Go Back   Android Forums > Android Phones > HTC Droid Incredible > Incredible - Support and Troubleshooting

test: Reply
 
LinkBack Thread Tools
Old September 10th, 2012, 12:23 AM   #1 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't delete files or apps and other problems

Having weird problems here. I can't remove files from my phone. I've tried using astro and by hooking up to pc. in both cases it says the file is deleted with no errors but then when I go back to the phone the file is still there. Same thing with trying to uninstall apps. I think the problem may have started when I tried to install HTCSync but I'm not sure.

Advertisements
fonnae is offline  
Reply With Quote
sponsored links
Old September 10th, 2012, 05:19 AM   #2 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Are you talking about media files? Or system files?

Usually not being able to delete files is a sign of file corruptions. Have you tried pulling the battery on the phone for a while? You may end up needing to do a factory reset and reformatting the sd card.
sdrawkcab25 is offline  
Reply With Quote
Old September 10th, 2012, 06:56 AM   #3 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have not tried pulling the battery out for a while, but i've pulled it out for a second numerous times.

I can't delete mp3 files from certain folders and when I install an app, I can use it once, and then it disappears. similarly if i uninstall an app it disappears at first and then reappears.

i tried doing a factory reset from the settings menu, but that resulted in a screen with a red exclamation point. from there i can go to the hboot menu using vol up + pwr and if i do a factory reset from there it seems to do something but when the phone reboots all my apps are still there and i'm signed into google.

i also tried loading a stock image from the sd card but that gives me an error that says: "Main version is older! Update Fail!". I tried both of the images here plus a couple others: Stock Images | PvilleComp's

Here are the specs for my phone:

Incrediblec xc ship s-on
hboot-1.02.0000
microp-0417
touch panel-atmel224_16ab
radio-2.15.10.12.20
dec 21, 2011,23:37:16

Android Version 2.3.4
Baseband version 2.15.10.12.20
Build Number 4.08.605.15

PLEASE HELP!!! I'm hours into this. I can't give up now!
fonnae is offline  
Reply With Quote
Old September 10th, 2012, 08:30 AM   #4 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

You aren't going to be able to run a factory image unless you unlock your boot loader and go s-off. Sadly, it sounds like you ran the wrong factory image from that site first which is preventing you running the correct one.

It also sounds like your file system has been corrupted and rooting may be your only chance at fixing it. But even that may not be able to help with bringing your phone back to a fully functional state.

http://androidforums.com/incredible-all-things-root/531353-how-unlock-downgrade-achieve-s-off-htcdev.html
sdrawkcab25 is offline  
Last edited by sdrawkcab25; September 10th, 2012 at 08:38 AM.
Reply With Quote
Old September 10th, 2012, 10:58 AM   #5 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

(sigh) I made it to step 4 with no errors. After flashing the PB31IMG file and rebooting I now find myself in a reboot loop. It makes it the red eye part of the startup sequence and then freezes there. After a minute or so it restarts and does it again.

Tried to doing factory reset from hboot menu but nothing different.

Am I screwed?
fonnae is offline  
Reply With Quote
Old September 10th, 2012, 12:25 PM   #6 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Try flashing it again... seems to be a common problem.
sdrawkcab25 is offline  
Reply With Quote
Old September 10th, 2012, 10:46 PM   #7 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just tried flashing it two more times but I still got the same result. Gets stuck in exactly the same place.

One thing I did notice is that fastboot getvar mainver does not say 1.22.605.2 it says 3.26.605.1 instead. but since I can't access adb I can't rewrite the misc image.

What should I try next?
fonnae is offline  
Reply With Quote
Old September 11th, 2012, 03:10 AM   #8 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Why can't you access adb? Completing the process is your best hope.


You could just try flashing a custom rom however, as long as your bootloader successfully unlocked and flash the custom recovery.
sdrawkcab25 is offline  
Last edited by sdrawkcab25; September 11th, 2012 at 03:12 AM.
Reply With Quote
Old September 11th, 2012, 04:43 AM   #9 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I can't access adb because my phone never fully boots. I thought I could only access adb when the phone was booted. When I try to do adb devices it says offline.

I can't use adb from the hboot menu and hboot is about the only thing I can access.

Can you help me to use adb or to flash a custom rom?
fonnae is offline  
Reply With Quote
Old September 11th, 2012, 05:12 AM   #10 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by fonnae View Post
I can't access adb because my phone never fully boots. I thought I could only access adb when the phone was booted. When I try to do adb devices it says offline.

I can't use adb from the hboot menu and hboot is about the only thing I can access.

Can you help me to use adb or to flash a custom rom?
Were you able to unlock the bootloader?
sdrawkcab25 is offline  
Last edited by sdrawkcab25; September 11th, 2012 at 05:15 AM.
Reply With Quote
sponsored links
Old September 11th, 2012, 05:34 AM   #11 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

yes, when I run the command fastboot flash unlocktoken Unlock_code.bin it takes me to the screen where I can unlock the bootloader and then afterwards the hboot menu says unlocked at the top.
fonnae is offline  
Reply With Quote
Old September 11th, 2012, 04:03 PM   #12 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by fonnae View Post
yes, when I run the command fastboot flash unlocktoken Unlock_code.bin it takes me to the screen where I can unlock the bootloader and then afterwards the hboot menu says unlocked at the top.
Well then you should at least be able to get root access and *try* to install a ROM.

[How To] Regain Root With S-Off or HTC unlocked bootloader

How to... Flash rom's?
sdrawkcab25 is offline  
Reply With Quote
Old September 12th, 2012, 01:39 AM   #13 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried loading the recovery clockwork PB31IMG.zip file on the the sd card.

It produced the same error I've gotten EVERY time when trying to load a PB31IMG file from the sdcard. First it says checking sd card, then it says loading PB31DIAG.zip, then something about no image file, then it says loading PB31DIAG.nbh, then no image file, finally it says loading PB31IMG.zip and this (sooner or later) results in the Main Version is older error.

Strangely, PB31DIAG.zip is not even on the sdcard so I don't know what it's doing.

Note that at the top of the hboot menu it says *** UNLOCKED ***

I'm beginning to think my sdcard is either bad or corrupted. Despite having reformatted it a couple times I still don't trust it. Could that be causing the problems?
fonnae is offline  
Reply With Quote
Old September 12th, 2012, 01:48 AM   #14 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

One last thing: I've also found that it goes through that sequence of trying to load PB31DIAG.zip, etc. every time the phone goes to the hboot menu with the sdcard in....EVEN when there is no PB31IMG file there at all. I only have the superuser zip file there now and it just went through the whole sequence (minus the main version is older error).
fonnae is offline  
Reply With Quote
Old September 12th, 2012, 04:00 AM   #15 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK, so I got the CM7 rom installed using clockwork recovery. (I used fastboot instead of sdcard to put clockwork on the phone b/c I couldn't get past the Main version is older error).

The problem is that now I am stuck in a bootloop with CM7
fonnae is offline  
Reply With Quote
Old September 12th, 2012, 05:12 AM   #16 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

You can't use cm without having s-off ( well you can but there is a couple extra steps)

Use a stock ROM for now

The green text you see in the hboot screen is normal. You are supposed to see that every time, unless you have that type of file on your SD card, which you shouldn't. (unless you are trying to install a recovery or an OS image).

I don't see any reason you can't get downgrade to achieve s-off though. ADB sounds like it's working fine if you were able to get an unlock token. All you have left to do is rewrite the misc.img, downgrade, then get s-off. I'd recommend just rereading through the steps again. Just take it slow and step by step. I know it seems wordy, but the basic process is pretty simple.
sdrawkcab25 is offline  
Last edited by sdrawkcab25; September 12th, 2012 at 05:22 AM.
Reply With Quote
Old September 12th, 2012, 07:24 AM   #17 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

2 things:

- I only have access to the hboot and fastboot menus and I can't use adb from there (the device is not listed when I do 'adb devices'). This is why I can't rewrite the misc.img. Do you know how to use adb without having to boot up the phone into the operating system?

- When adb used to work for me, before the bootloops, I tried downgrading with the zip file listed in the tutorial and that is what started the bootloops. I've tried downgrading it a couple times but always get bootloops. I can't get s-off without downgrading. What can I try differently?
fonnae is offline  
Last edited by fonnae; September 12th, 2012 at 07:38 AM.
Reply With Quote
Old September 12th, 2012, 07:55 AM   #18 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

You are able to get into recovery though? You should be able to do everything through recovery.
sdrawkcab25 is offline  
Reply With Quote
Old September 12th, 2012, 08:14 AM   #19 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

You're right! I can access adb through clockworkmod recovery.

Which PB31IMG file should I use to downgrade? The one that is recommended in the tutorial is the one that caused the bootloop initially.
fonnae is offline  
Reply With Quote
Old September 12th, 2012, 08:50 AM   #20 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Making progress....

I made it through all the steps this time and my phone is s-off but I'm still stuck in the same bootloop.
fonnae is offline  
Reply With Quote
sponsored links
Old September 12th, 2012, 09:11 AM   #21 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just tried flashing the froyo stock recovery image from this website: Stock Images | PvilleComp's.

The good news is that I didn't get the main version is older error. the bad news is that I still get stuck in the bootloop.

Is there anything else I can try?
fonnae is offline  
Reply With Quote
Old September 12th, 2012, 11:42 AM   #22 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by fonnae View Post
Just tried flashing the froyo stock recovery image from this website: Stock Images | PvilleComp's.

The good news is that I didn't get the main version is older error. the bad news is that I still get stuck in the bootloop.

Is there anything else I can try?

Try flashing the froyo image again... verify md5.

Other that.. use the one link I gave you to regain root (be sure to remove any other pb31img.zip files first ) This way you will have recovery back and can try different ROMs till you find one that boots. Also make sure you are doing a factory reset before installing any ROMs.
sdrawkcab25 is offline  
Reply With Quote
Old September 13th, 2012, 07:26 AM   #23 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

it's not looking good for me. I tried froyo, gingerbread, cm7, and abduction and they all get stuck in a boot loop.

question: the PB31IMG files I have to install from hboot, right? The stock images I downloaded from pvillecomp I wasn't able to install through clockwork mod recovery. cm7 and abduction I was.

Is there any way to scan the disk for errors?
fonnae is offline  
Reply With Quote
Old September 13th, 2012, 01:31 PM   #24 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by fonnae View Post
it's not looking good for me. I tried froyo, gingerbread, cm7, and abduction and they all get stuck in a boot loop.

question: the PB31IMG files I have to install from hboot, right? The stock images I downloaded from pvillecomp I wasn't able to install through clockwork mod recovery. cm7 and abduction I was.

Is there any way to scan the disk for errors?

Correct, the only way to install the files is from hboot.

All ROMs should be installed from clockwork using the instructions I linked you to above. It might be worthwhile to format the SD card again to fat32(don't use quick format).

Do you get any errors when you do a factory reset in clockwork?
sdrawkcab25 is offline  
Reply With Quote
Old September 13th, 2012, 09:04 PM   #25 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

No errors on factory reset except something about no sd extension partition.

I just bought a new SD card and reformatted it.

I'm not sure what else to try. Why could it be that I get stuck in the bootloop every time?

Any other custom ROMs you can suggest?
fonnae is offline  
Reply With Quote
Old September 13th, 2012, 09:09 PM   #26 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by fonnae View Post
No errors on factory reset except something about no sd extension partition.

I just bought a new SD card and reformatted it.

I'm not sure what else to try. Why could it be that I get stuck in the bootloop every time?

Any other custom ROMs you can suggest?

CM7 would be the safest bet... you may want to go into the mounts and partition section of clockwork after doing a factory reset and format the /boot and /system partition also. Also go to the advanced section and wipe the dalvik cache. Then install the ROM. The first boot up can take up to 5 minutes.
sdrawkcab25 is offline  
Reply With Quote
Old September 14th, 2012, 09:13 AM   #27 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried the reformatting but that didn't work either. Stuck in bootloop.
fonnae is offline  
Reply With Quote
Old September 14th, 2012, 09:40 AM   #28 (permalink)
Junior Member
Thread Author (OP)
 
Join Date: Sep 2012
Posts: 17
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just read somewhere about formatting /data before an install and when I tried to do that I received: "error formatting /data".

Googling that error I found a thread on xda where I guy had the same problems as me and it sounds like he wasn't able to fix it: "error formatting /data" and "error formatting /cache" - xda-developers. something about a filesystem error.

What do you think? Is this the end of the road?
fonnae is offline  
Reply With Quote
Old September 14th, 2012, 11:42 AM   #29 (permalink)
Senior Member
 
Join Date: Aug 2010
Location: PA
Gender: Male
Posts: 5,569
 
Device(s): Rooted Samsung Galaxy Nexus, Rooted HTC Incredible, Stock 4G Motorola Droid Xyboard 10.1 (32GB)
Carrier: Verizon

Thanks: 477
Thanked 1,982 Times in 1,340 Posts
Default

Quote:
Originally Posted by fonnae View Post
I just read somewhere about formatting /data before an install and when I tried to do that I received: "error formatting /data".

Googling that error I found a thread on xda where I guy had the same problems as me and it sounds like he wasn't able to fix it: "error formatting /data" and "error formatting /cache" - xda-developers. something about a filesystem error.

What do you think? Is this the end of the road?

We've pointed a few people in that direction with some success.... but the error can also be the sign of a hardware problem.

It's worth a shot, just follow the directions carefully.
sdrawkcab25 is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC Droid Incredible > Incredible - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 04:00 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.