Go Back   Android Forums > Android Phones > HTC Droid Incredible > Incredible - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old August 6th, 2010, 03:44 PM   #1 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default com.htc.bg error

i keep getting this error msg every hour... "com.htc.bg" stopped working please try again later.

This has been happening to me for a week now and i think i found a way to stop it but now i dont get facebook updates under my contacts..

in the "accounts and sync" settings under HTC facebook sence i turned off news feeds and it has stoped.

Anyone else having this problem???

Advertisements
__________________
"Wise man once said (while pissing into the wind), its all coming back to me now!"
SynisterWolf is offline  
Reply With Quote
sponsored links
Old August 6th, 2010, 03:46 PM   #2 (permalink)
Senior Member
 
yojoe600's Avatar
 
Join Date: Apr 2010
Location: NC
Posts: 2,188
 
Device(s): HTC Incredible(rooted) is incredible... but my omnia(sold) will be missed.
Carrier: Not Provided

Thanks: 141
Thanked 209 Times in 176 Posts
Default

are you on the stock rom?
yojoe600 is offline  
Reply With Quote
Old August 6th, 2010, 03:53 PM   #3 (permalink)
Junior Member
 
Theodosius's Avatar
 
Join Date: Jul 2010
Location: Northern Hemisphere
Posts: 33
 
Device(s): Droid Incredible
Carrier: Not Provided

Thanks: 52
Thanked 2 Times in 2 Posts
Default

That kept happening to one of the display units I was using at a Verizon store. It was weird, and annoying.
Theodosius is offline  
Reply With Quote
Old August 6th, 2010, 04:06 PM   #4 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

Quote:
Originally Posted by yojoe600 View Post
are you on the stock rom?

yes i am.
SynisterWolf is offline  
Reply With Quote
Old August 6th, 2010, 04:09 PM   #5 (permalink)
Senior Member
 
yojoe600's Avatar
 
Join Date: Apr 2010
Location: NC
Posts: 2,188
 
Device(s): HTC Incredible(rooted) is incredible... but my omnia(sold) will be missed.
Carrier: Not Provided

Thanks: 141
Thanked 209 Times in 176 Posts
Default

have you tried a factory reset? or call verizon... i fixed mine once but i was rooted
yojoe600 is offline  
Reply With Quote
Old August 6th, 2010, 04:15 PM   #6 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

Quote:
Originally Posted by yojoe600 View Post
have you tried a factory reset? or call verizon... i fixed mine once but i was rooted
Did a reset. and it did not fix. i called vzw but the only thing they said they could do is send me a new one. and they wont send a new phone only a refurb. but the email i got from HTC said its a known issues and they said it had something to do with facebook and there updated they just did and they told me they would get back to me in a couple of days.
SynisterWolf is offline  
Reply With Quote
Old August 6th, 2010, 04:20 PM   #7 (permalink)
Senior Member
 
yojoe600's Avatar
 
Join Date: Apr 2010
Location: NC
Posts: 2,188
 
Device(s): HTC Incredible(rooted) is incredible... but my omnia(sold) will be missed.
Carrier: Not Provided

Thanks: 141
Thanked 209 Times in 176 Posts
Default

well im out of ideas it seems like you have to make some choices rather you want to wait and see or not...
yojoe600 is offline  
Reply With Quote
Old August 6th, 2010, 04:34 PM   #8 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

Quote:
Originally Posted by yojoe600 View Post
well im out of ideas it seems like you have to make some choices rather you want to wait and see or not...
I have been reading on other forums and they said they got there phone replaced and it still did it. imo i dont even check my friend status in my phone book so i dont really care. i was just wondering if anyone found a fix. Thank you for your help though
SynisterWolf is offline  
Reply With Quote
Old August 6th, 2010, 04:36 PM   #9 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

off topic what rom are you useing?
SynisterWolf is offline  
Reply With Quote
Old August 6th, 2010, 04:50 PM   #10 (permalink)
Senior Member
 
yojoe600's Avatar
 
Join Date: Apr 2010
Location: NC
Posts: 2,188
 
Device(s): HTC Incredible(rooted) is incredible... but my omnia(sold) will be missed.
Carrier: Not Provided

Thanks: 141
Thanked 209 Times in 176 Posts
Default

im running the the 2.2 ota with adrynalyne second wave
yojoe600 is offline  
Reply With Quote
sponsored links
Old August 6th, 2010, 04:57 PM   #11 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

ok cool. i have 2.2 ota installed on my personal phone and it does not get the error but on my work phone which is stock 2.1 it does. ( i have 2 because ones work and ones my personal) both have facebook but i thought the htc sence part of the OS is the same. gawwwwww this is driving me bonkers ((><))
SynisterWolf is offline  
Last edited by SynisterWolf; August 6th, 2010 at 07:35 PM.
Reply With Quote
Old August 6th, 2010, 05:01 PM   #12 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

off topic again but idk what we are going to do about email because 2.2 does not play well with microsoft exchange servers at my work but once the update comes out i bet they will have a fix.
SynisterWolf is offline  
Reply With Quote
Old August 6th, 2010, 05:34 PM   #13 (permalink)
Senior Member
 
yojoe600's Avatar
 
Join Date: Apr 2010
Location: NC
Posts: 2,188
 
Device(s): HTC Incredible(rooted) is incredible... but my omnia(sold) will be missed.
Carrier: Not Provided

Thanks: 141
Thanked 209 Times in 176 Posts
Default

yea but ive actually had less problems with 2.2 haha
yojoe600 is offline  
Reply With Quote
Old August 6th, 2010, 06:05 PM   #14 (permalink)
Member
 
fyrfyter612's Avatar
 
Join Date: Jul 2010
Location: Akron, OH
Gender: Male
Posts: 304
 
Device(s): HTC Incredible (RIP), Incredible 2 (RIP), HTC Rezound (backup phone), Samsung Galaxy S4
Carrier: VZW

Thanks: 41
Thanked 29 Times in 23 Posts
Default

Quote:
Originally Posted by SynisterWolf View Post
i keep getting this error msg every hour... "com.htc.bg" stopped working please try again later.

This has been happening to me for a week now and i think i found a way to stop it but now i dont get facebook updates under my contacts..

in the "accounts and sync" settings under HTC facebook sence i turned off news feeds and it has stoped.

Anyone else having this problem???
Same exact problem on my 1 day old Incredbile. Started when I was first getting it activated at the Verizon store. I called HTC and they told me it's a problem with the background sync progam and they've seen a few phones do it. Then the guy from HTC told me I need a new phone. I called Verizon and since my phone is only 2 days old (under the 30 day period) they're sending me a brand new one...will be here tomorrow morning.
fyrfyter612 is offline  
Reply With Quote
Old August 6th, 2010, 06:35 PM   #15 (permalink)
Member
 
fyrfyter612's Avatar
 
Join Date: Jul 2010
Location: Akron, OH
Gender: Male
Posts: 304
 
Device(s): HTC Incredible (RIP), Incredible 2 (RIP), HTC Rezound (backup phone), Samsung Galaxy S4
Carrier: VZW

Thanks: 41
Thanked 29 Times in 23 Posts
Default

Ok.....after reading the initial post here I went and forced Facebook for HTC sence to sync and I got that pop-up window. So as the initial post stated it is definately related to Facebook for HTC Sense. I called HTC and they did verify that it is a known problem and started happening when Facebook updated their program. I was told the fix would be in the Andriod 2.2 update and there is no release date from them for that update to happen.
fyrfyter612 is offline  
Reply With Quote
Old August 6th, 2010, 06:45 PM   #16 (permalink)
Hand76
Guest
 
Posts: n/a
 
Device(s):
Carrier: Not Provided

Default

Actually I think that is the error you get (or I got) when removing Calendar Provider and synced the rest of my google account after.

If I was you I would go into manage applications and clear data for all google and facebook sync related apps/widgets and see if that fixes it up.
 
Reply With Quote
Old August 6th, 2010, 07:20 PM   #17 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

Quote:
Originally Posted by Hand76 View Post
Actually I think that is the error you get (or I got) when removing Calendar Provider and synced the rest of my google account after.

If I was you I would go into manage applications and clear data for all google and facebook sync related apps/widgets and see if that fixes it up.

did not fix it. i also did another factory reset and nada.... i still get the error msg on my work phone. on my personal phone i have 2.2 and it works....

i only have to wait till 2.2 officially releases and i wont have to worry anymore. until then i have to deal i guess.
SynisterWolf is offline  
Reply With Quote
Old August 6th, 2010, 10:10 PM   #18 (permalink)
x0x
Member
 
x0x's Avatar
 
Join Date: Mar 2010
Location: DC
Posts: 266
 
Device(s): HTC Incredible
Carrier: Not Provided

Thanks: 35
Thanked 59 Times in 33 Posts
Default

There are a bunch of suggested fixes in this thread (http://androidforums.com/htc-droid-eris/59163-process-com-htc-bg-has-stopped-unexpectedly-please-try-again-wtf.html) you could try.

Here's a cut and paste of some of the notable mentioned fixes:

"We have found the fix! go to the PEOPLE(contact list) app. Go to the Online Directories (globe) tab. Hit Facebook. You will be asked to log in to your Facebook account. Once logged in, it will show all of you contacts on your Facebook account. Go back to the full list of your contacts on the phone and try and sync."

"So I don't know if this will work for everyone that is having this issue.. but it looks as though the apostrophe in my Irish last name may be causing my facebook sync issue.
- went to facebook and changed my last name (removed the apostrophe)
- removed the facebook htc sync on my phone from settings>Accounts & Sync
- re-added the Facebook for HTC sync
Then my contacts started loading.
I'm going to change it back to having the apostrophe later to see if it breaks it again."
x0x is offline  
Reply With Quote
Old August 7th, 2010, 01:54 PM   #19 (permalink)
Member
Thread Author (OP)
 
SynisterWolf's Avatar
 
Join Date: Jul 2010
Location: Sunny California
Posts: 372
 
Device(s): HTC Incredible 2.2 ROM:Skyraider3.3 Final Kernel:KinGxKernel BFS #5 Overclocked 1.19ghz UV
Carrier: Not Provided

Thanks: 34
Thanked 27 Times in 20 Posts
See "Contact Info" tab.
Default

Quote:
Originally Posted by x0x View Post
There are a bunch of suggested fixes in this thread (http://androidforums.com/htc-droid-eris/59163-process-com-htc-bg-has-stopped-unexpectedly-please-try-again-wtf.html) you could try.

Here's a cut and paste of some of the notable mentioned fixes:

"We have found the fix! go to the PEOPLE(contact list) app. Go to the Online Directories (globe) tab. Hit Facebook. You will be asked to log in to your Facebook account. Once logged in, it will show all of you contacts on your Facebook account. Go back to the full list of your contacts on the phone and try and sync."

"So I don't know if this will work for everyone that is having this issue.. but it looks as though the apostrophe in my Irish last name may be causing my facebook sync issue.
- went to facebook and changed my last name (removed the apostrophe)
- removed the facebook htc sync on my phone from settings>Accounts & Sync
- re-added the Facebook for HTC sync
Then my contacts started loading.
I'm going to change it back to having the apostrophe later to see if it breaks it again."
i saw this article but it did not help me. i dont have apostrophes or any thing like that in anyone's names. i dont have a problem with them syncing pictures or names, but if i check the news feed sync that is when it bugs out. thanks for the help though.
SynisterWolf is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC Droid Incredible > Incredible - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 08:37 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.