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Old May 28th, 2010, 02:20 PM   #1 (permalink)
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Default People may not be getting your MMS txts ...and you don't even know it!!

So after a few weeks of sending people random picture txts and just thinking that they just weren't responding, I finally figured out that they weren't getting my txts. I would take a pic with my phone, send it, not get any failure notices, but the other person wasn't getting the txt. Not even just a blank txt with no picture, just nothing at all.

So after being on tech support for a little while (VZ tech was very helpful and knowledgeable) I figured out that by changing the Picture Quality from Normal to High it was causing the issue. When the DInc. resizes the picture for a MMS txt (on the 8mp setting), it can't make the file small enough for other phones to receive if it's on the High setting.

This is only true for other phones that don't have a camera as large as the DInc. ...which is no one, haha!! = ) So if you're sending the MMS txt to a fellow DInc. user you're fine, but if it's anyone else they aren't getting the txt and you're not getting a failure notice.

Not sure if anyone cares, but I didn't even realize I was having a problem because some of my friends were getting the pics and responding and other weren't. I changed the camera settings on a trip because I wanted the higher quality pics and didn't even know it was affecting my pic txts.

Hope this helps anyone.

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Old May 28th, 2010, 02:27 PM   #2 (permalink)
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Awesome, good to know. I actually had some missing too. I'll pretend that it's because of the picture size an not cuz they don't like me
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Old May 28th, 2010, 02:29 PM   #3 (permalink)
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appreciate the heads up man
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Old May 28th, 2010, 02:37 PM   #4 (permalink)
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FWIW, it's just polite to resize pics when sending them to friends. Shooting people a 2mb picture of your dog is kinda rude.
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Old May 28th, 2010, 03:30 PM   #5 (permalink)
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I can confirm on this since I used to had a problem sending a picture text from Handcent and ChompSMS to iPhone users even though I can receive from them. Only way to send a picture text was from stock messanger. But thanks to SDmtnbkr, I was able to send my friend (iPhone user) a picture text by Handcent fine now. Thanks for solving this problem!
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Old May 28th, 2010, 03:34 PM   #6 (permalink)
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Weird. I have always had my phone's resolution set to 8MP and I have used handcent and the stock message app to send to iphone's with no problem. They have also confirmed that they recieve the pictures as well...It normally says before it adds the picture to the MMS that it is resizing the picture to be able to send automatically.
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Old May 28th, 2010, 04:39 PM   #7 (permalink)
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by switching the settings from high to normal, how does it affect the quality of pictures?
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Old May 28th, 2010, 04:49 PM   #8 (permalink)
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I have been successful in sending people my pics with high quality (both VZW/Incredible users and AT&T). I also get both confirmation from them that they got it, as well as the delivery report (I enabled them for MMS) saying it was successful
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Old May 28th, 2010, 07:22 PM   #9 (permalink)
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Quote:
Originally Posted by woop View Post
I have been successful in sending people my pics with high quality (both VZW/Incredible users and AT&T). I also get both confirmation from them that they got it, as well as the delivery report (I enabled them for MMS) saying it was successful
I also have had no problem sending pics to other phones and other carriers at all.
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Old May 29th, 2010, 12:46 AM   #10 (permalink)
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I have actually gotten better success rate with LARGER files.

First of all, if you try to send a file that is larger than the max file size you designated (say, 1.2mb for example), then the Messages app resizes the image very aggressively to something like 30kb. These send fine, but they are quite small and the quality is poor.

Ensuring that the pictures you are trying to send are already smaller than 1.2mb avoids this auto-resizing issue. However, the other day I tried to send and resend a 400kb picture 4 times in a row to an iPhone user. It never made it. I tried again with the pic at 750kb, and it sent no problem.

*shrug*
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Old May 29th, 2010, 01:39 AM   #11 (permalink)
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All my friends have iPhones and sending them pictures was failing or taking multiple days.

On another android forum I found that the solution to this is to edit the MMS and add text.

I have started doing this and have gone from 0% success sending pictures to my friends, to 100%, so either its lucky timing or it in some weird way works.
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Old May 29th, 2010, 06:19 AM   #12 (permalink)
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Quote:
Originally Posted by woop View Post
I have been successful in sending people my pics with high quality (both VZW/Incredible users and AT&T). I also get both confirmation from them that they got it, as well as the delivery report (I enabled them for MMS) saying it was successful
hmmm that is weird. I had changed a lot of settings on my camera before resetting and being able to finally send pics, so it may have been more than just the High Quality setting causing an issue. I also had the Wide Screen setting enabled.

Not sure if it was just a fluke with my phone, but it was clear as day when I finally changed the High Quality setting. I guess this would just be a heads up if you find out that your pic txts aren't going through to check this and see if it works.
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Old May 29th, 2010, 06:27 AM   #13 (permalink)
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This is strange. There has to be more to the issue that the camera setting. I'm still using 8mp setting and the stock messages app with no problem sending to a Verizon BlackBerry 8330 and a Verizon LG env2 user. Not sure about other phones my contacts have. Perhaps it's more a cross-network issue?
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Old May 29th, 2010, 05:21 PM   #14 (permalink)
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Quote:
Originally Posted by SDmtnbkr View Post
hmmm that is weird. I had changed a lot of settings on my camera before resetting and being able to finally send pics, so it may have been more than just the High Quality setting causing an issue. I also had the Wide Screen setting enabled.

Not sure if it was just a fluke with my phone, but it was clear as day when I finally changed the High Quality setting. I guess this would just be a heads up if you find out that your pic txts aren't going through to check this and see if it works.
Not sure. The only setting I changed in my camera was turning the sharpness down, everything else is default.

I would say for now, enable delivery reports to tell you if the MMS sent was successful or not, until you can figure out what it is thats causing it to fail.
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Old May 29th, 2010, 05:39 PM   #15 (permalink)
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regarding delivery reports: can anybody break them down? mine always say pending if it's to att and always delivered with verizon. if it fails, it should say fail then?
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Old May 29th, 2010, 07:19 PM   #16 (permalink)
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I took a photo and then sent it via MMS to a T-Mobile user today. It said it was resizing and then was sent. It arrived no problem on the other end.
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Old May 29th, 2010, 07:26 PM   #17 (permalink)
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Does whether or not the phone is connected to wifi have anything to do with it? I tried sending 3 photos to an iphone user today. The two I sent while I was on wifi never made it. The third I sent on 3G did.
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Old May 29th, 2010, 09:19 PM   #18 (permalink)
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Is there a way to resize the pictures on the phone after you've already taken them at a high level, before sending them?
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Old May 29th, 2010, 10:05 PM   #19 (permalink)
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Quote:
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regarding delivery reports: can anybody break them down? mine always say pending if it's to att and always delivered with verizon. if it fails, it should say fail then?
They only work for Verizon customers. Its been like that for all my phones. It will show pending for non-Verizon customers even when its successful. But with MMS delivery reports, you can set it to tell you if its not successful, which would help.

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Is there a way to resize the pictures on the phone after you've already taken them at a high level, before sending them?
There are apps out there that you can crop the pic, not sure about actually resizing the dimensions though.
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Old May 29th, 2010, 10:42 PM   #20 (permalink)
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Quote:
Originally Posted by kayst View Post
Is there a way to resize the pictures on the phone after you've already taken them at a high level, before sending them?
Mine did automatically. Came up with a message that said something like files too big, resizing. Probably appeared for less than a second.
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Old June 2nd, 2010, 04:49 PM   #21 (permalink)
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i am having the exact oposite problem

i have been unable to veiw pics sent to me from certain people one of wich is on t-mobile network

when i recive a pic mesage it displays a slide show when i tap it to veiw all i get is a black screen with no pic in it i have no clue what to do to fix this issue
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Old June 3rd, 2010, 12:33 AM   #22 (permalink)
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ok here is the 411 on mms on increadible

sending pics from the phone normal is noticed somewhat by the network and the pics will get geared down some if the reslution of the phone it is being sent to is know, normal on verizon to verizon they can pull that and normal works with 1.2 mb or less, also sending to other carriers you will have issues with anything over 1.1 mb ( varies alot with carrier sent too )

if you send pick to att they dont allow pics on their network from other carriers over a size that changes alot and they dont acnowledge much - i'd guess att normal limits 500kb but will do 200kb as their network traffic is high, they change the settings for mms from non-att phones alot based on their network issues and throttle other carriers ALOT !!! but allow larger pics from their own network


lowering resolution on your camera will help keep the size down and raise compatibility and also stop the need for it to be resized to work on another phone, in carrier has least problems

also issues opposite way are explainable, say t-moble or att send my incredible pic and i cant view it its either being crippled on its way out of the orientating network or too large pic for the receiving phone ( unlikely with increadible) or in wierd format <--!, att has used weird pic format and lots of phones were hit and miss on the models that could display them in years past, oh well, i dont mean to harp on att and all their data network limitations and issues but they do more inter-carrier throttling and blocking than any other carrier i've ever heared of, atleast the iphones can pic msg now

break down
---
your mms not recieved = can try lower your camera settings
also their is setting for limiting outgoing mms sendign size
message > menu > settings > maximum message size
chose between 1.2mb / 500kb / 200kb - normal 1.2 is good but if your noticing alot pics not being recieved lower to 500 kb for normal phones, and if your sending alot pics to att customers go to 200kb if you want be sure they get them, dont forget to raise it if you want high quality, also if you send alot pics to iphone you could just make online album and text them the link so att doesn't throw brick wall up and you can leave your messaging set up for for high quality

your not receiving msg or bad format = tell the person sending them to lower the resolution on their camera then take new pic and send that
(some cameras change pic file formating based on quality level and this can break pic on some models, also att's system to compress pics leaving the network size wise has used uncommon formats in the past, so... )

anyways its late here so i hope i didn't confuse everyone to much or repate myself to many times >:P

hope that helps you all understand mms

Edit: just fyi, inter-carrier limits change ALOT and are not normally broadcast when they change, which just leaves alot of people frustrated wondering why their msg dont work when they are being refused by the msg system limits, its rather a pain in the ass when you think about it.. sigh
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Old June 3rd, 2010, 07:07 PM   #23 (permalink)
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Ok so I get the whole "size limitations" but I have an unsolved question. When using the incredible, it resizes it automatically. However, when i send it without a caption, it still doesn't go through, but if I add a caption, it goes through 100% of the time to iphones.

How is that explained?
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Old June 4th, 2010, 12:32 PM   #24 (permalink)
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Default Re: People may not be getting your MMS txts ...and you don't even know it!!

Little things have big impact when inter carrier systems are set up to discard anything not in format its looking for, adding text is switching how its sent even thou its minor part of message, check your message settings
- priority (should be on normal/ urgent is option but it isn't standerized and will cause issues)
-callback (should be off, the number is already included and anything non stander in its value will cause alot of issues)
-signatures cause issues inter carrier as well but if you really need it try to keep it only letters and no special letters (///ect.)
-also message length changes message format, go over 180 (msg+callback+signature) and it switches from sms to (enhanced) sms or ems

Cant send = 98% your format on phone vs network incoming limits
1% blocked
1% something else ;p

Lol

received but not viewable = pic format/pic conversion/phone limit/data issue/expired message time (3days?)

Sent from my ADR6300 using Tapatalk
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Old June 5th, 2010, 07:43 AM   #25 (permalink)
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What is attachment storage, is Messages only sending attachments stored on internal memory and will not send... let say photos stored on the SD-Card.
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Old June 11th, 2010, 12:47 PM   #26 (permalink)
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Quote:
Originally Posted by MisterMixelpix View Post
FWIW, it's just polite to resize pics when sending them to friends. Shooting people a 2mb picture of your dog is kinda rude.
+1 on this. If someone wants the full size pic, just email it to them from your phone. In my case, my mom likes to get pics of my son, but her phone is old so the smaller the photo the better. I sent her 3 pics in one day and her phone couldn't handle all the MB's! So I've been sending her tiny pics via MMS, and then email her the full size later.

FWIW
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Old August 27th, 2011, 10:25 PM   #27 (permalink)
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Quote:
Originally Posted by burningembers View Post
All my friends have iPhones and sending them pictures was failing or taking multiple days.

On another android forum I found that the solution to this is to edit the MMS and add text.

I have started doing this and have gone from 0% success sending pictures to my friends, to 100%, so either its lucky timing or it in some weird way works.
i tried to add text, didnt do any good, mms still says pending..... any more advice?
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Old August 27th, 2011, 10:31 PM   #28 (permalink)
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ok, i can not send mms from my Droid Charge to anyone, doesnt matter what carrier they have, it just always says pending, i have tried everything, wi-fi no wi-fi, caption no caption...... please help, i really dont wanna do a master reset to see if that fixes it......any advice would be greatly appreciated
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Old August 28th, 2011, 03:02 PM   #29 (permalink)
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I have had the same problems recently. Called Verizon tech support about the problem and they had me power down the phone and remove the battery and place it back in and power the phone back up. MMS went through fine after that. I had to do this again recently and MMS went through fine. Still not sure if its a Verizon problem or Dinc problem.
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Old September 10th, 2011, 03:24 PM   #30 (permalink)
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I have a Samsung Charge, and have only had it for about a week or two. I cannot receive mms messages. On both Handcent and default messaging. I have checked everything and it is fine. I called VZW and they looked at it and it worked fine. I need some help from you all.
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