December 27th, 2010, 09:36 AM
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Troubleshooting: What could cause huge data use??
My father-in-law and I both have Droid Incredibles. I consider myself a moderately-heavy data user, and consume about 1.5GB/month. He just uses the phone for calls and e-mail, but when we were going through the usage on our family plan yesterday, his phone is using upwards of 40GB per month!! He's been complaining about the phone being very warm and having very poor battery life lately, so this explains why!
I looked through his phone for an app that could be causing such bandwidth consumption. He has nothing installed beyond the factory apps besides Zillow, and rarely uses it. While he uses the "Mail" application for IMAP access to his work e-mail, and receives upwards of 500-1000 spam messages a day, they're only 3K-4K each. This only accounts for a few hundred megabytes of transfer.
I did discover that the Mail app was mis-configured for outgoing mail, and corrected his SMTP settings. This may have accounted for some extra bandwidth as the mail app tried and retried to connect to the mail server. But still: I can't imagine it would consume 36GB since December 5th!
Here is what I've tried so far:
- Look through running services: Nothing out of the ordinary
- Check to make sure 3G hotspot is off: It is disabled
- Look through app list: Nothing out of the ordinary
- Look at large battery consumers: Nothing out of the ordinary
- Review Verizon's usage data and look for patterns in when heavy usage occured
Unfortunately, Verizon's data usage list doesn't separate upload from download bandwidth, as this would be helpful in determining the culprit. Anyone have any ideas as to what could be causing this much usage??!