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Old January 11th, 2013, 07:47 PM   #1 (permalink)
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Default Kyocera rise, nobody can hear me on calls

I got one of these recently, virgin mobile and Target, and I like the phone but the microphone doesn't seem to work. I tried it with headphones and it works fine but using speakerphone or regular mode nobody can hear me. I can here them fine but I put out absolute silence. I think I'm within my return period but if anyone knows how to fix this issue I'd appreciate it. I've tried hard resets,etc, but no dice. I've found no information anywhere about people having a similar issue. Thanks for any help you can give.

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Old January 11th, 2013, 08:23 PM   #2 (permalink)
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Default Re: Kyocera rise, nobody can hear me on calls

Is it on mute?
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Old January 11th, 2013, 09:28 PM   #3 (permalink)
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I have bought a Rise phone from Target and I love it, BUT the first one wouldn't charge except day one.The second phone-no one can hear me, norI them UNLESS its on speaker. Returned it again. Now on my third one and its doinf=g the same thing. Can't hear when on the phone. Am I missing something? I even called support at Virgin mobile and they said return it. But since it happened again, I don't know if its the phone or I missed something. Any advice will be greatly appreciated.
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Old January 11th, 2013, 09:43 PM   #4 (permalink)
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Quote:
Originally Posted by db2 View Post
Is it on mute?
No it's not. Voice search doesn't work either. The mic is totally dead.
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Old January 11th, 2013, 09:51 PM   #5 (permalink)
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Default Re: Kyocera rise, nobody can hear me on calls

Send Virgin an email detailing the problem, they'll send you a replacement. You'll have to send the your current one back to them sans battery so delete your accounts from it before switching. Keep the sdcard too, they only care about the phone part.
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Old August 22nd, 2013, 07:18 PM   #6 (permalink)
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Default How to fix Kyocera when you can't hear

How to fix Kyocera when you can't hear
Go to settings go to sounds and check Hearing aid...Yes! Hearing aid...YEAH!
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Old August 22nd, 2013, 07:18 PM   #7 (permalink)
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Default How to fix Kyocera when you can't hear

How to fix Kyocera when you can't hear
Go to settings go to sounds and check Hearing aid...Yes! Hearing aid...YEAH!
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Old August 23rd, 2013, 07:48 PM   #8 (permalink)
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Sometimes incompatible apps cause unwanted results.

Try this...
Go to settings..
Select backup&reset
Select the option which states factory reset and follow the prompts
... This will delete all the data on your phone...
If you plan on returning the phone you will want to do this step before returning anyway.

Once the factory reset completes the phone will reboot.
After finishing the set-up process test the calls.

If you can make calls with no problems there was an app/feature you placed on your phone which was incompatible and caused the mic not to work.

If the mic did not work after factory reset, your mic is damaged and you will need to call virgin mobile for a replacement.

I suggest calling VM for replacement then bringing it back to the store.

Hope this helps!

TD378
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Last edited by TechDad378; August 23rd, 2013 at 07:50 PM.
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Kyocera Rise
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The Kyocera Rise shares the same specs as its brother, the Kyocera Hydro, but it covers a different niche. Instead of being water resistant, it has a slide-out QWERTY keyboard. Specs include a 1 GHz processor, 512 MB of RAM, Android 4.0 and a 3.5... Read More



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