Go Back   Android Forums > Android Phones > HTC Droid Incredible > Incredible - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old June 30th, 2012, 01:51 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Phone suddenly started perpetually restarting

I barely used my phone today, it updated last night fine with no issues and it ran perfectly fine all day. it was sitting on my desk i havnt used it in about 2 hours. When all of a sudden it started yelling droid at me, over and over again. So i pulled the battery out and put it back in still doing the same thing. It gets to the main view and loadout fine, everything works. And i started playing angry birds for about 20 minutes and everything was fine, BUT whenever im not using the phone, and turn off the screen or let it sit for a couple minutes, it restarts itself, and continues to do so over and over again about every 3-5 minutes.

Can anyone help me with this?

Advertisements
MysterioMask is offline  
Reply With Quote
sponsored links
Old June 30th, 2012, 02:23 AM   #2 (permalink)
live~laugh~love
 
damewolf13's Avatar
 
Join Date: May 2010
Location: AZ
Gender: Female
Posts: 4,090
 
Device(s): White Samsung Galaxy Note 2 AT&T, Black Samsung Galaxy S4 VZW, White Samsung Galaxy S4 AT&T
Carrier: AT&T and Verizon

Thanks: 5,438
Thanked 2,667 Times in 1,393 Posts
Default

My husband had this same thing happen after he updated his Incredible a few days ago. Something about that update doesn't play well with certain apps that push ads to the phone.
Go into the Google Play Store and download the app called Airpush Detector. Once that is installed, run it. It will identify any apps that are pushing out ads. Once those troublesome apps are identified, click on them and you will be prompted to uninstall them. After my husband uninstalled those apps, his Incredible works like new again. Good Luck!
__________________
Never Lookin' Back!
damewolf13 is offline  
Reply With Quote
Old June 30th, 2012, 03:58 AM   #3 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I used the airpush thing and removed only one app which it said had it. It didnt fix the problem so i thought maybe the 2 apps which were putting things up in my quicklaunch whatever its called drop down thing, so i removed weatherbug and battery indicator and that didnt fix it either.

Are there any other suggestions?
MysterioMask is offline  
Reply With Quote
Old June 30th, 2012, 04:38 AM   #4 (permalink)
New Member
 
Join Date: Jun 2012
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same issue,
Steps I have taken to fix this.
used the air push detector, Nothing
frustrated with this i said screw it and factory reset it. ( software )
this seemed to work, but after a while it started up again.

I went and did a full factory reset, had to reprogram the phone ( sucks to be me lol )

I then went ahead and installed my usual software and then at 2:30AM it started up again.

thinking of anything that might be of issue, I realized I use LauncherPro ( paid version )

I decided to remove it and so far since then it hasn't done anything

Other app currently installed
Amazon Store
Amazon MP3
Audible
Swiftkey

I'll keep slowly removing these apps until i am stock rom again. if i keep getting this issue then i'll make verizion understand how much of a pain in ars i can be about things i like that are not broken and don't need fixed.
Defectuous is offline  
Reply With Quote
Old June 30th, 2012, 12:37 PM   #5 (permalink)
Junior Member
 
Join Date: Jun 2012
Posts: 46
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

There was a thread over on another forum about this. Everyone's phone was resetting in the middle of the night after the newest update. Apparently the phone is trying to do more updates and it resets over and over again during this time. Put it in another room for the night and just let it do it's thing.
IICybershotII is offline  
Reply With Quote
Old June 30th, 2012, 02:09 PM   #6 (permalink)
Senior Member
 
today's Avatar
 
Join Date: Mar 2010
Location: spanaway washington
Posts: 550
 
Device(s): HTC One M8 and SAMSUNG GALAXY NOTE 10.1
Carrier: Not Provided

Thanks: 129
Thanked 92 Times in 73 Posts
Default

It's a memory Optimization program sequence. It's recommended that you put the phone in silent mode and let it happen until it's done. Might take a few days. It works between 2am and 6am.
today is offline  
Reply With Quote
Old June 30th, 2012, 05:40 PM   #7 (permalink)
live~laugh~love
 
damewolf13's Avatar
 
Join Date: May 2010
Location: AZ
Gender: Female
Posts: 4,090
 
Device(s): White Samsung Galaxy Note 2 AT&T, Black Samsung Galaxy S4 VZW, White Samsung Galaxy S4 AT&T
Carrier: AT&T and Verizon

Thanks: 5,438
Thanked 2,667 Times in 1,393 Posts
Default

Other than the suggestions posted here, I think that pretty much covers everything.
Sorry it is still giving you trouble.
damewolf13 is offline  
Reply With Quote
Old June 30th, 2012, 09:54 PM   #8 (permalink)
New Member
Thread Author (OP)
 
Join Date: Jun 2012
Posts: 3
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Well I just pulled the battery last night and left it till the morning when i plugged it in i didnt have any problems and it never attempted to update since then.
MysterioMask is offline  
Reply With Quote
Old July 2nd, 2012, 09:13 AM   #9 (permalink)
New Member
 
Join Date: Aug 2010
Posts: 7
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by MysterioMask View Post
Well I just pulled the battery last night and left it till the morning when i plugged it in i didnt have any problems and it never attempted to update since then.
the first night i let it reboot over and over and let it "run its course." second night no reboots. third night same reboot crap. turned phone off, in the morning it started all the reboot crap again.
will this ever stop. why can't verizon tell you what will occur such as memory optimization? what if I needed to dial 911? Is there no responsibility from verizon here? I must leave my phone on at night.
Pb_shutr is offline  
Reply With Quote
Old July 2nd, 2012, 07:19 PM   #10 (permalink)
Junior Member
 
Join Date: Dec 2010
Posts: 37
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 10 Times in 9 Posts
Default

I went through the same thing a few days ago. I suspected a problem with my SD card so I pulled that and just went back to sleep. The phone didn't reboot itself again even after reinserting the card the next morning. It's been good for several days now.

A long shot but it might be worth a try for those still having problems.
sixtyfour is offline  
Reply With Quote
sponsored links
Old July 2nd, 2012, 11:15 PM   #11 (permalink)
Member
 
Join Date: Apr 2010
Posts: 104
 
Device(s):
Carrier: Not Provided

Thanks: 5
Thanked 25 Times in 12 Posts
Default

HTC Incredible Boot Loop - trying to help friend

Can this be combined with the thread is the support forum maybe? There are a number of us experiencing the same issue and we are trying to isolate the cause. Please join us in the forum link attached. thank you.
NewPepper is offline  
Reply With Quote
Old July 4th, 2012, 05:05 AM   #12 (permalink)
Junior Member
 
Join Date: Aug 2010
Posts: 60
 
Device(s):
Carrier: Not Provided

Thanks: 12
Thanked 8 Times in 5 Posts
Default

I also had this problem with the phone resetting at 2 am...I dunno what I was up at 2 but w/e.. called tech support and they sent me out a dinc2. But the dinc2 was also diffective so they sending me out another dinc2 1st dinc2 was brand new,with SD card charger .
romy134 is offline  
Reply With Quote
Old July 5th, 2012, 11:47 AM   #13 (permalink)
Junior Member
 
Join Date: Aug 2010
Posts: 34
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 1 Time in 1 Post
Default

I received the push update 9 days ago. The phone started loop rebooting that night at around 2 am. It stopped after a few days but resumed again last night.

I found that I could stop the rebooting by removing the SD card. I backed up all the SD card files and folders then deleted all the files and folders on the SD card until I can figure which one will eliminate the 2 am reboots. Hopefully this will help somebody until we figure out the real cause.
smackboy1 is offline  
Last edited by smackboy1; July 5th, 2012 at 03:29 PM.
Reply With Quote
Old July 6th, 2012, 10:43 AM   #14 (permalink)
New Member
 
Join Date: Apr 2010
Location: PA
Posts: 4
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 2 Times in 2 Posts
Default HTC tech solved the rebooting issue for my parents

Both my parents started experiencing the rebooting issue after the update and my father complained to Verizon Technical support yesterday. Verizon said the update came directly from HTC so they transferred him to a tech at HTC who was able to fix both of their phones in a few minutes. My father didn't recall the exact procedure so I wouldn't try it yourself but the HTC tech did have them go into Hboot and restored something from there. It appears that he did NOT do a hard reset because all of their apps and data were intact after he was finished. I would suggest anyone with the problem call Verizon and have them transfer you to an HTC tech.
lanemeyer is offline  
Last edited by lanemeyer; July 6th, 2012 at 10:47 AM.
Reply With Quote
The Following User Says Thank You to lanemeyer For This Useful Post:
today (July 8th, 2012)
Reply


Go Back   Android Forums > Android Phones > HTC Droid Incredible > Incredible - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 02:09 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.