Go Back   Android Forums > Android Phones > HTC Inspire 4G > Inspire 4G - Support and Troubleshooting

Find everything you need for the Galaxy S5 and discuss it in our S5 forum!
Have you seen that OnePlus One's awesome camera?? The forum is over here!

test: Reply
 
LinkBack Thread Tools
Old April 10th, 2011, 05:05 PM   #1 (permalink)
Member
Thread Author (OP)
 
Join Date: Jul 2010
Location: Chicago
Posts: 135
 
Device(s): HTC Inspire, Iphone4, Nokia E63
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 11 Posts
Default Malfunction or some sort or battery issue?

My inspire vibrates about 6 times or so an then displays a flashing orange light when I put it on the charger. I cannot turn it on. I have barely used this phone. I used it yesterday until the battery dies and charged it overnight, however it will not turn on this am when I took it off the charger.

When I try to power it on while off the charger it just vibrates 6 times.

Anyone else experience this?

mrcamp is offline  
Reply With Quote
sponsored links
Old April 10th, 2011, 05:20 PM   #2 (permalink)
Senior Member
 
2manyPHONES's Avatar
 
Join Date: Jul 2010
Location: NY & TX
Posts: 1,820
 
Device(s): Captivate, Inspire, galaxy tab, Acer iconia a500
Carrier: Not Provided

Thanks: 39
Thanked 326 Times in 276 Posts
Default

I have never heard of this problem with this phone, have you tried pulling the battery out?

Im not sure why the light would be flashing mine stays a solid orange while charging
__________________
Captivate 2.2 Rooted Stock, & Inspire 2.3
Samsung Galaxy Tab 7"
Acer Iconia A500 Rooted stock
If I've helped you please take a sec to click the Thanks button so that I know I done did good
2manyPHONES is offline  
Reply With Quote
Old April 10th, 2011, 06:25 PM   #3 (permalink)
Member
Thread Author (OP)
 
Join Date: Jul 2010
Location: Chicago
Posts: 135
 
Device(s): HTC Inspire, Iphone4, Nokia E63
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 11 Posts
Default

I have pulled the battery several times. No luck. Ot certainly is not charging, and when I press the power button, it just vibrates 5 - 6 times and does nothing. I have done absolutely nothing to this phone but instill a few apps from the market. My main phone is an iphone4 and barely use this phone. I will take it back to costco or an AT&T store and see if I can get a replacement battery
mrcamp is offline  
Reply With Quote
Old April 10th, 2011, 07:14 PM   #4 (permalink)
Senior Member
 
2manyPHONES's Avatar
 
Join Date: Jul 2010
Location: NY & TX
Posts: 1,820
 
Device(s): Captivate, Inspire, galaxy tab, Acer iconia a500
Carrier: Not Provided

Thanks: 39
Thanked 326 Times in 276 Posts
Default

Did you try to reset the phone? (volume down and power button)
2manyPHONES is offline  
Reply With Quote
Old April 10th, 2011, 08:25 PM   #5 (permalink)
Member
Thread Author (OP)
 
Join Date: Jul 2010
Location: Chicago
Posts: 135
 
Device(s): HTC Inspire, Iphone4, Nokia E63
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 11 Posts
Default

I just tried that. Held both down for at least 20 secs. Did it a number of times, but nothing happened.

I bought this phone 3/15 and traveled out of the country a couple of days later without the phone. Came back and played with it yesterday till the battery died. Put it on the charger, it showed 0% and charging, however I have not been able to start it since.

Quote:
Originally Posted by 2manyPHONES View Post
Did you try to reset the phone? (volume down and power button)
mrcamp is offline  
Reply With Quote
Old April 10th, 2011, 08:40 PM   #6 (permalink)
Senior Member
 
2manyPHONES's Avatar
 
Join Date: Jul 2010
Location: NY & TX
Posts: 1,820
 
Device(s): Captivate, Inspire, galaxy tab, Acer iconia a500
Carrier: Not Provided

Thanks: 39
Thanked 326 Times in 276 Posts
Default

did you get it from att? cause you have 30 days to return it from them so i would return it for a new phone. i saw you mentioned costco though and im not sure how their return policy is. never really purchased anything from there.
2manyPHONES is offline  
Reply With Quote
Old April 10th, 2011, 09:00 PM   #7 (permalink)
Member
Thread Author (OP)
 
Join Date: Jul 2010
Location: Chicago
Posts: 135
 
Device(s): HTC Inspire, Iphone4, Nokia E63
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 11 Posts
Default

I got it from Costco. They have at least a 30 day return policy and maybe more than that. My plan is to try a different battery from either place first,and if the phone still does not start, I will return it to Costco.

Quote:
Originally Posted by 2manyPHONES View Post
did you get it from att? cause you have 30 days to return it from them so i would return it for a new phone. i saw you mentioned costco though and im not sure how their return policy is. never really purchased anything from there.
mrcamp is offline  
Reply With Quote
Old April 10th, 2011, 09:08 PM   #8 (permalink)
Senior Member
 
2manyPHONES's Avatar
 
Join Date: Jul 2010
Location: NY & TX
Posts: 1,820
 
Device(s): Captivate, Inspire, galaxy tab, Acer iconia a500
Carrier: Not Provided

Thanks: 39
Thanked 326 Times in 276 Posts
Default

hopefully they let you try the abttery swap first and that fixes everything
2manyPHONES is offline  
Reply With Quote
Old April 11th, 2011, 09:16 PM   #9 (permalink)
Member
Thread Author (OP)
 
Join Date: Jul 2010
Location: Chicago
Posts: 135
 
Device(s): HTC Inspire, Iphone4, Nokia E63
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 11 Posts
Default

Update - the AT&T store I went to did not have any open inspires, and were not going to open one for me to test the battery. May be because I got it from Costco. I decided to just call Costco. They emailed me a return UPS label, etc. They will send a replacement once they receive the defective on. BTW, Costco has a 90-day return policy vs AT&T's 30-day.
mrcamp is offline  
Reply With Quote
Old April 11th, 2011, 09:27 PM   #10 (permalink)
Senior Member
 
2manyPHONES's Avatar
 
Join Date: Jul 2010
Location: NY & TX
Posts: 1,820
 
Device(s): Captivate, Inspire, galaxy tab, Acer iconia a500
Carrier: Not Provided

Thanks: 39
Thanked 326 Times in 276 Posts
Default

Are they replacing the entire phone or just the battery?

Thats a pretty good return period. I usually get my phones from att only cause they let me upgrade when I ask nicely. But maybe ill wait and see what costco deal comes out next. Come on $20 infuse (hey I can hope)
2manyPHONES is offline  
Reply With Quote
sponsored links
Old April 11th, 2011, 09:52 PM   #11 (permalink)
Senior Member
 
Join Date: Mar 2011
Location: Middle Tennessee
Posts: 565
 
Device(s): AT&T LG THRIVE
Carrier: Not Provided

Thanks: 3
Thanked 36 Times in 31 Posts
Question

I just sent mine back to Costco (Wireless Advocates) today. They gave me an RMA, and a shipping label.

Maybe I should just EXCHANGE it, despite the fact that I really HATE at*t as a company, I like this phone. Maybe this was just a lemon?



Quote:
Originally Posted by mrcamp View Post
Update - the AT&T store I went to did not have any open inspires, and were not going to open one for me to test the battery. May be because I got it from Costco. I decided to just call Costco. They emailed me a return UPS label, etc. They will send a replacement once they receive the defective on. BTW, Costco has a 90-day return policy vs AT&T's 30-day.
greg4android is offline  
Reply With Quote
Old April 12th, 2011, 05:01 AM   #12 (permalink)
Member
Thread Author (OP)
 
Join Date: Jul 2010
Location: Chicago
Posts: 135
 
Device(s): HTC Inspire, Iphone4, Nokia E63
Carrier: Not Provided

Thanks: 1
Thanked 11 Times in 11 Posts
Default

They are replacing the entire device. They considered it defective. I got RMA and shipping label and returned it yesterday.

Been due an upgrade since September on my wife's line that I used for the inspire. Yeah, AT&T lets me upgrade early as well. However, Costco's price of $19 and 90-day return policy, was a no-brainer.

Quote:
Originally Posted by 2manyPHONES View Post
Are they replacing the entire phone or just the battery?

Thats a pretty good return period. I usually get my phones from att only cause they let me upgrade when I ask nicely. But maybe ill wait and see what costco deal comes out next. Come on $20 infuse (hey I can hope)
mrcamp is offline  
Reply With Quote
Old April 12th, 2011, 06:28 AM   #13 (permalink)
Member
 
Aatos.1's Avatar
 
Join Date: Dec 2010
Location: West Coast USA
Posts: 498
 
Device(s): Captivate, Droid X, HTC Inspire, Nexus S, SGS II, Infuse 4G, with more on the way...
Carrier: Not Provided

Thanks: 67
Thanked 119 Times in 71 Posts
Default

What's important to remember is that any smartphone can be defective. After all they are mass produced, and come with a warranty for a reason. One or two defective phones are in no way a reason to judge a brand.

It's just like when I read how a user "hates" a certain carrier, often that reflects more on the person than they realize. I've used every major carrier, and have long term experience with the two I'm currently using, AT&T and Verizon. They are both excellent. Perfect? No! But nothing is. They are huge companies staffed by humans who can and will make mistakes. So why not work with them? Give them a fair change to resolve your issue instead of jumping to conclusions based on others reports.

I've enjoyed very good service with both which is why I've remained a long term customer.
Aatos.1 is offline  
Reply With Quote
Reply


Go Back   Android Forums > Android Phones > HTC Inspire 4G > Inspire 4G - Support and Troubleshooting
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 09:05 PM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.