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Old July 5th, 2010, 07:32 PM   #1 (permalink)
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Default Get the VZW Extended Battery FREE!

So I called VZW yesterday, complaining about the Incredible's crappy battery. I had returned my first Incredible, which I got on launch day, because I thought my phone had a problem. Since then, of course, it's been shown that all Incredibles have poor battery life.

I explained to the rep that I was very unhappy with the phone and that the battery issue is documented all over the forums. She then sent me to a tech, who verified that the battery problem is a VZW known issue. I then asked for a free extended battery, for which Verizon usually charges $59.99. The tech said she was limited in what she could give me in terms of a "warranty customer care" rebate, and asked if I'd be willing to buy the battery for $26, which was a 60% discount. I said, "absolutely not. You just admitted it's a known issue. You sold me a phone with a battery problem, you admit there is a battery problem, and now you want me to PAY to fix that problem?" She agreed, and said that she'd send it through, heavily notated, to a supervisor for approval. I called back today and just found out that I am, indeed, getting the extended battery for free.

Now, I still think this is BS, because I bought a small phone and the extended battery makes the phone big, but at least I didn't have to pay an extra $60 so I can use my phone like a normal person. I don't understand why people on this board are willingly shelling out extra money for the battery when VZW admits there is an issue. Just call and repeat the steps above and I'm sure you can get it for free, too.

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Old July 5th, 2010, 07:43 PM   #2 (permalink)
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Now this is a real post. We all pay good money every month. We should get what we pay for. They advertise perfection, so we should get it
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Old July 5th, 2010, 07:48 PM   #3 (permalink)
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Wow, that's awsome! Congrats.

I remember back when I got my Dare I was having huge battery problems, replaced the phone after 3 days because of it. Went back and they offered me the extended battery free of charge for all my troubles. I had actually forgot all about it until this post.

I ordered the $15 1500 battery which reports here say is really good. I am not too unhappy at having to spend $15 since I wouldn't like the extra bulk of Verizons one but it's nice to see that they are taking care of it either way!
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Old July 5th, 2010, 07:54 PM   #4 (permalink)
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Wow, that's awsome! Congrats.

I remember back when I got my Dare I was having huge battery problems, replaced the phone after 3 days because of it. Went back and they offered me the extended battery free of charge for all my troubles. I had actually forgot all about it until this post.

I ordered the $15 1500 battery which reports here say is really good. I am not too unhappy at having to spend $15 since I wouldn't like the extra bulk of Verizons one but it's nice to see that they are taking care of it either way!
Yeah, I agree, the extra bulk stinks, but I literally can't get through half a day with the battery the stock battery. I would've got the 1500, but it doesn't sound like that would get enough of a boost to make it worth it. I need more than a 10 - 15% increase in usage time.

In a perfect world, I would've gotten VZW to give me the Droid X, since that's less likely to have the problems that this phone has. I tried to get the tech to do that, but she said that since the phone wasn't even out yet, we couldn't even try to cross that bridge.

I have to say that overall, I'm very disappointed with both the battery and HTC's integration of Facebook, which is super buggy. Not sure I'd buy an HTC phone again after this experience.
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Old July 5th, 2010, 08:02 PM   #5 (permalink)
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Did they send you a different backdoor? Since the extended battery doesn't fit properly in the stock backdoor I'm sure you would have to get a different one. I'm wondering (if they did send you one) what the different backdoor looks like cause some of the ones I've seen online are REALLY ugly. If it wasnt' too much different from the stock one I will probably do this as well.
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Old July 5th, 2010, 08:04 PM   #6 (permalink)
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Yeah, I agree, the extra bulk stinks, but I literally can't get through half a day with the battery the stock battery. I would've got the 1500, but it doesn't sound like that would get enough of a boost to make it worth it. I need more than a 10 - 15% increase in usage time.

In a perfect world, I would've gotten VZW to give me the Droid X, since that's less likely to have the problems that this phone has. I tried to get the tech to do that, but she said that since the phone wasn't even out yet, we couldn't even try to cross that bridge.

I have to say that overall, I'm very disappointed with both the battery and HTC's integration of Facebook, which is super buggy. Not sure I'd buy an HTC phone again after this experience.
I really would love to know what you people getting less than half a day of battery life do on your phones. Either you don't interact with humans, have 100 social networking site widgets running, or have something setup incorrectly. I use my phone a fair amount and get 24-30 hours on average with the stock battery. So do a few other people I know with Incredibles. I'm not going to go thru all my settings again (I have other posts detailing them more), but I run a bunch of widgets, display at 50%, and always surf the net on 3G.

I would hardly call it a known "problem." Sure, the battery life could be better, but neither HTC nor Verizon advertised this phone as having the best battery life. Even so, it still works just fine.

That said, Verizon customer service continues to be at the top of its game by giving you a free $60 battery. I just don't think it's necessary that you still complain about it. Be thankful you got anything, most companies would tell you "too bad."
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Old July 5th, 2010, 08:05 PM   #7 (permalink)
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Did they send you a different backdoor? Since the extended battery doesn't fit properly in the stock backdoor I'm sure you would have to get a different one. I'm wondering (if they did send you one) what the different backdoor looks like cause some of the ones I've seen online are REALLY ugly. If it wasnt' too much different from the stock one I will probably do this as well.
I haven't received it yet, but I can reply on Thursday when I'm supposed to get it. I assume the backdoor will be the ugly one that's been documented in the "Accessories" threads on this forum. Some people have modified a case to make it more presentable, but I don't have any skill in doing that, so I'm stuck with ugly. This is why I was hoping VZW would just let me upgrade to the Droid X, given that I've only had this phone for a couple months.
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Old July 5th, 2010, 08:10 PM   #8 (permalink)
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I really would love to know what you people getting less than half a day of battery life do on your phones. Either you don't interact with humans, have 100 social networking site widgets running, or have something setup incorrectly. I use my phone a fair amount and get 24-30 hours on average. I'm not going to go thru them all again, but I run a bunch of widgets, display at 50%, and always surf the net on 3G.

I would hardly call it a known "problem." Sure, the battery life could be better, but neither HTC nor Verizon advertised this phone as having the best battery life. Even so, it still works just fine.

That said, Verizon customer service continues to be at the top of its game by giving you a free $60 battery. I just don't think it's necessary that you still complain about it. Be thankful you got anything, most companies would tell you "too bad."
I get about 75 emails a day, with my FB syncing every couple of hours. I probably talk on the phone less than 45 min per day, and do about 10-15 minutes of surfing. My phone is dead within 6 hours of coming off the charger. Yes, this phone can do more than most, but it's definitely not power managing well. I mean, if VZW is ADMITTING there is a "known issue," then there must be a real problem, right? They usually don't just give away $60 batteries for free.

I'll admit, it's nice of them to give me a free battery, but they sold me a small phone, and now I'm expected to be okay with a bulky phone. That seems a bit unfair given how much this phone retails for. Yes, I could just not complain, but I'm under the "unfair" assumption that you should get a product that works as it says.
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Old July 5th, 2010, 08:10 PM   #9 (permalink)
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In a perfect world, I would've gotten VZW to give me the Droid X, since that's less likely to have the problems that this phone has. I
why is less likely to have problems?
I have to say i'm getting tired of people talking out of their ass with the Droid X. Nobody has this phone but people automatically assume it'll have less problems than the incredible. I mean we can ignore that the incredible still got rated higher than the droid x on engadget and cnet.

The Droid X is a brand new phone, with a different skin on top of android. An UNPROVEN skin. It has just as high of a chance of having problem.
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Old July 5th, 2010, 08:12 PM   #10 (permalink)
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why is less likely to have problems?
I have to say i'm getting tired of people talking out of their ass with the Droid X. Nobody has this phone but people automatically assume it'll have less problems than the incredible. I mean we can ignore that the incredible still got rated higher than the droid x on engadget and cnet.

The Droid X is a brand new phone, with a different skin on top of android. An UNPROVEN skin. It has just as high of a chance of having problem.
I meant in terms of battery. The Moto Droid didn't have nearly as crappy a battery as the Inc. Yes, I am making an assumption that Moto will be able to carry over this process to the X, but the Inc has the worst battery life of any phone I've ever had.
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Old July 5th, 2010, 08:24 PM   #11 (permalink)
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I get about 75 emails a day, with my FB syncing every couple of hours. I probably talk on the phone less than 45 min per day, and do about 10-15 minutes of surfing. My phone is dead within 6 hours of coming off the charger. Yes, this phone can do more than most, but it's definitely not power managing well. I mean, if VZW is ADMITTING there is a "known issue," then there must be a real problem, right? They usually don't just give away $60 batteries for free.

I'll admit, it's nice of them to give me a free battery, but they sold me a small phone, and now I'm expected to be okay with a bulky phone. That seems a bit unfair given how much this phone retails for. Yes, I could just not complain, but I'm under the "unfair" assumption that you should get a product that works as it says.
My usage is pretty comparable to yours but I get about 14-16 hours out of the stock 1300 mah battery. I charge my phone every night from about 10 pm to 5 am. I leave the phone on when charging but occasionally do the bump charge method if I have a few extra minutes prior to leaving for work. I don't use gps or Wi-fi very often. Are you in a bad coverage area where perhaps your signal is poor? There are a few apps/widgets known to keep your phone from sleeping properly perhaps that may be your issue.
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Old July 5th, 2010, 08:26 PM   #12 (permalink)
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I tried this. I got an extended battery and door for free but I have to send my old one back free of charge. I would like to keep it but they said they have to get something back. Oh well.

Thank you for the tip
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Old July 5th, 2010, 08:37 PM   #13 (permalink)
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I get about 75 emails a day, with my FB syncing every couple of hours. I probably talk on the phone less than 45 min per day, and do about 10-15 minutes of surfing. My phone is dead within 6 hours of coming off the charger. Yes, this phone can do more than most, but it's definitely not power managing well. I mean, if VZW is ADMITTING there is a "known issue," then there must be a real problem, right? They usually don't just give away $60 batteries for free.

I'll admit, it's nice of them to give me a free battery, but they sold me a small phone, and now I'm expected to be okay with a bulky phone. That seems a bit unfair given how much this phone retails for. Yes, I could just not complain, but I'm under the "unfair" assumption that you should get a product that works as it says.
You either have settings not setup properly or had a bad stock battery. I use my phone more than you (although I get less emails) and get at a minimum 4x the battery life and often 5x.

At least you're set now, though. Don't be too disappointed about not getting a Droid X. It too will have issues. They all do.
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Old July 5th, 2010, 08:50 PM   #14 (permalink)
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So you are a power user that can't get through a day on a single charge, and god forbid, you have to either charge it sometime during the day (the car, the office, break room at work, etc) or find some other means to provide supplemental extended power and you expect Verizon to pay for an extended battery? That's pretty lame and cheap on your part. Sure they could have thrown in a slightly larger battery into the Incredible but still. Lame and cheap.

You know. Truth be told. I'm not impressed by this personally. It's a power/data intensive portable device. Battery technology hasn't quite caught up with the feature sets on these new high-tech phones.


There is no problem with the phone's battery. It's a power hungry device, end of story.
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Old July 5th, 2010, 08:54 PM   #15 (permalink)
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Originally Posted by SeattleYanksFan View Post
I really would love to know what you people getting less than half a day of battery life do on your phones. Either you don't interact with humans, have 100 social networking site widgets running, or have something setup incorrectly. I use my phone a fair amount and get 24-30 hours on average with the stock battery. So do a few other people I know with Incredibles. I'm not going to go thru all my settings again (I have other posts detailing them more), but I run a bunch of widgets, display at 50%, and always surf the net on 3G.

I would hardly call it a known "problem." Sure, the battery life could be better, but neither HTC nor Verizon advertised this phone as having the best battery life. Even so, it still works just fine.

That said, Verizon customer service continues to be at the top of its game by giving you a free $60 battery. I just don't think it's necessary that you still complain about it. Be thankful you got anything, most companies would tell you "too bad."
Seattle, I jumped the gun with my reply, you hit the nail right on the head. I'm glad I'm not the only person with this mentality.

Us kids like to say... "You are a gentlemen and a scholar.."
Keep up the good posts.
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Old July 5th, 2010, 09:03 PM   #16 (permalink)
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I don't really have problems with my battery life but tried this (hey free battery why not) and the tech said he can't troubleshoot it over the phone and to take it into a store for them to do testing on the battery to make sure it's not defective.

An aside: I am on my second replacement Incredible (Inc#3), so I have had documented issues, and the tech wasn't willing to mention anything about giving me freebies.
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Old July 5th, 2010, 09:07 PM   #17 (permalink)
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When I'm on the internet my battery is going down roughly one percent per minute. My wife and I both have the phones and I got each of us extra stock batteries; same rate no matter which battery I put in the phone.
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Old July 5th, 2010, 09:21 PM   #18 (permalink)
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I guess I'm one of the lucky users who has no issues with the battery. I get about 30-40 e-mails a day and I probably talk on the phone about 45 mins a day. I sometimes use the phone to look up stuff on the web if my tablet isn't handy or doesn't have a wireless connection. I charge my phone from about 9-10 pm until 7 am when I leave for work. I usually have about 40-60% of my battery left when I get home. I then play with the stupid thing constantly at home and the battery will die around 8ish or so.

I do usually have the phone tethered at work which charges the batter and I also have a car charger that I've never used.
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Old July 5th, 2010, 09:24 PM   #19 (permalink)
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Maybe it has to do with the way people break-in their battery on its first charge.

Did you guys do the whole bump charge thing before playing with it the first time or not?
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Old July 5th, 2010, 09:25 PM   #20 (permalink)
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Verizon told me that I could get 25% off the cost of the extended battery... :/
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Old July 5th, 2010, 09:34 PM   #21 (permalink)
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I agree regarding the x battery life. You can't compare the incredible to the MOTO Droid and use that as your reasoning. The incredible has a faster processor than the Droid, thus worse battery life.

The X has a 4" screen. Pretty sure that is going to make a small impact....

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Old July 5th, 2010, 09:42 PM   #22 (permalink)
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Maybe it has to do with the way people break-in their battery on its first charge.

Did you guys do the whole bump charge thing before playing with it the first time or not?
I have never "bump charged" my battery.

The first time I charged my Incredible, I let it charge (phone was turned on) for like 8 hours. I let it die out the next day and recharged fully.

I usually charge it for 2 hours now, which is a little bit more than it takes to turn the light green. Sometimes I charge for 3-4 hours, but rarely more than that. I did a couple overnights, but try to avoid it (for no reason other than psychologically I find it doesn't last as long).

I've had the phone since April 27th and the battery life has remained pretty consistent. Every now and then I'll have a day where it lasts 15 hours or so, but I usually find some app was running keeping the awake time close to the up time.

Right now I have 2 bars left and phone has been "unplugged" for 1 day, 8 hours, 57 minutes. My display has been used for 2 hours and 35 minutes of that time.
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Old July 5th, 2010, 09:50 PM   #23 (permalink)
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I don't really have problems with my battery life but tried this (hey free battery why not) and the tech said he can't troubleshoot it over the phone and to take it into a store for them to do testing on the battery to make sure it's not defective.

An aside: I am on my second replacement Incredible (Inc#3), so I have had documented issues, and the tech wasn't willing to mention anything about giving me freebies.
I would just call back and try to get a different tech. They definitely have the ability to offer customer care refunds. The 60 dollar battery needs supervisor approval though.
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Old July 5th, 2010, 09:55 PM   #24 (permalink)
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If anyone does this and/or has an extra standard battery and door give me a shout PLEASE....I have a refurb unit on the way to replace my jacked Eris. I was able to work out the swap but they had no batteries to send. Any help would be greatly appreciated.
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Old July 5th, 2010, 09:55 PM   #25 (permalink)
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So you are a power user that can't get through a day on a single charge, and god forbid, you have to either charge it sometime during the day (the car, the office, break room at work, etc) or find some other means to provide supplemental extended power and you expect Verizon to pay for an extended battery? That's pretty lame and cheap on your part. Sure they could have thrown in a slightly larger battery into the Incredible but still. Lame and cheap.

You know. Truth be told. I'm not impressed by this personally. It's a power/data intensive portable device. Battery technology hasn't quite caught up with the feature sets on these new high-tech phones.


There is no problem with the phone's battery. It's a power hungry device, end of story.

This is a really ******ed way of thinking. So because vzw/htc were to cheap to put in a bigger battery when they knew that the stock battery didnt have enought juice we the consumer should just sit back and them over more money?
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Old July 5th, 2010, 10:02 PM   #26 (permalink)
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If anyone does this and/or has an extra standard battery and door give me a shout PLEASE....I have a refurb unit on the way to replace my jacked Eris. I was able to work out the swap but they had no batteries to send. Any help would be greatly appreciated.
I ordered an extended battery on thurs eve of last week.

It arrived on friday in the am, they didnt speak of any stock shortages...
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Old July 5th, 2010, 10:11 PM   #27 (permalink)
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When I bought a Mustang GT, it did not have the power I wanted. I paid money to improve the performance of the engine.

When I bought a Jeep, it lacked some of the off road capabilities that I wanted. I paid money to improve the performance of my Jeep.

When I bought my Incredible, it lacked some of the battery life that I wanted. I paid money to buy an extended life battery to improve the performance of my phone.

In all three instances, I didn't whine to get what I wanted.
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Old July 5th, 2010, 10:28 PM   #28 (permalink)
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Originally Posted by SeattleYanksFan View Post
I have never "bump charged" my battery.

The first time I charged my Incredible, I let it charge (phone was turned on) for like 8 hours. I let it die out the next day and recharged fully.

I usually charge it for 2 hours now, which is a little bit more than it takes to turn the light green. Sometimes I charge for 3-4 hours, but rarely more than that. I did a couple overnights, but try to avoid it (for no reason other than psychologically I find it doesn't last as long).

I've had the phone since April 27th and the battery life has remained pretty consistent. Every now and then I'll have a day where it lasts 15 hours or so, but I usually find some app was running keeping the awake time close to the up time.

Right now I have 2 bars left and phone has been "unplugged" for 1 day, 8 hours, 57 minutes. My display has been used for 2 hours and 35 minutes of that time.
With all due respect, you aren't using your phone very much if it's only being used 2 hours and 35 minutes out of approximately 33 hours. But I do agree with you some on the fact that the battery isn't as bad as most make it out to be. I do get a full days charge on most days but that requires me to manually turn on/off 3G to get that.
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Old July 5th, 2010, 10:32 PM   #29 (permalink)
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Originally Posted by Outatime View Post
When I bought a Mustang GT, it did not have the power I wanted. I paid money to improve the performance of the engine.

When I bought a Jeep, it lacked some of the off road capabilities that I wanted. I paid money to improve the performance of my Jeep.

When I bought my Incredible, it lacked some of the battery life that I wanted. I paid money to buy an extended life battery to improve the performance of my phone.

In all three instances, I didn't whine like an undiciplined three year old to get what I wanted.
+1. Awesome analogy.

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Originally Posted by Mo
This is a really ******ed way of thinking. So because vzw/htc were to cheap to put in a bigger battery when they knew that the stock battery didnt have enought juice we the consumer should just sit back and them over more money?
lol. they are selling a 500-600 dollar phone it would have cost them between 2-4 dollars TOPS per phone to throw a larger battery in. You're probably the kind of guy who would complain about having to pay for sauce with your chicken nuggets.
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Old July 5th, 2010, 10:33 PM   #30 (permalink)
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Lol to anyone who thinks the DroidX won't have it's fair share of issues. Remember how craptastic a lot of the features were on the Droid when it came out? Camera freezing or lack luster shots, hard keyboard issues, app issues. It's a Motorola for crying out loud.

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This is a really ******ed way of thinking. So because vzw/htc were to cheap to put in a bigger battery when they knew that the stock battery didnt have enought juice we the consumer should just sit back and them over more money?
No, it's not a jacked up way of thinking. Even a 1500mAh battery wouldn't be enough to satisfy the poster. The Incredible is a small and powerful machine. It takes energy to do what it does, and that's that. Not everyone needs that kind of life out of it to warrant a backpack sized battery sticking out the back of it.

I'm considering getting an extended battery, but that's just so I have extra life at the end of the day just in case. When I go to bed I have about 10% left after about 16 hours of up-time. I feel this mirrors the usage of most people in the market. When being used side by side with friends' original Moto Droids the battery life is pretty much the same, if not better (should see how much the LCD is drawing on their usage screen).

So, quit whining. HTC didn't screw up. Verizon didn't screw up. You're just getting something because of the "customer is right policy" that you've twisted into your personal gain. I'm sure some people have called in complaining like you did, so it is a "known issue". Hence why HTC put out their own extended battery to remedy the issue for those who need the extra power.

I like the car analogy above. I'm going to call up Subaru and throw a whiny fit and tell them that after 60MPH my STI won't keep up with a Corvette. I'm a power user and I need it to do more. They can take it back or upgrade it for me. Sheesh. Or tell them I'm unhappy with the gas mileage that was on the friggin window and tell them to put a bigger tank in. (Yes, you sound this ludicrous and childish.)

/rant
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Old July 5th, 2010, 10:37 PM   #31 (permalink)
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Originally Posted by Randino View Post
With all due respect, you aren't using your phone very much if it's only being used 2 hours and 35 minutes out of approximately 33 hours. But I do agree with you some on the fact that the battery isn't as bad as most make it out to be. I do get a full days charge on most days but that requires me to manually turn on/off 3G to get that.
thats funny because according to moose....

Quote:
Originally Posted by MOOSE
I get about 75 emails a day, with my FB syncing every couple of hours. I probably talk on the phone less than 45 min per day, and do about 10-15 minutes of surfing.
He is using his half as much as SeattleYanks. He must be doing something wrong then.
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Old July 5th, 2010, 10:52 PM   #32 (permalink)
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Originally Posted by Randino View Post
With all due respect, you aren't using your phone very much if it's only being used 2 hours and 35 minutes out of approximately 33 hours. But I do agree with you some on the fact that the battery isn't as bad as most make it out to be. I do get a full days charge on most days but that requires me to manually turn on/off 3G to get that.
True, over the last day I didn't use the phone a ton. The display time doesn't account for time using the music player with the screen off, though which was a bit here and there. I also always have Gmail push on and a few apps syncing throughout the day.

Anyway, not that it's a competition, just trying to point out the battery life isn't "terrible." When my display is on, I'm usually surfing the net, which sucks battery life as well. So not all "display use" is equal.

I also frequently use the GPS and bluetooth and get similar battery life.

Someone in another thread seemed shocked anyone's battery could last more than a day with more than an hour of display use. Who knows? I just know I'm not complaining and find some people expect a bit too much.
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Old July 5th, 2010, 11:18 PM   #33 (permalink)
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Friends,

The Android Forums are just swarming with mods and guides. The admins expect their zero tolerance policy (Please read it) to be fully complied with. One of the last few posts contained an argument that got personal. Please keep it to the topic without criticizing another member. Thank you.

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Old July 5th, 2010, 11:57 PM   #34 (permalink)
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Originally Posted by SeattleYanksFan View Post
I really would love to know what you people getting less than half a day of battery life do on your phones.
having a flickr account in friendstream will result in 100% awake time / up time.

friendstream is a great idea... that is absolutely NOT ready for prime time.
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Old July 5th, 2010, 11:58 PM   #35 (permalink)
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having a flickr account in friendstream will result in 100% awake time / up time.

friendstream is a great idea... that is absolutely NOT ready for prime time.
Word. I definitely do not use Friendstream, and apparently that is a good choice.
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Old July 6th, 2010, 01:19 AM   #36 (permalink)
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But why wouldn't you just buy one?
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Old July 6th, 2010, 02:20 AM   #37 (permalink)
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Check this out guys...with 4.3 inch screen, "DX Stellar batter life" (PC World)
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Old July 6th, 2010, 06:16 AM   #38 (permalink)
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Let me see: A "1300" mah battery powering:

1. 65nm Snapdragon at up to 1ghz
2. 3.7" display
3. Live wallpapers (most that complain about battery use them)
4. Social apps in background (same as above)
5. 3G
6. GPS
7. Videos
8. Games
9. Texting
10. Camera
11. Web browser with Flash
12. Audio / Music
13. Widgets (same as further above)

Some users may be not appreciate what it takes to run the devise with a bunch of stuff will last a whole day (unless you only make a few calls and little else). Not to mention battery use is one of the most subjective things evah'.

If people want a wimpy 1300mah battery to last the day powering the hardware:

1. Do no use live wallpapers
2. Do no use widgets (at least NOT the social apps)
3. Leave GPS off
4. Leave auto sync off
5. Turn social apps off and refresh manually

In your all's defense, Verizon should NOT have released a 1300mah battery in this anyway, but then the same people would probably complain the device is not thin enough.

Some people and VZW are too funny Then again, putting a 1300mah battery in a device like this is not
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Old July 6th, 2010, 07:02 AM   #39 (permalink)
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The admins expect their zero tolerance policy (Please read it) to be fully complied with.
Everybody please take note.
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Old July 6th, 2010, 07:25 AM   #40 (permalink)
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Originally Posted by Stockmoose16 View Post
I get about 75 emails a day, with my FB syncing every couple of hours. I probably talk on the phone less than 45 min per day, and do about 10-15 minutes of surfing. My phone is dead within 6 hours of coming off the charger. Yes, this phone can do more than most, but it's definitely not power managing well. I mean, if VZW is ADMITTING there is a "known issue," then there must be a real problem, right? They usually don't just give away $60 batteries for free.
It sounds to me like you have a rogue app eating your battery. I would download Spare Parts from the app store. When your battery hit 25% open it up and then goto "Battery History" then change the top dropdown to "Partial Wake Usage." If you see an app with a full bar then that app is preventing your phone from going to sleep while not in use. At that point you can then figure out what to do with that app.

For instance I found Slacker Radio would stay running in the background after quitting (even from the menu-->quit) and it prevented the phone from sleeping. For a while I just made sure to kill it manually using a task manager. Eventually I decided to switch to Pandora instead.

After using my phone for a few weeks I started using Taskiller and I set-up the ignore list for the items I wanted to stay running and set it to autokill everything else and now I don't have problems with those apps and my battery easily last a day. I get fewer emails 15-20, maybe a dozen texts, surf the web for a hour or 2, and 2 hours of Pandora. The only thing that will prevent me from a full day is a couple games of Robo Defense which is a huge battery drain...but fun
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Old July 6th, 2010, 07:32 AM   #41 (permalink)
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I'm doing okay with the low voltage kernel and 1500 mAh battery, but good job working the rep. When the Incredible came out, they were willing to lose a 15 year customer over their misrepresented $30 off SMART30 promo...
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Old July 6th, 2010, 07:45 AM   #42 (permalink)
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I can get maybe 3.5 hours from the battery when I am doing heavy browsing on 3g. It gets worse when I have andchat running in the background because of the constant data usage.

With my Droid, I could get about 7 hours of heavy browsing out of the battery.
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Old July 6th, 2010, 08:07 AM   #43 (permalink)
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I'm doing okay with the low voltage kernel and 1500 mAh battery, but good job working the rep. When the Incredible came out, they were willing to lose a 15 year customer over their misrepresented $30 off SMART30 promo...

Oh ya?

I finally did get my $30 off after a lot of direct frustration and "acting" very irrate over the issue I paid $70 for my Inc in the end


As for the "free" extended battery...I don't know that I would want the extended battery since with it my bodyglove case would not fit and it will make the phone pretty heavy...plus I know the depths of effort it would take to work over a VZW rep to get one...
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Old July 6th, 2010, 08:24 AM   #44 (permalink)
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I got pretty good battery life with my 1300 mah and now I get fantastic (easily over a day) of battery life with my 1500 mah which only costs $15 on ebay or $25 on amazon and it fits in the original back plate.

No smart phone lasts long with heavy usage - sometimes Verizon reps just nod their heads and admit things that aren't true just to make the customer happy. The customer is always right.

They do it out of courtesy to keep loyal customers sometimes. If it was actually a well documented problem, every person in the world with a smart phone would be getting free 2150s.

Battery life just isn't caught up to technology yet. But so far I'm still very pleased with my battery life.

So no, not all Incredibles have poor battery life. I'm very pleased!
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Old July 6th, 2010, 08:39 AM   #45 (permalink)
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I would sell the extended battery on ebay, buy the htc touch pro 2 1500 battery, or the seido 1750 and pocket the extra cash.

I bought the touch pro 2 battery new on ebay from the seller bidalles or something like that. I think the battery was legit and new. There were no scratches on the batter contacts from being used. The 1500 battery is a noticeable improvement over the stock battery. I would usually have to charge my phone at about 4pm when it would be at about 20%, but now, i can make it to 9 or 10pm and still have about 30%.
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Old July 6th, 2010, 09:45 AM   #46 (permalink)
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My signal/network problem I'm having that's causing my phone to reboot destroyed my battery. It's constantly on the charger at home because it just gets eaten away at.

I told verizon this and asked if I could get set up with an extended battery and he said let's see what happens. They're actually sending engineers out to my yard I guess to take tests. He said it looks like my switching system is the same as in NC that was causing all the problems. So I at least got a fix going. Now when they call me back to tell me what's going on, I should have some leverage and be talking to a higher up, so hopefully I can get a couple extended batteries out of it.
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Old July 6th, 2010, 09:59 AM   #47 (permalink)
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Quoted text removed by ~ OfTheDamned
This depends on the situation and how you look at it. If the battery in your droid inc is malfuntioning, then yes, it should be replaced for free. I don't know if verizon was admitting that there was a known issue where the battery malfunctions, or that it is just known that the battery life is terrible in general and they'll replace it for consumers who complain enough. I'm thinking there is a known issue where it malfunctions and this is why the guy got the free battery? Everyone should know what they're getting into before they buy. Don't buy a hummer and expect it to have terrific gas mileage and ask the manufacturer to fix it. On the other hand, if it is malfunctioning, messing up the mileage even more, then yes, the manufacturer is responsible and should fix the situation.

You guys are just misunderstanding each other
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Old July 6th, 2010, 10:14 AM   #48 (permalink)
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First of all, you might want to read the zero tolerance policy.

Second, low battery life is a result of usage. Yes, some are defective and others are a case of poor settings or widget overload. I think bad battery life is more a function of the phone doing so much more than previous phones.
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Old July 6th, 2010, 11:00 AM   #49 (permalink)
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When I bought a Mustang GT, it did not have the power I wanted. I paid money to improve the performance of the engine.

When I bought a Jeep, it lacked some of the off road capabilities that I wanted. I paid money to improve the performance of my Jeep.

When I bought my Incredible, it lacked some of the battery life that I wanted. I paid money to buy an extended life battery to improve the performance of my phone.

In all three instances, I didn't whine to get what I wanted.
Not a good analogy. Why? A Mustang GT has adequate power for what it is. A Jeep has adequate off-road capabilities for what it is. You bought them with the understanding that your needs exceed the capabilities of the vehicles. If you bought the latest model Lamborghini, you wouldn't expect to find it powered by a Honda Civic motor, maybe boosted with a turbo, would you? The Incredible (read: the name) is touted as a high-performance, top of the food-chain phone.

That being said- I understand that at least part of the problem may lie with the usage, apps, and/or settings. (I too am experiencing short battery life with only moderate usage). Perhaps his demanding that Verizon supply him with a free upgrade battery was a little harsh, but nonetheless, I think Verizon does owe it to their customers to help find a solution- whether it's replacing the battery, or coming up with an app that will maximize the battery life by determining the power culprit(s). As a 'manufacturer', you can not assume that every one has the technical skills to understand, or find an answer on their own. Sometimes you have to over-engineer a product to satisfy ID 10ts and PEBKAC users who are unable to get what you claim is possible with your product, without intervention.
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Old July 6th, 2010, 11:09 AM   #50 (permalink)
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I might have to try this. I just use my 2 old touch pro 2 batteries and theyre decent.....might try this eventually
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