Go Back   Android Forums > Android Community > Introductions
Introductions Meet the team, and tell us a little about yourself... This introductions section is NOT for support questions!

Get excited for the Samsung Galaxy S5! Find everything you need and discuss it in our Galaxy S5 Forum!

test: Reply
 
LinkBack Thread Tools
Old August 19th, 2011, 07:59 AM   #1 (permalink)
New Member
Thread Author (OP)
 
Join Date: Aug 2011
Posts: 1
 
Device(s):
Carrier: Not Provided

Thanks: 0
Thanked 0 Times in 0 Posts
Default Samsung galaxy imei number blocked by t-mobile

Hi all. Right a bit of a long winded story but here goes. I brought a Samsung galaxy s phone in January from a phone shop,it came brand new with the box and everything inside. It was unlocked when I brought it ready to put my orange pay monthly sim into. It was originally a t-mobile phone which got unlocked. And all was fine,until I got a new phone, I sent my phone off to a recycling website called fonebank on Wedensday this week. They received the phone yesterday,I got an email off them saying there was a problem with the checkmend report that they do,to prove the phone has not been stolen or any other claims on it. So I paid £1.99 to do this checkmend report on the imei number it came back to me that the imei number had been blocked by a UK network which had been t-mobile. And until the block has been lifted, i won't get the money for the phone and they won't send me the phone back. If the item has not been resolved in 28 days they will dispose of the phone. I am clueless on what to do and very worried that I won't get the hone back. Please help. Thank you

gigglesclaire8 is offline  
Reply With Quote
sponsored links
Old August 19th, 2011, 09:58 PM   #2 (permalink)
not really so scary
 
scary alien's Avatar
 
Join Date: Mar 2010
Location: Indy
Posts: 16,609
 
Device(s): LG Nexus 5, Samsung Galaxy Nexus, Asus Nexus 7, Moto Droid X, HTC Droid Eris
Carrier: T-Mobile

Thanks: 30,595
Thanked 14,077 Times in 6,875 Posts
Default

Welcome to the AndroidForums, gigglesclaire8.

Sorry that you are having the troubles you've described above . . . unfortunately, I have not the foggiest idea how to help you.

Tell you what I will do, I'll ask-around and see if our other, more wordly Mods or Guides have any experience with this (or hopefully, some other, more knowledgeable kind soul may reply with an answer, too).

You might post a thread in the Orange carrier section for your phone:

Orange - Android Forums

and / or the T-Mobile section:

T-Mobile - Android Forums

Cheers and glad you signed-up with us!
scary alien is online now  
Reply With Quote
Old August 19th, 2011, 11:51 PM   #3 (permalink)
Antidisestablishmentarian
 
johnlgalt's Avatar
 
Join Date: Oct 2009
Location: 3rd Rock
Gender: Male
Posts: 9,396
 
Device(s): Motorola® DROID® BIONIC®
Carrier: VZW

Thanks: 2,168
Thanked 1,918 Times in 1,362 Posts
Send a message via ICQ to johnlgalt Send a message via MSN to johnlgalt Send a message via Yahoo to johnlgalt Send a message via Skype™ to johnlgalt johnlgalt@gmail.com
Default

If you paid by any other means than cash then there is going to be a paper trail establishing that you did, in fact, purchase it from a store,and the onus will then be on the store to prove where they obtained the device from.

Also, that will (hopefully) have T-Mo go back and establish whether there was a clerical error in entering the IME into the system to report it as a blocked phone.

If you paid cash, then you should locate the receipt for the purchase.
__________________

Files for the Motorola® DROID® BIONIC®:
Motorola USB drivers v5.9.0 | Motorola RSD Lite v5.7
My DropBox Referral link
johnlgalt is offline  
Reply With Quote
The Following User Says Thank You to johnlgalt For This Useful Post:
scary alien (August 19th, 2011)
Reply


Go Back   Android Forums > Android Community > Introductions
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 12:55 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.