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Old May 3rd, 2010, 07:23 AM   #51 (permalink)
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Originally Posted by sta7ic View Post
i live in webster and just got the phone today. I just tested in using the land line against my phone and the call quality was superb. I'm not sure what is going on for you guys. I've had nothing but good things with this phone today. Keep us updated
Thanks for the local info, that helps.

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Old May 3rd, 2010, 07:33 AM   #52 (permalink)
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Originally Posted by ShiftLft View Post
Sounds exactly what I'm experiencing. "Garbled" speech and quick moments of silence, just enough to disrupt the conversation.
Yeah, it seems like we are all having very similar issues which would lead me to believe it's the phone itself, not the towers/reception/etc.
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Old May 3rd, 2010, 07:39 AM   #53 (permalink)
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Can anyone confirm if getting a replacement phone fixed the issue?

I'm coming from AT&T (iPhone 3G) and although I had dropped calls all the time, the quality was fine. I was really shocked when I made a call the first time on the Incredible and from the first ring it sounded garbled, kind of cutting in and out. Same as most others, people say I sound fine, it's just on my end it sounds bad.

I've spent all weekend customizing my phone to my liking and I REALLY don't want to exchange it....but this is one of the reasons I switched from AT&T, so what's the point if the quality sucks? I'm in Omaha, NE and signal seems fine, just the quality is never clear.
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Old May 3rd, 2010, 07:45 AM   #54 (permalink)
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Can anyone confirm if getting a replacement phone fixed the issue?
>>

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It was really bad on my first phone. Not as bad, but still bad on my second. I guess I will try a third.

I wonder how many times they will allow me to return it for replacement.

Doug
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Old May 3rd, 2010, 07:50 AM   #55 (permalink)
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Let me make a bunch of calls today and I'll get back to this thread with how my phone sounds. Haven't really noticed anything bad yet but didn't jump around telling everyone how clear they were either.

But in the basement of our house - I am the only one who can get reception among a t-mobile blackberry, an att iphone, and an att nokia..

So it's probably not the signal and most likely the hardware..
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Old May 3rd, 2010, 02:14 PM   #56 (permalink)
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I will be receiving a replacement phone within a few days and will post whether or not the new phone has problems. My guess is that the issues are isolated to the hardware in individual phones.
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Old May 3rd, 2010, 08:01 PM   #57 (permalink)
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Add me to the list of bad call quality, issues such as:
Deep muffled sound
Last syllables of every word cut off
Some crackling
Sometimes total word cut offs

I went from a Curve (nice sound) to the DRINC and so far my complaints are the above along with the short battery life!

The sound clarity and quality are extremely important for me. I also will try exchanging my handset (if its in stock) after all the time I spent customizing it to my liking. Bummer!
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Old May 3rd, 2010, 08:22 PM   #58 (permalink)
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Add me to the list too. I'm constantly saying "what" or "say again." This is in multiple locations with varying signal strength. BTW, I know the signal strength isn't accurate but I've never seen more than 2 bars on this phone.
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Old May 3rd, 2010, 08:37 PM   #59 (permalink)
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do they even have replacements to send out at this point?
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Old May 3rd, 2010, 08:44 PM   #60 (permalink)
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I also will try exchanging my handset (if its in stock) after all the time I spent customizing it to my liking. Bummer!
At least grab MyBackup from the android market. It has a free 30 day trial. That's what I have been using to backup everything so far. I know I'll be exchanging mine tomorrow, so I'll just restore from the backup when I get the new one.
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Old May 3rd, 2010, 08:46 PM   #61 (permalink)
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Not an issue here...this is my 2nd HTC android phone and for me the call quality is phenomenal....far beyond my previous BB's.

Was the tech able to reproduce any of these issues you hear? If so I would think they would want to replace it.
Same here. It sounds great to me, and my wife says that this is the best sounding phone (on the other end of the call) that I have had in a long time (2 Blackberrys).

Just read all the other posts - this definitely sounds like a hardware issue to me that affected quite a few Incredibles. I went thru similar baloney with the Blackberry Storm and complained over on Crackberry for a long time. But for that phone, it was the people on the other end that couldn't understand me. I eventually got one that didn't sound muffled. I think that when it is blatently obvious to a bunch of people that the phone sounds muffled, that there is a hardware problem with their phone. I say take it back, do the exchange, and before you leave the store, make sure the new one sounds right. It should sound every bit as good as the best phone you have had - I am very happy with the one I got.
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Old May 3rd, 2010, 09:14 PM   #62 (permalink)
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Originally Posted by ShiftLft View Post
I will be receiving a replacement phone within a few days and will post whether or not the new phone has problems. My guess is that the issues are isolated to the hardware in individual phones.

Same here. Will have mine on Friday. I will let you know the results.
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Old May 3rd, 2010, 10:32 PM   #63 (permalink)
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Ugh you guys are getting me paranoid. I don't THINK my phone sounds bad. I always say what n such though.. Maybe I'm just crazy hah. Is it really obvious? I really haven't called much. From what I recall, it sounds better than my DARE. I dunno.
My only problems are that the battery doesn't last long, and the phone gets HOT
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Old May 3rd, 2010, 10:34 PM   #64 (permalink)
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Any chance you have a case causing interference? (covering mic or etc)

My call quality is amazing, actually the best I have ever had on a cell phone. My tour was average at best and this is clear as can be.
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Old May 3rd, 2010, 10:40 PM   #65 (permalink)
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Any chance you have a case causing interference? (covering mic or etc)

My call quality is amazing, actually the best I have ever had on a cell phone. My tour was average at best and this is clear as can be.
Yea, so far I think mine is like that, unless I am in a bad signal place. Actually, the dead spots in my house aren't there..the call is not dropped due to signal..I was shocked. When the signal is weak..that's when it doesn't sound so hot. But what phone does?
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Old May 3rd, 2010, 10:41 PM   #66 (permalink)
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Default Just Swaped out my phone

Went down to VZW today to swap my Incredible b/c of shitty call quality. Same bullshit, crappy reception on my end. I don't know what to do. I love the phone, but it's a phone i need to be able to talk to people. I switch from ATT, had a iPhone 3gs. Any suggestions, the new phone didn't work.
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Old May 3rd, 2010, 10:50 PM   #67 (permalink)
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My signal has been sitting at -82 dB (although the bars are all over the place) and it always sounds very muffled. The thing is that it is now late and I wanted to screw around with it, so I thought I would call Movie Fone rather than a human.. that dude came through with startling clarity.
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Old May 3rd, 2010, 10:51 PM   #68 (permalink)
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Have any of you tried changing your vocoder setting?

I'd do it, but I have the best call quality I have had on this device... Maybe it is hardware... When I had the droid, it was great when it started, but after a few months I could barely hear anyone...
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Old May 3rd, 2010, 10:53 PM   #69 (permalink)
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O also, if the sound is up too high it can make the voice sound muffled and cracky. I realized this with my last phone.
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Old May 3rd, 2010, 10:56 PM   #70 (permalink)
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Originally Posted by anthonykash View Post
Went down to VZW today to swap my Incredible b/c of shitty call quality. Same bullshit, crappy reception on my end. I don't know what to do. I love the phone, but it's a phone i need to be able to talk to people. I switch from ATT, had a iPhone 3gs. Any suggestions, the new phone didn't work.
Maybe if it was a bad batch, you need to get one from a different source.. maybe you should try to get a replacement shipped out to you from a different location?

Although I ordered mine online, and it sounds like crap. I was hoping you guys would have some good reports back. I have come to grips with all the other issues with this phone because I am enjoying so much about it, but this is really a little ridiculous.. Too bad we can't just our voice plan and use a dumb phone for talking..

I think the thing that pisses me off the most is that I went down to interview a couple times at a place that did cell phone testing - the companies sent in their prototypes and the phone got put through a rigorous test process, with a detailed report sent back to the client regarding voice and data quality in a variety of conditions.. Basically, both Verizon and HTC know exactly the kind of crap they are putting out.
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Old May 3rd, 2010, 10:58 PM   #71 (permalink)
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Have any of you tried changing your vocoder setting?
How do you do this?
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Old May 3rd, 2010, 11:00 PM   #72 (permalink)
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Just to let you guys know. I got my first one online... I got the second one from the local VZW store. I also was able to fix the battery by draining it down until the phone shut off then charging it back up all the way.. I had to do that b/c my battery was draining rapidly.
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Old May 3rd, 2010, 11:01 PM   #73 (permalink)
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It's in the programming menu. Be very careful with things that are changed there as you can corrupt the programming of your phone and (possibly) brick it...

Apparently the DI has a choice between EVRC and EVRC-B

Vocoder Discussion - Android Central Forums

Procedure:

Go to Phone and dial ##PROGRAM and press Call.
The password is six 0's (000000)
Go to NAM CDMA Settings
Change "Preferred Voice service option for Home Page", "Preferred Voice Service option for Home Origination", and "Preferred Voice Service Option for Roam Origination".
Then press Menu and hit the "Commit Modifications" option.

REMEMBER: CHANGING RANDOM SETTINGS IN THE PROGRAMMING MAY CAUSE YOUR PHONE TO STOP FUNCTIONING. Also, EVRC-B is not available in all locations, so you may need to switch back if your tower doesn't support it...

From the earlier thread I linked to:

Enhanced Variable Rate CODEC (EVRC) is a speech codec used in CDMA networks. It was developed in 1995 to replace the QCELP vocoder which used more bandwidth on the carrier's network, thus EVRC's primary goal was to offer the mobile carriers more capacity on their networks while not increasing the amount of bandwidth or wireless spectrum needed.[1]. EVRC uses RCELP technology, which Qualcomm claims improves speech quality with lower bit rates

Enhanced Variable Rate Codec B (EVRC-B) is a speech codec used by CDMA networks. EVRC-B is an enhancement to EVRC and compresses each 20 milliseconds of 8000 Hz, 16-bit sampled speech input into output frames of one of the four different sizes: Rate 1 - 171 bits, Rate 1/2 - 80 bits, Rate 1/4 - 40 bits, Rate 1/8 - 16 bits.
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Old May 4th, 2010, 12:28 AM   #74 (permalink)
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Jeffery how do i change that setting on the incredible
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Old May 4th, 2010, 07:18 AM   #75 (permalink)
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Originally Posted by TheLurg1687 View Post
Ugh you guys are getting me paranoid. I don't THINK my phone sounds bad. I always say what n such though.. Maybe I'm just crazy hah. Is it really obvious? I really haven't called much. From what I recall, it sounds better than my DARE. I dunno.
My only problems are that the battery doesn't last long, and the phone gets HOT
No reason to be paranoid, if you didn't immediately notice bad quality you are fine. Spending 2 minutes on a call on my phone it's more than noticeable.
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Old May 4th, 2010, 07:19 AM   #76 (permalink)
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Originally Posted by kyle1745 View Post
Any chance you have a case causing interference? (covering mic or etc)

My call quality is amazing, actually the best I have ever had on a cell phone. My tour was average at best and this is clear as can be.
No case here.
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Old May 4th, 2010, 07:33 AM   #77 (permalink)
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Originally Posted by tranceFusion View Post
Maybe if it was a bad batch, you need to get one from a different source.. maybe you should try to get a replacement shipped out to you from a different location?
This is what I'm doing, I have a sneaking suspicion that my VZW store may have gotten a bad batch and am getting one mailed to me.
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Old May 4th, 2010, 08:07 AM   #78 (permalink)
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Add me to the list. same issues. Short words get cut off completely. As an audio guy, the best way i can describe it is it sounds like there's an overactive noise gate on the earpiece.
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Old May 4th, 2010, 08:41 AM   #79 (permalink)
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I added on to my posting how to change the vocoder. It made no difference in mine, but I have excellent quality with my device...
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Old May 4th, 2010, 08:42 AM   #80 (permalink)
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Ditto the previous comments. Everyone says I sound great, but I'm having a lot of trouble hearing them clearly. Very muffled and cuts in and out. Sometimes I wonder if I've lost the other person. I can work around the weak battery, but not the incoming call quality.
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Old May 4th, 2010, 09:08 AM   #81 (permalink)
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Originally Posted by jeffreycentex View Post
I added on to my posting how to change the vocoder. It made no difference in mine, but I have excellent quality with my device...
Thanks for the instructions. Tried them and unfortunately I still have the same quality.
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Old May 4th, 2010, 09:24 AM   #82 (permalink)
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Guys, try running Advanced Task Killer to shut down all the applications running in the background and then try calling. I heard that some of the apps can mute the ear piece. I've had the same bad call-quality issue but fixed it temporarily by hard resetting the phone. When I'm using it with some synergy of apps it still gets muffled time to time.
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Old May 4th, 2010, 09:25 AM   #83 (permalink)
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Guys, try running Advanced Task Killer to shut down all the applications running in the background and then try calling. I heard that some of the apps can mute the ear piece. I've had the same bad call-quality issue but fixed it temporarily by hard resetting the phone. When I'm using it with some synergy of apps it still gets muffled time to time.
I heard about this so the first thing I did was hard reset my phone and it still did it with nothing going on.
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Old May 4th, 2010, 09:31 AM   #84 (permalink)
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+1 for bad call quality. Iphone and BB Bold sounds much better and i don't have to say what, what, what. Based on this thread the majority have this issue. I seriously doubt there could be this many bad devices. Hopefully its a software fix.
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Old May 4th, 2010, 09:37 AM   #85 (permalink)
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I feel like this device just isn't handling a compressed signal well.

Other mobile users sounds like crap, but I talked to a few people on a landline, and they seem to sound perfectly fine. It is like, the signal is coming in weak and then when it is amplified, it is amplifying any distortion.

Is anyone else noticing this? Or do you have the issue 100% of the time?
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Old May 4th, 2010, 10:57 AM   #86 (permalink)
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My issue occurs whether it's a "mobile to land-line" or "mobile to mobile" connection. No difference in quality (or lack thereof).
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Old May 4th, 2010, 11:00 AM   #87 (permalink)
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My issue occurs whether it's a "mobile to land-line" or "mobile to mobile" connection. No difference in quality (or lack thereof).
Same. Have called automated recordings also (time & temp, answering machine) and the quality is always pretty meh. Sounds like it's really compressed or something.
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Old May 4th, 2010, 11:48 AM   #88 (permalink)
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Quote:
Originally Posted by ikediggety View Post
As an audio guy, the best way i can describe it is it sounds like there's an overactive noise gate on the earpiece.
That's sorta what I was thinking. Does anyone know if there's some sort of noise canceling? Maybe we can turn it off.

+1 for bad call quality. I got my DRINC on the 28th (yay for early shipping) and have been saying "what?", "sorry, can you say that again?" "hold on, let me go someplace quieter" ever since. My calls seem static-y whenever the other person is talking. I keep thinking the call dropped when the other person is quiet.

I was thinking it was much, much worse on land line calls....but maybe it's because I turn the volume up on land line calls since they always seem to be quieter than when I'm mobile-to-mobile.

My Eris had similar problems, so I returned for the Moto Droid and the call quality was far superior on both the earpiece and speaker. My husband was nice enough to switch with me so I could use his upgrade to get the DRINC. Now I'm wondering if I should return the DRINC and get the Droid....

Also updated...PRL went from 51827 to 51866. No change.
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Old May 4th, 2010, 12:00 PM   #89 (permalink)
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Quote:
Originally Posted by mochapenguin View Post
Same. Have called automated recordings also (time & temp, answering machine) and the quality is always pretty meh. Sounds like it's really compressed or something.
It's so bad for me that many times even the ringing of the phone I'm calling will be distorted and break up. If the phone I'm calling rings 6 times (land line or mobile), at least 3 rings will be disrupted by a "blip" or distortion. At first I thought it may be just because I was calling others on cell phones but it does the same for land lines.
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Old May 4th, 2010, 01:42 PM   #90 (permalink)
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Default HTC may have a phone flaw since ALL HTC's had "some" call problems...

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Add me to the list of the call quality issues... hopefully the update will correct it.

I have the same problems as the OP and these are the same exact quality issues I had with my other several HTC smartphones over the last couple of years(Touch x2, Touch Pro x2, Incredible). I've been in the same area and same VZW service during all these phones and used them over 4 counties with these results I mentioned(HTC had less call quality).

My personal experience with the BB and Moto Droid were much better than the HTC's product in any case so far and I hope they will get it improved as my experience is that it's likely to be a HTC issue since my usage & carrier have been the same for years but only HTC has had many problems with call quality.

To be realistic, my HTC Incredible(over last few days) has had "intermittent" call quality issues but it's ironic that it's the same as with my previous HTC's and makes me wonder a bit.
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Old May 4th, 2010, 01:46 PM   #91 (permalink)
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That's sorta what I was thinking. Does anyone know if there's some sort of noise canceling? Maybe we can turn it off....

You could try turning off the "Privacy" settings. Its basically adding encryption/processing overhead to your voice stream.
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Old May 4th, 2010, 01:49 PM   #92 (permalink)
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It's so bad for me that many times even the ringing of the phone I'm calling will be distorted and break up. If the phone I'm calling rings 6 times (land line or mobile), at least 3 rings will be disrupted by a "blip" or distortion. At first I thought it may be just because I was calling others on cell phones but it does the same for land lines.
Yep I notice it with ringing too. That was actually the first thing...coming from AT&T to Verizon (which all my friends describe as THE best wireless service in our area bar none), I was excited to make a call, and from the very first ring it was horrible quality compared to my iPhone. I think I died a little inside.
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Old May 4th, 2010, 02:01 PM   #93 (permalink)
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You could try turning off the "Privacy" settings. Its basically adding encryption/processing overhead to your voice stream.
Oooh, anyone else try this? I'm going to make a call now. To find it:
Settings > Call > Voice Privacy (uncheck)
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Old May 4th, 2010, 02:06 PM   #94 (permalink)
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Nope. Didn't help.

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Old May 4th, 2010, 02:14 PM   #95 (permalink)
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Oooh, anyone else try this? I'm going to make a call now. To find it:
Settings > Call > Voice Privacy (uncheck)
I tried that and can't tell much difference. My call quality isn't terrible(I notice it in very quiet environments) and it's way better than the droid I had. My tour was very bad as well and I often had a hard time understanding people.
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Old May 4th, 2010, 02:17 PM   #96 (permalink)
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I am having a similar issue as lancefusion but backwards, all my mobile to mobile calls are absolutely crystal clear, and then when someone tries to call me on a land line it is really garbled and cuts out but they can hear me perfectly. It just seems to be really intermittent but no one I have talked to mobile to mobile has had bad quality.
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Old May 4th, 2010, 02:32 PM   #97 (permalink)
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I tried checking the Hearing Aid box to increase the volume but that just make things worse... WHY?
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Old May 4th, 2010, 02:49 PM   #98 (permalink)
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Unhappy These problems sound similar to the Moto Droid

I am very disappointed to read all of these postings! I ordered & received a Moto Droid in late December and had almost the exact call quality problems described on this thread. Exchanging the unit & the OTA update did absolutely nothing to correct it. I also tried all of the other suggestions (like *228, voice privacy, & EVRC settings).

I was impatiently waiting for the Incredible, but will now have to wait. If you take a look at the "call quality" or "static" complaints about the Moto Droid on this site and others, you will see what I'm talking about.

I assume HTC & Motorola are not sharing any circuitry. Could all of this be a byproduct of the Android system when used on Verizon's current CDMA network? I have several flip phones on Verizon & have no such problems with any of them.
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Old May 4th, 2010, 02:55 PM   #99 (permalink)
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Default Reception, call quality and mapping - a proposal

I also got my Dinc on the 29th and agree that most of it is great except for the quality of call and signal strength in areas I prev. had no problems. I will post this elsewhere and have no skin in this web site, but I propose that we all add some measurable data to this map of user-cited reception;

Signal Map - Find the best cell phone coverage in your area, or add your own cell phone signal to the map.

It maps var. providers' strength and gives the opp to cite phone type and "number of bars". For our community, I propose we also add the dBm we find in settings> about phone > Network > For instance, I get -92dBm at my house - marginally effective for call quality. Then, when you see others cropping up in your area, you can compare what you get vs. others. Any takers? I will put up at least four area records in NJ in this way in the next day as I travel.


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Originally Posted by ShiftLft View Post
I've had my Incredible since the 29th (yes, I had to wait) and it is been fantastic except for one important thing - call quality.

I know everyone in here has been discussing signal strength and bars, but I've been experiencing very poor quality in calls. It only seems to be the audio I'm hearing (people on the other end say I sound fine) that is bad - with everything from little 1 second "scuffs" (sounds like someone blowing on the phone mic), to 1 second moments of silence while someone is talking, to what sounds like auto-tune on the person's voice. When there isn't distortion the person sounds kind of muffled. Many times even the audio of the ringing cuts out a couple times or sounds distorted when calling someone.

Anyone on here experiencing a similar issue? I stopped by my local VZW store to which the technician didn't feel there was a problem and refused to replace my phone (although they had no new phones anyways). I've done a hard reset to remove any apps that may be interfering with the calls and it's still the same. Also have tested at least 50 calls in several areas of Rochester, NY (30ish mile radius) over the past 4 days.
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Old May 4th, 2010, 03:08 PM   #100 (permalink)
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My signal strength hangs mostly between -92 and -87 with occasional high spots to -81. My old LG VX8300 (which has a little antenna nub sticking out of the top) gets great signal quality sitting in the exact same chair on my home office.

I wasn't even able to use *228 from my home office with the Incredible. It kept dropping due to faded signal. I had to go outside my house! Again, it wasn't a problem with my old LG phone.

I'm not "unhappy" just yet, but certainly not happy.
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