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Old August 28th, 2010, 07:11 PM   #1 (permalink)
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Talking RUU error 170 & 171 solution for Windows 7

Ok after trying so many times to update I finally found the solution.

Steps:
1: Install HTC Sync.
1a: If you already tried the update with it and failed, uninstall and install a program called CCleaner (Google it).
1b: When installed run CCleaner and go to registry (the blue box on the left).
1c: Scan for issues and then press Fix selected issues... and fix all of them.
1d: Reboot computer to be sure problems are fixed.
1e: Reinstall HTC Sync.

2: Run HTC Sync if it isn't already running.

3: Turn on Dinc and plug it in, then choose HTC Sync on the connections menu that pops up ( The one that says Charge Only, Disk Drive, HTC Sync, and Mobile Broadband Connect). If Dinc says it can't find HTC Sync that is fine.

4: Run RUU

(This step is, what I think, is the most important.)
5: Turn off internet connection. Ex: disable or disconnect wifi/wired connections.

6: Follow the steps in the RUU.

Well, this is what worked for me, but your results may vary of course.

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Old August 28th, 2010, 07:23 PM   #2 (permalink)
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Which version of HTC Sync? Where would one find it?
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Old August 28th, 2010, 07:26 PM   #3 (permalink)
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Unfortunately...this approach didn't work for me on Win7 x64 and 32-bit. :/

But awesome that it worked for you, the whole Win7 thing was definitely a headache.

I have read/heard using HTC Sync version 2.0.33 is the best. However, two days ago it was available on HTC's site, and as of yesterday the link no longer appears to work.

I also tried HTC Sync 2.0.40 - but it didn't really fly, I don't recommend it.
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Old August 28th, 2010, 07:29 PM   #4 (permalink)
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try when you get the error closing the program, and restarting it. don't disconnect the phone or pull the battery or anything.
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Old August 28th, 2010, 07:38 PM   #5 (permalink)
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I had a problem on my Win 7 laptop (a Lenovo that was upgraded from Vista) but it worked fine on my Win 7 HP Pavilion (which was originally XP and then Vista).

As far as I know I did the same exact process on each computer: Synced with HTC Sync and then ran the .exe
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Old August 28th, 2010, 07:38 PM   #6 (permalink)
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Which version of HTC Sync? Where would one find it?
Application - HTC Sync 2.0.40 (for Android 1.5 & 1.6)
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Old August 28th, 2010, 07:39 PM   #7 (permalink)
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don't disconnect the phone or pull the battery or anything.
I did both of these things when I had a problem initially with my laptop because I couldn't get the phone to respond otherwise. I was quite worried that I was in the process of bricking my phone, but it worked out OK.
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Old August 28th, 2010, 07:45 PM   #8 (permalink)
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It was disconnecting from HTC Sync everytime I opened the RUU installer. I just waited about 30 seconds, then I would hit next, wait another 30 seconds, hit next, until it started installing.

I got an error about waiting for hboot or something similar after tgat. And my phone was stuck on a screen with an HTC logo. I kept the phone plugged in, left it on the HTC screen, and ran the RUU again...worked flawlessly. It did take me a minute though.

The update itself only took about 5-10 mins. EDIT: I also used the HTC Sync install file that was on my SD card. Didn't search for anything newer...
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Old August 28th, 2010, 07:46 PM   #9 (permalink)
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I just ran the RUU in XP SP3 Compatibility Mode for my W7 HP 64 bit computer and worked right away then. Couldn't get HTC Sync to work that way though. Though I don't use it anyway, just DL it trying to fix the RUU problem.
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Old August 28th, 2010, 07:47 PM   #10 (permalink)
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Interesting. Good to know, though, that I did everything wrong conceivable (and knew that I was as I did it) and it still didn't brick the phone.
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Old August 28th, 2010, 07:57 PM   #11 (permalink)
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It did take me a few hours before I finally figured it all out. But lemme know if it works out of you. I'd really like my gold star sticker for the day if my technique works LOL!
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Old August 28th, 2010, 08:35 PM   #12 (permalink)
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It worked...and then it stopped. I got the 170 error while installing the update and my phone was stuck on the HTC screen. I removed the battery and just restarted it. It wasn't updated. :[

I try and run the RUU again and no luck. I'm getting the error. It won't even start updating this time.
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Old August 28th, 2010, 08:53 PM   #13 (permalink)
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Quote:
Originally Posted by Czwakiel View Post
It worked...and then it stopped. I got the 170 error while installing the update and my phone was stuck on the HTC screen. I removed the battery and just restarted it. It wasn't updated. :[

I try and run the RUU again and no luck. I'm getting the error. It won't even start updating this time.
As in error 170 again? If it is you have to start over from step 1
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Old August 28th, 2010, 09:03 PM   #14 (permalink)
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I would also try running as administrator, and someone else mentioned trying to run the RUU under xp compatibility.
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Old August 28th, 2010, 09:06 PM   #15 (permalink)
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Originally Posted by Czwakiel View Post
It worked...and then it stopped. I got the 170 error while installing the update and my phone was stuck on the HTC screen. I removed the battery and just restarted it. It wasn't updated. :[

I try and run the RUU again and no luck. I'm getting the error. It won't even start updating this time.

Yup, same here. Can't figure out what is going wrong.
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Old August 28th, 2010, 10:04 PM   #16 (permalink)
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Have tried all the above and nothing seems to work. I got the update to start and then it froze at the HTC boot screen and lost connection.
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Old August 28th, 2010, 10:35 PM   #17 (permalink)
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Have tried all the above and nothing seems to work. I got the update to start and then it froze at the HTC boot screen and lost connection.
Did it completely quit out? It seems like when I did it a message popped up about it having lost connection during one of the reboots, but it reconnected and everything continued.
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Old August 28th, 2010, 10:47 PM   #18 (permalink)
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tried all of the above ( cc cleaner, compatability mode, run as admin) no luck- trying again on my husbands vista laptop- will see how that goes
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Old August 28th, 2010, 11:11 PM   #19 (permalink)
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there has to be a fix somewhere
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Old August 28th, 2010, 11:27 PM   #20 (permalink)
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Quote:
Originally Posted by Vinsanity93 View Post
Ok after trying so many times to update I finally found the solution.

Steps:
1: Install HTC Sync.
1a: If you already tried the update with it and failed, uninstall and install a program called CCleaner (Google it).
1b: When installed run CCleaner and go to registry (the blue box on the left).
1c: Scan for issues and then press Fix selected issues... and fix all of them.
1d: Reboot computer to be sure problems are fixed.
1e: Reinstall HTC Sync.

2: Run HTC Sync if it isn't already running.

3: Turn on Dinc and plug it in, then choose HTC Sync on the connections menu that pops up ( The one that says Charge Only, Disk Drive, HTC Sync, and Mobile Broadband Connect). If Dinc says it can't find HTC Sync that is fine.

4: Run RUU

(This step is, what I think, is the most important.)
5: Turn off internet connection. Ex: disable or disconnect wifi/wired connections.

6: Follow the steps in the RUU.

Well, this is what worked for me, but your results may vary of course.
This worked for me! Thanks for the help. Note: I did have to put my RUU file in Win XP SP3 compatibility mode. After that, following all your steps worked!
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Old August 28th, 2010, 11:59 PM   #21 (permalink)
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Originally Posted by slumpey View Post
there has to be a fix somewhere
My solution was to use Vista- My husband and I have identical laptops ( with the exception of colors). I updated mine to windows 7. He on the other hand was thankfully a chicken and has kept Vista.
After multiple fails on mine, I tried his and now...............................
I have frozen yogurt yumminess on my phone
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Old August 29th, 2010, 07:57 AM   #22 (permalink)
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yeah, my pc is windows 7 and tried the exact instructions in the first post on my wife's vista laptop and it work perfectly. I guess this doesnt work with a windows 7 pc.
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Old August 29th, 2010, 01:01 PM   #23 (permalink)
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Originally Posted by yoda715 View Post
This worked for me! Thanks for the help. Note: I did have to put my RUU file in Win XP SP3 compatibility mode. After that, following all your steps worked!
This worked for me also.... I had to have the phone "recognized" by HTC sync and all worked without a hitch!
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Old August 29th, 2010, 02:31 PM   #24 (permalink)
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Quote:
Originally Posted by slumpey View Post
yeah, my pc is windows 7 and tried the exact instructions in the first post on my wife's vista laptop and it work perfectly. I guess this doesnt work with a windows 7 pc.
<sigh> Sorry, but I really hate this. It isn't specifically Windows 7 ( Proof is the fact that I did it with Windows 7, as have others. ) Theres another factor. I currently have no idea what it is, but if I had to guess, I'd say some sort of driver combination is needed. <shrug>
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Old August 29th, 2010, 02:42 PM   #25 (permalink)
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Quote:
Originally Posted by zemerick View Post
<sigh> Sorry, but I really hate this. It isn't specifically Windows 7 ( Proof is the fact that I did it with Windows 7, as have others. ) Theres another factor. I currently have no idea what it is, but if I had to guess, I'd say some sort of driver combination is needed. <shrug>
Who knows- all I know is that my husband and myself have the exact same computer except he has not upgraded from vista yet and I have- It worked on his on my 1st try- not on mine at all. Dunno. Just some unknown.
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Old August 29th, 2010, 04:54 PM   #26 (permalink)
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For anyone with issues with Windows 7 64 bit try this. Download VZACCESS Manager for Windows 7. After you install the VZAccess software, run the setup and let it detect your DINC, VZACCESS Manager will install the correct drivers for the DINC. I use VZACCESS in my Win 7 64 bit machine and it does install all the drivers for the DINC.

VZAccess Manager
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Old August 29th, 2010, 06:03 PM   #27 (permalink)
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Instructions worked perfectly on WIN 7 64 bit. You're the man.
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Old August 29th, 2010, 06:05 PM   #28 (permalink)
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Followed your instructions exactly and it worked perfectly. Literally took 4 minutes and it was done.

Thanks!
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Old August 29th, 2010, 08:00 PM   #29 (permalink)
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Finally got it this afternoon. Thanks for the instructions!
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Old August 29th, 2010, 09:31 PM   #30 (permalink)
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Default Frustrated!!!!!!

I have tried all of the instructions above and I get past the reboot of the device and it sticks at the HTC screen and after a bit I get the 171 error. If I unplug the usb cable it sets at a white screen that says RUU ...... Has anyone figured this out?
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Old August 29th, 2010, 09:51 PM   #31 (permalink)
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Quote:
Originally Posted by rob316 View Post
For anyone with issues with Windows 7 64 bit try this. Download VZACCESS Manager for Windows 7. After you install the VZAccess software, run the setup and let it detect your DINC, VZACCESS Manager will install the correct drivers for the DINC. I use VZACCESS in my Win 7 64 bit machine and it does install all the drivers for the DINC.

VZAccess Manager
access manager won't even recognize a device, what am I doing wrong??
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Old August 30th, 2010, 12:11 AM   #32 (permalink)
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I have been trying to runn the RUU on my 64bit windows 7 pc for the last three days, at one point it finally saw my phone, connected and began running the ruu (I was excited) and then about 2 min later it again errored out!! at which point i never was able to get it to connect again!!! I installed HTC Sinc but it made NO Difference, I was so ******* frustrated!! ...


I downloaded cleaner as yo said, ran a full clean and then a registry clean after uninstalling the HTC Sinc software
I then re-installed HTC Sinc connected my phone to my pc, ran the RUU and (NO LUCK) ..... IT was getting hopeless for me and I was tired of waiting for the OTA update, not just because I wanted it, but my phone was acting quirky and was totally hoping that Froyo solved some minor issues....I almost gave up but I then re-started my PC, connected my phone, turned off wi-fi on my pc, eneabled USB Debugging, started the RUU and (BOOM) ...everything started to work....FINALLY!!! ..... I am now running Froyo :-) So thank you very very much... Your the man !!
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Old August 30th, 2010, 06:52 AM   #33 (permalink)
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This worked like a charm, thanks a ton.
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Old August 30th, 2010, 07:50 AM   #34 (permalink)
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I couldn't get it to work on Win7 x64, so I ended up trying it in WinXP worked like a charm.
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Old August 30th, 2010, 07:57 AM   #35 (permalink)
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After an all day struggle, this worked on the 2nd try.
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Old August 30th, 2010, 08:46 AM   #36 (permalink)
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Stupid question,

Do I just start HTC Sync and let it sit there or do I have to do something with it? If I just set the phone to sync then start up htc sync, then run the RUU I still get the 170 error. (running it in XP3 Compatibility and as administrator)
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Old August 30th, 2010, 08:47 AM   #37 (permalink)
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Default Drooooooid!

Followed your instructions EXACTLY, and it worked perfectly on my Win7 computer! I am now reveling in the yogurty goodness of Froyo. I was having the USB connection problems until I found this post, and followed your directions to the tee. Thanks a bunch for posting this.

Quote:
Originally Posted by Vinsanity93 View Post
Ok after trying so many times to update I finally found the solution.

Steps:
1: Install HTC Sync.
1a: If you already tried the update with it and failed, uninstall and install a program called CCleaner (Google it).
1b: When installed run CCleaner and go to registry (the blue box on the left).
1c: Scan for issues and then press Fix selected issues... and fix all of them.
1d: Reboot computer to be sure problems are fixed.
1e: Reinstall HTC Sync.

2: Run HTC Sync if it isn't already running.

3: Turn on Dinc and plug it in, then choose HTC Sync on the connections menu that pops up ( The one that says Charge Only, Disk Drive, HTC Sync, and Mobile Broadband Connect). If Dinc says it can't find HTC Sync that is fine.

4: Run RUU

(This step is, what I think, is the most important.)
5: Turn off internet connection. Ex: disable or disconnect wifi/wired connections.

6: Follow the steps in the RUU.

Well, this is what worked for me, but your results may vary of course.
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Old August 30th, 2010, 09:36 AM   #38 (permalink)
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Quote:
Originally Posted by raidersiowa View Post
I have tried all of the instructions above and I get past the reboot of the device and it sticks at the HTC screen and after a bit I get the 171 error. If I unplug the usb cable it sets at a white screen that says RUU ...... Has anyone figured this out?
It's a driver problem you might have to start over.

Quote:
Originally Posted by VigCS View Post
Stupid question,

Do I just start HTC Sync and let it sit there or do I have to do something with it? If I just set the phone to sync then start up htc sync, then run the RUU I still get the 170 error. (running it in XP3 Compatibility and as administrator)
Yea just let it sit there, you might have to start over as well.
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Old August 30th, 2010, 10:28 AM   #39 (permalink)
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Quote:
Originally Posted by juanito157 View Post
I have been trying to runn the RUU on my 64bit windows 7 pc for the last three days, at one point it finally saw my phone, connected and began running the ruu (I was excited) and then about 2 min later it again errored out!! at which point i never was able to get it to connect again!!! I installed HTC Sinc but it made NO Difference, I was so ******* frustrated!! ...


I downloaded cleaner as yo said, ran a full clean and then a registry clean after uninstalling the HTC Sinc software
I then re-installed HTC Sinc connected my phone to my pc, ran the RUU and (NO LUCK) ..... IT was getting hopeless for me and I was tired of waiting for the OTA update, not just because I wanted it, but my phone was acting quirky and was totally hoping that Froyo solved some minor issues....I almost gave up but I then re-started my PC, connected my phone, turned off wi-fi on my pc, eneabled USB Debugging, started the RUU and (BOOM) ...everything started to work....FINALLY!!! ..... I am now running Froyo :-) So thank you very very much... Your the man !!
This method of turning off wi-fi worked perfectly for me! Thanks!
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Old August 30th, 2010, 11:59 AM   #40 (permalink)
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I am sooo tired of wating for VZ to get off their collective As...., so i am going to the RUU. I see some issues with Win 7 x 64, but i havent found anywhere or anyone who has tried to do the RUU with Win 7 x86 Pro.
I am currently at work and my pc is running Win 7 x86 Pro, anyone here know of any issues?

Thanks in advance
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Old August 30th, 2010, 01:12 PM   #41 (permalink)
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Tried again and it worked great.
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Old August 30th, 2010, 04:45 PM   #42 (permalink)
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I was able to get it to work on my Windows 7 Ultimate 64-Bit machine w/o too much hassle. I was originally got the 170 error so I followed the guidelines the OP posted and got HTC Sync, version: 2.0.40. I connected my phone via HTC sync and than ran the RUU file w/ admin privelidges and in XP SP3 mode and it worked like a charm. I don't think it took more than 5 minutes either.

Thanks Vinsanity93!

2.2 is just so much more smooth and fluid
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Old August 30th, 2010, 10:01 PM   #43 (permalink)
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Quote:
Originally Posted by Vinsanity93 View Post
Ok after trying so many times to update I finally found the solution.

Steps:
1: Install HTC Sync.
1a: If you already tried the update with it and failed, uninstall and install a program called CCleaner (Google it).
1b: When installed run CCleaner and go to registry (the blue box on the left).
1c: Scan for issues and then press Fix selected issues... and fix all of them.
1d: Reboot computer to be sure problems are fixed.
1e: Reinstall HTC Sync.

2: Run HTC Sync if it isn't already running.

3: Turn on Dinc and plug it in, then choose HTC Sync on the connections menu that pops up ( The one that says Charge Only, Disk Drive, HTC Sync, and Mobile Broadband Connect). If Dinc says it can't find HTC Sync that is fine.

4: Run RUU

(This step is, what I think, is the most important.)
5: Turn off internet connection. Ex: disable or disconnect wifi/wired connections.

6: Follow the steps in the RUU.

Well, this is what worked for me, but your results may vary of course.
This method worked perfectly for me also, I tried all the other ways even on my old xp laptop to no avail, but this was flawless on my windows 7 machine. Thanks man
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Old August 30th, 2010, 10:40 PM   #44 (permalink)
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That's microsoft for ya, nothing is ever compatible with newer version of Windows. I did get it to work on a friends Windows 7 laptop but it was a pain in the ass. I figured it was probably built for XP, and it looks like I was right.
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Old August 30th, 2010, 10:42 PM   #45 (permalink)
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Worked flawless for me. Thanks!
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Old August 30th, 2010, 11:12 PM   #46 (permalink)
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I spent 3 days doing this on my win 7 laptop. The same laptop ive been using to root, flash, adbshell.. etc with. nothing was working. I used this guide perfectly and the best i got was getting to silver HTC screen and then losing sync and getting usb error.

I used my wifes laptop, wich is also running win 7 x64. Since ive never hooked my phone to her laptop before it was "virgin" i installed HTC sync, hooked up my phone. Put phone in HTC sync mode (charge only, mount as disk, etc..) phone said that it could not find HTC sync on my PC.. whatever. I ran the RUU , shut off wifi on the laptop, and 5 min later i had froyo on my phone.

My guess is that its some combination of the wrong drivers or some crap. Most of us have been messing around with our phones, installing drivers here and there to get stuff flashed. If you cant get it to work, and you dont mind doing it. resinstall win 7, then install HTC sync, disconnect from the internet, and then run the RUU.

If you cant reinstall windows (or dont want to.. and who would blame you) Try and use a virgin PC. If thats also not an option.... then wait here for a fix. I might try to fix this on my laptop (the one that wasnt working) and see if I can get a fix going, since I managed to get it working on another pc running the same OS.
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Old August 30th, 2010, 11:41 PM   #47 (permalink)
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Quote:
Originally Posted by Vinsanity93 View Post
(This step is, what I think, is the most important.)
5: Turn off internet connection. Ex: disable or disconnect wifi/wired connections.
Thanks! Worked like a charm once I read step 5. I was getting the error until I realized I had not turned off my wifi on my PC. Once I turned it off, uninstalled/reinstalled HTC Sync and CCleaned it, everything worked perfectly.

I have Windows 7 32bit
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Old August 31st, 2010, 10:00 AM   #48 (permalink)
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Tried for hours last night on a Vista and 7 laptop. Going to use my 7 desktop today, which does not have any HTC software on it whatsoever.
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Old August 31st, 2010, 10:27 PM   #49 (permalink)
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Quote:
Originally Posted by zemerick View Post
Did it completely quit out? It seems like when I did it a message popped up about it having lost connection during one of the reboots, but it reconnected and everything continued.
I got an error code 171. And I am STILL trying to do this and still no luck. Don't get it.
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Old August 31st, 2010, 11:00 PM   #50 (permalink)
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Quote:
Originally Posted by zedwards View Post
I got an error code 171. And I am STILL trying to do this and still no luck. Don't get it.
OK, lets try to start over fresh.

Go into your control panel, and programs and features. Uninstall anything related to your phone. HTC Sync, My Verizon stuff, whatever you can. Next, back in the control panel, go to device manager and check in there for anything involving your phone ( such as any HTC drivers. BE CAREFUL not to remove anything else in here! )

Now, reboot and run CCleaner. If ccleaner did anything at all, reboot again.

OK, now we need to get you your driver, and lets try something different. Lets start with using the driver from PDAnet ( Download PdaNet )

Make sure the phone is still disconnected before running that. It will tell you when to plug the phone in, so make sure to actually read it.

After that is done, verify your WIFI is off. ( In fact, you could probably put the phone in airplane mode. ) Then run the RUU as administrator in XP compatibility.

If you have a problem, install the 2.0.33 version of HTC Sync which just came back recently and was down before: http://www.htc.com/us/support/droid-incredible-verizon/downloads/

This is the proper HTC Sync for the Inc and the one I used.

Retry the RUU as before.

Finally, if that does not work try installing VZAccess Manager ( VZAccess Manager ) and retry.

<crosses fingers>
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Last edited by zemerick; August 31st, 2010 at 11:01 PM. Reason: Changed HTC Sync link because they don't let you link directly to the file:(
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