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Old August 10th, 2011, 12:04 PM   #1 (permalink)
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Default Issues with contacts not showing in text messages after 2.3.3 update

Hello, I updated my HTC Inspire last night. I am having issues at this time with my contacts not displaying their names or pictures. All I get is the phone number, if I click that phone number it will show me the contact in the peoples app with names and picture, so I am trying to find out why this info worked fine prior to the 2.3.3 update and now no matter what troubleshooting steps I have taken it does not seem to correct the issue? Anyone have any ideas on this?

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Old August 10th, 2011, 12:11 PM   #2 (permalink)
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Originally Posted by phebert27 View Post
Hello, I updated my HTC Inspire last night. I am having issues at this time with my contacts not displaying their names or pictures. All I get is the phone number, if I click that phone number it will show me the contact in the peoples app with names and picture, so I am trying to find out why this info worked fine prior to the 2.3.3 update and now no matter what troubleshooting steps I have taken it does not seem to correct the issue? Anyone have any ideas on this?
Hey I just learned that by going into settings and deleting the facebook accounts that the problem above will be corrected.

Go to settings
go to account & sync
scroll to any facebook related account and delete them
restart your phone
then resign back into facebook using the application, select your contact sync options then thats it. The pictures and names then upload correctly in a few moments and the problem is gone.

Hope this helps someone!
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Old August 14th, 2011, 04:07 PM   #3 (permalink)
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nope that didnt fix the problem only some names show up when receiving a text
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Old August 14th, 2011, 10:18 PM   #4 (permalink)
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When I updated my phone when I recived my text also it only showes the number!!! Very annoying!!! any way to fix it?
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Old August 15th, 2011, 03:50 AM   #5 (permalink)
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I know im not exactly shedding light to the subject here, but i too am facing that similar annoyance. Phone is fantastic but having contact names appear when i get a text after the update is hit and miss.
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Old August 15th, 2011, 03:41 PM   #6 (permalink)
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Default Same problem here

I am having the same problem since the update. Tried rebooting & clearing the cache but still only get the phone number on texts. This happens most of the time but some texts come over fine. Can anyone out there help?
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Old August 16th, 2011, 10:44 PM   #7 (permalink)
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im also having the same problem along with contact pictures not showing up and when they do its not the picture i assigned it always reverts back to facebook pic
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Old August 17th, 2011, 12:29 AM   #8 (permalink)
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Ive found that if you go to your contacts/people widget or button, find the contact you wanted and edit their profile at the tab on the bottom of their info page. Its under "Options" then "Set default action"- set this to "Call Mobile". After doing so, the picture should show up and their name as well.
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Old August 17th, 2011, 09:32 AM   #9 (permalink)
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Originally Posted by mrivera View Post
Ive found that if you go to your contacts/people widget or button, find the contact you wanted and edit their profile at the tab on the bottom of their info page. Its under "Options" then "Set default action"- set this to "Call Mobile". After doing so, the picture should show up and their name as well.
I have my favorite contacts setted like that and I'm still having the same problem. It's not all the time, it's sort of random.
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Old August 19th, 2011, 11:14 AM   #10 (permalink)
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Is there any punctuation in the phone numbers you're trying (hyphens, plus signs)? If there is, try taking it out and see if it works then.
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Old August 20th, 2011, 01:39 AM   #11 (permalink)
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Default have the same annoying problem!

One way i fixed a couple contacts that i text daily is just.by bringing up the contact page by clicking on the number, hit edit contact, save contact, restart phone. Thats one way..

Another way that worked for a few contacts that i tried was this.. edit every contact and put a +1 in front of their number. That would be exactly how the number comes through on a text. Other than that who knows.

By chance is there a way to de-grade? The phone worked great before this upgrade.
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Old August 20th, 2011, 09:01 PM   #12 (permalink)
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I too am having the same problem (sorry for not contributing much). I suppose its better than Messages sending to the wrong person...
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Old August 25th, 2011, 06:59 AM   #13 (permalink)
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This is what a google search has shown me:

Latest from HTC...kinda works:

Thank you for your response.

I apologize that the previous steps did not resolve your issue. I can suggest unlinking any contacts with SIM Contacts if possible. To do this, go to People>Menu>More>Linked Contacts>Uncheck any ones that are linked with the SIM Contacts. Once you have done this, delete the messaging thread with that contact, and then have that person send you a new message to see if the issue continues.

If the name now links with the contact, please verify if it is linking with the SIM contact or another Contact Type I.E. Google, Phone, Facebook etc. If it is linking with SIM contacts, delete that contact and see if it will link with the other sources.

If this does not work, are the Contacts that do no link in Messaging linked with any type of social networking service? If so, please unlink the Contacts and Remove the social account by going to Home>Menu>Settings>Accounts & Sync and see if the issue is resolved.



I have found that is it is directly related to my Facebook contacts. It is really aggravating. I hope they come up with a fix very soon. The link from a Google contact to a Facebook contact gets stored, however, from what I can tell, the link from a Facebook contact to your Google contact does not happen. So when the person has the phone number stored in the Facebook account and then sends you a text message the text message comes through as +1XXXXXXXXXX and does not carry the connection to your linked contact because it pulls the FB contact first, which did not keep the connection to your actual contact on your phone.

Make sense?
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Old August 25th, 2011, 10:18 PM   #14 (permalink)
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Quote:
Originally Posted by mrivera View Post
Ive found that if you go to your contacts/people widget or button, find the contact you wanted and edit their profile at the tab on the bottom of their info page. Its under "Options" then "Set default action"- set this to "Call Mobile". After doing so, the picture should show up and their name as well.
I figured that one out as well worked great! Also Go SMS is great and always shows the names.
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Old September 1st, 2011, 09:18 AM   #15 (permalink)
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I found the problem to be a more simple than anyone thought.....it is the + in the number when receiving the text message. You have to add the + to all your contacts numbers.
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Old September 1st, 2011, 05:01 PM   #16 (permalink)
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I found the problem to be a more simple than anyone thought.....it is the + in the number when receiving the text message. You have to add the + to all your contacts numbers.
I tried that and it worked at once, so I thought I had solved my problem. But no, after a few messages I got the same problem with a + in the number. Go SMS solved it.
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Old September 2nd, 2011, 11:07 AM   #17 (permalink)
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The handset has access to at least three sets of contact details:
1. the SIM card -- typically name+phone only
2. the "phone" -- many more details than SIM
3. Google(tm) -- whatever is available at the Gmail(tm) account you named when you did the phone setup (initially or after a hard reset)

I have asked all sorts of people, including AT&T level 1 and 2 support, and HTC level 1 and 2 support, and all over the web. No one can tell me how any of the software decides which contact entry will appear in response to an inbound call or text or similar. I know that the telephone network sends a caller-id package to the handset prior to ringing the call through (voice or text). That package contains a ten-digit phone number. At this point, some application code must use that number to search and match contact data details. If there are more than one contact that match those digits, what gets displayed?

"... we should not be surprised that software has defects ...
... more so, we should be surprised that it works at all ..."

Same trouble here as others.
~~~ 0;-Dan
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Old September 10th, 2011, 12:08 AM   #18 (permalink)
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none of these resolutions have fixed this problem for me...
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Old September 10th, 2011, 12:12 AM   #19 (permalink)
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I noticed after the update that not only when I recieve txt and its just the number and not their name but also with the keyboard. While I am typing a txt and I misspell a word and I go to delete the word to correct, it goes into a delete conversation screen! When I cancle that screen the keyboard wont even come back up! So I have to leave the message app and come back in and then it will work. This is everytime I text...
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Old September 16th, 2011, 08:53 AM   #20 (permalink)
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Well I too have this problem and the easiest fix for a bit is taking the battery out for a few mins and replacing it. I no longer have a facebook so I know for a fact that is not the problem when I am having the same issues with no facebook. Maybe they will get it right on the next up date..but yes it is o so annoying to not have the name and then have to wonder who the hell it is...
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Old September 18th, 2011, 12:46 PM   #21 (permalink)
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I also have this problem and tried everything mention above..... worked for awhile and then went back to just showing numbers!! very annoying
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Old September 20th, 2011, 06:01 PM   #22 (permalink)
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Notsure

I exported all of my contacts from Google, "phone" and "sim",
the spent a huge amount of time to sort and fix things ... just so.
I then blew away all contacts as seen at the phone. ( I had to leave
the one that is "me.")

At this point I restored all my contacts to "phone".
I manually copied contacts to SIM.
I let sync phone <--> Google happen however that works.

I continue to have contacts that don't show correctly on inbound
calls or messages.

I continue to have contacts that dialer and people apps cannot find
with a reasonable search string.

I continue to have contacts whose attached photo image will detach
or otherwise go away for unknown reasons.

Folks, something is broken.
~~~ 0;-< Dan

Android v2.3.3
HTC Inspire 4G
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Old September 21st, 2011, 07:03 AM   #23 (permalink)
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Just a suggestion, have you tried editing your personal profile as a contact? I was running into the same issue after the update. I found when I went to people selected myself right at the top and added a picture from that point onward everything was showing up as it should be. I never ran into the issue again.
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Old October 4th, 2011, 02:22 PM   #24 (permalink)
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i only saw this on one site.....delete the app advanced task killer....it saved my phone and i did not have to do a reset at all!!!! for some reason they are not compatible....hope this helps! my phone was literally gone to freezing and shutting off...not getting calls, texts, not playing music NOTHING....deleted that app and now im back in business
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Old October 13th, 2011, 08:48 AM   #25 (permalink)
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I have the same issue as the OP, I have found if I press my sync all widget it will fix the messages that I have already received, but does not fix it from happening again when a new person sends a message. I have not tried adding the +1 as suggested, simply because I don't format my contacts like that, sorry my ocd requires me to format them (###) ###-####

Mine never seems to lose picture or anything in calls just a problem during text messages. They do come across +1########## even those not linked with anything like FB accts or SIM. I keep all my contacts in my Gmail contacts, not on my phone or SIM.

This is quite puzzling but then again I am no programmer, just simply a user! Just adding my 2 cents
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Old October 14th, 2011, 12:09 PM   #26 (permalink)
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My contacts SHOW UP but I can never predict which edition of a contact's details will appear.

If I get a call or message from someone with a broad set of identities --
facebook, twitter, gmail, my phone, linkedin, and so on -- any give photo and details might be used to indicate who is the caller of message sender.
I am unable to discover any rhyme or reason to which identity details get displayed. It is almost random.

[RANT]
If you are going to let me list the umpteen places and ways that my phone can learn about the people in my life, please give me some way to indicate which identity to use for new calls and messages. One app lets me pick with "Select default action" but then it ignores what I've selected most of the time or it asks again and again.

Computer applications are supposed to be deterministic and not {pseudo} random ... unless I'm gaming ... but phone call announcements are not games from where I sit.
[/RANT]

Frustrated,
~~~ 0;-/ Dan
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Old October 29th, 2011, 07:12 PM   #27 (permalink)
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Default Problem solved!!

I figured it out! On every textable contact, go into contact details by clicking the contact name, find "set default action" and change it to "new message"! Do this for every textable contact!
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Old November 3rd, 2011, 10:20 AM   #28 (permalink)
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I figured it out! On every textable contact, go into contact details by clicking the contact name, find "set default action" and change it to "new message"! Do this for every textable contact!
If the contact's default action is "new message" won't that cause troubles elsewhere?

For example, there is a widget that displays a screen of "favorites". These are determined by folks you have contact the most in recent time. It also includes those who are members of your "favorites" group. The display consists of a page full of the on-file contact photo in a row or column or grid. (Mine are in a 3x3 grid.) When you touch a contact photo, it does the default action. Most often I want a call not a new message.

The troubles described in this thread affect the behavior of this app without the "default action" detail. Since the grid gets filled with the contact details that the phone decides are used most frequently, contact details for the same person get scrambled. For example, today I might have a good entry for Joe, but later in the day (or week) I have lost the photo and now have some other of Joe's identities (Twitter, Google vs. phone, etc).

Recently my son's Favorite changed from his primary contact record, stored in the phone, to the contact details he has placed within his online Skype account some days after I added his Skype name to his contact record for IM purposes. My phone now has two contacts for my son and shows the one just added. Why and How did this happen? I did not configure to do this (linking is off). What the muck is going on?

Frustrated,
~~~ 8d;-/ Dan

Cheers,
~~~ 0;-Dan
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Old November 15th, 2011, 08:09 PM   #29 (permalink)
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Sorry if this has already been answered, I've just skimmed thru the posts, but I'm having this problem with ONE contact. When I leave the sms conversation and when I try to comeback to the conversation (by clicking "Messages" app icon), and it shows all my other conversations, but not that one - it's like the one conversation doesn't exist. I have to press the search button on my phone to search texts, and I type in their name to find a text between us, and then click that text. I just tried that a little while ago when they texted me, and it didn't work for the first time (my guess is because we hadn't texted each other in 3 weeks). Any idea how to fix this for one person?
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Old February 23rd, 2012, 03:18 PM   #30 (permalink)
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It's like shOck says,

On every textable contact, go into contact details by clicking the contact name, find "set default action" and change it to "new message"! Do this for every textable contact! It worked for me.

Also make sure that the person calling you has their number formatted the same way you have it saved as a contact, or vice versa. If the numbers don't match on the call and the contact, the phone can't link it to a name in the contacts. It's that simple. if it needs a 1+ then add it. If the number shows without a 1+ then edit the contact to reflect that. I would start with the numbers that text you alot to make the changes and then go from there....
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Old July 12th, 2012, 09:27 PM   #31 (permalink)
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Basically, what you do is. . . Go to the specific contact> Edit that contact> By the phone number display you will see "Unknown"> Edit that to Mobile> Save> Go and check your messages with that specific contact. : )
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Old July 12th, 2012, 09:30 PM   #32 (permalink)
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Quote:
Originally Posted by phebert27 View Post
Hello, I updated my HTC Inspire last night. I am having issues at this time with my contacts not displaying their names or pictures. All I get is the phone number, if I click that phone number it will show me the contact in the peoples app with names and picture, so I am trying to find out why this info worked fine prior to the 2.3.3 update and now no matter what troubleshooting steps I have taken it does not seem to correct the issue? Anyone have any ideas on this?

Go to the specific contact> Edit that contact> You should see "Unknown" next to the phone number, edit it to "Mobile"> Save changes> Test the issue> RESOLVED SUCCA
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Old August 30th, 2012, 07:18 AM   #33 (permalink)
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Default A way to sync contacts individually from facebook

I was having the same problems with contacts randomly disappearing and reappearing. I started toying with the edit contact information and realized that many of those on Facebook do not have their mobile number listed and may be the reason they have no photo show up. Not much of an epiphany I know, but it sparked a thought process. lol! I noticed at the top right of the contact profile (for an individual) there is a link it symbol (kinda looks like two Pac-men eating a blue bar :P). I clicked the link symbol and then chose the 'press link to Facebook contact' option. It will then bring up your FB friends list to choose from. Obviously, then choose the correct person and link it. I am not sure yet if this will permanently fix the names showing up instead of just the number, but my contacts at least have pictures now! Hope this helps some/anyone
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Old March 21st, 2013, 10:14 PM   #34 (permalink)
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Quote:
Originally Posted by saintdanbert View Post
I exported all of my contacts from Google, "phone" and "sim",
the spent a huge amount of time to sort and fix things ... just so.
I then blew away all contacts as seen at the phone. ( I had to leave
the one that is "me.")

At this point I restored all my contacts to "phone".
I manually copied contacts to SIM.
I let sync phone <--> Google happen however that works.

I continue to have contacts that don't show correctly on inbound
calls or messages.

I continue to have contacts that dialer and people apps cannot find
with a reasonable search string.

I continue to have contacts whose attached photo image will detach
or otherwise go away for unknown reasons.

Folks, something is broken.
~~~ 0;-< Dan

Android v2.3.3
HTC Inspire 4G
I contacted tmobile over this same issue. They informed me there was an update a few months back that now requires your phone numbers to include the area code. Most of mine did not. So I exported them to a csv file, added the area codes, deleted all my contacts, then imported the edited csv file back into my Mobile Life Apps, then synced my phone. Seems to be working fine so far. But what a pain. I had approx. 300 contacts to update, (but I'm an excel wiz and know lots of tricks).
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