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Old November 19th, 2010, 08:03 AM   #1 (permalink)
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Default Computer will not recognize phone

When I connect my DINC via USB to my computer, the computer does not recognize my phone, there is no option for charge or disk drive like there used to be, it just starts charging, but the USB icon which used to appear in the task bar does not appear. I also have the setting set to "ask me every time I connect" on my phone, I have played around with this setting to no avail. The phone also does not appear in My Computer. I have changed USB ports and cables, and my computer recognizes every other device I have, so it is only a problem with recognizing my phone. Anyone have any ideas? Thanks in advance.

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Old November 23rd, 2010, 01:05 PM   #2 (permalink)
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I've got the exact same problem. Neither the phone nor the computer recognize each other, except to charge. I've tried every USB port, every cable, unplugging, rebooting, downloading various Sync versions, etc.

Don't know if this is a Froyo thing? Everything *used* to work fine!
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Old November 23rd, 2010, 03:29 PM   #3 (permalink)
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Try on a different computer, could be the usb on your computer. Try without a sd card too. Check in the device manager for errors or try manually adding a hardware device.
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Old November 24th, 2010, 08:04 AM   #4 (permalink)
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Thanks for the tips! Will do and will report back.
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Old November 24th, 2010, 07:37 PM   #5 (permalink)
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Have you installed the driver on the disk which came with your phone? I read in the instructions on the disk that the driver needed to be installed before connecting the phone to your PC.
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Old November 30th, 2010, 09:08 AM   #6 (permalink)
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So... have tried all suggestions, and still no luck. Appreciate everybody's feedback tho! And holler if you think of anything else I can try. Thanks... C
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Old November 30th, 2010, 02:26 PM   #7 (permalink)
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You might try booting your phone while it's connected to the PC. I have no idea if this would gain anything but it's a variable not tapped yet. My guess is it will take a reset to be recognized.. hope I'm wrong.
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Old December 27th, 2010, 09:06 PM   #8 (permalink)
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Blargh -- still no luck. Thanks for your suggestion though, and sorry for such a belated reply. Happy New Year!
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Old April 12th, 2011, 09:45 AM   #9 (permalink)
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I'm having same problem. My work computer recognizes my Dinc (built-in memory plus 16GB card), but nothing happens when I plug the phone into my home laptop. However, my home laptop does recognize all other USB devices.

My phone is recently rooted, but that shouldn't matter (correct?) since the work computer still recognizes it.

Thanks
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Old April 13th, 2011, 11:43 AM   #10 (permalink)
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Nobody knows? I've Googled this, read thru other forum threads, etc., but none of the solutions seem to make sense. Basically, my Dinc is recognized by my work desktop/PC but not my home laptop/PC. My home PC used to recognize the Dinc, but now it just charges. My phone doesn't show an icon when plugged in to the home PC, other than the charging icon.
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Old April 20th, 2011, 11:47 PM   #11 (permalink)
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It's so weird, but the solution of changing the USB cable worked for me. After weeks of trying to find the answer. I just tried a different USB cable and my laptop now recognizes the phone.
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Old May 2nd, 2011, 09:54 PM   #12 (permalink)
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Default Changed USB port

I had a similar problem, but changing USB ports brought recognition back.
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Old May 11th, 2011, 11:07 AM   #13 (permalink)
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I believe this is a result of Verizon's latest update. I was able to connect fine until the update. I think the only way to connect is with Verizon's proprietary (crappy) software. I have not tried it since I do not want to install the extra software. Typical Verizon tactics.

Again, this is conjecture. But based on Verizon's past history, I find it believable.
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Old June 15th, 2011, 07:17 AM   #14 (permalink)
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Had this problem with Droid Charge. Resolved by setting to USB Mass Storage, connecting device and laptop, then restarting device.
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Old August 13th, 2011, 02:01 PM   #15 (permalink)
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Default Fix for Droid Charge to be Recognized by Computer

This is a weird thing with the Charge.
When I purchased my phone, it was automatically set as a USB Mass Storage device. My computer would not recognize the phone.
You need to change the settings on the phone so that the phone asks you on connection to a PC if you want it to act as a mass storage device or a media player. Do this by: Go to the home page -> settings -> USB settings. Check the box/circle for "Ask on connection"

Next time you hook your Droid to a PC, it will ask you to "Select USB mode". Choose "Mass storage". The Droid character will appear with the option to "Connect USB storage". Click that then "OK". Your device should appear on your "My Computer" on your PC.
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Old August 13th, 2011, 09:56 PM   #16 (permalink)
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I have the same problem. Plug it in and don't even get any response or even a charge. Phone is recognized on my roommate's computer like it should be (2 drives pop up in windows and I get a charge + connection type menu on phone.) Tried multiple cables, all with the same results. It was fine a couple weeks ago so I can't figure out what happened.

Also posted here: Usb Connection
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Old August 16th, 2011, 11:54 AM   #17 (permalink)
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This issue just started on my phone today. I used to have not problems the it is now an unrecognized USB device. Tried on different ports and different computers with no luck.
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Old August 16th, 2011, 01:11 PM   #18 (permalink)
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Quote:
Originally Posted by ptco911 View Post
This issue just started on my phone today. I used to have not problems the it is now an unrecognized USB device. Tried on different ports and different computers with no luck.

Update, tried it on a fourth computer with Vista and it worked. Will try again on my laptop at home Windows 7 and see if it works also. The three computers I tried this morning were all XP.
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Old August 16th, 2011, 01:21 PM   #19 (permalink)
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You need to ensure that HTC sync is installed on your computer, before trying to USB your Inc.
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Old August 17th, 2011, 09:26 PM   #20 (permalink)
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I've never had HTC sync installed and I know for a fact my roommate doesn't (where the phone charges and the 2 storage devices are recognized) since he has a blackberry.
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Old August 25th, 2011, 09:48 PM   #21 (permalink)
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That happened to me recently, and I never got it back without the reset. Hope you have good backup software, as I found that some of it can be funny!
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Old October 30th, 2011, 10:45 PM   #22 (permalink)
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Any luck here?

My Incredible (Gingerbread) no longer displays USB options when plugging into any PC.

I've turned on USB debugging mode, rebooted the phone, shut it down, rebooted the computer, tried different computers -- with no luck! My brother's Incredible works just fine.

I don't know what else to do!
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Old October 30th, 2011, 10:55 PM   #23 (permalink)
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Quote:
Originally Posted by Fatalah View Post
Any luck here?

My Incredible (Gingerbread) no longer displays USB options when plugging into any PC.

I've turned on USB debugging mode, rebooted the phone, shut it down, rebooted the computer, tried different computers -- with no luck! My brother's Incredible works just fine.

I don't know what else to do!
Are these the options on the phone, or the computer? If it is the pop-up on the phone, you can change the "connect to computer" settings by going to the homescreen, then pressing menu>settings>"connect to pc"

If it your computer that's not showing the options, we're probably going to need more information about what Operating system you're using (Windows xp, vista, 7, mac, etc).
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Old October 31st, 2011, 03:57 PM   #24 (permalink)
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Quote:
Originally Posted by euph_22 View Post
Are these the options on the phone, or the computer?
Thanks for replying, I could really use the help!

My phone's USB pop-up menu will not display.

Test #1.)
In plugging in my brother's Incredible phone to the same computer using the same cable, USB connectivity works just fine. (Windows 7, Gingerbread via Verizon)

Test #2.)
Using a different computer, my phone's USB menu does not show. (Windows Vista, Gingerbread via Verizon)

I never had this issue in the past. Very frustrated. I'm worried it's a hardware issue with my phone.
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Old October 31st, 2011, 04:05 PM   #25 (permalink)
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Quote:
Originally Posted by Fatalah View Post
Thanks for replying, I could really use the help!

My phone's USB pop-up menu will not display.

Test #1.)
In plugging in my brother's Incredible phone to the same computer using the same cable, USB connectivity works just fine. (Windows 7, Gingerbread via Verizon)

Test #2.)
Using a different computer, my phone's USB menu does not show. (Windows Vista, Gingerbread via Verizon)

I never had this issue in the past. Very frustrated. I'm worried it's a hardware issue with my phone.
did you go into the "connect to pc" menu?
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Old October 31st, 2011, 04:59 PM   #26 (permalink)
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Quote:
Originally Posted by euph_22 View Post
did you go into the "connect to pc" menu?
Yes, that menu has been configured to connect to PC by default. Could the USB port be damaged? Is it common?
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Old November 11th, 2011, 11:50 AM   #27 (permalink)
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Solution found!
Quote:
Originally Posted by Rodja
By pure luck I plugged the cable into the device while the Android OS was switching to offline mode (selected from the menu which appears when long-pressing the power button). That did the trick!

After some experiments I can veryfy using the transitions between offline and online mode to plug the cable into the PC is a workaround -- not a fix to the problem.
This Rodja guy is awesome. Android's USB notification menu now appears upon plugging my Incredible into my computer! Strangely, a factory reset did not work, but Airplane mode/Offline mode does the trick!
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Old November 27th, 2011, 05:55 AM   #28 (permalink)
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I am new to the world of Android and the cloud. Having just upgraded from (don't laugh) Palm Treo two days ago, I was having the same problem with PC connectivity. Uploading music to the SD card for my ringtones was one of the last steps in transferring everything from the old device. Anyway, the USB didn't work - however it wasn't anything fancy as some of you have had to deal with - I was initially using the Verizon charger cord. I switched to the USB/charger cord that came with the phone and it worked fine. Now all I need to do is figure out how to turn off the notification sounds for things like plugging the phone into the USB, or when my calendar is updated from the computer - that would be another discussion though. I hesitated to add this reply to the primary issue here since it may not be the root of the problem for most or all of you, but since I came across a simple solution in my case I thought it best to share it.
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Old December 6th, 2011, 10:00 AM   #29 (permalink)
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Ok, I had the same problem.
Just start at your phone's homepage>Settings>>Applications>>Development Then just uncheck "USB Debugging" Finally it will connect!
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Old December 13th, 2011, 10:42 AM   #30 (permalink)
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Default its nothing u did wrong

go to this site.....it helped a lot of people in your situation and mine. you need to download the driver ontu your computer.
this site will help you like it helped me.

cant put a web address here but its like the world wide web at lgforum.com/forum/boards/carriers/metro-pcs/topics/lg-android-usb-device-driver-for-the-optimus-m

it will tell you how to download driver to computer for all types of phones.


best wishes
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Old December 13th, 2011, 12:05 PM   #31 (permalink)
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Thumbs up Solution to Can't connect to PC after update. Mount Disk Drive

Quote:
Originally Posted by jessica4477 View Post
go to this site.....it helped a lot of people in your situation and mine. you need to download the driver ontu your computer.
this site will help you like it helped me.

cant put a web address here but its like the world wide web at lgforum.com/forum/boards/carriers/metro-pcs/topics/lg-android-usb-device-driver-for-the-optimus-m

it will tell you how to download driver to computer for all types of phones.


best wishes
This solution above worked for me. The Android update requires you update your driver. I do have old PDAnet drivers installed and they don't fix the issue. The new drivers from LG do.
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Old April 12th, 2012, 10:36 AM   #32 (permalink)
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Quote:
Originally Posted by payton78 View Post
Ok, I had the same problem.
Just start at your phone's homepage>Settings>>Applications>>Development Then just uncheck "USB Debugging" Finally it will connect!
Thank you. Thank you. Thank you.

I have emailed back and forth with Motorola tech support directly. Been on the Motorola site forums, etc. etc. This finally did it!

Thanks again!
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Old May 26th, 2012, 10:07 AM   #33 (permalink)
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This is how I got mine to show up. I first made sure that my sd card was in place in the phone. Then I pulled down the status bar and pressed the key for usb storage and made sure that was on. Then I went back to my computer, and on the start menu I opened devices andprinters and opened the smasung android device. I populated the device and it appeared both on the computer screen and recognized on the device.
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Old June 3rd, 2012, 10:48 AM   #34 (permalink)
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Tongue maybe this helps...maybe

all usb cords are not the same. my bionic will not recognize my old LG usb cable to allow the computer to be used. when i hook up the motorola cable which came with the phone, bingo it recognized the phone. strange.
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Old August 7th, 2012, 12:16 PM   #35 (permalink)
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This happened to me just today. I had no problems previously connecting. I was able to connect my gfs android phone to the computer using the same cables. I don't get the pop-up asking me if I want to use th phone for mass storage etc... There were a couple of attempts where it tried to install stuff and I got the failure message above. It was previously intalled and worked fine.
USB debugging was already off. I tried the workaround with the airplane mode which did not work.
I'm using 2.34 gingerbread.
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Old December 20th, 2012, 08:41 AM   #36 (permalink)
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Angry Any clue yet?!

I have the same problem, I use Incredible S. I am not able to see the usb options on the phone or on the pc. I tried factory reset, the phone support fellow asked me to try in safe mode, I tried airplane mode, nothing seems to work.
My SD card in some other device works fine, some other's SD card on my device is not recognized.
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Old December 20th, 2012, 10:16 AM   #37 (permalink)
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Quote:
Originally Posted by anilmarella View Post
I have the same problem, I use Incredible S. I am not able to see the usb options on the phone or on the pc. I tried factory reset, the phone support fellow asked me to try in safe mode, I tried airplane mode, nothing seems to work.
My SD card in some other device works fine, some other's SD card on my device is not recognized.

You may need to reformat the SD card. Put the SD card into a PC. Copy everything off the SD card. Format the card to FAT32 (don't use quick format). Copy everything back to the SD card.
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