so both hands were pointing at the other. all the while cricket is telling me, you are the only person we have heard about having issues with this update...then i start getting error code 98... the girl at cricket says you can just turn off your wifi, take the battery out while the phone is off and leave the wifi off, i told her she was crazy. when i can use wifi i use it. i bought a phone with wifi on it, i was going to use it. she acted like she didnt believe me about the error code, so i sat outside and called 3 different people till i got the error message. i took it in to her and she documented it and said if i had the problem again to take it back to them and they would swap the phone out for a new one (with a 20 dollar charge which is BS) i did, then paid them, got a new phone. i was like at least i wont have that stupid a*s update on it, and they said i am afraid you will. we opened all boxes and updated everyone that we have. so yes, i get the new phone, go 2 days with no issues, now my phone is crap again, and they are not wanting to help me.

all the while, my wife has the same phone, and she updated hers the same time i did, and she hasnt had ANY problems with hers, and we have the SAME apps... wait a second, mine has DTS stereo on it, hers doesnt... could that make a difference?!?
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Old May 18th, 2012, 06:34 PM   #26 (permalink)
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i actually just went to complain to the corporate store about people getting credits to cover the cost of the swaps... they gave me a 20 credit, AND they told me that they were aware of the issue, and that there will be an updated firmware out within 2 weeks. so at least they are admitting there is an issue and they are trying to fix it. or they are flat out lying to me... this remains to be seen....
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Old May 18th, 2012, 10:06 PM   #27 (permalink)
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Wow, welcome to the forum, sorry to hear you are having so many problems. Horror stories like this are the reason I haven't updated my phone. It's good to hear that Cricket is at least admitting the problem now and supposedly working on a patch. You could flash the modded stock ROM from Cricketusers forum. That's the only solution I've seen so far. Good luck!
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Old May 19th, 2012, 09:51 AM   #28 (permalink)
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Wow, welcome to the forum, sorry to hear you are having so many problems. Horror stories like this are the reason I haven't updated my phone. It's good to hear that Cricket is at least admitting the problem now and supposedly working on a patch. You could flash the modded stock ROM from Cricketusers forum. That's the only solution I've seen so far. Good luck!
Actually when I was at the corporate store someone else was in there for the same issue and I told him I had seen to do just that and the store manager overheard me say that, and she told me if I did that it would void the factory warranty.

Then OMG did I have some more problems yesterday. Ok so they applied the $20 dollar credit to my account to pretty much refund the $20 that I needlessly spent on the warranty swap. My wife has the lifeline credit on her account. I had told the representative that at the end of the month we would be combining the accounts to the "family plan" (2 smart phone plans for $100-which will save us $10 per month) yet they still put the credit on my account which will be closed at the end of the month. I requested the credit be put on her account since hers is to remain open. They told me there was no way to swap the credits. So I called Cricket customer service to try and get help that way. The representative name was Bob, yet he could barely speak English, much less understand me. He said well don't worry sir you won't need that credit because when you combine the accounts, it will only be $15 to add the line and first month of service will be free. He could not understand that if I had not been told to do a needless warranty swap it still would only have been $15 to combine the accounts. So I asked to speak to a supervisor. Whose name was Tommy yet he too had the language barrier. I explained everything again and he too was just a waste of breath. Then he started getting an attitude when I told him that his answer was unacceptable. He actually asked me if this $20 is so important then why am I bothering with combining the accounts!!! What benefit will it be to combine the accounts!!!I said oh my God, did you really just ask me that? He says it's only gonna save you $5 per month. I said, actually it will be $10 per month. Then I asked him if he wanted to permanently lower my bill by $10 per month, or better yet, why doesn't he just send me $10 per month of his own money? Then I said can you please just transfer me to a call center in the United States? He replied we don't have any. If I wanted help over the phone, I would talk to him. If I wanted customer service from the United States, they have stores for that, then hung up on me.
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Old May 20th, 2012, 05:14 AM   #29 (permalink)
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Actually when I was at the corporate store someone else was in there for the same issue and I told him I had seen to do just that and the store manager overheard me say that, and she told me if I did that it would void the factory warranty.

Then OMG did I have some more problems yesterday. Ok so they applied the $20 dollar credit to my account to pretty much refund the $20 that I needlessly spent on the warranty swap. My wife has the lifeline credit on her account. I had told the representative that at the end of the month we would be combining the accounts to the "family plan" (2 smart phone plans for $100-which will save us $10 per month) yet they still put the credit on my account which will be closed at the end of the month. I requested the credit be put on her account since hers is to remain open. They told me there was no way to swap the credits. So I called Cricket customer service to try and get help that way. The representative name was Bob, yet he could barely speak English, much less understand me. He said well don't worry sir you won't need that credit because when you combine the accounts, it will only be $15 to add the line and first month of service will be free. He could not understand that if I had not been told to do a needless warranty swap it still would only have been $15 to combine the accounts. So I asked to speak to a supervisor. Whose name was Tommy yet he too had the language barrier. I explained everything again and he too was just a waste of breath. Then he started getting an attitude when I told him that his answer was unacceptable. He actually asked me if this $20 is so important then why am I bothering with combining the accounts!!! What benefit will it be to combine the accounts!!!I said oh my God, did you really just ask me that? He says it's only gonna save you $5 per month. I said, actually it will be $10 per month. Then I asked him if he wanted to permanently lower my bill by $10 per month, or better yet, why doesn't he just send me $10 per month of his own money? Then I said can you please just transfer me to a call center in the United States? He replied we don't have any. If I wanted help over the phone, I would talk to him. If I wanted customer service from the United States, they have stores for that, then hung up on me.
So sad, Cricket get your sh*t together! But sometimes you just gotta
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Old June 18th, 2012, 12:51 AM   #30 (permalink)
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I'm going to go ahead and say I work for another cell phone company I have troubleshot phones for years I'm well versed in cell tech. After explaining that to two cricket agents and even answering their troubleshooting steps before they asked them they sill gave me the run around I'm gonna try a third tomorrow and try to go straight to tech. I will say as far as the mms issue it is a data connection issue while on wifi only turning off wifi corrects this temporarily as far as the error 98 I have only gotten it once but the call still worked so more annoying than anything. I will also say please understand frontline cs may genuinely not be aware of the issue or that is the scripted error they are made to say helices me as a certain I would much rather give a real answer but sometimes our hands are a little tied.kinda like being the private that just carries out the generals orders without any idea why. Please keep that in mind when talking to them. Ill post any findings after my call tomorrow
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Old June 18th, 2012, 02:33 AM   #31 (permalink)
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I'm going to go ahead and say I work for another cell phone company I have troubleshot phones for years I'm well versed in cell tech. After explaining that to two cricket agents and even answering their troubleshooting steps before they asked them they sill gave me the run around I'm gonna try a third tomorrow and try to go straight to tech. I will say as far as the mms issue it is a data connection issue while on wifi only turning off wifi corrects this temporarily as far as the error 98 I have only gotten it once but the call still worked so more annoying than anything. I will also say please understand frontline cs may genuinely not be aware of the issue or that is the scripted error they are made to say helices me as a certain I would much rather give a real answer but sometimes our hands are a little tied.kinda like being the private that just carries out the generals orders without any idea why. Please keep that in mind when talking to them. Ill post any findings after my call tomorrow
Welcome to the forum! Thanks for giving us a bit of an insiders perspective. Keep us posted.
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Old June 18th, 2012, 10:32 AM   #32 (permalink)
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Good info...welcome to the forums as well!
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Old July 3rd, 2012, 03:38 PM   #33 (permalink)
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Huawei Mercury: Error Code 98:

This is due to background data applications running and syncing while on calls. This issue will usually occur while your in a low data coverage area and on a call. If you should experience this issue when on a call, change the settings on phone as detailed below:
  1. Select Menu > Settings > Accounts & Sync > Background Data
  2. Uncheck the box.
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Old July 3rd, 2012, 05:22 PM   #34 (permalink)
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Huawei Mercury: Error Code 98:

This is due to background data applications running and syncing while on calls. This issue will usually occur while your in a low data coverage area and on a call. If you should experience this issue when on a call, change the settings on phone as detailed below:
  1. Select Menu > Settings > Accounts & Sync > Background Data
  2. Uncheck the box.
Welcome to the forum and thanks for the info!
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Old September 2nd, 2012, 03:25 PM   #35 (permalink)
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hi guys. im new to this but i just bought my mercury 2 weeks ago and i love it. i ooened uo this page cause i too wanted to read about the new firmware update notification i received thank God i didnt do it cause it sounds horrible. i had the ascend 2 for the longest time and hated it and constantly had to swap it out .it costs $20 which is worth it. however what i wanna let u guys know is that thwy give u refurbished phones. go into ur settings then go all the way down to about phone and click on device info and click on refurbish.info and it tells u the date and time and how many times it was refurbished. watch out cause what u may think is another online update problem could possibly be the problem the other person was having on why they swapped it out in the first place. now not everyone will get a refurbished phone but a majority of u will. thanks to all of u i wont be doing this update but im sorry for those of u who did n r having problems.
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Old September 2nd, 2012, 05:47 PM   #36 (permalink)
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That is a good point. Welcome to the forum! Hope you have better luck with your Mercury! I've had mine since December, and still on my first one without problems. (knock on wood lol)
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Old September 17th, 2012, 11:40 PM   #37 (permalink)
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I've been having the same problem with my mercury, during mms, outgoing and incoming calls. Mind you, i I'm rooted and I've never updated my mercury. HOWEVER, I had a brand new original mercury with no muve, music, muve update or muve app. Then i got it wet, and had to get a refurbished. That came with muve update. go figure, so i rooted, never updated again, there were like 2 or 3 more updates that i didn't do. Now i get the error 98 and a error 68 i believe, which is the text, 98 the phone calls
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