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Old December 2nd, 2010, 09:29 PM   #1 (permalink)
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Confused My Samsung Moment W/ Google won't turn all the way on :(

I have the Samsung Moment with Google and it starts to turn on, does the first Samsung, then shows the yellow flower Sprint symbol and the second Samsung shows up and sticks.. Won't finish turning on... In order to shut it off, I have to take the battery out and back in again... Never finishes turning on....
I tried another persons phone, same phone, used his battery and it worked fine in both phones... His turned on and mine didn't...

What could the problem be?

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Old December 2nd, 2010, 10:04 PM   #2 (permalink)
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Welcome to the Android Forums!

What you describe sounds like a possible hardware or ROM issue. How old is the phone? You might want to contact your carrier to see if they can exchange the phone...
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Old December 2nd, 2010, 10:08 PM   #3 (permalink)
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You're stuck at the bootanimation. You probably should take the phone back to the carrier if it's under warranty. If not, try a factory data reset.

Follow these steps:

With the phone off:

1) Press the power button AND the home button at the same time
2) When you see the initial logo, take your hands off the buttons and you should see this: /!\
3) Now press the search button
4) You'll get 4 options. Using the volume rocker, scroll down to "wipe data/factory reset"
5) Press the camera button.

Your phone will wipe and start afresh. You should be good as new. Good luck.

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